1、第二章 信 函,信函包括各种类型的信件,如邀请信、投诉信、推荐信、介绍信、贺信、感谢信等。, 发信人的地址和写信日期Heading 收信人的地址Inside Address 称呼 Salutation 信函正文Body of the Letter 结尾套语Complimentary Close 签名Signature 附记 Postscript (P.S.) (注:正式信函避免使用) 附件 Enclosure (Encl:/Enc:),2.1 英文书信格式,2.2 感谢信 (Letter of thanks)感谢信广泛应用于日常社会交往和商务活动中.当收到礼物,得到帮助,照顾,款待或者祝贺的时
2、候,应当写信道谢.,2.2.1 写作指导,1. 感谢信一般以表示感谢之情的言语开头; 2. 然后要在信中对收到的礼物,或者款待了 你的主人加以称贺; 3. 在结束的时, 要向对方给予的关怀,帮助, 慷慨和礼物表示再次感谢.,2.2.2 常用词汇,thank v. 感谢 many thanks for 感谢 appreciate v. 感激，感谢 appreciation n. gratitude n. 感谢 grateful a. 感激的 acknowledge v. 答谢 enjoy v. 喜欢，享受 hospitable a.热情款待的 hospitality n.殷勤款待 generou
3、s a. 慷慨大方的 generosity n.慷慨 thoughtful kind a. 考虑周到的，好的 assistance n. 帮助 compliment v. n. 致意、称赞,2.2.3 常用句型,1. 这封短信是要谢谢你邀请我们到你那里去This short letter is just to express our appreciation for inviting us over. 2. 感谢你们的热情款待我过得非常愉快Many thanks for your hospitality, I enjoyed it very much . 3. 非常感谢你温馨的祝福/问候/赞美
4、。Thank you so much for your warm wishes/greetings/compliments. 4. 这封信是要表达我们对你送的礼物的深深的感谢This is to show our deep gratitude for your gift. 5. 我由衷地真诚地感谢你的漂亮礼物I sincerely/ truly appreciate your nice present.,对款待和礼物进行描述6. 我们从来没有玩得这么开心过.We have never had so much fun . 7. 晚餐美味可口，谈话也很愉快，我们玩得很尽兴We enjoyed th
5、e delicious dinner and delightful conversation very much . 8. 你诚挚的接待和热情款待让我觉得象在自己家一样Your cordial reception and hospitality made me feel at home . 9. 那真是难忘的一晚 It was a night to remember,10. 你送的礼物是我拥有的最珍贵的礼物Your gift is the most precious one that I have. 11. 你送的花让我好高兴The flowers you sent have given me
6、 so much joy/ cheer/ pleasure. 12. 你送的漂亮花瓶正是我想要的The beautiful vase you gave is just what I want . 13. 在选礼物上，你真是个天才You are really a genius in selecting gift .,14. 我将把花瓶放在桌子中央，让它成为最好桌 子的最好装饰品I will put the vase on the center of the table and make it a wonderful decoration. 最后再次表示感谢 15. 你真是慷慨，邀请我们到你家去再
7、次表 示我们的感谢It was generous of you to invite us over. Thanks again .,16. 希望我们很快就能邀请你到我们家来We hope we can have you over to our house soon . 17. 请接受我对你的热情款待的谢意Please accept my many thanks for your hospitality . 18. 再次表示感谢, 我们期待能早日见到你Thanks again . We are looking forward to meeting you soon . 19. 你的礼物对我意义重
8、大Your gift will go a long way . 20. 我将永远珍藏你送的精美礼物Ill treasure your fantastic gift forever.,Sample Reading,要求 ： 根据下文撰写一篇感谢信迈克月日受邀到马丽家参加宴会，请代迈克象马丽写一封感谢信,March 6th Dear Mary :I would like to express my deep thanks for your kind invitation last night. I really enjoyed the dinner and had a good time in y
9、our house.The food you made is delicious , I have never had such nice dinner. In your house ,I also met many old good friends , we had delightful conversation . And your cordial reception and hospitality made me feel at home . It was a memorable night for me .It was so generous of you to invite me o
10、ver to have dinner, many thanks again . I hope I can invite you over to my house soon .Yours sincerely ,Mike,练习写作,要求: 撰写一篇感谢信3月10日是李芳的生日,他收到了好朋友周明送的花瓶一个,请替李芳向周明写一封感谢信.,March 11th Dear Zhou Ming :It was very kind of you to remember my birthday. And I thank you from the bottom of my heart . To tell th
11、e truth, I thought you had forgotten my birthday. But your gift will always remind me of our friendship . The vase you sent brought me a lot of joy . It was just what I want . And when I put it on my bookshelf, I found they go perfect well. You are a genius in selecting gift. I really appreciate it
