1、Unit 3Words and impressions：extendmindreason satisfy：使 满意apologize：道歉inconvenience ,nknvinns : 不便awfullyavailable：有空的refundelevatorterriblywake upbaggageSentences:1. Could you please tell me what is wrong with the room?2. Would you mind changing to the 6th floor.3. I apologize for the inconvenience
2、it caused.4. The room rate is a little higher than the previous one.5. Im sorry. The room you are staying in has been reserved.6. If there is anything you need, please let us know immediately.7. Ill send a bellboy to your room with your luggage.8. When would you like to move?9. Im sorry. All other r
3、ooms have been reserved. I need to contact the manager.10. Im afraid that you have to change another room on the last night.Dialogue: Too noisyThe receptionist: Amy Customer: PatrickAmy: Good morning, sir. May I help you?Patrick: Yes, Im in room 904 and Id like to change my room.A: Could you please
4、tell me what is wrong with the room?P : Its too noisy there. I was woken up three times last night by the noise of the elevator.A: Im terribly sorry, sir. Room 904 is at the corner of the corridor. It is possible that the baggage elevator may sound noisy in the night. I apologize for the inconvenience. Well change you another room.P : Thanks. I hope I can enjoy a good sleep tonight.A: Of course you can. How about room 818? Its on the 8th floor.P :Alright.
