1、招聘及面试技巧,招聘步骤,职位要求,描述这个职位的主要构成 要素. 包括具体的角色，责任，任务，包括和这个工作相关的工作以及胜任这个职位的关键能力和资格.,如何写职务描述(JD)？,职位名称和级别职位概要-概述这个职位一般的和主要的工作目标-1-2句话就可以了首要职责描述和列出这个工作的首要职责 要求列出至少5项基本要求相关联的工作,Talent Acquisition Process: Job Specification Guidelines,行为取决于： Knowledge知识 Skills技巧Abilities 才干Attitudes态度这些就是区别优秀与普通的要素,能力面试：什么是能力
2、?,6,Excel 超越,Execute 执行,Engage 凝聚,8 LEADERSHIP COMPETENCIES 8个领导能力,INCLUSIVE 全面性Think globally, value diversity, collaborate and consider the impact放眼全球, 重视多样性, 合作并综合考虑对业务的影响DECIDE决策Be courageous, contribute, listen, take action敢于决策，贡献, 倾听, 采取行动 SIMPLIFY 简化Focus on what matters most, keep things str
3、eamlined and effective关注最重要的事, 以确保流程的简洁和高效,CUSTOMER FIRST 客户至上Act with the customer in mind 采取行动时关注客户PERSONAL EFFECTIVENESS 个人效力Take ownership, be a role model, grow and learn富有责任感, 以身作则, 注重发展和学习ENGAGE OTHERS凝聚他人Provide direction, development and inspiration 指明方向, 帮助发展，激发士气,DRIVE STRATEGY 推动战略Know t
4、he business, look ahead, plan for the future了解业务, 具前瞻性, 计划未来INNOVATE 创新Be creative, take smart risks, continuously improve具创新性, 机智地承担风险, 持续改进,7,ENGAGE 凝聚,Put the interest of the enterprise ahead of ones own置企业利益于个人利益之上Communicate with clarity, transparency, and honesty清晰、透明并坦诚地沟通Consistently deliver
5、 on commitments 持续一致地履行承诺Leverage strengths and work to improve development opportunities 扬长补短,致力于改善发展机遇Show respect for others 尊重别人,Anticipate and understands customer needs 预见并理解顾客需求Work cross-functionally to ensure end -to-end process/solutions that delight customers 跨部门运作,确保全程/端对端流程/解决方案令顾客满意Cre
6、ate a sense of urgency for delivering on our promises to customers建立紧迫感以兑现对顾客的承诺Build brand passion in our customers在我们的客户中建立对品牌的热忱,Personal Effectiveness个人效力,Engage Others凝聚他人,Customer First顾客第一,Provide frequent feedback and coaching to others 经常向别人提供反馈与指导Attract, develop and engage a high performi
7、ng, diverse team吸引、发展并凝聚高效、多样化的团队Provide direction to others that clarifies expectations and role向他人提供指导，阐明期望及职责Create energy and excitement in others激发他人的活力与激情Recognize and celebrate success认可并庆祝成功,8,EXECUTE 执行,Identify and communicate the “vital few” priorities发现并沟通优先工作的重中之重Determine the key metri
8、cs for the business and assess performance against them确定关键考核指标,并照此进行业绩评定Find ways to streamline and improve efficiency寻求各种方法优化流程并改善效率Remove barriers and eliminate non-value added work排除障碍并清除无附加价值的工作,Encourage debate and know when to drive to conclusion鼓励争论并清楚何时该得出结论Have the courage to voice concern
9、s and potential risks有勇气表述担忧及潜在风险Listens openly to others坦诚地倾听Generate alternatives and assess their benefits and risks提出可选方案并评估其利弊Maximize the positive outcomes associated with conflicting alternatives处理相互矛盾的可选方案时，追求最大化的积极结果,Inclusive 全面性,Decide 决策,Simplify 简化,Value differences重视差别化 Drive alignment
10、 and synergies across the organization推动公司内跨部门的一致与协调性Build strong networks internally and externally to influence strategic decisions建立稳固的内外关系网络以影响战略性的决策Understand the global, Dell-wide impact of your behavior and decisions了解你的行为及决策对全球和戴尔的影响,9,EXCEL 超越,Know the competition and the competitive dynami
11、cs at work in the Marketplace在工作中了解市场竞争及竞争动态Understand indicators (financial, economic, industry) and the connection to business strategies 理解业务指标 (财务, 经济, 行业) 及其与经营战略的关系Identify and integrate strategies that clearly differentiate Dell from the Competition发现并整合使戴尔在竞争中明显区别于他人的战略Align individual and t
12、eam objectives with organizational goals and business strategy and take actions to achieve them 使个人及团队的目标和公司的目标战略一致，并采取行动达成目标,Innovate,Create an environment that encourages innovation, and smart risk taking 创造一个鼓励创新并巧妙地承担风险的环境Develop and apply innovative ideas and methods to achieve excellence 开发并采用
