1、广州邮政亚运英语培训,主讲：黎敏杰 郑婕,第一部分 基础知识 第二部分 邮政业务英语 第三部分 亚运与体育英语 第四部分 实用中式英语,目 录,一、基础知识,十字服务用语： 请 please 您好 hello 谢谢 thanks/thank you 对不起 sorry 再见 bye,三声服务 How do you do! What can I do for you？ Please wait a moment！ Sorry to have kept you waiting so long！ Thank you for your advice. I have marked them and we
2、will make some progress！,一、基础知识,Greetings Good morning. 早上好 Nice to meet you. 很高兴认识您 My name is / I am 我的名字叫 May I ask your name? 请问您叫什么名字 Where are you from? 您是哪里人？ How are you? 你好吗？ Fine. Thank you. 很好，谢谢。 Hope you enjoy your stay here! 祝您在这里过得愉快！ Have a nice day! 祝您愉快！（告别时） See you. 再见。,一、基础知识,A
3、is in a department store A：Excuse me, where is the restroom? B：Go straight and turn left. Its on your right. A：Thank you. B：Youre welcome.,一、基础知识,A is looking for a subway station A：Excuse me, how can I get to the subway station? B：Walk across the underpass. Its on Tiyu Xilu. You cant miss it. A：Tha
4、nk you very much. B：Youre welcome.,一、基础知识,十字路口 intersection 斑马线 zebra crossing 人行道 pavement / sidewalk 人行桥 footbridge 地下通道 underpass 高速公路 expressway 售票处 ticket office 问讯处 information center 目的地 destination,一、基础知识,粤菜 Cantonese food 广式点心 Cantonese Dim Sum 早茶 morning tea 凉茶 Liangcha / herbal tea 荔枝 lit
5、chi 木瓜 papaya 菠萝 pineapple 请慢用 Enjoy your meal!,一、基础知识,Show Time Asking for Directions Transportation At the Restaurant Sports Sightseeing in Guangzhou Emergencies,一、基础知识,第一部分 基础知识 第二部分 邮政业务英语 第三部分 亚运与体育英语 第四部分 实用中式英语,目 录,二、邮政业务英语,1、函件业务 2、特快专递业务 3、邮政物流业务 4、国际商函业务 5、集邮类业务,1、函件业务Mail Service挂号 regist
6、ered 邮费 postage 邮政编码 post code / zip code 回执 advice of delivery/return receipt 保价 insured,二、邮政业务英语,1、函件业务Mail Service信函 letter 邮简 letter sheet / letter card 印刷品 printed matter 盲人读物 books for blind people 全球优先函件 global priority mail,二、邮政业务英语,international airmail letters 航空信函 For each international a
7、irmail letter within 20g，there are four groups of airmail letter postage according to different countries They are 5 yuan，5.5 yuan，6 yuan and 7 yuanAnd for each additional 10g and any fractionthe additional fee is charged separately for 1 yuan、1.5 yuan、1.8 yuan and 2.3 yuan.,二、邮政业务英语,F：Id like to se
8、nd a letter to Japan我要往日本寄一封信。 C：How would you like to send it? By airmail or by surface? 您想怎么寄?航空还是水陆路? F：By airmailpleaseWhats the postage?寄航空请问邮资多少?,P43-Conversation 1(会话一),C：Let me weigh itIts 16gThe postage is 5 yuan让我称一下，16克，资费是5元钱。 F：By the way，how long will it take to get there?顺便问一下，多长时间能到那
9、? C：About one week大约一星期。,P43-Conversation 1(会话一),charging the registration fee 收取挂号费 When mailing registered letters，besides the basic charge，you have to pay the registration feeThere are 3 sections of registration fee：3 yuan for each domestic item8 yuan for an international itemand 3 yuan for each
