1、 服务人员英语礼貌用语 30 句1早晨好。中午好。晚上好。 Good morning/afternoon/evening. 2欢迎您光临我们饭店。 Welcome to our Hotel. 3旅游愉快吗？ Did you have a nice trip? 4我是接待员/服务员。 I am receptionist. (waiterwaitress) 5需要我帮忙吗? What can l do for yon? 6请稍等一会儿。 Just a moment, please. 7很高兴为您服务。 I am always at your service 8 希望您在这里住得愉快。 I hope
2、 you will enjoy your stay with us here. 9对不起，给您添麻烦。 I am very sorry to have caused you so much trouble. 10.如果您需要什么帮助，请及时告诉我。 Just let me know if there is anything. I can do for you . 11这边请。 This way，please 12. 请走这边。 Would you care to step this way，please? 13不客气。 You are welcome“Not at allIt“s my ple
3、asure 14.为宾客服务是我们的荣幸。 It“s our pleasure to serve our guests 15您先请。请跟我来。 After youFollow me ,please. 16对不起，我马上就过来。 Excuse me，I will be with you in a minute. 17能告诉我您的姓名吗? May l have your name? 18对不起，止您久等了； Sorry to have kept your waiting. 19您能填一下这张表吗? Would you please fill in this form? 20您如何付账，是现金还是信
4、用卡? How are you going to pay，in cash or by credit card? 21对不起，我能进来吗? Excuse me，may l come in? 22. 一直往前走。向左转、向右转。 Go straight aheadTurn left,turn right. 23您可以坐这部电梯到客房； You may go to your room by this elevator. 24我马上为您查一下。 Let me have a cheek for you. 25请坐。 Take a seatplease 26我来为您指路。 I“ll show you th
5、e way 27祝您旅途愉快。 Have a good trip 28祝您生意兴隆。 I wish you a good business 29.欢迎您下次再来。 You are welcome to stay with us next time 30希望再次为您服务。 I am looking forward to serving you once again星级酒店初级英语服务用语 1) Words and expressions for daily use(日常用语) after 在之后 assure 保证 about 关于 afraid 害怕 against 与相对的 anything
6、 任何事 beg 乞求 before 在之前 behind 在后面 begin 开始 bitter 苦的 bother 打扰 book 书，预定 ceiling 天花板 clock 钟 congratulations 祝贺 Christmas圣诞 color 颜色 complaint 投诉 call 呼叫，电话dark 黑的，暗的 discount 折扣 direction 方向 downstairs 下楼 day 天，日子 date日期 delicious 美味的 end 终点 enjoy 喜欢，享受 excuse 借口 for 为fully 满的 greeting 问候 good 好的 g
7、uest 客人 give 给 get 得到，达到 go 去half 半 how怎样 hotel 酒店 happy 高兴，快乐的 hope 希望 house 房子 hot 热的 here 这里 hour 小时 help 帮助 have 有 it 它 interrupt 打扰know 知道 think 想 like 喜欢 leave 离开 last 最后的，最近的 light 灯，淡的 long长的 left 左边 meet 认识 massage 按摩 message 信息 mind 介意，思想 madam 女士 may 也许 minute 分钟 matter 事件，麻烦 month 月 meal
8、 餐number 数字 name 名字 night 夜晚 nice 美好的 now 现在的 on 在之上 order 点单 pardon 原谅，重复 point 点 percent 百分比 past 过去的 pleasure 愉快，荣幸 quarter 一刻，季度 regulations 规章 report 报告 right 对的，右边的 room 房间 second 秒，第二 stay 停留 same 一样的 season 季节 sweet 甜的 sour 酸的 salty 咸的 signature 签名 sign 信号，签 side 边 see 看见 service 服务 step 脚步，
9、台阶 smoke烟，抽烟 sir 先生tell 告诉 table 桌子 this 这个 that 那个 turn 转弯 tour 旅行 today 今天 tomorrow明天 time 时间 too 也 taste 品尝，品位 terrible 糟糕的 take 拿，取upstairs 上楼 week 星期 weekend 周末 way 路 worry 担心 will 将 wait 等待 welcome 欢迎 weather 天气 yesterday 昨天 year 年2) Greetings 问候How do you do!Good morning/afternoon/evening!How
10、 are you (doing)?Nice to meet/see you!Welcome to Hongfu Hotel!3) Asking 11:30 a.m. to 1:30 p.m. for lunch ; 6:30 p.m.to8:30p.m. for dinner.餐厅供应时间是：早饭：7：00 到 9：00；午饭：11：30 到下午 1：30；晚饭：6：30 到8：30酒店餐饮服务常用英语(中)1) May I have your name, please? 请问您的姓名。2) Can you give me your name,please? 我可以问您的姓名吗？3) Here
