1、一、英语书信正文格式范例：下面是一般事务书信的一个例子：Jiangsu Normal CollegeHongqi SquareWuxi , JiangsuP . R . C.June 24 , 2003English Lauguage Service, INC.Cpllier Macmillan Iternational , INC.866 Third Avenue,New York, NY 10022Gentlemen,We understand that your company has published a new English Lauguage seriesEnglish 900,
2、 aimed for oral practice of English language by non-native speakers of English. We would very much appreciate it if you can send us a copy and supply us with some information on price at the above address. Many thanks.Yours truly,xx xx xxDean of the English DepartmentJiangsu Normal College (the head
3、ing)信首address 地址date 日期（the inside address ）收件人的地址（the salutation）称谓词（the body）信函正文（the complimentary close）结束语（the signature）签名中华人民共和国江苏省无锡市红旗广场江苏师范学院美国纽约 10022第三号大街 866 号麦克米兰国际公司，英语语言服务公司先生：据悉贵公司新近出版了一套英语语言丛书-针对母语为非英语的学生所编写的英语口语练习丛书，即英语 900 句。我们非常希望能得到一本样本。如能寄给我们一本，并能附上价目表，我们将不胜感激。江苏师范学院英语系主任x x x
4、2003 年 6 月 24 日英语信件的起首与结尾常用参考用语：开头用语（Opening Expressions ）1. I feel very worried as I have not heard from you for a long time.好久没有你的消息了，我很着急2. It is my honor to receive your kind letter. 收到你的来信，我很荣幸。3. I have the pleasure to inform you that . . . 我很高兴地通知您4. Your letter was duly arrived. 我如期收到了你的来信。结
5、尾语（End Expressions）1. With kind regards to you and your family. 向你以及你的家人致意 /问好2. Thank you very much for your kind favor. 非常感谢你的帮忙。3. Pleasure give my compliments to John. 请向约翰表达我对他的致意4. Your suport is sincerely valuued. 您的支持十分宝贵。5. Looking forward to your promt reply. 期待你早日回复、回信。二、电子邮件（e-mail）电子邮件（
6、electronic mail）具有传统邮件所无法比拟的优势，它传递速度快，成本低，传送的信息内容丰富，形式多样。除此之外，它还可以加入各种音频和视频效果，使信件显得更加生动、有趣。电子邮件写作一般包括：发件人（Fron） 、收信人（To） 、抄送（Cc） 、暗送（Blind Cc） 、主题（Subject ） 、和正文（Text）等几个部分。其中，抄送（Cc）是指在 Cc 一栏中输入其他人的电子邮件地址就可以将一封同时发给多人。暗送（Blind Cc）是指各收件人无法看到同样的信件都给了何人，从而有效地保护了写信人的隐私。主题（Subject）部分便于读信人即刻了解所收信件的内容。因此，主题
7、部分要简介、明了。电子邮件的正文部分也是由称谓、正文和落款署名三个部分。正文部分一般使用非正式的文体，如果正文太长，则可以用附件的方式发送。如若对方知道自己的住址和电话号码资料，可用简单署名，如 William；或“ 全名+ 电子邮件地址”，如 William Tang wtang 。用于正式的私人信件或商业信函时，除注明“全名 +电子邮件地址”外，还应包括“ 职务、公司名称、地址、联系方式 ”等内容。电子邮件范例：Cc：Bind Cc：Subject：Take careDear Bigguy，R U busy lately? Havent seem U for a long tome.Ta
8、ke good care of Ur-self, especially at the time of SARS. Remember, the new definition of SARS is “Smile And Remain Smile”. Dont be defeated by it.Yours 发件人：William Tang wtang 收件人：Bigguyyahoo.ocm抄送：暗送：主题：小心亲爱的大个子：最近忙吗？我们好久不见了。身体多多保重，尤其是在 SARS 期间。记住，SARS 的新定义是“微笑并保持微笑”。不要被它吓到。电子邮件常用缩写语（Common Acronyms
9、 ine-mails）AFAIK (As far as I know) 据我说知ASAP (as soon as possible) 尽快BTW (by the way) 顺便问一下 BFN (bye for now) 再见CU (see you ) 再会CUL （see you latter） 再联系 DL 或 D/L(Download) 下载档案FAQfrequent asked question) 常见的问题FYI(for your information) 供您参考GA(go ahead) 一直往前HTH (hope this help) 希望这能帮上忙IMO (in my opini
10、on) 依我看来IOW (in other word) 换句话说 JAM (just a moment) 等会儿O (ocer) 完毕OTOH (on the other hand) 另一方面POC (piece of cake ) 小菜一碟POV (point of view) 观点，看法From：William Tangwtang To：Bigguyyahoo.ocmTKS ;TNX (thanks) 谢谢WRT (with regards to ) 关于。 。 。 。 。 。三、投诉信 （Letter Making a Complant）英语信函中的一种形式是英语投诉信。此时要切记信件