10、item to Hong Kong，Macao and Taiwan,二、邮政业务英语,F：Would you please weigh this letter?请帮我称一下这封信? C：Do you like to mail it by registered?你想寄挂号? F：Can you give me some suggestion?你能给我一些建议吗? C：Is there anything valuable in it?信中有重要东西吗?,P45-Conversation 3(会话三),F：Yes，some important documents有，一些重要文件。 C：In thi
11、s case，youd better have it registered这样，你最好按挂号寄。 F：Whats the postage? 如果寄挂号要多少钱? C: You will have to pay extraIts 8 yuan你得另付附加费8块钱。,P45-Conversation 3(会话三),Printed Matter印刷品 The maximum weight for international printed matter is 5kg，but to Ireland and Canada is 2kg Stationery, such as letter paper,
12、envelopes，exercise books and stamp albums，is not allowed to send as printed matter. 文具不做印刷品交寄！,二、邮政业务英语,F：Id like this parcel sent，please我想寄这个包。 C：Any letter enclosed? 里面有信吗? F：NoThey are only some booksHow should I send them? 没有。只是一些书。我怎样寄呢? C：You might send them as printed matter.你可以按印刷品寄。 F: Can
13、I mail these New Year cards as printed matter? 我可以按印刷品寄新年贺卡吗?,P54-Conversation (会话),C: Yes，but any personal messages cant be enclosed in themThe words limit is five.可以，但它们不能写带有个人通信的内容。而且祝贺词不能超过5个字。 F：How about stamp albums?集邮册可以按印刷品寄吗? C：They belong to stationeryThey are not allowed to send as print
14、ed matter它们属于文具不允许按印刷品寄。,P54-Conversation (会话),Global Priority Mail 全球优先函件 Up to now ,the service has been extended to more than 18 countries and regionsThey are Germany，Australia，France，Britain，the USA，Canada，Switzerland，Belgium ，Denmark，Finland，Italy，Japan，the Netherlands，Sweden， Singapore，Thailan
15、d，HongKong and Macao,二、邮政业务英语,二、邮政业务英语,Show Time Registered Mail Insured Mail Airmail Printed Matter Postcard Books for Blind People,2、特快专递业务Express Mail Service（EMS）EMS items are divided into two kinds：document and commodity文件 与 物品 We charge domestic EMS items by three sections and charge internati
16、onal EMS items by ten sections.,二、邮政业务英语,2、特快专递业务Express Mail Service（EMS）特快专递的部分业务种类(kinds of EMS) Next Morning Delivery Service 次晨达服务 China Express 中速快递 Taiwan Speed Service 台湾快件,二、邮政业务英语,EMS的优势(The advantages of EMS) Getting compensation in time 及时获得赔偿 Delivering on time 准时投递 Enjoying the reasona
17、ble postage 享受合理收费 Safety and security 安全与保密,二、邮政业务英语,Conversation 1 (会话一) Next Morning Delivery Service“次晨达”服务 A: Id like to mail these documents to 我 要 寄 这些 资料 去Dongguan. Its urgent. 东莞， 很紧急。 B: I suggest you send it by 我 建议 您 使用“Next Morning Delivery service ”.“次晨达业务” 。,二、邮政业务英语,A: Could you intr
18、oduce the service to me? 您可以介绍一下这项业务吗？ B: This is a new kind of EMS service. 这是特快专递的一项新型业务。The receiver will get the mail by 10 in the next morning. 收件人可以在第二天早晨10点之前收到邮件。 A：Is the charge as same as the EMS items?收费与特快专递邮件一样吗? B：Yes，it is the same. 是的，价钱是一样的。,二、邮政业务英语,3、邮政物流业务邮政物流业务的种类 (1)Distributio
19、n and delivery of goods 货品配送 (2)Storage service 仓储服务 (3)Distribution and delivery of goods online 在线配送 (4)Mail order service 邮购业务 (5)Agency service for transportation 货运代理 (6)Sales Logistics 销售物流,二、邮政业务英语,Conversation 2 (会话二) Filling out the Logistics Form 填写物流详情单A：Please fill out this form请您填一下这个单式
