1、 Pantum P4000 series service manual Color single-function laser printer Please read this manual before maintaining Version:V1.1 Maintenance Manual -2-Pantum Color Single-function Laser Printer Service Manual Suitable Model：P4000DN -3-Edition change list Version Time change content V1.0 2017.10.25 Cr
2、eate service manual V1.1 2021.3.11 Updated cover typesetting -4-Product information Product name:Pantum P4000DN Machine type:4514 Model(s):335,530,539 Edition notice August 30,2017 The following paragraph does not apply to any country where such provisions are inconsistent with local law:Some states
3、 do not allow disclaimer of express or implied warranties in certain transactions;therefore,this statement may not apply to you.This publication could include technical inaccuracies or typographical errors.Changes are periodically made to the information herein;these changes will be incorporated in
4、later editions.Improvements or changes in the products or the programs described may be made at any time.References in this publication to products,programs,or services do not imply that the manufacturer intends to make these available in all countries in which it operates.Any reference to a product
5、,program,or service is not intended to state or imply that only that product,program,or service may be used.Any functionally equivalent product,program,or service that does not infringe any existing intellectual property right may be used instead.Evaluation and verification of operation in conjuncti
6、on with other products,programs,or services,except those expressly designated by the manufacturer,are the users responsibility.Trademarks PCL is a registered trademark of the Hewlett-Packard Company.PCL is Hewlett-Packard Companys designation of a set of printer commands(language)and functions inclu
7、ded in its printer products.This printer is intended to be compatible with the PCL language.This means the printer recognizes PCL commands used in various application programs,and that the printer emulates the functions corresponding to the commands.PostScript is a registered trademark of Adobe Syst
8、ems Incorporated in the United States and/or other countries.All other trademarks are the property of their respective owners.All rights reserved.-5-Contents Product information.4 Edition notice.4 1Notices and safety information.17 Laser notices.17 Safety information.20 2Service conventions and chan
9、ge history.25 Service manual conventions.25 Change history.错误!未定义书签。3General information.27 Media guidelines.27 Paper guidelines.27 Using specialty media.31 Supported paper sizes,types,and weights.33 Data security notice.36 Tools required for service.37 4Diagnostics and troubleshooting.38 Troublesho
10、oting overview.38 Performing the initial troubleshooting check.38 Power-on Reset(POR)sequence.38 Fixing print quality issues.39 Initial print quality check.39 Gray background or toner fog check.40 Blank pages check.43 Solid black pages check.47 Print is too dark check.49 Print is too light check.52
11、Paper curl check.56 -6-Folded or wrinkled paper check.57 Repeating defects check.58 Skewed print check.60 Streaked vertical lines appear on prints check.63 Horizontal light bands check.64 Vertical light bands check.65 Vertical dark bands check.67 Vertical dark streaks with print missing check.68 Whi
12、te streaks and voided areas check.71 Fine lines are not printed correctly(specifically Chinese characters)check.74 Clipped pages or images check.75 Compressed images appear on prints check.77 Incorrect margins on print check.78 Toner rubs off check.79 Toner specks appear on prints check.80 Paper jam
13、s.82 Avoiding jams.82 Understanding jam messages and locations.84 x-page jam,open front door.20y.xx.85 x-page jam,clear standard bin.20y.xx.88 x-page jam,open rear door.20y.xx.88 x-page jam,open tray 1.241.xx.89 x-page jam,remove tray 1 to clear duplex.23y.xx.90 x-page jam,open tray 2.242.xx.92 x-pa
14、ge jam,clear manual feeder.25y.xx.93 200 paper jams.94 201 paper jams.105 202 paper jams.107 23y paper jams.111 241 paper jams.114 -7-242 paper jams.119 25y paper jams.125 Understanding the printer messages.127 Cartridge,imaging unit mismatch 41.xy.127 Cartridge low 88.xy.127 Cartridge nearly low 88
15、.xy.127 Cartridge very low,x estimated pages remain 88.xy.127 Change paper source to custom string load orientation.127 Change paper source to custom type name load orientation.128 Change paper source to paper size load orientation.128 Change paper source to paper type paper size load orientation.12
16、8 Close front door.128 Complex page,some data may not have printed 39.129 Configuration change,some held jobs were not restored 57.129 Credentials invalid.Print job canceled.129 Defective flash detected 51.129 Imaging unit low 84.xy.129 Imaging unit nearly low 84.xy.129 Imaging unit very low,x estim
17、ated pages remain 84.xy.129 Incorrect paper size,open paper source 34.130 Insert tray x.130 Insufficient memory to support Resource Save feature 35.130 Insufficient memory to collate job 37.130 Insufficient memory,some Held Jobs were deleted 37.130 Insufficient memory for Flash Memory Defragment ope
