1、袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅
2、羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃
3、羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄
4、羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅
5、肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃
6、肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃
7、肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄
8、腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂
9、膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂
10、芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃
11、节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁
12、袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁
13、羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂
14、羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀
15、罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁
16、肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿
17、肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿
18、膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀
19、腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈
20、膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈
21、芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿
22、袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇
23、袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇
24、羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈
25、羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇螇羃芀蒃螇肅蒆荿螆膈艿蚇螅袇蒄薃袄羀芇葿袃肂蒂莅袂芄芅螄袁羄膈蚀袁肆莄薆袀腿膆蒂衿袈莂莈羈羁膅蚇羇肃莀薂羆膅膃蒈羅羅莈蒄羅肇芁螃羄腿蒇虿羃节芀薅羂羁蒅蒁蕿肄芈莇蚈膆蒃蚆蚇袆芆薂蚆肈蒂薈蚅膀莄蒄蚄芃膇螂蚃羂莃蚈蚃肅膆薄蚂膇莁蒀螁袇膄莆螀罿荿蚅蝿膁膂蚁螈芄蒈薇 FRONT DESK2Dear team member,Firstly, a very warm welcome to the Crowne Plaza Shenzhen as
26、 part of Front Office Department. Our key to success depends very much on your positive attitude, creative flair and eye to details. We are committed to develop people through knowledge enlarging, skill training and workforce motivation. Your remarkable contribution in Front Office Department will b
27、e greatly appreciated.真诚欢迎您加入深圳威尼斯皇冠假日酒店，成为酒店前厅部的成员。你们积极的工作态度，创造性的思维及细致周到的服务，将是我们取得成功的关键因素。我们激励员工通过不断的学习和培训，来丰富专业知识，改善服务技巧，提高劳动生产力，最终取得整体前厅部的成功。I wish you a pleasant and fruitful working experience at Front Office Department.祝愿您在这个团队里工作愉快，并获得宝贵的工作经历。Yours truly,此致CROWNE PLAZA SHENZHENPrepared by Fro
28、nt Desk 3TABLE OF CONTENTSPart OnePart 1Welcome Letter From Director of Rooms Page 02Departmental Organization Chart Page 04Part 2 Job description Page05Part 3 Standard Operating Procedures Register F I T Page 09 Check Out Guest Page 12 Group Check In Page 15 Group Check Out Page 17 PCR Enrollment P
29、age 18 Make a Reservation Page 20 Group Information Check Page 23 Free Room Upgrade Page 25 House Use and Complimentary Room Page 26 Room Change Page 27 Extra Bed Page 29 Late Check Out Page 30 Extension Page 32 Cancellation Page 34 Incognito Call, Screen Call and Do Not Disturb Page 36 Sleep Out Pa
30、ge 38 Authorization Of Entry To Guest Room Page 39 Advance Deposit Page 41 Handling Of Foreign Currency and Company Check as Deposit. Page 45 Account Information For Credit Card Page 46 Account Information For Direct Billing Page 474 Account Information Travel Voucher Page 48 Cash Paid Out, Cash Adv
31、ance and Rebate Page 50 Cash Float Hand Over and Control Page 53 Drop Safe Page 54 Contingency Report Page 55 Computer System Down Procedure Page 56Part 4 Acknowledgement letter by employee Page 57FRONT OFFICE ORGANIZATION CHARTCROWNE PLAZA SHENZHENPrepared by Front Desk 5FOM前 厅 部 经 理1Ast.FOM前 厅 部 副
32、 经 理1Ast. Manger CP Manger Recption Manger大 堂 副 理 行 政 楼 层 经 理 接 待 经 理Mr. Oliver ZhaoMr. Le Kwan TaeMs. Anie Cair. Stevn Wang 1 1Ms. Bety Zhaor. Johnso hu4 FD Senior Supervisor Senior SupervisorSenior Supervisor高 级 接 待 主 管 礼 宾 部 高 级 主 管 车 队 高 级 主 管1 1 1GRO Supervisor BC Supervisor GSC upervisorConcie
33、rg Supervisor客 户 关 系 主 管 商 务 中 心 主 管 客 户 服 务 中 心 主 管 礼 宾 部 主 管1 1 1 1Senior GROFD Ast. SupervisorBC Ast. SupervisorGSC Ast. SupervisorAst. Supervisor高 级 客 户 关 系 主 任 接 待 副 主 管 商 务 中 心 副 主 管 客 户 服 务 中 心 副 主 管 礼 宾 部 副 主 管2 2 1 3 2GRO FD Agent BC lerk GSC lerkBelman ensures workings of functions are put
34、 on notice board accordingly Maintains comprehensive knowledge of standard reservation procedures including how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems Maintains exemplary deportment standards of behavior and appearance and attitude a
35、s expected in a IHG Brand Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times Endeavors to maintain the high standards of the hotel with particular regard to the importance of Priority Club Rewards Program member and other VIPs