13、创新思维及方法以达到卓越Create an environment that encourages continuous improvement 建立鼓励持续改善的环境Set bold goals to drive breakthrough performance设定有挑战性的目标以取得突破性的业绩,Drive Strategy,推动战略,创新,10,TICKETS TO ENTRY 入职基准,Easily adjusts to new situations 易于适应新情况 Adapts when faced with difficult issues面对棘手问题能够适应 Responsive
14、 to change 应对变化 Copes with uncertainty 应付不确定的情形,Honest and trustworthy 诚实可信 Does the right thing 做正确的事 Always maintains highest ethical standards始终保持最高道德标 准,Driven to achieve goals 具有实现目标的驱动力Bottom-line oriented 以底线为导向Makes things happen through perseverance and tenacity 不懈并坚韧地付诸实现 Translates ideas
15、into action 将想法转化成行动Takes initiative, is a self-starter 采取主动，是自我驱动型的人,IntellectualCapacity 智 能,Adaptable 适应性,Integrity &Ethics诚信与道德,Drive for Results结果导向,Intelligent 富有才智 Quick to understand 理解快速 Easily comprehends complex concepts and issues 易于理解复杂的概念与问题 Learns quickly and applies learning to multi
16、ple situations快速学习并活学活用,11,CUSTOMER FIRST 宾客至上Act with the customer in mind 采取行动时观注客户,RATING SCALE EXAMPLE 评分基准样本,Executive,Prof. IC/ Manager,IC,经营管理者,专业的个人贡献者 / 经理,个人贡献者,12,12,12,DELL CONFIDENTIAL,Drive Strategy 推动战略Understand indicators (financial, economic, industry) and the connection to busines
17、s strategies 理解各项指标 (财务, 经济, 行业) 及其与经营战略的关联,RATING SCALE EXAMPLE 评分基准样本,经营管理者,专业的个人贡献者 / 经理,个人贡献者,关注行为而不是个性或者是个人感觉更加公平减少招聘错误和公司的能力要求相一致提升内外部的客户体验,Competency Based Interviewing:Benefits of CBI,挑选最合适的,面试过程,初选合适的简历,Competency Based Interviewing:Interviewing Skills & Techniques,1. Leading：引导式问题.”2. 假设式问
18、题3. 行为表现问题：关注已经发生的事例.,那种问题最有效？,Competency Based Interviewing:3种类型的问题,Example举例 Specific 细节 Frequency 频次 Time period 时间段Action行动 Observable Behaviors可观察的行为Result结果 Business impact对生意的影响,Competency Based Interviewing:EAR Model,不要在面试的过程中做出决定；不要在面试的过程中和被面试者直接谈工资（留给HR)；不要问年龄，种族，婚姻状态，性取向，肤色，宗教信仰等问题；,Compe
19、tency Based Interviewing:RememberDO NOT,Back up: 在Dell工作的整体价值：我们在面试的过程中也需要”sell Dell”,让被 面试者更多的了解我们。,If you were running your own business, what ways can you think of to attract and retain talent?Would your strategy contain only a limited set of tools?Do you think every person is attracted and retai
20、ned similarly?Why do you choose Dell?,Total Value of Working Dell:Attracting & Retaining Talent,Total Value of Working Dell:Selling Dell to Candidates,Opportunities to Sell DellDuring Phone InterviewsDuring Onsite InterviewsDuring Post Offer ConversationsWith Hiring ManagerWith Peers,Throughout enti
21、re Interview Process,You Do!,What Sells the Position/CompanyExcitementSincerityKnowledgeCommitmentBehavior,Dell is committed to making the company a great place to work and build a career.Dell will remain successful and meet its ambitious growth goals only if we provide a positive and compelling wor
22、k experience.,Total Value of Working Dell:Dells Commitment,People Development,Global Leader,Winning Culture,Dell Rewards,Total Value of Working Dell:The Unique Mix of Factors that Shapes the Dell Work Experience,A culture of meritocracy, direct relationships, empowerment, valuing individual differen
23、ces, ethical behavior and work-life balance programs,A competitive pay and benefits package,Working for one of the worlds most successful companies,Opportunities to learn, grow, and build a career,Total Value of Working Dell:Winning Culture,Dells distinctive “Winning Culture” is at the heart of the
24、work experience. The culture is characterized by an emphasis on meritocracy, “direct” relationships and empowerment, as well an increasing focus on diversity, ethical behavior and work-life balance. Dells emphasis on direct, candid two-way communication is reflected in Tell Dell and other team membe