11、不能太长，要一言以蔽之。在此类信函中，要注意写明购物时间，阐明投诉原委，同时，要注意措辞恰当，做到有理有据。范例：125 Feb, . 2006Dear Sire,In the spring of 2005 I bought a Jones Tyoewriter, Portable Special Model, nat ABC Store in Jonesville. I had used it only a few days when the space bar broke.We took it to a local repair shop , they told us that it wa
12、s a factory defect and suggested that we take it back to ABC. We waited three months, and they let us have the space bar from another typewriter.Now, six mouths later, it has broken again . As we find the guarantee is still good, we write you for further instructions as to what steps to take.Iwill a
13、ppreciate anything you can do to help us on this matter.Respectfully,James Christopher尊敬的先生：2005 年春，我在 Jonesville 的 ABC 商店买了台 Jones 打字机，是手提式特别型。才用了几天，打字机的空格键就断了。我们把机器送到本地的一家修理店，店员说是厂方出的毛病，叫我们拿回 ABC 商店去。我们等了三个月，可他们却将其他的打字机上的空格键拆下来装在了我们的机器上。六个月后，现在空格键又断了。我们发现担保卡仍然有效，便写信给贵公司求助，我们下一步怎么做。这件事如获帮助，我将不胜感激。诚
14、挚的詹姆斯克里斯多福2006 年 2 月 25 日范例：215 May ,2006Dear Sir,When I bought the motor cycle from the Anderson DepartmentStore, Main Street, Jonesville, in March of this year, I was told that this was the latest model on the market, and that parts would be easy to obtian.As you will note, there is a box along wi
15、th this letter. Inside the box is the broken part, which is the cause of all the trouble . After havinng talked to some repair shops in my city, I am furious at being told : “The company doesnt have replacement parts,” and “It shouldnt be on the market.”I am asking that you either replace the enclos
16、ed part, or send me a replacement for that broken one.Yours sincerelyMary Jones Warner尊敬的先生：今年三月间，我在 Jonesville 的 Anderson 百货公司购买这辆摩托车时，听说这车是市场上最新的，零件又容易买到。料你也见到了信内附的一个盒子，盒内是坏了的零件，一切麻烦都由它而起。我跟本市好几家修理店谈过，听到他们说：“公司并无替换零件”， “这车不该在市场上卖”，我真的很生气。我现在要求，或是把附来的坏零件换好，或是换一部新车给我。真诚的玛莉琼斯 华纳2006 年 5 月 15 号参考用语 （R
17、eference Expressions） On (date) I bought from (place ) an instant heater manufantured by your renowned concern. (日期)我在（某地）买了一台由贵厂生产的热水器。 I was shocked to find the instant heater purchased on . ( date) at .(place )by us did not function well. 我们惊讶地发现，我们（日期）在（某地）购买的热水器不太好使用。 Your supermarket failed to
18、 deliver the furniture I ordered on May 5.五月五日我们定购的家具你们一直未送货。 I am sorry to point out the defect in the oven .对不起，我得指出烤箱的毛病。 The company changed some parts frome other manufacturer, but they did not work. Then I write you for further help.这家公司给我们换上了别的厂家的零件，可还没用。我只得给你们写信请求帮助。 The purpose of this lett
19、er is ask your permiddion to send you the bicycle for welding.我写信的目的是征求你的同意，我们想把自行车送回贵厂焊接。 I will appreciate anything you can do to help us on this matter.这件事情如获得帮助，我将不胜感激。 I am aware of your reputation for quality products plus reliability; consequently I do not hesitate to write to you.我知道贵公司的产品优良
