1、软件项目管理考试大纲成绩的评定分为三个部分：第一部分 平时作业，占20%，包括 收集、整理与分析一个案例，分析其中的得失 项目网络图的计算、分析与优化 挣值分析 软件项目工作量估算 成本的估算与预算第二部分 团队项目练习，占30%，团队项目练习中，项目的工作量大致为8个人月，涉及项目可行性研究、项目启动、计划、执行、监督与控制和收尾等项目管理5个过程组，9个知识领域中的项目管理可交付物的完成。运用 IBM Rational Portfolio Manager 或 MS Project、CVS 等软件工具完成一个团队项目，每个团队 6-8个学生组成，项目的工作量大致为8个人月，涉及项目可行性研究
2、、项目启动、计划、执行、监督与控制和收尾等项目管理5个过程组，9个知识领域，包括完成以下任务： 制定项目章程 制定项目范围说明书 项目需求管理 制定项目管理计划，包括制定 项目范围计划 项目进度计划 项目成本计划 项目质量计划 项目人力资源管理计划 项目沟通计划 项目风险管理计划 项目采购计划 项目整体管理计划 项目配置管理 项目执行过程中的管理包括项目日志、项目例会、项目管理信息系统的使用等 项目监督与控制管理包括项目变更管理，范围、进度、成本和质量的综合考虑与权衡，范围、进度、成本和质量等的控制等 项目收尾包括项目成果的移交和经验教训的总结。第三部分，期末考试，占50%包括基本概念、论述题
3、、判断题、选择题、计算题、案例分析题等形式，涉及项目管理知识体系中的5个过程组、9个知识领域中的概念、原理、技术、方法和工具的考核，项目管理职业道德与项目管理相关法律法规。重点考查的知识点有：项目、项目管理的概念与特点，软件项目估算的方法与特点，项目选择的方法，项目范围控制的方法与特点，项目网络图的计算、分析与优化，项目成本估算与预算，挣值分析方法，项目成本控制方法，软件质量概念与模型，项目合同管理，组织过程资产的建立与管理，项目人力资源管理，项目沟通管理模型与方法，项目风险定量分析方法。考试试卷一、 名词解释（20分）1 项目及其特点2 项目管理3 项目范围4 质量5 风险二、 简答题（10
4、分）1、简述项目成本估算方法，信息技术项目的成本估算有何特点。2、项目团队发展有哪四个阶段，你认为怎样的团队是一个有效的团队？三、 选择题，从每一题的四个答案中选择一个最佳答案。 （30分）1. The baseline for evaluation whether requests for changes or additional work are contained within or outside the projects boundaries is provided by the _A. Project management planB. Project scope stateme
5、ntC. Project scope management planD. WBS dictionary1. 评估需求变更或附加工作的基准，以确定其被包含在项目界限内还是在项目界线外，要根据_ 来判断。A. 项目管理计划B. 项目范围说明书C. 项目范围管理计划D. WBS 字典2.Contract type selection is dependent on the degree of risk or uncertainty facing the project manager. From the perspective of the buyer, the preferred contract
6、 type in a low-risk situation is_.A. Firm-fixed-priceB. Fixed-price incentiveC. Cost-plus-fixed feeD. Cost-plus-a-percentage-of-cost2.合同类型的选择依赖于风险的程度或项目管理人员的不确定。从买主的角度出发，首要选择低风险类型合同的情况是_。A. 固定价格B. 固定价格激励C. 成本加固定酬金D. 成本加花费百分比3.You are approaching the end of the project and are trying to meet budget.
7、One way to help reduce costs on the project during this critical time period is to_.A. Delay contractor payments if possible.B. Release project team members not critical to project completion.C. Have team members work weekends so their time is not recorded.D. Get the client to agree to a change orde
8、r increasing the project budget.3.已经接近项目收尾，正设法满足预算。在这样短期内降低成本的方法之一是_ 。A. 如果可以的话，拖延承包人的报酬B. 让那些对项目完成无关紧要的项目成员离开C. 让项目成员周末加班, 所以他们的时间没有记录。D. 使客户同意追加预算4. When you established the change control board for your project, you established specific procedures to govern its operation. The procedures require a
9、ll approved changes to be reflected in the_.A. Performance measurement baseline.B. Change management planC. Quality assurance planD. Project management plan.4. 当你已经建立了项目变更控制委员会时，你已经为操控变更建立详细的过程。这些过程要求所有被确认的变更都被反映在_。A. 工作状况测定基线B. 变更管理计划C. 质量保证计划D. 项目管理计划5.According to Herzbergs Motivator-Hygiene Theo
10、ry, when achievement, recognition, responsibility, and advancement or problem are not present, employees willA. Become alienated with the organization and leaveB. Lack motivation but will not be dissatisfied with their workC. Lack motivation and become dissatisfied with their workD. Become dissatisf
11、ied only if they do not receive salary increases5.依据 Herzberg 的激励理论， 当成就 ,赞誉, 责任和进步或问题没有表达出来的时候,员工会A. 跟组织便的疏远并且离开B. 缺乏动力,但是并不会对他们的工作不满意C. 缺乏动力,并且会对他们的工作不满意D. 如果薪水没有提高,会不满意6.Which of the following ensures that requested changes to both product scope and project scope are thoroughly considered before
12、they are processed through the integrated change control process?A. Scope change control systemB. Configuration management systemC. Change control boardD. Configuration status audits6. 下面的哪些说法证明关于产品范围和项目范围的需求变更,在他们被执行之前 ,必须被慎重地考虑A. 范围变更控制系统B. 配置管理系统C. 变更控制委员会D. 配置状态稽核7. Team development on a project
