1、1饭店交流用语欢迎和问候语：1、Good morning(afternoon , evening) , sir(madam)早上（下午、晚上）好，先生（夫人） 。2、How do you do?您好！（初次见面）Glad to meet you .很高兴见到您。3、How are you?您好吗？Fine , Thanks . And you ?很好，谢谢。您好吗？4、Welcome to our hotel (restaurant , shop).欢迎到我们宾馆（餐厅、商店）来。5、Wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快
2、。6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。 （客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。 （客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。 （客人离店时）7、Have a good time!祝您过得愉快！2电话用语：8、*hotel , front desk . Can I help you?*饭店，前厅。您找谁？9、Sorry , Ive dialed th
3、e wrong number .对不起，我拨错号了。10、May I speak to your general manager?能和你们总经理说话吗？Speaking.我就是。11、Sorry , he is not in at the moment .对不起，他现在不在。Would you like to leave a message ?您要留口信吗？12、Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？祝贺语：13、Congratulations!祝贺您！14、Happy birthday!生日快乐！15、Happy new yea
4、r!新年快乐！316、Merry Christmas!圣诞快乐！17、Have a nice holiday!假日快乐！18、Wish you every success!祝您成功！答谢和答应语:19、Thank you (very much) .谢谢您（非常感谢） 。20、Thank you for your advice (information , help)感谢您的忠告（信息、帮助） 。21、Its very kind of you .谢谢，您真客气。22、You are welcome .不用谢。23、Not at all.不用谢。Dont mention it .不用谢。24、It
5、s my pleasure .非常高兴为您服务。(With pleasure.)(My pleasure.)25、I am at your service .4乐意为您效劳。26、Thank you for staying in our hotel.感谢您在我们酒店下榻。27、Im sorry .很抱歉。28、Excuse me .对不起。29、Im sorry ,Its my fault.很抱歉。那是我的过错。30、Sorry to have kept you waiting .对不起，让您久等了。31、Sorry to interrupt you .对不起，打扰您了。32、Im sorry
6、 about this.对此表示抱歉。33、I apologize for this.我为此道歉。34、Thats all right.没关系。35、Lets forget it.算了吧。征询语：536、Can(May)I help you?我能帮您什么吗？Yes, please.好的。37、What can I do for you .我能为您干点什么？38、Is there anything I can do for you ?有什么能为您效劳的吗？39、Just a moment , please.请稍等一下。40、May I use your phone?我能借用您的电话吗？Certa
7、inly.当然可以。Yes, of course .当然可以。指路用语:41、Go upstairs/downstairs.上楼/下楼。42、Its on the second (third) floor .在二（三）楼。43、Excuse me.对不起。Where is the washroom (restroom, elevator)?6请问盥洗室（休息室、电梯）在哪儿？This way ,please.请这边走Turn left /right.往左转/右转。45、Its in the lobby near the main entrance.在大厅靠近大门。46、Its in the b
8、asement at the end of the corridor.在地下室走廊尽头。提醒用语：47、Mind/(Watch)your step.请走好。48、Please be careful.请当心。49、Please dont leave anything behind.请别遗忘您的东西。50、Dont worry.别担心。51、Take it easy.放心好了。52、Please dont smoke here.请不要在这边抽烟。7告别语：53、Goodbye.再见。54、See you late.再见。55、Good night .晚安。56、See you tomorrow.明
9、天见。57、Goodbye and thank you for coming.再见，谢谢您的光临。58、Goodbye and hope to see you again.再见，希望再见到您。59、Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好运！前厅：1、Have you a reservation?您预定过了吗？2、May I know your name and room number?您能告诉我您的名字与房间号吗？83、Here is your room key.给您房间钥匙。4、Pl
10、ease pay at the cashiers desk over there.请去那边帐台付款。5、Are these your baggage?这些是您的行李吗？May I take them for you?我来帮您拿好吗？客房部6、Housekeeping .May I come in?客房服务员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。8、I hope Im not disturbing you.我希望没有打扰您
11、。9、One moment ,madam. Ill bring them to you right away .等一会儿，夫人。我马上送来。10、Ill send for an electrician( doctor , )我给您请电工（大夫） 。餐饮部：11、Sit down , please .Here is the menu.请坐，给您菜单，先生。May I take your order ,sir?9您要点菜吗？12、What would you like to have ,coffee or tea?您要喝咖啡还是茶？13、Would you like to have any win
12、e with you dinner?您用餐时要喝点酒吗？14、Service hours are:（餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast.早餐 7 点到 9 点。11:30a.m.to1: 30p.m.for lunch.午餐 11 点半到 1 点半。6:30p.m.to 8:30p.m.for dinner.晚餐 6 点半到 8 点半。15、Here is the bill. Please sign it.这是您的帐单，请签字。销售用语：1、What kind of rooms(foods) would you like to have?您需要什
13、么样的房间（吃什么样的菜）？2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。3、Well give you a 10%(ten percent ) discount.我们给您九折优惠。4、Well offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。105、We accept your terms.我们接受您的条件。公关用语：6、May I introduce myself?让我介绍我自己。7、May I present you a litter souveni
14、r?请接受我们的一点小纪念品。8、Lets drink to our friendship!为我们的友谊干杯！9、Let me propose a toast to the health of our guests!建议为在座客人的健康干杯！10、Cheers!干杯！(Bottoms!)征求意见用语：11、How do you like Chinese food?您喜欢中国菜吗？12、What do you think of our service ?您对我们的服务有什么意见？13、Thank you for your comments(compliment, suggestions).谢谢您
15、给我们提的意见（赞扬、建议） 。14、Im afraid its against the hotels regulations.这是违反饭店规章制度的。1115、In our hotel we dont accept tips.我们饭店是不收小费的。Its our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。Thank you all the same.然而，还是要谢谢您。16、Im afraid youll have to pay for thedamage.您必须赔偿。17、Thank you for telling us about
16、 it.谢谢您告诉我们Ill look into the mater right away.我马上去处理这件事情。18、Iassure you it wont happen again.我保证此类事情不会再发生。19、Please dont worry ,sir (madam)先生（夫人） ，请不必担心。I; send someone up to your room right away.我马上派人到你的房间去。20、I cant guarantee anything ,but Ill try my best.我不能保证，但我会尽力而为。21、What can I show you.您要买什么