20、可靠，远近驰名。因此我毫不迟疑，写上此信。 Permit me to thank you for your prompt and considerate reply.首先多谢您那封又快又周到的回信。 I expect the courtesy of a prompt reompt reply from you , and the necessary inspections and corrections from qualified personnel.盼望你们马上答复，并派遣合格的人员来作出必要的检查与改正。四、感谢信（Letter Expressing Gratitude）感谢信在国际交往
21、中是一种很常见的书信形式。按照西方惯例，当收到邀请、接待，收到祝贺、慰问，接受礼品、帮助等，都应该写信致谢，以示礼貌。一般在信中开头就陈明感谢之意，再进一步交待感谢的原因。对收信人提供的帮助或赠送的礼品之赞溢之词要恰当，不可言过其实。范例：1Dear Mr. King I am writing on behalf of all members our department to say how much we all enjoyed your excellent lecture on Monday. We have learned a lot about the changes in pres
22、ent-day English and are very grateful to you for coming to our university and giving us such an interesting and informative talk. Thank you very much and we look forward to hearing you again. Yours Sincerely， Mike 亲爱的金先生：我代表我系全体成员写信给你。我们对您在上星期一做的精彩报告极为欣赏。您的报告使我们了解了当代英语变化的许多情况。对您光临我校，并做了如此引人入胜和内容丰富的报
23、告非常感谢。期望能再次聆听您的讲话。真挚的麦克范例：2Dear Kate，I am fascinated with my jewel box it is so unusual. You are really bright enough at finding what no one else can, and what everyone wants. I dont know how you could make it!Again, thanks so much.With Love,Edie亲爱的凯特：我太喜欢我的首饰盒了，它很特别。你真行，总能买到与众不同的东西，并且还是人见人爱的东西。我真不知
24、道你是怎么找到的！再次对您表示由衷的感谢。爱你的艾迪 参考用语 (Reference Expressions)1. I hereby express my heartfelt thanks to for现为向某人表示衷心的感谢。2. Accept my sincere thanks for the trouble you have taken. 麻烦之处，当表感谢。3. Thank you for doing me a real favor. 感谢你对我的帮忙。4. Thank you again for your wonderful hospitality.再次感谢你的盛情款待。5. I g
25、reatly acknowledge the help and encouragement given by my colleagues.我非常感谢同事们的帮助与鼓励。6. Please convey my gratitude to your parents. 请转达我对你父母的谢意。7. It is exactly that I most wanted. 它正合我心意。8. Thank you more than I can say.不胜感谢。9. Thank you ever so much for your warm compliments. 非常感谢你温馨的贺卡。10. Our lov
26、ely charismas card was most welcome. 非常喜欢你那可爱的圣诞贺卡。 五、祝贺信 (letter of Congratulations)在国际交往中，祝贺信的使用场合很多。它可以用来祝贺生日、金榜题名、就业、结婚、喜得贵子、升职等各个方面。祝贺信开头部分是得知喜讯的愉快心情，之后表达自己的热烈祝贺，进一步说明值得祝贺之事的评价和自己的真切体会。结尾处再次对收信人表示祝贺和美好的愿望。信要写得真诚自然，有亲切感。范例：1Your Excellency Mr. Ambassador,On the occasion of New Year, may my wife
27、and I extend to you and your wife our sincere greetings, wishing you a happy new year, your career success and your family happiness. Minister of Foreign Affairs 大使先生阁下：值此新年之际，我的我的夫人向您和您的夫人致以真诚的问候。祝您新年快乐，事业成功，全家幸福。外交部长范例：2Dear Sue,We were so delighted to hear the news of Jonathan juniors birth. Cong
28、ratulations to all three of you!May I come to see you and the baby the first time that I am in town? Ill call and let you know when that will be. Much Love Helen 亲爱的苏：知道小约翰出生的消息，我们太高兴了。祝贺你们三人。我进城就先来看你和孩子，好吗？我来时会给你来电话。爱你的海伦参考用语 (Reference Expressions)1. On the occasion of , I wish to extend to you ou
29、r warm congratulation on behalf of and in my own name. 值此之际，我代表，并以我个人的名义，向你致以热烈祝贺。2. Its wonderful to know that you have achieved the goal you set for yourself. 我得知你实现了预定的目的极为高兴。3. We take this opportunity to with you and Mr. (Miss) happiness on your recent marriage. 借此机会对你和的新婚表示祝福。4. Presenting the