25、r surveys. The tenets in The Soul of Dell provide the underlying core values and beliefs that guide all decisions and behaviors in the company.,CustomersWe believe in creating loyal customers by providing a superior experience at a great value.The Dell TeamWe believe our continued success lies in te
26、amwork and the opportunity each team member has to learn, develop and grow.Direct RelationshipsWe believe in being direct in all we do.Global Corporate CitizenshipWe believe in participating responsibly in the global marketplace.WinningWe have a passion for winning in everything we do.,Total Value:
27、Winning CultureSoul of Dell,At Dell, diversity is characterized by both similarities and differences those things that bind us together into one workforce and flexibility around individual uniqueness that contribute to Dells success.,Why is Diversity Important? Its good for business diversity enable
28、s us to enhance the customer experience, which is key to Dells success Its good for our people diversity is an integral part of our winning culture our direct model is built on the absence of barriers We operate globally diversity enables us to better understand changing needs of our global customer
29、,Total Value: Winning CultureCommitted to Diversity,Total Value of Working Dell:Global Leader,Dells reputation as one of the worlds most successful, admired and visible companies is a compelling factor for many team members. This is also one of the key reasons talented prospects are attracted to Del
30、l. Dells enviable financial strength and stability provides a relative level of security for team members, as well as the foundation for ongoing growth and success. Despite its success, Dell has ambitious plans for market growth and product line expansion that are designed to help the company build
31、on its industry leadership.,Total Value: Global LeaderGlobal Dell,The CompanyProducts and ServicesFinancialsWorldwideHistory,Americas most admired company,*Computers and Office Equipment,A winning culture contributed to our recognition as Americas Most Admired Company,CUSTOMER EXPERIENCE Best value
32、because of lowest cost Most critical beyond-the-box support Easy to do business with Dell GLOBALIZATION Grow unit volume outside United States at two times the market Achieve scale in key markets at three times the market Transfer global best practices between regions Accelerate share gain through f
33、ocusing on most critical countries, products and customer segments,WINNING CULTURE Reinforce our values and beliefs on a worldwide basis Focus on training leaders Improve our workforce diversity efforts Involve more of you in quality improvements and cost-savings initiatives like BPI Further cultiva
34、te our performance-driven culture PRODUCT LEADERSHIP The best products in the marketplace No weakness in: Features, Availability, Reliability, Value Speed to market of customer-relevant technologies Grow in servers, storage and services markets Maintain price and cost leadership in all products,Tota
35、l Value: Global LeaderDirect Model,Revenue:,Headcount:,ABU & Consumer*,EMEA Region*,APJ Region*,$45.9B,39,605,(+39%),(+38%),$19.5B,20,382,(+81%),(+75%),$12.9B,13,379,(+127%),(+56%),Dell FY08,$78.3B,86,639,(+58%),(+55%),Other Headcount:,Proj.,+ from FY05,Proj.,+ from FY05,Proj.,+ from FY05,Proj.,+ fr
36、om FY05,India: 13,275 (+86%),Proj.,+ from FY05,FY06,FY07,+ 6,FY08,* Headcount projections include support personnel.,Total Value: Global LeaderFY08 Projected Growth,Customer Service Engineering Human Resources LogisticsManufacturingQuality Assurance,ASIA PACIFIC CUSTOMER CENTERPenang, Malaysia,Field