11、s the menu. 这是菜单。4) Ill bring you the menu,sir. 先生，我给您拿菜单。5) Here are the menu and wine list. 这是菜单和酒单。6) Are you ready to order? 您现在点菜吗？7) Would you like to order now? 您现在点菜吗？8) May I take your order now? 您现在可以点菜了吗？9) What have you decided on? 您决定吃什么了吗？10) Would you like Chinese food or Western food
12、? 您要吃中餐还是西餐？11) What would you like? 您想吃点什么？12) What would you like to start with? 您先来点什么？13) What would you like to follow? 您下一道菜点什么呢？14) Would you like something to drink? 您想喝点什么吗？15) What would you like for a drink? 您想喝什么？16) Would you like to order aperitif? 想要点开胃酒吗？17) Would you like an aperiti
13、f before lunch? 饭前您想吃点开胃的东西吗？18) What kind of drink would you like ? 您要点什么饮料。19) What kind of juice do you want? 您要茶还是咖啡？20) Will you have tea or coffee? 你要喝茶还是咖啡？21) Do you like your coffee,black or white? 您喜欢清咖啡还是牛奶咖啡？22) Would you like green tea or black tea? 您喜欢绿茶还是红茶？23) Would you like to try M
14、aoTaithe best Chinese spirits? 您想尝尝中国最好的酒茅台酒吗？24) Would you prefer Shanghai cocktail? 您喜欢上海鸡尾酒吗？25) Why dont you try a glass of dry white wine? 干吗不尝一杯干白葡萄酒吗？26) What kind of Chinese food do you want? 您想吃哪种中国食物？27) What kind of vegetables would you like? 您想吃什么蔬菜。28) We have steak,roast chicken and ve
15、getables today. 我们今天供应牛排，烤鸡和蔬菜。29) Todays special is roast leg of lamb. 今天的特别菜是烤羊腿。30) Everything is a la carte. 这里只能点菜。31) Would you like to dine a la carte or table dhote? 您是吃点菜还是公司菜。32) We have a buffet. You can have all you want for $ 10. 我们有自助餐，您交十元钱可以随便吃。33) How would you like your eggs? 您喜欢几成
16、熟的鸡蛋？34) How would you like your streak, well done,medium or rare?您喜欢几成熟的牛排，是熟透的，还是适中的，还是半生的？35) How about trying some lobster? 您是不是尝一尝大虾？36) I suggest you have a taste of Sichuan dishes. 我建议您尝尝四川菜。37) Id recommend this dish to you. 我愿意向您推荐一个菜。38) Im sure youll enjoy it. 我肯定您会喜欢它。39) Its delicious a
17、nd worth a try. 它鲜美可口，值得一尝。40) Im sorry,there are no chops left. 对不起，没有排骨了。41) We havent any more lobster today. 今天的大虾已经卖完了。42) This is the soup you ordered. 这是您点的汤。43) We are short of help today. 我们今天人手少，44) Ill see about your order. 我会去看看您点的菜做得怎样了。45) Do you care for a dessert? 您是不是想吃点甜食。46) What
18、do you want for dessert? 你要吃什么甜食？47) Ill get you another one. 我再给您端一份来。酒店餐饮服务常用英语(下)1) What else do you want? 您还要别的什么吗？2) Is there anything else? 您还要别的什么吗？3) Could I serve you anything else? 还需要我给您点什么吗？4) If you need anything else,just feel free to tell me. 如果您还需要别的什么，尽管告诉我好了。5) Whats the problem,si
19、r? 先生，出了什么问题？6) Ill take to the chef and see what he can do. 我去和厨师商量一下，看看他能否给予补救。7) If you dont like this dish, how about getting you another one? 如果您不喜欢这道菜，是不是换个别的。8) Would you like it cooked a little more? 您愿意把它再煮一下吗？9) Once its ordered and served, it cant be exchanged. 凡是点的菜上桌以后是不能换的。10) Regretfu
20、lly not. 遗憾的是不行，11) Im really sorry,but you see my difficulty. 真对不起，但也希望您能体谅我的难处。12) Im sure everything will be satisfactory again next time you come. 相信下次您再来时，一切都会使您称心满意。13) I do apologize for giving you the wrong dish. 实在对不起，我把菜送错了。14) I seem to have misserved a dish. 我好象上错了一道菜。15) Ill change it i