30、 compliments of the season.致以节日的问候。5. It is really a splendid achievement and we are all proud of you. 你取得的辉煌的成就，我们都为你感到骄傲。6. This brings our best wishes and warmest congratulations. 顺致我们美好的祝愿和热烈的祝贺。7. We are vey happy to learn that you have successfully passed the college entrance examination this
31、year.我们非常高兴地得知，你今年高考旗开得胜。8. We send you good wishes for all possible happiness.我们衷心的祝福你们幸福美满。9. On behalf of the government and people of (country) I wish to extent to you our warm congratulations and good wishes on我仅代表政府和人民对致以热烈祝贺和良好的祝愿。10. It is a well-deserved recognition of your hard work.这是你勤奋努
32、力的应有回报。六、推荐信 (Letter of Recommendation)推荐信既有私人关系间的推荐，也有作为学校教师，公司老板或单位出具的证明材料，因此信件语气上会有所不同。信件中需说明写信人与被推荐人之间的关系，推荐的目的以及被推荐人的人品评价，最后向收信人表示感谢。范例：1Dear Professor Gibert,Please allow me to introduce my friend, Zhao Wen, to you. He is applying for admission to your university now and I believe he will achi
33、eve a lot if he is accepted by your department. Mr. Zhao is good at English and he has passed an English Proficiency Test (EPT) given by the State Education Commission, which means he is entitled to the financial support of the government to study aboard. He is a reliable, diligent and smart young m
34、an. Thank you very much for your consideration. My friend and I look forward to hearing from you soon. Yours truly, Jiang Tao亲爱的吉尔伯特教授： 请允许我向您介绍我的朋友，赵文。现在他正在申请进入贵校学习，我相信如果他被你们系录取，那么他一定会获益匪浅。赵先生擅长英语，并已通过教育局的英语能力考试，这就意味着他有资格获得政府的资助，出国留学。他是一位可靠、勤奋、聪明的年轻人。谢谢您的费心。我和我朋友盼望早日收到您的回信。您的真诚的姜涛范例：2Wu Xian Tradin
35、g Co. Ltd 300 Shuidian RD. Shanghai 200083P.R. China18 Feb., 2006Gentlemen: This is to inform you that we have done business with King Tie Trading Company for more than five years. We are pleased to report that all business has been conducted well and satisfactorily. The company has been most helpfu
36、l in providing information and services about both domestic and overseas market. We have found that the company has a broad range of information on animal by-products. If you need further information, please write or phone. Yours sincerely, Wu Yin President WXC先生们：此函是告诉您我们与精泰贸易公司已经有五年多的贸易往来，我们很高兴地对您
37、说我们与该公司的所有交易都很令人满意。该公司在提供国内外市场的信息和服务上，对我们的帮助特别大。我们发现该公司掌握着畜产品方面及其丰富的信息。如果您想了解更多的情况，请写信或打电话过来。您的真诚的吴垠（董事长）无限贸易有限公司参考用语 (Reference Expressions)1. He has some capacity to do search work and shows much promise as a college teacher. 他有一定的研究能力，可望成为大学教师。2. Please allow me to recommend to you.请允许我向您推荐3. We
38、have been working together for quiet some time, and I found it pleasant to work with him. 我们共事了相当长的时间，我发现与他一起工作很开心。4. Although his stay with us was brief, we were pleased with his performance. 虽然他和我们共事时间不长，但我们对他的工作表现非常满意。5. His working abilities and administrative skills were excellent. 他的工作能力和管理能力都