18、ration 37.131 Insufficient memory,some held jobs will not be restored 37.131 Load paper source with custom string orientation.131 Load paper source with custom type name orientation.131 Load paper source with paper size orientation.132 Load paper source with paper type paper size orientation.132 -8-
19、Load Manual Feeder with custom type name orientation.132 Load Manual Feeder with custom string orientation.132 Load Manual Feeder with paper size orientation.133 Load Manual Feeder with paper type paper size orientation.133 Memory full 38.133 Network x software error 54.133 Non-Pantum supply type,se
20、e Users Guide 33.xy.134 Not enough free space in flash memory for resources 52.134 Print quota exceeded.Print job canceled.134 Print quota exceeded.Print job incomplete.134 Printer had to restart.Last job may be incomplete.135 Reinstall missing or unresponsive cartridge 31.xy.135 Reinstall missing o
21、r unresponsive imaging unit 31.xy.135 Remove paper from standard output bin.135 Replace cartridge,0 estimated pages remain 88.xy.135 Replace cartridge,printer region mismatch 42.xy.136 Replace imaging unit,0 estimated pages remain 84.xy.136 Replace unsupported cartridge 32.xy.136 Replace unsupported
22、 imaging unit 32.xy.137 Serial option x error 54.137 Standard network software error 54.137 SMTP server not set up.Contact system administrator.137 Standard parallel port disabled 56.137 Standard USB port disabled 56.138 Too many flash options installed 58.138 Too many trays attached 58.138 Unformat
23、ted flash detected 53.138 Unsupported option in slot x 55.138 Weblink server not set up.Contact system administrator.139 User attendance messages(099.99).139 -9-User attendance messages(0-99.99).139 Unresponsive toner cartridge service check.144 Unsupported toner cartridge service check.145 Printer/
24、cartridge mismatch service check.146 Unsupported imaging unit service check.146 Imaging unit smart chip contact service check.147 Toner smart chip compatibility service check.148 Imaging chip compatibility service check.148 Media size mismatch service check.149 Supplies mismatch service check.150 In
25、sufficient memory service check.151 Flash full service check.152 Imaging unit low service check.152 Toner cartridge low service check.153 Printer hardware errors.154 111 errors.154 121 errors.163 126 errors.167 132 errors.169 133 errors.171 140 errors.173 155 errors.175 171 errors.177 Procedure befo
26、re starting the 9yy service checks.178 900 errors.180 912 errors.187 94y errors.188 950958 errors.189 959 errors.194 96y errors.196 -10-97y errors.198 98y errors.200 99y errors.203 Input option hardware errors.204 3yy error messages.204 Option tray pick/lift motor service check.208 Option tray separ
27、ator/pass through motor service check.209 Option tray ACM motor service check.210 Option tray controller card service check.210 Other symptoms.211 Base printer symptoms.211 Dead machine service check.212 Controller board service check.212 Control panel button service check.214 Control panel service
28、check.215 Toner starvation service check.216 USB print service check.217 Network service check.218 5Service menus.223 Understanding the printer control panel.223 Using the printer control panel.223 Understanding the colors of the indicator and Sleep button lights.224 Menus list.225 Diagnostics menu.
29、226 Entering the Diagnostics menu.226 Status/Supplies.226 Registration.226 PRINT TESTS.227 Print Quality Pages.227 Hardware Tests.228 -11-Duplex Tests.229 Input Tray Tests.231 Output Bin Tests.232 Base Sensor Test.233 Device Tests.234 Printer Setup.234 EP Setup.236 Reports.238 Event Log.238 Exit Dia
30、gs.239 Configuration menu.239 Entering the Configuration menu.239 Status/Supplies.240 Print Quality Pages.240 Reports.240 Tray Linking.240 Panel Menus.240 PPDS Emulation.241 Download Emuls.241 Safe Mode.241 Factory Defaults.241 Energy Conserve.241 Paper Prompts.242 Envelope Prompts.242 Action for Pr
31、ompts.243 Font Density.243 Font Sharpening.243 Reduced Curl.244 A5 Loading.244 UI Automation.244 -12-Clear Supply Usage History.244 Clear Custom Status.245 USB Speed.245 Automatically Display Error Screens.245 USB PnP.245 Entering Invalid engine mode.246 Entering Recovery mode.246 Accessing the Netw
32、ork SE menu.246 Service engineer menu.246 Accessing the service engineer(SE)menu.246 Service engineer(SE)menu.246 6Parts removal.248 Removal precautions.248 Data security notice.248 Handling ESD-sensitive parts.249 Controller board/control panel replacement.249 Restoring the printer configuration af
33、ter replacing the controller board.250 Restoring solutions,licenses,and configuration settings.252 Updating the printer firmware.254 Backing up eSF solutions and settings.255 Ribbon cable connectors.256 Printhead assembly adjustments.267 Removal procedures.270 Left side removals.270 Left cover remov
