1、Hotel Front Office English Sofitel Zhengzhou International1Front Office EnglishWordsBanquet Hall宴会厅banquet hall宴会厅wedding party婚宴banquet宴会Front Desk前台Check in Ill put you through in a minute.请拿好电话，马上就可以为你接通。Laundry Service洗衣服务Will you please fill in this laundry form? 请你将这张洗衣单填写一下好吗？Hotel Front Offi
2、ce English Sofitel Zhengzhou International7If you have any laundry，please just leave it in the laundry bag in the wardrobe如果您有衣服要洗，请放在壁柜里面的洗衣袋里。Please leave your laundry in the laundry bag in the wardrobe.请把要洗的东西放在衣柜中的洗衣袋中。The hotel provides free shoe shining service for its guests. 酒店为住店客人提供免费擦鞋服务。
3、 Well take it back and clean it again.我们会重新收回再洗一遍。Well check if your laundry has come back yet.我们去检查一下您的衣物是否已经送还。Recreation Center Service康乐中心服务Smoking is not allowed in the gym.健身房内禁止吸烟。The children can not enter the gym.儿童不可进入健身房。Shoes, underwears and make up are not allowed in the swimming pool.
4、禁止穿着内衣，皮鞋，或涂抹化妆品后进入游泳池。The swimming pools constant temperature is 28. 游泳池的恒温是 28The swimming pools length is 18 meters and the width is 16 meters. 游泳池长 18 米，宽 16 米Please put on your swimming cap when you swim. 游泳时请您戴上泳帽。Business Center Service商务中心服务How many copies would you like? 您需要复印多少份？Can you te
5、ll me your fax number? 请您告诉我您的传真号码好吗？ The paper is jammed. 纸卡了。Its out of ink. 没墨了。Your original is not very clear. I cant guarantee the copy will be good. 您的原件不太清晰，我不能保证复印件的效果很好。Ill call you as soon as the machine is fixed. 机器一修好，我就跟您打电话。Please write down the country code, the area code and their n
6、umber. 请写下国家代号、区号和对方的号码。Please leave your room number and we will send the fax up to your room as soon as we get it.请留下您的房间号码，我们一收到您的传真会立刻送到您的房间。It is free for in house guests to receive the fax.住店客人接收传真免费。 We usually book the train tickets four days in advance.我们需要提前四天订火车票。We offer mail service in
7、the Business Center.商务中心提供邮寄服务。Maintenance Request报修Ill inform the Engineering Department right now. 我马上就通知工程部。 Theres something wrong with the toilet bowl. 抽水马桶出毛病了。Well send someone to repair it immediately我们会马上派人来修的The toilet bowl doesnt flush.Hotel Front Office English Sofitel Zhengzhou Internat
8、ional8抽水马桶不放水了。Deal with the Complaint处理投诉I will speak to our manager about it.我会向我们经理报告这件事情。If you think there is any error in your bill, we can check it for you. 如果您认为账目有错，我们可以为您核对一下。Im sorry to hear that. 很抱歉听到您这么说。Ill check it with the concerned department, would you mind waiting for a minute?我去
9、跟有关部门核对一下，您介意等一会儿吗？Im afraid I cant do that. Its against our hotels regulations. 我恐怕不行。这是违反我们酒店规定的。Are you feeling better now? 您感觉好点了吗？I do apologize for any inconvenience it may cause.我对于此事给您造成的不便深表歉意。Thanks for your advice and I will pass it to the hotel management.感谢您的建议，我会转交给管理层。Limousine Servic
10、e轿车服务Shuttle bus is at the fixed time.班车是有固定时间的。It will take RMB180 for Buick Regal one way from hotel to airport.酒店到机场别克君威单程收费 180 元。It will take about 30 minutes from the airport to the hotel.从机场到酒店大概需要半个小时。Farewell the Guest送别客人I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。 (客人离店时) Goodbye and thank you for coming. 再见，谢谢您的光临。 Have a nice trip! 一路平安！ Wish you a pleasant journey! 祝您旅途愉快！ We look forward to serving you again.我们盼望再次为您服务。We look forward to having you again at our hotel.我们盼望您再次光临。We hope well have another opportunity to serve you.我们期待下次能为您效劳。