39、非常出色。6. She acted responsibly and conscientiously at all time. 他始终做事认真负责.7. She is conscientious, efficient, well organized, bright, and tactful with all the people here.她工作认真，办事高效，组织能力强，聪明伶俐，而且与这所有的人都关系融洽。8. I make no hesitation in recommending him; you will find him a big help. 我毫不犹豫地向您推荐他，您会发现他是一
40、个很好的帮手。9. He always proves himself hard-working and modest. 他一向刻苦努力，为人谦虚。10. If you wish further information, please contact us. 如果您需要更多的信息，请与我们联系。七、 询价信Directions: This part is to test your ability to do practical writing. You are required to write a Letter of Inquiry(询价信) according to the followin
41、g information. You should not translate the Chinese into English word for word. You should write more than 80 words on the Composition sheet.内容: 我厂对贵公司生产的男女自行车及童车感兴趣,能否请贵公司寄一份产品目录表和价格表。我公司是成都最大的经销商，并在五个地区设有分公司。如果贵厂的自行车质量另人满意，价格合理，我们将大量订货。参考范文：Dear Sir or Madam,We have seen the advertisement of your
42、bicycles on television, and we are very interested in your machines for both men and women, and also for children. Will you please send us a copy of your catalogue and current price-list for bicycles?We are the leading bicycle dealer(经销商) in this city, where cycling is popular, and have branches in
43、five neighboring districts. If the quality of your machines is satisfactory and the prices are reasonable, we will place regular order for fairly large numbers.We look forward to your early reply.Sincerely yours,Wang HuaSales Manager提示这部分测试应用文的写作能力。根据下列的信息，写一封超过 80 个单词的询价信。询价信函常用套语开始语：1 We have seen
44、 your advertisement in a trade journal that我们在一商业刊物上看到贵公司的广告2 We have heard of your products.我们听说过贵公司的产品.3 We are interested in your products which we saw in recent elections show held in London.我们在伦敦最近举办的电子产品展览会参观时,对贵方产品很感兴趣.4 Your newly developed products displayed at the Sydney Trade Fair has int
45、erested us.本公司对贵方在悉尼商品交易会上展出的新近研制的产品感兴趣.请求报价:1. We should be pleased to receive your catalogue and price-list.我们将很高兴收到贵公司的商品目录和价格表.2. We take great interest in your products and wish to have quotations for the items specified below.我们对贵公司产品感兴趣,并希望得到以下产品的报价.3. Would you please send us catalogue, pric
46、e-list, together with the samples of your products?您能惠寄贵公司产品的目录、格表表和样品吗？4. We would ask you to let us have a quotation for我们想请贵公司寄一份的报价单.5. Please quote your latest prices for the items listed below.请将下列商品的最新价报到我方.6. Please kindly quote us your lowest prices for vacuum cleaners.请告知吸尘器的最低报价.7. We sho
47、uld be very grateful if you would let us have full details of倘若提供优质服务的所有详情,我们将不胜感激.8. Would you be kind enough to send us the following information as soon as possible?请尽快告知下列情况.购货意向:1. If your equipment is of good q1ualitiy, and we receive a favorable offer, we may be able to place large order with
48、 you.如果贵公司设备质量好、价格优惠，我方将向贵公司大量定货。2. If your prices are competitive, we can probably let you have regular orders.如果贵公司价格有竞争力，我方也许会经常向贵公司定购。八、 致谦信Directions: This part is to test your ability to do practical writing. You are required to write a Letter of Apology according to the following information. 内容: 总经理