21、mmediately for you. 我马上给您换。16) I can offer you some oyster soup. Compliments of the chef. 我可以向您免费提供一些牡蛎汤，算是厨师的一点敬意。17) Is everything all right? 一切都还好吗？18) How was the food? 饭菜还好吗？19) How do you like the fish cooked this way? 您觉得鱼这样烧怎么样？20) Is everything to your satisfaction? 吃得满意吗？21) Whats your opi
22、nion of our service? 您对我们的服务有什么意见吗？22) Would you like to sign for that? 您准备签字挂帐吗？23) Would you like to put it on your hotel bill?您准备将这个费用记到您饭店的总帐吗？24) Could you sign here,please? 请您在这儿签字。25) May I also have your room number,please? 我可以问一下您的房间号码吗？26) In our hotel we dont accept tips. 我们饭店是不收小费的。27) T
23、he minimum charge for a dinner party of 200 people is 6000 yuan FEC, excluding drinks. 200 人的宴会最低的 6000 人民币况换券，不包括饮料。28) May I have a look at your invitation card? 我可以看一个您的请柬吗？29) At a Chinese party the guests usually arrive 5-10 minutes early. 中餐宴会客人通常提前五至十分钟到达。30) Its not good to be late. 迟到是不好的。饭
24、店英语交流用语欢迎、问候用语 1、Good morning(afternoon, evening), sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好！（初次见面）Glad to meet you.很高兴见到您。3、How are you?您好吗？Fine, thanks. And you?很好，谢谢。您好吗？4、Welcome to our hotel (restaurant, shop).欢迎到我们宾馆（餐厅、商店）来。5、Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。6、I hop
25、e you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）7、Have a good time!祝您过得愉快！8、*hotel, front desk. Can I help you?*饭店，前厅。您找谁？9、Sorry, Ive dialed the wrong number.对不起，我
26、拨错号了。10、May I speak to your general manager?能和你们总经理说话吗？Speaking.我就是。11、Sorry, he is not in at the moment.对不起，他现在不在。Would you like to leave a message?您要留口信吗？12、Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？饭店英语交流用语祝贺用语13、Congratulations!祝贺您！14、Happy birthday!生日快乐！15、Happy new year!新年快乐！16、Merry
27、Christmas!圣诞快乐！17、Have a nice holiday!假日快郑?/P 18、Wish you every success!祝您成功！答谢和答应语:19、Thank you (very much).谢谢您（非常感谢）。20、Thank you for your advice (information, help)感谢您的忠告（信息、帮助）。21、Its very kind of you.谢谢，您真客气。22、You are welcome.不用谢。23、Not at all.不用谢。Dont mention it.不用谢。24、Its my pleasure.非常高兴为您服
28、务。(With pleasure.)(My pleasure.)25、I am at your service.乐意为您效劳。26、Thank you for staying in our hotel.感谢您在我们酒店下榻。27、Im sorry.很抱歉。28、Excuse me.对不起。29、Im sorry, Its my fault.很抱歉。那是我的过错。30、Sorry to have kept you waiting.对不起，让您久等了。31、Sorry to interrupt you.对不起，打扰您了。32、Im sorry about this.对此表示抱歉。33、I apol
29、ogize for this.我为此道歉。34、Thats all right.没关系。35、Lets forget it.算了吧。饭店英语交流用语征询和指路用语36、Can(May)I help you?我能帮您什么吗？Yes, please.好的。37、What can I do for you.我能为您干点什么？38、Is there anything I can do for you?有什么能为您效劳的穑?/P 39、Just a moment, please.请稍等一下。40、May I use your phone?我能借用您的电话吗？Certainly.当然可以。Yes, of
30、course.当然可以。41、Go upstairs/downstairs.上楼/下楼。42、Its on the second (third) floor.在二（三）楼。43、Excuse me.对不起。Where is the washroom (restroom, elevator)?请问盥洗室（休息室、电梯）在哪儿？This way, please.请这边走Turn left /right.往左转/右转。45、Its in the lobby near the main entrance.在大厅靠近大门。46、Its in the basement at the end of the
