1、Unit 23 Communication Workshop,Writing: A Letter of Complaint,Part 1 Read the letter. Match the titles(1-6) with the paragraphs(A-E). There is one extra title you dont need.,1.Poor service2.False claims3.The product4.Money back5.Diet programme6.Poor quality,1.Poor service2.False claims3.The product4
2、.Money back5.Diet programme6.Poor quality,DBADC,Part 2 Linking review. Read the letter again. Classify the underlines linking words and expressions according to the followiing groups:,Manner: Condition: Contrast: Purpose: Reason: Time: Result: Addition: Relative pronoun:,Manner: so,as if Condition:
3、despite,unless, if Contrast: as though, not to,howeverPurpose: in order toReason: since, asTime: after, just as, when, as soon asResult: thatAddition: as well as, not only, either,alsoRelative pronoun: that,which,Part 3 Look at the examples,then use the cues(1-6)to write similar sentences.,1.Get to
4、know her/like her2.Sport play/fit/get3.hard/study/good/marks be4.Sweets eat/bad/teeth be5.Dangerous sport/like it6.Old/get/difficult/work becomes,Answers:,1.The more I get to know her,the more I llike her.2.The more sport you /I play,the fitter you/I will get.3.The harder you study, the better your
5、marks will be.4.The more sweets you eat, the worse your teeth will be.5.The more dangerous the sport, the more I like it.6.The older you get, the more difficult work becomes.,Listening: A Filmscript,Exercise 1 look at the still from the film”All Quiet on the Western Front”. Try to guess if these sta
6、tements about the film are true(T) or false(F).,1)It cost a lot to make 2)The film is set during the Second World War.3)its an anti-war film,Listen to the film critic and an extract from the film. Answerthe questions.,T,F,T,Exercise 2 listen to Part 1 and check your guesses for Exercise 1. Then list
7、en to Parts 1 and 2. answer these questions.,1.When was the film made?2.How many Osacrs did it win?3.Who are the soldiers in the film fighting against?4.How many soldiers are left in their unit after the attack?5.How do the soldiers feel about the enemy?6.What people do the soldiers think benefit fr
8、om the war?,Answers:,1.1930 2.two 3.the French 4.80 5.They dont know the enemy personally, and dont want to shoot them 6.emperors, kings,generals and manufacturers,Exercise 3 listen to Part 2 again. Who do they think starts wars? Tick the correct boxes.,Emperors and kingsGeneralsManufacturersSoldier
9、sNations of people,Exercise 4 workin groups. Discuss these questions.,1.What do you think of the soldiers idea for kings and generals to fight wars themselves in a big field?2.Why do you think wars start?3.Can wars be avoided?,Speaking: A Formal Telephone Conversation,Exercise 1,Listen to the teleph
10、one conversation between the manager of Fitness Products and the customer.answer these questions:,1.How does the manager react at first?a)confidently b)nervously c)angrily2.How does the manager try to resolve the conflict?a)she makes excuses b)she is rude to the customerc)she stays calm3.How satisfi
11、ed is the customer with the solution? a)very satisfied b)quite satisfied c)not saitsfied,Exercise 2,Classify the sentences frm the phone call(1-12) according to the following categories.apologising,complaining, promising,starting or ending a call,threatening,1.Good morning. Fitness Products Ltd. Can
12、 I help you?2.Good morning. Id like to speak to the customer service manager,please.3.I still havent had a reply.4.im very sorry about that.,5.im extremely sorry to hear that.6.On top of that, when I took the bike back to the shop, the manager was extremely rude.7.Unless I receive it, Ill have to ta
13、ke legal actin.8.well, let me apologise for your experiences.9.well, I can assure you personally that you will receive a full refund.10.And we will look into the subject of compensation for your injury.11.Thank you. Ill be iin touch.12.goodbye, and thank you very much for calling.,Answers:,apologising:4 5 8complainting: 3 6promising: 9 10starting or ending a call: 1 2 11 12threatening: 7,Homework,Exercise 2 on page 73,Bye-bye,