12、,and I will treasure it forever. Please accept my sincere thanks .Yours,Li Fang,2.3 投诉信Letter of complaint,在日常生活中，消费者买到劣质、假冒商品或服务人员态度粗暴时，写一封投诉信是解决此类问题的第一步。 注意事项：应客观讲述实际情况；言辞尽可能冷静理智， 并表现出文明礼貌。,2.3.1 投诉信包含的内容,写信目的：应开门见山提出投诉的内容。 事情经过：客观描述事情的原委，绝不能杜撰或歪曲事实。 造成影响：可写明此次事件对其公司以及对于作者造成的不良影响。 赔偿要求：就写明合法合理的赔偿要
13、求，或进一步要采取的行动。,2.3.2 常用词或短语,complain v. 抱怨，投诉 complaint n. complain about / of 投诉，抱怨 make a complaint about 提出投诉 concerning adj. 有关的 with reference to 关于 goods n. 货物 service n.服务 quality n.质量 defect n. 缺点，不足之处 flaw n.缺陷 fault n. 错误， 差错 delay n. & v. 延误，延迟,hurt v. 伤害 endanger v. 危害，危及 inconvenience n.
14、 不方便 trouble 麻烦 loss 损失 damage 破坏 solve the problem 解决问题 apologize v.道歉 look into 调查 take legal /immediate actions 采取法律行动/ 马上采取行动 claim/ demand a refund 要求退款 compensate for 补偿 exchange for 更换,2.3.3 常用句型,1. 我方写信投诉 I am writing to complain/ make a complaint about (e.g.) 我方写信投诉货号为14478的装运。 I am writing
15、 to complain about the shipment of our Order No.14478. 2. 我方对你方提供的服务深感不满。 We are far from satisfied with the service you offer. 3. 我以为以上所述仅是贵店服务欠佳的一部分In my eyes, the above points are only a part of the many failings in your service. 4.贵店店员的愚蠢行为只会伤害贵店的真诚顾客。Your assistants foolish actions could well c
16、ontribute to hurting genuine / sincere customers to your store.,5. 在此提请贵店注意对顾客的服务态度。 By writing you this letter I only mean that / Here I want to remind you that you should pay attention to your service attitude for your customers. 6. 打开包装时，原本我要的A变成了B On unpacking them/ opening the packages, I found
17、 that B had been sent, instead of A asked for. (e.g.) 但当我打开包装时发现，原本我要的轻质松木餐桌（light pine-finished table)变成了18张重质红木(heavy mahogany-finished)餐桌.But on unpacking them I found that 18 heavy mahogany-finished tables had been sent, instead of the light pine-finished ones asked for.,7. 这种贵得多的产品在这有没有市场真是值得怀疑
18、。It is doubtful that I will be able to find a market for more expensive products. 8. 我还是坚持要原来订的货。I still have firm orders for the goods asked for.I still firmly request the goods asked for. 9. 你方可否尽快派人送来并带回错发的商品?Would you send someone as soon as possible and at the same time pick up the wrongly deli
19、vered goods? 10. 我相信你会认真对待我的投诉。I trust you will take my complaints seriously.,11. 我希望在月底解决此事。 I would like to get this matter settled by the end of this month. 12. 如果你能我将非常感谢。 I would appreciate it very much if you could 13. 我希望你们能为因延误送货造成的任何损失而采取合法的行动去追究。 I hope you can take legal actions for any l
20、oss caused by this late delivery.,sample writing,拟定一封投诉信： 写信人：Bruce 收信人: Mr. Oliver 写信时间：2001年2 月日 投诉内容：货号1754的18张餐桌送错了型号。Bruce按照目录号码GR272订购的张轻质松木餐桌，由于工作人员失误而错发了重质红木（heavy mahogany-finished)餐桌。Bruce的顾客多数收入中等，住在窄小的公寓里，买不起这么贵且大的红木餐桌。,3rd February， 2001 Dear Mr. Oliver,I am writing to you with referenc
21、e to my order No. 1754 of 18 dining tables from your catalogue No.GR272. we received the consignment(托运的货物） from you yesterdayBut on unpacking them I found that 18 heavy mahogany-finished tables had been sent, instead of the light pine-finished ones asked for.,As most of my customers live in small f