36、 and with reference to hotel and to be a health or safety hazardOccupational Health and Safety Responsibilities Demonstrate Awareness of OHOnly when you are familiar with all the information of this program, then you can be able to introduce all conditions and benefits to our guests, and to attract
37、their interests to become our repeat guest.熟悉会员计划。只有当熟悉了此计划的所有信息，你方能向客人介绍所有的入会条件及会员优惠，让客人CROWNE PLAZA SHENZHENPrepared by Front Desk 21有兴趣加入并成为我们的回头客。2. Identify your enrolling target;You should know which type of guests are possible to be enrolled as our members, normally, frequent travelers reques
38、ting mileage, individual guests who is not tourist travelers, corporate guests, guest who traveling to or from a country where we have sister hotels, etc;熟知你选择的对象。你应当知晓哪种类型的客人有可能被邀请加入我们的会员。通常是经常旅行并希望获取飞行里程的客人，非旅行社客人，公司客及有我们姐妹酒店的国家来或去的客人。3. Deliver what youve promised to the newly enrolled members, w
39、hich is very important to both our guests and our hotel. It is the time for you to help hotel to build up credit and image, and keep guest loyalty to hotel. 向新加入的会员送达我们的承诺，对酒店和新会员都尤为重要。这是帮助酒店建立信誉和提升形象的良机并保持客人对酒店的忠诚。How to enroll a member?如何邀请客人加入会员？1. Ask guest if he/she is our Priority Club member;
40、询问客人是否优选俱乐部的会员。2. Show guest the brochure and introduce the benefits, do not list all the benefits, emphasize the most attractive benefit to guest to draw his/her attention;让客人浏览会员手册并介绍会员所享有的优惠，只需强调最吸引客人的方面，引起其注意。3. Ask guest if he/she wishes to enroll; 询问客人是否愿意加入。4. Ask for guest name card to help
41、guest to fill the form to reduce the burden, do not let guest feel trouble to fill the form;向客人索取名片以便帮助客人填写会员申请表以减少客人的负担。5. If guest is hesitated, do not try to push guest to enroll, give guest one brochure and suggest him/her to read it first;如果客人犹豫，不要强加。附送会员手册，建议客人先了解此计划。226. Make sure follow up a
42、ll the benefits which guest entitles to enjoy, like welcome fruit plate and newspaper, etc;确认跟进所有会员优惠，例如果盘，报纸等。7. Key in guest membership number into guest current folio and also guest history mast. (If he/she has.)在电脑系统中输入客人的会员号。客史中也需输入。8. Double check the enrollment form, make sure guest name, add
43、ress and airline membership number are clear and correct before you pass the form to RSVN.再次确认申请表上客人姓名，地址和航空公司会员号清晰，正确，然后交由预定部。Remember: 80% of our guests think the benefits and recognition they received are more important than the points and mileage;记住：80的客人认为他们得到的优惠和被认知比起积分和里程更为重要。Make sure: you d
44、eliver what you have promised to our guests.确保：你送达对客人的承诺。SUBJECT : MAKE A RESERVATIONActuality of reservation is very important, it can help to control room inventory, and also affect guests checking in experience. When Front Desk Agent makes a reservation for guest, the following procedure should b
45、e done.预订的正确性十分重要，它有助于控制酒店房间，也影响到客人入住经历。如前台员工为客人作预订，应例行如下：1. Telephone was answered within 3 rings.三声内接听电话。CROWNE PLAZA SHENZHENPrepared by Front Desk 232. Greet guest.“Good evening, Front Desk, this is XXX, how can I help you?”问候客人：“晚上好，这是前台，我是 XXX，请问有什么能帮到您？”3. Confirm checking in and checkout dat
46、e. Check room inventory.确认入住及退房日期。查看房情。Guest: “I want to make a reservation.”客人：“我想作个预订。 ”Staff: “How may I address you, sir?”员工：“我怎样称呼您呢，先生？”Guest: “This is Steven Brown.”客人：“我是 STEVEN BROWN。 ”Staff: “Mr. Brown, are you our Priority Club member?”员工： “BROWN 先生，请问您是我们酒店优选俱乐部会员吗？”Staff: “Did you stay
47、in our hotel before? And may I have you checking in and checkout date.”员工：“以前有住过我们的酒店吗？ 请问何时入住和退房呢？”(Ask whether guest is return guest, in order to find out which price has been offered before and also guests preference.)（看客人是否有客史，根据客史资料找出以前提供的房价，以及客人的喜好。 ）Guest: “Check in on XXX and check out on XX
48、X.”客人： “我将在 XX 入住， 在 XX 退房。 ”(Front Desk Agent must listen carefully about checking in and checkout date. Then check room inventory properly.)（前台员工需仔细聆听入住时间，退房时间。查看房性。 ）If no room available,如果没有房间Staff: “Sorry, Mr. Brown hotel is fully booked on XXX. Would you like me to put your reservation in wait
49、ing list or would you like me to recommend another hotel for you?”员工：“对不起， BROWN 先生，在 XX 天房间已预订满了。您愿意我们把您的预订放在等候名单吗？ 或者推荐其他酒店给您？“(Remember: PCR platinum members booking is 72 hours guarantee booking.)（记住： 白金卡会员如提前 72 小时预订，酒店必须提供房间）If guest would like you to put his reservation in waiting list, the reservation details should be taken down.24如客人愿意被列入等候名单， 我们要记下详细的资料。4. Recommend room and quote price.推荐房间并报价。If rooms are available,如果有空房，Staff: “Mr. Brown, will you travel alone?”员工：“BROWN 先生，您一个人入住吗？“(Ask this ques
