1、-1-Pantum P5000 series service manual Color single-function laser printer Please read this manual before maintaining Version:V1.1 Maintenance Manual-2-Pantum Color Single-function Laser Printer Service Manual Suitable Model：P5000DN/P5006DN/P5007DN-3-Edition change list Version Time change content V1
2、.0 2017.10.25 Create service manual V1.1 2021.3.12 Updated cover typesetting-4-Product information Product name:Pantum P5000DN Machine type:4514 Model(s):630,635,636,638,639,646,649 Edition notice September 2017 This publication could include technical inaccuracies or typographical errors.Changes ar
3、e periodically made to the information herein;these changes will be incorporated in later editions.Improvements or changes in the products or the programs described may be made at any time.References in this publication to products,programs,or services do not imply that the manufacturer intends to m
4、ake these available in all countries in which it operates.Any reference to a product,program,or service is not intended to state or imply that only that product,program,or service may be used.Any functionally equivalent product,program,or service that does not infringe any existing intellectual prop
5、erty right may be used instead.Evaluation and verification of operation in conjunction with other products,programs,or services,except those expressly designated by the manufacturer,are the users responsibility.Trademarks Pantum and the Pantum logo are trademarks of Pantum International,Inc.,registe
6、red in the United States and/or other countries.PCL is a registered trademark of the Hewlett-Packard Company.PCL is Hewlett-Packard Companys designation of a set of printer commands(language)and functions included in its printer products.This printer is intended to be compatible with the PCL languag
7、e.This means the printer recognizes PCL commands used in various application programs,and that the printer emulates the functions corresponding to the commands.PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.All other trademarks are the
8、property of their respective owners.All rights reserved.-5-Contents Product information.2 Edition notice.4 1Notices and safety information.17 Laser notices.17 Safety information.20 2Service conventions and change history.25 Service manual conventions.25 Change history.错误!未定义书签。3General information.2
9、7 Media guidelines.27 Paper guidelines.27 Using recycled paper and other office papers.30 Using specialty media.30 Supported paper sizes,types,and weights.32 Data security notice.35 Tools required for service.36 4Diagnostics and troubleshooting.37 Troubleshooting overview.37 Performing the initial t
10、roubleshooting check.37 Power-on Reset(POR)sequence.37 Fixing print quality issues.38 Initial print quality check.38 Gray background or toner fog check.39 Blank pages check.42 Solid black pages check.46 Print is too dark check.49 Print is too light check.52-6-Paper curl check.55 Folded or wrinkled p
11、aper check.57 Repeating defects check.58 Skewed print check.59 Streaked vertical lines appear on prints check.63 Horizontal light bands check.64 Vertical light bands check.65 Vertical dark bands check.67 Vertical dark streaks with print missing check.68 White streaks and voided areas check.71 Fine l
12、ines are not printed correctly(specifically Chinese characters)check.74 Clipped pages or images check.75 Compressed images appear on prints check.77 Incorrect margins on print check.78 Toner rubs off check.79 Toner specks appear on prints check.80 Paper jams.82 Avoiding jams.82 Understanding jam mes
13、sages and locations.84 x-page jam,open front door.20y.xx.85 x-page jam,clear standard bin.20y.xx.88 x-page jam,open rear door.20y.xx.88 x-page jam,remove tray 1 to clear duplex.23y.xx.89 x-page jam,open tray 1.241.xx.91 x-page jam,open tray x.24y.xx.92 x-page jam,clear manual feeder.25y.xx.93 200 pa
14、per jams.94 201 paper jams.106 202 paper jams.107 23y paper jams.111-7-241 paper jams.114 242244 paper jams.120 25y paper jams.135 Understanding the printer messages.137 Cartridge,imaging unit mismatch 41.xy.137 Cartridge low 88.xy.137 Cartridge nearly low 88.xy.137 Cartridge very low,x estimated pa
15、ges remain 88.xy.137 Change paper source to custom type name load orientation.137 Change paper source to custom string load paper orientation.138 Change paper source to paper size load orientation.138 Change paper source to paper type paper size load orientation.138 Close front door.138 Complex page
16、,some data may not have printed 39.138 Configuration change,some held jobs were not restored 57.139 Defective flash detected 51.139 Error reading USB drive.Remove USB.139 Error reading USB hub.Remove hub.139 Imaging unit low 84.xy.139 Imaging unit nearly low 84.xy.139 Imaging unit very low,x estimat
17、ed pages remain 84.xy.140 Incorrect paper size,open paper source 34.140 Insert Tray x.140 Insufficient memory to support Resource Save feature 35.140 Insufficient memory to collate job 37.140 Insufficient memory for Flash Memory Defragment operation 37.141 Insufficient memory,some Held Jobs were del
18、eted 37.141 Insufficient memory,some held jobs will not be restored 37.141 Load paper source with custom string paper orientation.141 Load paper source with custom type name paper orientation.141-8-Load paper source with paper size paper orientation.142 Load paper source with paper type paper size p