22、lats earning a moderate income， it is doubtful that I will be able to find a market for these larger, more expensive products.I still have firm orders for the goods asked for. Would you send someone as soon as possible ,and at the same time pick up the wrongly delivered goods? Thank you for your coo
23、peration.Yours sincerely,Bruce,练习写作,写信人：Mr. Robert Steinbeck 收信人：店方 写信时间：2007年月日 投诉内容：店员接待顾客怠慢，显得很不耐烦待客粗暴，出语伤人。希望店方本着顾客至上的理念，注意改进顾客服务态度。,March 31, 2007 Dear Sir/ Madam,Im writing to make a complaint about your shop assistants attitude towards their customers.When we were shopping the other day in yo
24、ur department store, your assistant didnt come until we called several times. The woman assistant showed impatience before we made our decision on what to buy. And whats more, she even called ugly names when we decided not to buy things.,In my eyes, the above points are only a part of the many faili
25、ngs in your service. Your assistants foolish actions could well contribute to hurting genuine customers to your store.By writing your this letter I only mean that you should pay attention to your service for your customers.Yours faithfully,Mr. Robert Steinbeck,2.4 邀请函,2.4.1 写作指导 礼貌，友好地发出邀请 清楚写明活动的时间
26、和地点如果对被邀请人有特殊的要求，也要写明 结尾时表示希望对方接受邀请 如果要求对方回复，请注明,2.4.2 常用词汇晚宴舞会dinner dance (part) 聚会(非正式）get-together 社交聚会social reunion 自助餐 buffet 野餐 picnic 午宴 luncheon 招待会reception 宴会 banquet 鸡尾酒会 cocktail party 宴会dinner party 茶会 tea party 生日聚会 birthday party 舞会 dance party 化装舞会 masquerade 社交聚会 social reunion 开幕
27、式 opening ceremony 婚礼仪式 wedding ceremony 周年结婚庆典 the fiftieth wedding anniversary 周年成立庆典 the tenth anniversary of the founding 出席 presence 陪伴 company 请回复 R.S.V.P.,2.4.3 句型结构,(一）礼貌，友好地发出邀请.Would you care (like) to .?你愿意吗？（练）你愿意参加我们的小宴会吗？Would you care to join our little party ? 2. Were having 我们将举办举行（
28、练）下周日在我们家将举办个聚会Were having a get-together in our house next Sunday.,3. If you have no other plans , Id like to invite you . 如果你没有其他计划的话，我想邀你（练）如果月日星期五你没有其他计划 的话，我想邀请你共进午餐If you have no other plans on Friday, August 2nd, wed like to invite you for lunch. 4. I wonder if you would be able to do .不知你能否(
29、练)不知你明天能否来和我们一起共进晚餐.I wonder if you would be able to join us for dinner tomorrow evening .,练习,1. 月日你能来和我们一起喝茶吗？Can you join us for tea on the fifth of June?2. 你愿意在周六晚上来参加我们的自助式晚餐吗？Would you care to come to our buffet supper (dinner) on Saturday evening ?3. 我们想邀请你和我们一起春游野餐Wed like to invite you to a
30、spring picnic with us,4. 如果月号星期五你没有其他计划的话，我想邀请你来参加在我家举行的舞会If you have no other plans on Friday, March the tenth, Id like to invite you to join the dance party in my house. 5. 如果你能来参加我们的开幕式，我们将不胜荣幸It would be a great honor to us if you can attend the opening ceremony. 6. 不知你下周日能否来参加我的婚礼？I wonder if y
31、ou would be able to come to my marriage next Sunday. 7. 我们学校将在月日举行成立十周年庆典Our school is having the tenth anniversary of the founding on May the eighth.,（二）清楚写明活动的时间，地点,）有关月日的写法 月日 May the fifth / the fifth of May / May 52) 有关月日和星期，一般星期在前，月日在后 月日星期一on Monday, July the twentieth,3) 有关月日，星期和时刻，时刻可以在最前面，
32、也可 以在最后面月六日星期三下午：at 7:30p.m., on Wednesday, October 6on Wednesday, October 6, at 7:30p.m.练习我和马利将于月日星期六晚上点邀请一些朋友过来吃晚饭Mary and I would like to invite some friends to come for supper at p.m., on Saturday, August 2 .,（三）表示希望对方接受邀请,1. I shall be very glad/ pleased if如果，我将非常高兴 （练）如果你能来参加我的生日聚会，我将非常高兴I sha
