1、Lecture 6,Review: Enquiries and Replies,Patterns and Substitutions,1. We are interested in your mens shirts displayed in your showroom.,我们对你方货品展览室里陈列的男式衬衫很感兴趣。,Patterns and Substitutions,2. Would you please send us five copies of your latest catalogues as soon as you can.,请尽早寄来5份最新目录。,Patterns and S
2、ubstitutions,3. 我在4月6日刊登的office Magazine 中, 看到 “Wharton Executive Desk” 的广告, 有意购买.,I read about your Wharton Executive Desk in the April 6 issue of Office Magazine and might like to buy one.,Patterns and Substitutions,4.如果我公司一次性定购销10台该机器, 请问贵公司是否能够给予10%的优惠?,If we ordered 10 of these machines, could
3、you please give us a 10 percent discount?,Patterns and Substitutions,5. We received / thank you for your enquiry of March 20, 2006.,我们收到了你方2006年3月20日的询盘/查询函。,Patterns and Substitutions,6. We are enclosing / Enclosed is / Attached is our illustrated catalogue and export prices.,随函附寄给贵方我们的产品插图目录及出口报价单
4、。,Patterns and Substitutions,7. We are pleased to forward you the samples of our products with their quotations/prices and discounts for your reference.,很高兴寄去我们产品的样品、价格和折扣率，供你方参考。,Patterns and Substitutions,8. 保修期为从购买之日起一年时间.,The guarantee is for one year from the date of purchase.,Patterns and Subs
5、titutions,9. TCL GP-20洗衣机有红白蓝三种颜色,The TCL GP-20 washing machine come in three colors: red, white and blue.,Unit 2 Routine business documents,常规商务文书,Orders and their fulfillment 订货与发货,Learning Objectives:,Understand and master the basic writing style of placing orders and their fulfillment;Master the
6、 format of an order;.Master the commonly used patterns of orders.,Placing orders 下定单,Rules for writing an order Indicate your purpose directly and briefly ; Include all the important points like name of the product, price etc. Remember the “KISS” and “CLEAR” principle Keep a polite attitude,Generall
7、y a detailed order includes many points:,Name of the product Unit price and the total Terms of delivery Terms of payment (optional),Steps for placing an order,1. openingsExpress thanks to the addressee for providing information. Commonly used patterns Thank you for the price information on P . Thank
8、 you for your e-mail of date .,Useful phrases,Thank you (very much) for your offer / quotation of Thank you for your current catalogue / price-list.,2. Body of an order,Indicate your purpose directly. Commonly used patterns I/We would like to order/to place an order for P/S . Here is our order for P
9、/S .,Useful phrases,We would like to place the following order: We are pleased to place an order for the following part / the products specified below: Enclosed is our order for P/S .,3. Closes,Because e-mails of placing orders are usually short and brief, so for most of the time there are no closes
10、 at the end of orders.,Sample e-mail,Dear Mrs. Powell, Thank you for your e-mail of March 1. We would like to place an order for five brass lamp stands, Model BR-22.Unit cost HK$518.00 Would you please deliver to our Guangzhou store by April 10? Enclosed is our P.O.NO.S-4168 for HK$2590, along with
11、delivery instructions. Sincerely,Sample e-mail,Dear Mr. Chen We would like to place an order for 25 RAM#1888control switches per the attached order entry sheet. The unsold merchandise will be returned within this week. Best regards Jeff Wang,Acknowledging orders 确认定单,Steps for acknowledging orders 1
12、. OpeningsExpress thanks to the addressee for placing an order. Commonly used patterns Thank you (very much) for your order No. XXX for (more popular) We received your order,2. Body of the acknowledgement,In this part you need to repeat all the key elements of the order, like Model, quantity, price,
13、 and delivery information. Commonly used patterns As you asked/requested(we will ) As (we) agreed(we will) Unfortunately(需要对定单进行修改如: 缺货.) (以上情况要问对方是否同意如此更改定单) Would this be acceptable?.,Sample e-mail,Dear Mr. Moor, Thank you for your order for 500#Y-160 piston rings. As requested, we will ship to yo
14、ur Shenzhen factory. Please expect delivery on/about June 15. Best regards, Lisa,Sample e-mail,Dear Mr. Vetter: Thank you very much for your order (P.O.No.S-4168). Unfortunately we only have three Model BR-22 lamp stands in stock at the moment but can deliver the remaining two by April1 Would this b
15、e acceptable? Please let us know if you wish to change the order. Best regards,Declining orders婉拒定单,Reasons for declining ordersNot satisfied with the customers terms for the order.The customer has a bad reputationThe product is out of stock. Rules for declining ordersWhen declining customers orders
16、 you need to provide acceptable reasons and keep a polite attitude.,Sentence Translation,1. We would like to order two air compressors. 2. We sent a purchase order on October 1 by mail (see the attached). 3. Would you please let us know if the part number below has been replaced with a new one?4.已收到
17、贵公司第222号定购五台XCR复印机的定单. 5.目前没有所需尺寸的衬衫存货，但是在5个星期后会有货。,Patterns and Substitutions,1. We would like to order two air compressors.,我公司要购买两台空气压缩机.,Patterns and Substitutions,2. We sent a purchase order on October 1 by mail (see the attached).,我公司于10月1日寄去了一份定单（见附件）。,Patterns and Substitutions,3. Would you
18、please let us know if the part number below has been replaced with a new one?,请告知以下产品编号是否被替换？,Patterns and Substitutions,4.已收到贵公司第222号定购五台XCR复印机的定单.,Thank you for your order No. 222 for five XCR copy machines.,Patterns and Substitutions,5.目前没有所需尺寸的衬衫存货，但是在5个星期后会有货。,Unfortunately, we do not have the
19、size you required in stock but you may expect further deliveries after five weeks.,Practical writing,主题：订货 感谢对方2002年5月20日的来函。鉴于报价深受欢迎，现拟选购各种颜色、式样、品种的衬衫如下：大号 2000打 中号 4000打 小号 2000打 因为售季将至，希望全部货物能够于7月1日前发货。届时将予以开出全额货品的信用证。请确认订货，并来函告知装运时间表。,Sample version,Subject: An order Dear Sir: Thank you for your
20、 e-mail of May 20. Since the price you give is quite favorable, we would like to order the following items consisting of various colors, patterns and assortments:Large 2000 dozensMedium 4000 dozens,Sample version page 2,Small 2000 dozens As the sales season is approaching, could you please send the
21、total order quantity by July 1? At that time we will open a L/C for the total purchase value. Would you please confirm the order and E-mail a shipping schedule. We look forward to hearing from you. Sincerely,CHECKLIST备忘一览表,Rules for placing an order Elements a detailed order includes Steps for placing an order Steps for acknowledging orders Commonly used patterns Reasons and rules for declining orders,