19、aper orientation.142 Load manual feeder with custom type name paper orientation.142 Load manual feeder with custom string paper orientation.143 Load manual feeder with paper size paper orientation.143 Load manual feeder with paper type paper size paper orientation.143 Maintenance kit low 80.xy.144 M
20、aintenance kit nearly low 80.xy.144 Maintenance kit very low,x estimated pages remain 80.xy.144 Memory full 38.144 Network x software error 54.144 Non-Pantum supply type,see Users Guide 33.xy.144 Not enough free space in flash memory for resources 52.145 Printer had to restart.Last job may be incomp
21、lete.145 Reinstall missing or unresponsive cartridge 31.xy.145 Reinstall missing or unresponsive imaging unit 31.xy.146 Remove paper from standard output bin.146 Replace cartridge,0 estimated pages remain 88.xy.146 Replace cartridge,printer region mismatch 42.xy.146 Replace imaging unit,0 estimated
22、pages remain 84.xy.147 Replace maintenance kit,0 estimated pages remain 80.xy.147 Replace unsupported cartridge 32.xy.147 Replace unsupported imaging unit 32.xy.147 Serial option x error 54.148 SMTP server not set up.Contact system administrator.148 Standard network software error 54.148 Standard pa
23、rallel port disabled 56.148 Standard USB port disabled 56.148 Too many flash options installed 58.149 Too many trays attached 58.149-9-Unformatted flash detected 53.149 Unsupported option in slot x 55.149 Weblink server not set up.Contact system administrator.150 User attendance messages(099.99).150
24、 User attendance messages(0-99.99).150 Unresponsive toner cartridge service check.156 Unsupported toner cartridge service check.157 Printer/cartridge mismatch service check.157 Unsupported imaging unit service check.158 Imaging unit smart chip contact service check.159 Toner smart chip compatibility
25、 service check.159 Imaging chip compatibility service check.160 Media size mismatch service check.161 Supplies mismatch service check.163 Insufficient memory service check.163 Flash full service check.164 Maintenance kit service check.165 Imaging unit low service check.165 Toner cartridge low servic
26、e check.166 Printer hardware errors.166 111 errors.166 121 errors.175 126 errors.179 132 errors.181 133 errors.183 140 errors.185 146 errors.187 155 errors.188 171 errors.190 ACM service check.191-10-Procedure before starting the 9yy service checks.192 900 errors.194 912 errors.201 94y errors.202 95
27、0958 errors.203 959 errors.208 96y errors.210 97y errors.212 98y errors.214 99y errors.217 Input option hardware errors.218 3yy error messages.218 Option tray pick/lift motor service check.222 Option tray separator/pass through motor service check.223 Option tray ACM motor service check.224 Option t
28、ray controller card service check.224 Other symptoms.225 Base printer symptoms.225 Dead machine service check.226 Controller board service check.226 Control panel button service check.228 Control panel service check.229 Toner starvation service check.230 USB print service check.231 Network service c
29、heck.232 5Service menus.237 Understanding the printer control panel.237 Using the printer control panel.237 Understanding the colors of the indicator and Sleep button lights.238 Menus list.239-11-Diagnostics menu.240 Entering the Diagnostics menu.240 Registration.240 PRINT TESTS.241 Print Quality Pa
30、ges.242 Hardware Tests.242 Duplex Tests.244 Input tray tests.246 Output Bin Tests.247 BASE SENSOR TEST.247 Device Tests.248 Printer Setup.249 EP Setup.250 Reports.253 Event Log.253 Exit Diags.254 Configuration menu.254 Entering the Configuration menu.254 Maintenance Counter Value.254 Reset Maintenan
31、ce Counter.255 Print Quality Pages.255 Reports.255 Panel Menus.256 PPDS Emulation.256 Download Emuls.256 Safe Mode.256 Factory Defaults.256 Energy Conserve.257 Paper Prompts.257 Envelope Prompts.257-12-Action for Prompts.258 Jobs on Disk.258 Disk Encryption.259 Wipe All Settings.259 Font Density.259
32、 Font Sharpening.259 Reduced Curl.260 A5 Loading.260 UI Automation.260 Clear Supply Usage History.260 Clear Custom Status.261 USB Speed.261 Automatically Display Error Screens.261 USB PnP.261 Restore Factory Defaults.262 Entering Invalid engine mode.262 Entering Recovery mode.263 Accessing the Netwo
33、rk SE menu.263 Service engineer menu.263 Accessing the service engineer(SE)menu.263 Service engineer(SE)menu.263 6Parts removal.265 Removal precautions.265 Data security notice.265 Handling ESD-sensitive parts.266 Controller board/control panel replacement.266 Restoring the printer configuration aft
34、er replacing the controller board.267 Restoring solutions,licenses,and configuration settings.269 Updating the printer firmware.271 Backing up eSF solutions and settings.272-13-Ribbon cable connectors.273 Printhead assembly adjustments.284 Removal procedures.287 Left side removals.287 Left cover rem
35、oval.287 Main drive gearbox removal.287 MPF solenoid removal.289 MPF gearbox removal.292 Reverse solenoid removal.296 Cartridge gearbox removal.297 Duplex gear assembly removal.298 Right side removals.300 Right cover removal.300 Tray present sensor removal.300 Cooling fan duct removal.301 Cooling fa
36、n removals.301 Controller board removals.303 Toner cartridge smart chip contact removal.304 Front removals.306 Left front mount removal.306 Right front mount removal.308 Transfer roll removal.309 Cartridge plunger removal.311 Bezel removals.313 Nameplate removals.314 Control panel assembly removals.