31、corridor.在地下室走廊尽头。饭店英语交流用语提醒和告别用语47、Mind/(Watch)your step.请走好。48、Please be careful.请当心。49、Please dont leave anything behind.请别遗忘您的东西。50、Dont worry.别担心。51、Take it easy.放心好了。52、Please dont smoke here.请不要在这边抽烟。53、Goodbye.再见。54、See you late.再见。55、Good night.晚安。56、See you tomorrow.明天见。57、Goodbye and than
32、k you for coming.再见，谢谢您的光临。58、Goodbye and hope to see you again.再见，希望再见到您。59、Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好运！饭店英语交流用语前厅和客房部用语1、Have you a reservation?您预定过了吗？2、May I know your name and room number?您能告诉我您的名字与房间号吗？3、Here is your room key.给您房间钥匙。4、Please pay a
33、t the cashiers desk over there.请去那边帐台付款。5、Are these your baggage?这些是您的行李吗？May I take them for you?我来帮您拿好吗？6、Housekeeping, may I come in?客房服务员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。8、I hope Im not disturbing you.我希望没有打扰您。9、One moment
34、, madam. Ill bring them to you right away.等一会儿，夫人。我马上送来。10、Ill send for an electrician( doctor.)我给您请电工（大夫）。餐饮部：11、Sit down, please. Here is the menu.请坐，给您菜单，先生。May I take your order, sir?您要点菜吗？12、What would you like to have, coffee or tea?您要喝咖啡还是茶？13、Would you like to have any wine with you dinner?您
35、用餐时要喝点酒吗？14、Service hours are:（餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast.早餐 7 点到 9 点。11:30a.m.to1: 30p.m.for lunch.午餐 11 点半到 1 点半。6:30p.m.to 8:30p.m.for dinner.晚餐 6 点半到 8 点半。15、Here is the bill. Please sign it.这是您的账单，请签字。饭店英语交流用语销售用语1、What kind of rooms(foods) would you like to have?您需要什么样的房间（吃什么样的菜
36、）？2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。3、Well give you a 10%(ten percent ) discount.我们给您九折优惠。4、Well offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。5、We accept your terms.我们接受您的条件。6、May I introduce myself?让我介绍我自己。7、May I present you a litter souvenir?请接受我们的一点小纪念品。8、Le
37、ts drink to our friendship!为我们的友谊干杯！9、Let me propose a toast to the health of our guests!建议为在座客人的健康干杯！10、Cheers!(Bottoms!)干杯！11、How do you like Chinese food?您喜欢中国菜吗？12、What do you think of our service?您对我们的服务有什么意见？13、Thank you for your comments(compliment, suggestions).谢谢您给我们提的意见（赞扬、建议）。14、Im afraid
38、 its against the hotels regulations.这是违反饭店规章制度的。15、In our hotel we dont accept tips.我们饭店是不收小费的。Its our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。Thank you all the same.然而，还是要谢谢您。16、Im afraid youll have to pay for the damage.您必须赔偿。17、Thank you for telling us about it.谢谢您告诉我们Ill look into the
39、mater right away.我马上去处理这件事情。18、I assure you it wont happen again.我保证此类事情不会再发生。19、Please dont worry, sir (madam)先生（夫人），请不必担心。I will send someone up to your room right away.我马上派人到你的房间去。20、I cant guarantee anything, but Ill try my best.我不能保证，但我会尽力而为。21、What can I show you.您要买什么？22、How do you like this
40、fashion (color, size, design )?您喜欢这种款式（颜色、尺寸、图案）吗？23、The extra large size of this color is out of stock.这种颜色的特大号已经卖完了。Please try us again tomorrow.请明天再来看看。24、They are altogether 175(one hundred and seventy-five) Yuan.共计 175 元。You may pay in cash or with credit card.您可以付现金也可以用信用卡。25、You have made a good choice, you have very good taste.您真会买东西，眼力真好。