17、？22、How do you like this fashion (color ,size ,design )?您喜欢这种款式（颜色、尺寸、图案）吗？1223、The extra large size of this color is out of stock.这种颜色的特大号已经卖完了。Please try us again tomorrow.请明天再来看看。24、They are altogether 175(one hundred and seventy-five) yuan.共计 175 元。You may pay in cash or with credit card.您可以付现金也
18、可以用信用卡。25、You have made a good choice, you have very good taste.您真会买东西。您眼力真好。1Ill take a look at the hotels booking situation我来查看一下本店房间的预订情况。2Im glad that well be able to accept your extension request很高兴我们有办法接受您延长住宿的要求。3 But Im afraid that it will be necessary for us to ask you to change rooms for t
19、he last two nights 不过，恐怕最后两天我们得请您搬到别的房间去。4 We have already let your room to another gentleman我们已经把您住的房间租给了另外一位先生。5 Thats no problem at all没问题。6And here is your key，MrBradleyYour room number is 1420给您房间的钥匙，布拉德利先生。您的房间号码是1420。7It is on the 14th floor and the daily rate is90 房间在14层，每天的房费是 90美元。8 Please
20、 make sure that you have it with you all the time请务必随时带着它。9 My business negotiation has progressed much more slowly than I had expected我的业务谈判进行得比我原先预料的慢了许多。10 I wonder if it is possible for me to extend my stay at this hotel for two days我想知道是否可以让我在这儿多呆两天。11Yes， we do have a reservation for you对了，我们这
21、儿是有您预订的房间。1312Would you please fill out this form while I prepare your key card for you？请您把这份表填好，我同时就给您开出入证，好吗？13What should I fill in under ROOM NUMBER？“房间号码”这一栏我该怎么填呢？14I ll put in the room number for you later on过会儿我来给您填上房间号码。15You forgot to put in the date of your departure您忘了填写离店日期了。 Dialogue A
22、 (酒店对话英语大全之一)A： Good morning，sirCan I help you？B：Good morning! I have a reservation for a single room with a bath hereA： May I have your name，sir ， please？B：Bradley，John BradleyA：Just a moment，sir， while I look through our listYes，we do have a reservation for you，Mr BradleyWould you please fill out
23、this form while I prepare your key card for you？B：YesCan I borrow your pen for a minute，please？A：Sure Here you areB：What should I fill in under ROOM NUMBER？A： You can just skip that Ill put in the room number for you later onB：（ After he has completed the form） Here you areI think Ive filled in ever
24、ything correctlyA： Let me seename， address， nationality，for war ding address， passport number， place of issue， signature and date of departureOh，here ，sirYour forgot to put in the date of your departure Here let me fill it in for youYou are leaving on？B：October 24A：Now everythings in orderAnd here i
25、s your key，MrBradley Your room number is 1420 It is on the14th floor and the daily rate is90 Here is your key card with all the information on your booking， the hotel services and the hotel rules and regulations on itPlease make sure that you have it with you all the timeYou need to show it when you
26、 sign for your meals and drinks in the restaurants and the barsYou also need to show it when you collect your key from the Information DeskB： OKI ll take good care of itA： And now if you are ready，MrBradley， Ill call the bell-boy and hell take you to your roomB： Yes， Im readyThank youA：I hope you en
27、joy your stay with usB：Ill tryDialogue B(酒店对话英语大全之二)A：Good morning！Can I help you？14B：Good morning！ Im MrDoug lass in room 1208 My business negotiation has progressed much more slowly than I had expectedThis makes it necessary for me to stay on here for another dayI wonder if it is possible for me t
28、o extend my stay at this hotel for two daysA： Ill take a look at the hotels booking situation Yes， sir，Im glad that well be able to accept your extension request But Im afraid that it will be necessary for us to ask you to change rooms for the last two nightsYou see，we have already let your room to
29、another gentle-manIs that acceptable to you？B： Yes， thats no problem at allA： Let me see room 1111 Will be vacant How about room1111？B：That is fineA：When would you like to move tomorrow？B： I dont knowA：The new occupant will be checking in a little after twelveB： That means I have to move out before
30、12 Let me see Ill be leaving for the negotiation at 930 tomorrow morning and I will not be returning to the hotel until sometime in the afternoon So Im going to have to do it before I go to the negotiationWell，I think I will move at 9oclockA： Good I will send a bellboy to your room and help youwith
31、your luggage at 9 oclock And please remember to bring your key card to the reception desk when you pass it tomorrow so that I can change the room number on itB：I willThank you very muchA：GoodbyeB：GoodbyeWords and Expressionsnationality n国籍forward v 发送，寄发for warding address 转投地址passport n护照place of issue 发照地点 signature n签名departure n离开regulation n规章，规定，条例negotiation n谈判；磋商 extension n延长日期