34、al.270 Main drive gearbox removal.270 MPF solenoid removal.272 MPF gearbox removal.275 Reverse solenoid removal.279 ACM clutch removal.280 -13-Cartridge gearbox removal.282 Duplex gear assembly removal.283 Right side removals.285 Right cover removal.285 Cooling fan duct removal.285 Cooling fan remov
35、al.285 Controller board removal.286 Toner cartridge smart chip contact removal.288 Front removals.290 Left front mount removal.290 Right front mount removal.291 Transfer roll removal.293 Cartridge plunger removal.295 Bezel removal.297 Nameplate removal.298 Control panel assembly removal.299 UICC rem
36、oval.301 MPF assembly removal.302 MPF pick roller cover removal.305 MPF pick roller removal.305 Bail removal.306 Jam access cover removal.306 Front door removal.307 Front access cover removal.310 Front door sensor removal.310 Front input guide removal.311 Separator pad removal.313 Bottom removals.31
37、5 Power supply removal.315 Power supply shield removal.316 -14-Duplex removal.317 Duplex sensor and input sensor removal.318 Toner density sensor removal.320 Trailing edge sensor removal.323 ACM assembly removal.328 Rear side removals.332 Dust cover removal.332 Rear door and cover removal.333 Narrow
38、 media/bin full sensor removal.334 Redrive assembly removal.336 Redrive shaft removal.337 Fuser removal.339 Top side removals.340 Top cover removal.340 Laser scanning unit(LSU)removal.341 250/550-sheet option tray removals.343 Pick roller removal.343 Separator roll assembly removal.344 ACM assembly
39、removal.346 7Component locations.349 Exterior locations.349 Front view.349 Rear view.350 8Maintenance.351 Inspection guide.351 Lubrication specification.352 Cleaning the printer.352 Cleaning the printhead lenses.352 9Parts catalog.354 Legend.354 -15-Covers.355 Electronics 1.357 Electronics 2.360 Fra
40、me.362 Option trays.365 Power cords.367 Miscellaneous.368 10Printer specifications.369 Product power consumption.369 Electrical specifications.369 Operating clearances.370 Acoustics.370 Operating environment.371 Enabling the security reset jumper.371 11Options and features.373 Available internal opt
41、ions.373 Media handling options.373 12Theory of operation.374 POR sequence.374 Printer control.374 Paper path information.374 Input tray.374 Multipurpose feeder(MPF).374 Simplex printing.375 Duplex printing.376 Media handling components.377 Main drive gearbox.377 Autocompensator mechanism(ACM).377 K
42、ey components.378 Sensors.378 -16-Other key components.379 Electrophotographic process(EP process).380 13Acronyms.384 -17-1Notices and safety information Laser notices Laser notice The printer is certified in the U.S.to conform to the requirements of DHHS 21 CFR,Chapter I,Subchapter J for Class I(1)
43、laser products,and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.Class I laser products are not considered to be hazardous.The printer contains internally a Class IIIb(3b)laser that is nominally a 7 milliwatt gallium arsenide laser operating in the w
44、avelength of 655-675 nanometers.The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation,user maintenance,or prescribed service condition.Laser-Hinweis Der Drucker wurde in den USA zertifiziert und entspricht den DH
45、HS-Vorschriften 21 CFR,Kapitel I,Unterkapitel J f r Laserprodukte der Klasse I(1);andernorts ist er als Laserprodukt der Klasse I zertifiziert,das den IEC 60825-1-Anforderungen entspricht.Laserprodukte der Klasse I werden nicht als gef hrlich eingestuft.Der Drucker enth lt im Inneren einen Laser der
46、 Klasse IIIb(3b),und zwar einen 7-Milliwatt-Gallium-Arsenid-Laser,der im Wellenl ngenbereich von 655 bis 675 Nanometern arbeitet.Das Lasersystem und der Drucker sind so konstruiert,dass unter normalen Betriebsbedingungen,bei der Wartung durch den Benutzer oder bei den vorgeschriebenen Wartungsbeding
47、ungen Menschen keiner Laserstrahlung ausgesetzt sind,die die Werte f r Klasse I berschreitet.Avis relatif lutilisation du laser Limprimante est certifi e conforme aux exigences de la r glementation des Etats-Unis relative aux produits laser(DHHS 21 CFR,Chapter I,Subchapter J for Class I(1).Pour les
48、autres pays,elle est certifi e conforme aux exigences des normes IEC 60825-1 relatives aux produits laser de classe I.Les produits laser de Classe I ne sont pas consid r s comme dangereux.Limprimante contient un laser de classe IIIb(3b),laser ars niure de gallium 7 milliwatts op rant sur une longueu
49、r donde de lordre de 655 675 nanom tres.Le syst me laser ainsi que limprimante ont t con us de mani re ce que personne ne soit expos des rayonnements laser d passant le niveau de classe I dans le cadre dun fonctionnement normal,de lentretien par lutilisateur ou de la maintenance.Avvertenze sui prodo
50、tti laser La stampante certificata negli Stati Uniti come stampante conforme ai requisiti DHHS 21 CFR,Capitolo I,Sottocapitolo J per i prodotti laser di Classe I(1),mentre in altri paesi certificata come prodotto laser di Classe I conforme ai requisiti IEC 60825-1.I prodotti laser di Classe I non so