33、ll be very pleased if you can come to my birthday party. 2. It would be an honor to us if you would 如果你能， 我们将不胜荣幸 （练）如果你能接受我们的邀请，我们将不胜荣幸It would be an honor to us if you would accept our invitation.,请接受我们热情的欢迎和诚挚的邀请Please accept our warm welcome and sincere invitation . 4. 我真心地邀请你来参加我们的活动I cordially
34、 invite you to join us . 5. 聚会是缺不了你的The party wouldnt be complete without you . 6. 我们大家都希望你能来We are all hoping you can come.,(四）如果希望对方回复，请注明,1. 可以在结束信时以句子形式注明请您尽早与我们联系，并告知你能否来Please let us know as soon as possiblewhether you can come or not . 2. 也可以在信纸左下角注明 R.S.V.P. (请回复）,(五) 回复邀请函,1. 非常荣幸地接受关于的邀请 a
35、ccept with pleasure the kind invitation of 2. 我们很荣幸地 Itll be our pleasure to 3. 很抱歉由于我们不能接受的邀请 regret that we are unable to accept owing to 4. 我不能参加了,请接受我真诚的歉意. Please accept my sincere regrets for not being able to join,Sample Reading,说明：替马利给简写一封邀请信，邀请她过来参加马利月号星期三的生日聚会在信中写明马利希望她能早点到来帮忙弄装饰，并带上一礼物，在聚
36、会上会互赠礼物,May 13, 2007 Dear Jane ,Its my birthday next Wednesday, May the eighteenth. I would like to invite you to my birthday party in my house. It starts at three oclock in the afternoon.Rebecca and Irene are going to make a birthday cake in my house and they will come in the morning .Can you come
37、early too and help put up the decoration ? After the tea party, we are going to exchange presents. Will you bring one along with you when you come ?We havent seen each other for a long time .We are all hoping you can come .The party wont be complete without you .Yours sincerely,Mary,练习写作,说明：写信人： Kar
38、l 收信人： Mark邀请Mark于月号那天一起去Park Beach海滩边野餐，顺便让他带上网球拍(racket)打网球.,July 15th, 2007 Dear Mark ,I hope you dont have any plans on the twentieth of July ,because wed like you invite you to spend it with us at Park Beach. The ocean is quite beautiful at this time of the year. And we are having a picnic too.
39、 Besides it is a good chance for us to get together. There has been some time since we met last time. The Turners will also go there. Jack and Skip both would like to play a game of tennis with you ,so be sure to bring your tennis racket. Im sure we will have a wonderful time there.Be sure to let us
40、 know if you can come . Were all looking forward to seeing you again .Sincerely yours, Karl,2.4.4 Invitation Card(正式),1. 写作指导正式邀请函即请柬，通常以第三人称来写书写内容包括邀请者名称（个人或单位），被邀请者名称（个人或组织），活动内容（如结婚典礼，生日庆祝会，宴会，舞会等），举行活动的时间和地点等,2. 常用词:company 陪伴 presence 出席 3. 常用句型：）request the pleasure of the companyof 敬请光临（练）敬请威
41、廉夫妇光临参加晚宴request the pleasure ofMr. and Mrs. Williams company for dinner,2) request the honor of your presence at恭请你出席 （练）恭请你出席他们女儿Diana Lee和Mr. John Kent 的婚礼request the honor of your presenceat the marriage of their daughterDiana LeeAnd Mr. John Kent,Sample Reading,说明：写一封请柬，内容是：Blake 夫妇请William 夫妇参
42、加月日星期六晚点在Bond大道号举办的晚宴，并要求回复,Mr. and Mrs. Blake request the pleasure of Mr. and Mrs. Williamscompany for dinneron Saturday, November the eighteenthat eight oclock PM250 Bond AvenueR.S.V.P.,2.5 推荐信,2.5.1 写作要领推荐信是较为正式的信件,正文部分应包含以下几方面:写明推荐人与被推荐人的关系; 着重介绍被推荐人的资格和优点,包括姓名、性别、职称、现任职务等个人相关信息；还包括能力、品德、责任心、性格等; 建议用人方录用; 信后应签名并注明推荐人的职称和官衔等。,2.4.2 常用词汇 recommend v. serve v. adaptable courtesy,