37、 ServiceFinanceInformation SystemsMarketing Technical SupportTelesales,APCC 1,APCC 2,Began operations in October 1995238,000 square-foot facility,Began operations in February 2001370,000 square-foot facility,Manufacturing Marketing Technical Support Finance Customer Service Human Resources Telesales
38、 Quality Assurance Logistics Engineering Information Systems Field Service,Nerve-centre for Dell support services in ChinaOperations control centre 24x7x365Enhanced service capabilitiesReal-time dispatch monitoring of parts and services deliveryCritical situation managementMinimized downtimeProactiv
39、e call managementGlobal support,Total Value: Global LeaderChina Customer Center & Enterprise Command Center,Why Penang?Economical Cost of Living Convenient and numerous shopping areasTrainers to add more to the list, pleaseSell Candidate benefits of working Dell not just city features,Total Value: G
40、lobal LeaderWhy Penang?,Why Xiamen?Economical Cost of Living Convenient and numerous shopping areasHigh quality international schools and universitiesAsias fastest growing economyEnjoyable climate 4 distinct seasonsInternational cuisineEasy access to beautiful beachesFast-paced international hubSell
41、 Candidate benefits of working Dell not just city features,Total Value: Global LeaderWhy Xiamen?,Total Value of Working Dell:People Development,Dell puts strong emphasis on providing programs and tools that support the ongoing development of team members and foster career growth and advancement. Tal
42、ent is our most important asset and managing and nurturing that talent is a top priority. Growing individual skills and capabilities not only provides personal incentives and benefits, but the collective impact is positive for Dell and provides our foundation for growth and sustaining our competitiv
43、e advantage.,Careers DirectAll open positions are posted via Internal Job PostingsFill a significant percentage of positions with internal candidatesTalent DirectGlobal online tool for Individual Development PlansAssess competency strengths and opportunities to develop action planPerformance DirectF
44、ormal Performance Assessments delivered by manager every 6 monthsLearning & DevelopmentFormal Training CurriculumMentoringOn-the-Job Experience,Total Value: People DevelopmentGrow Yourself, Grow Dell,Total Value of Working Dell:Dell Rewards,We need and want team members to give their best to Dell an
45、d be/feel rewarded for their contributions. Compensation and benefits will continue to be evaluated to ensure we are delivering competitive and attractive packages that also fit with our business plan and evolving economic realities. Dell Rewards are designed to: protect the health and well-being of
46、 team members and their families; help save for the future; reward for winning performance; and help team members live a balanced life. A variety of factors including business objectives, feedback from Tell Dell and the Employee Value Preferences survey, competitive analysis, and global culture and
47、legal issues will help us shape programs to deliver the most value to the business and team members.,Offering fixed compensation based on the competitive market rate with variable compensation opportunities targeted above the competitive market rate and tied directly to key business performance meas
48、ures. Paying employees based on the contributions they make to Dells success, not on the basis of their service or tenure with the Company.,Base Pay,Short Term Incentives,Long Term Incentives,Benefits,Total Value: Dell RewardsCompensation Philosophy,Top 5 Reasons Employees “Stay” at Dell*,* Results based on feedback from over 60 worldwide focus groups conducted with Dell employees,