37、315 UICC removals.318 MPF assembly removal.319 MPF pick roller cover removal.323 MPF pick roller removal.323-14-Bail removal.324 Jam access cover removal.324 Front door removal.325 Front access cover removal.328 Front door sensor removal.328 Front input guide removal.329 Separator pad removal.331 Bo
38、ttom removals.333 Power supply removal.333 Power supply shield removal.334 Duplex removal.335 Duplex sensor and input sensor removal.336 Index sensor removal.339 Toner density sensor removal.339 Media present sensor removal.341 Trailing edge sensor removal.343 Media present sensor flag removal.343 A
39、CM assembly removal.347 Pick/Lift motor gearbox removal.349 Rear side removals.350 Dust cover removal.350 Rear door and cover removal.351 Narrow media/bin full sensor removal.352 Redrive assembly removal.354 Redrive shaft removal.355 Fuser removal.357 Top side removals.358 Top cover removal.358 Lase
40、r scanning unit(LSU)removal.359 250/550-sheet option tray removals.361-15-Pick roller removal.361 Separator roll assembly removal.362 ACM assembly removal.364 7Component locations.367 Exterior locations.367 8Maintenance.370 Inspection guide.370 Scheduled maintenance.371 Maintenance kits.371 Resettin
41、g the maintenance counter.372 Lubrication specification.372 Cleaning the printer.372 Cleaning the printhead lenses.373 9Parts catalog.374 Legend.374 Covers.375 Electronics 1.377 Electronics 2.380 Frame.382 Option trays.385 Maintenance kits.387 Power cords.388 Miscellaneous.389 10Printer specificatio
42、ns.391 Product power consumption.391 Electrical specifications.391 Operating clearances.392 Acoustics.393 Operating environment.393 Enabling the security reset jumper.394-16-11Options and features.396 Available internal options.396 Media handling options.396 12Theory of operation.397 POR sequence.39
43、7 Printer control.397 Paper path information.397 Input tray.397 Multipurpose feeder(MPF).398 Simplex printing.399 Duplex printing.400 Media handling components.400 Main drive gearbox.400 Autocompensator mechanism(ACM).401 Key components.401 Sensors.401 Other key components.402 Electrophotographic pr
44、ocess(EP process).403 13Acronyms.407-17-1Notices and safety information Laser notices Laser notice The printer is certified in the U.S.to conform to the requirements of DHHS 21 CFR,Chapter I,Subchapter J for Class I(1)laser products,and elsewhere is certified as a Class I laser product conforming to
45、 the requirements of IEC 60825-1.Class I laser products are not considered to be hazardous.The printer contains internally a Class IIIb(3b)laser that is nominally a 7 milliwatt gallium arsenide laser operating in the wavelength of 655-675 nanometers.The laser system and printer are designed so there
46、 is never any human access to laser radiation above a Class I level during normal operation,user maintenance,or prescribed service condition.Laser-Hinweis Der Drucker wurde in den USA zertifiziert und entspricht den DHHS-Vorschriften 21 CFR,Kapitel I,Unterkapitel J f r Laserprodukte der Klasse I(1);
47、andernorts ist er als Laserprodukt der Klasse I zertifiziert,das den IEC 60825-1-Anforderungen entspricht.Laserprodukte der Klasse I werden nicht als gef hrlich eingestuft.Der Drucker enth lt im Inneren einen Laser der Klasse IIIb(3b),und zwar einen 7-Milliwatt-Gallium-Arsenid-Laser,der im Wellenl n
48、genbereich von 655 bis 675 Nanometern arbeitet.Das Lasersystem und der Drucker sind so konstruiert,dass unter normalen Betriebsbedingungen,bei der Wartung durch den Benutzer oder bei den vorgeschriebenen Wartungsbedingungen Menschen keiner Laserstrahlung ausgesetzt sind,die die Werte f r Klasse I be
49、rschreitet.Avis relatif lutilisation du laser Limprimante est certifi e conforme aux exigences de la r glementation des Etats-Unis relative aux produits laser(DHHS 21 CFR,Chapter I,Subchapter J for Class I(1).Pour les autres pays,elle est certifi e conforme aux exigences des normes IEC 60825-1 relat
50、ives aux produits laser de classe I.Les produits laser de Classe I ne sont pas consid r s comme dangereux.Limprimante contient un laser de classe IIIb(3b),laser ars niure de gallium 7 milliwatts op rant sur une longueur donde de lordre de 655 675 nanom tres.Le syst me laser ainsi que limprimante ont