20、。 B：OK好的。,二、邮政业务英语,A：Please write the addressees and your name, address and telephone number，请写上收件人和您的姓名、地址和电话，And dont forget to write the name and quantity of your goods, 还有不要忘了填上您的货物名称和数量，and make a choice here whether you need the insurance or not 以及选择您是否需要上保险。,二、邮政业务英语,B：Ive finished itIs it OK
21、? 填好了， 可以吗? A：ExcellentSee you again很好。 欢迎您再来。,二、邮政业务英语,4、国际商函业务重点词语（Key Words）Database 名址库Printing 打印Sealing 封装Cancelling 过邮资Delivery 寄发,二、邮政业务英语,Conversation 3 (会话三) 洽谈广告邮件业务 B：HelloThis is Miss Chang from ST Company你好。 我是 ST公司的常小姐。 I have a question about the Direct Mail我 想咨询 关于广告邮件的事情。 A：Hello,
22、Miss Chang, this is Guangzhou Post 您好, 常小姐, 这里是广州市邮政局。 Office. Go ahead, please请讲。,二、邮政业务英语,B：We have five thousand advertisements for我们 有 5000份广告customersHow can we send them quickly?要发给客户。 怎样 能快点发给他们呢？ A：Do you have your own database?你们 有 自己的名址库吗？ B：Yes有。,二、邮政业务英语,A：Then we can fulfill the process
23、 of printing，那么 我们能 完成包括 印刷、sealing and delivery封装和投递在内的全过程。 B：How many days can you send them out? 多少天 能寄出？ A：Within two days两天内。 B：Thank you谢谢。,二、邮政业务英语,5、集邮类业务的种类international special price envelope for greetings card 国际特惠邮资信封 first-day cover(FDC) 首日封 commemorative envelope 纪念封 personalized comme
24、morative envelope 个性化纪念封,二、邮政业务英语,philatelic exhibition commemorative envelope 邮展纪念封 New Year cover 贺年封 philatelic cover 集邮信封 maximum cover 极限封 lucky cover 幸运封,二、邮政业务英语,Personalized Stamps 个性化邮票 Personalized Stamp Albums 个性化邮册 Subject and Thematic Stamp Albums 专题邮册 Series Stamp Album of Twelve Anima
25、ls生肖系列邮册,二、邮政业务英语,Conversation 4 (会话四) 介绍国际函件业务 A：Hello! How can I help you?您好! 请问您寄什么? B：YesNew Year is comingI want an airmail 新年快到了， 我想 买个航空envelope for this card to my friend in France信封 给我法国的朋友寄张贺卡。,二、邮政业务英语,A：Would you like our international airmail您想用 我们的国际航空special price envelope for greetin
26、gs card?特惠贺卡封吗?Its cheaper它比较便宜。 B：Oh! Really? Whats that?噢。是吗? 它是什么啊?,二、邮政业务英语,A：This is a new kind of service for festival这是 在节日期间我们的一项新业务。If you use common airmail envelope，如果您 寄普通航空信封，you will pay 780 yuanBut if you use 您 得付 780 元， 但如果您使用this one， you will only pay 550 yuan这种新业务， 您 只需 支付550元,二、邮
27、政业务英语,B：Oh，I like this designThis is a traditional 噢，我喜欢这种图案。 这 是 传统的Chinese paintingIt looks nice中国画。 很好看。 A：YesIts the special design for the festival是的，它是 专门 为节日设计的。,二、邮政业务英语,Conversation 5（会话五）介绍专题邮册业务A：Nice to meet you！What can I do for you?很高兴见到您， 您需要些什么? B：I want to buy some philatelic produc
28、ts about Asian Games我想买些关于亚运的邮品。,二、邮政业务英语,A：There are a variety of them here，such as 这里有 许多品种， 例如： The Commemorative Folder for the 16th Asian Games Torch,第16届亚运会火炬纪念邮折，The Commemorative Album of the 16th Asian Games Sports.第16届亚运会运动项目册。 B：Oh，what is this?哦，这是什么?,二、邮政业务英语,A：This is the special subje
29、ct albums of the emblem and mascots of the 16th Asian Games这是16届亚运会会徽和吉祥物集锦的册子。 B：Oh，so pretty! May I have a look?哦， 真漂亮， 能给我看看么? A：SureLet me show you没问题， 我拿给您看。,二、邮政业务英语,综合练习,1、邮件种类 邮件 Mail 普通邮件 Ordinary mail 挂号邮件 Registered mail 保价邮件 Insured mail 航空邮件 Airmail 水陆路邮件 Surface mail,邮政常用名词,空运水陆路邮件 Sur
30、face airlifted mail 信函 Letter 印刷品 Printed matter 明信片 Postcard 小包 Small packet 包裹 Parcel 特快专递 Express Mail Service（EMS）,邮政常用名词,2、资费种类 基本资费 Basic postage 总费用 Total charge 挂号费 Registration charge 手续费 Commission charge 验关费 Customs examination charge 其他费用 Add charge 保险费/保价 Insurance fee 附加费 Surcharge 单式费
31、 Charge for waybill,邮政常用名词,3、邮票种类 邮票 Stamp 纪念邮票 Commemorative stamp 纪念封 Commemorative cover 集邮品 Philately items 普通邮票 Ordinary stamp Regular stamp 邮折 Stamp folder 集邮册 Stamp stock book /Stamp album 新发行邮票 New issue stamp,邮政常用名词,4、邮件收寄和投递 寄件人 Sender 寄达地 Destination 收件人 Receiver 信封 Envelope 邮费 Postage 发票
32、 Invoice 包装箱 Packing-case 单式 Waybill 商业发票 Commercial invoice 填充物 Fillings,邮政常用名词,危险物品 Dangerous substance 易碎物品 Fragile article 贵重物品 Valuable article 违禁物品 Prohibited substance 限寄物品 Limited article 易燃物品 Flammable article 易烂物品 Perishable article 化工产品 Chemical article 收据 Receipt 邮寄/投递 Mail,邮政常用名词,封装 pac
33、k (wrap) 签收 Sign for the receipt 证明/证件 Certificate 胶带 Adhesive tape 泡沫塑料 Foam 出口/进口 Export/import 填写 Fill in/write down 退回/撤回 Return/withdraw 贴上 Stick,邮政常用名词,领取 Draw 现金 Cash 护照 Passport 身份证 Identity card 5、相关量度名词 尺寸限度 Limit of size 标准尺寸 Standard size 重量限度 Limit of weight 保价限额 Limit of insurance 最大 M
34、aximum,邮政常用名词,超大 Oversize 重量 Weight 超重 Overweight 净重 Net weight 起重 First unit of weight 毛重 Gross weight 续重 Additional unit of weight 总重量 Total weight,邮政常用名词,第一部分 基础知识 第二部分 邮政业务英语 第三部分 亚运与体育英语 第四部分 实用中式英语,目 录,A: Excuse me, can you tell me how to go to 打扰了， 请问 我应该怎样去the Tianhe Sports Center?天河体育中心呢？ B
35、: Go straight and turn left at the first cross. 直走， 然后在第一个路口左转，Then youll find it.然后你就会找到了。 A: Thank you! By the way, Is smoking allowed there?谢谢！对了，那里允许吸烟吗？,三、亚运与体育英语,B: Im sorry. Its one of the Asian Games venues, 抱歉。 它是亚运场馆之一， and smoking is forbidden in most of the Asian Games venues.本届亚运会的许多场馆都
36、是严格控烟的。 A: All right. Thank you all the same.好吧， 还是很谢谢你。 B: Youre welcome.不客气。,三、亚运与体育英语,The 16th Asian Games 第十六届亚运会 the 2010 Guangzhou Asian Games2010年广州亚运会 country 国家 athlete 运动员 official 官员 VIP guest 贵宾,三、亚运与体育英语,Asian Games venues 亚运场馆 Guangdong Olympic Sports Center广东奥林匹克体育中心 Tianhe Sports Cen
37、ter 天河体育中心 Asian Games New Town (Huang Cun)亚运新城（黄村）,三、亚运与体育英语,第一部分 基础知识 第二部分 邮政业务英语 第三部分 亚运与体育英语 第四部分 实用中式英语,四、趣味中式英语,遇到外宾咨询时，营业员变得手足无措？Chinese English (中国式英语) 可以帮到你！,四、趣味中式英语,了解顾客的需要！1、寄什么东西？2、寄去哪里？3、用什么方式寄？ OR ?,四、趣味中式英语,1、What thing do you want to send? What thing you send?2、 Which country do you want to send? Which country?3、Do you want to post it by air or by surface?By air or by sea?,四、趣味中式英语,封装、计费过程 Overweight 超重 Thats enough! 足够了！ Bigger one 大一点 Smaller one 小一点 Im sorry. Cash only. 不好意思，我们只收现金。Im sorry. RMB only. 不好意思，我们只收人民币。,Thank You！ 谢谢！,