13、 is often complicated when individual team members are accountable to both a functional manager and the project manager. Effective management of this dual reporting relationship is generally the responsibility of theA. Team members involvedB. Project managerC. Project owner or sponsorD. Functional m
14、anager7. 当项目成员同时要对职能经理和项目经理负责时，项目团队建设常常会因此而变得复杂。在这种双重报告的关系中做到有效管理的责任一般应在于A. 相关的项目成员B. 项目经理C. 项目发起人或资助方D. 职能经理8. You are managing a major international project, and your contract requires you to prepare both a project management plan and a quality management plan. Your core team is preparing a projec
15、t quality management plan. Your first step in developing this plan is A. Determine specific metrics to use in the quality management processB. Identify the quality standards for the projectC. Develop a quality policy for the projectD. Identify specific quality management roles and responsibilities f
16、or the project8. 你正在管理一个重要国际型项目，而合同要求你同时准备一份项目管理计划和一份质量管理计划。你的项目核心成员们正在准备一份项目质量管理计划。在做这份计划时，你们要做的第一步是A. 确定用于该质量管制流程中的具体衡量标准B. 为项目确定质量标准C. 为项目制定质量政策D. 为项目确定具体的质量管制角色和责任9. Although your companys project life cycle does not mandate when a project review should be conducted, you believe it is important
17、to review performance at the conclusion of each phase. The objective of such a review is toA. Determine how many resources are required to complete the project according to the project baselineB. Adjust the schedule and cost baselines based on past performanceC. Obtain customer acceptance of project
18、 deliverablesD. Determine whether the project should continue to the next phase9. 尽管你公司的项目生命周期中并没有定义应在何时对项目进行审查，你相信，在每个阶段将要结束时对项目进行审查是非常重要的。这种审查的目的在于A. 根据项目基准计划确定要完成此项目还需多少资源投入B. 基于过去已取得的绩效调整进度和成本基准计划C. 让客户接受项目的可交付成果D. 确定项目是否可进入到下一个阶段10. You were part of a team that worked with one of the companys m
19、ost successful project manager who left to work for a competitor. Several months after he left, he asked you to send him a copy of the charter he used on the MCCAW project so he can compare it with his current assignment. In this situation you shouldA. Send him the update because he developed the or
20、iginal charter and basically knows what is includesB. Not send him the update; invite him to the office where he can review it in your cubicleC. Send him the update along with a confidentiality agreement to signD. Not send him the update; he does not have a legitimate need to know the contents of th
21、e document10. 你是项目组一名成员，该项目的项目经理曾是公司最成功的项目经理之一，而他离开了去为公司的一家竞争对手工作。在离开几个月后，他请你将他在 MCCAW 项目中所用的章程复本寄给他，以便将它与他目前的作业相比较。在这种情况下，你应该A. 寄给他更新后的，因为最初的章程是他做的，他已基本了解其中的内容B. 不寄给他更新版，而是邀请他到你的办公室，这样他可以在你的座位上看这份档C. 在寄给他更新版的同时寄一份保密协议要其签署D. 不寄给他更新版，他并不具备可以了解这份档案内容的合法需求11. You are managing an international construct
22、ion project. You know the city expects some form of “unofficial” compensation for approving the issuance of licenses and permits. You best approach is toA. Follow local customs explicitly, even if this means that you must make “payments” to local officialsB. Abide by the laws, regulations, and requi
23、rements of your own country and follow them explicitly in this situationC. Refrain from knowingly engaging in professional misconductD. Recognize the need for government involvement in the project and do whatever is required for success11. 你正在负责一项国际型建筑工程项目。而你知道这个城市的政府官员们期望得到一些关于允许进行该项目并发放许可证的“非官方” 形
24、式的补偿。你的最佳方法是 A. 明确地依从当地的习惯，即使这将意谓着你必须对当地的官员“付款”B. 遵守你自己国家的法律，制度及要求，在这种情况下明确地依从他们C. 避免故意涉嫌专业人员的不正当行为D. 详细了解政府在该项目中的涉入程度，为达到成功可以做任何事情12. In the person-to-person communication, messages are sent on verbal level or nonverbal level simultaneously. As a general rule, what percentage of message actually is
25、 sent on nonverbal cuesA. 5%-15%B. 20%-30%C. 40%-50%D. Greater than 50%12. 在人与人的交流中,消息同时通过口头的或非口头的方式来传递.作为一个普遍的原则,实际上通过非口头方式传递的百分比是多少A: 5%-15%B: 20%-30%C: 40-50%D: 大于 50%13. The simplest form of quantitative risk analysis and modeling techniques isA. Probability analysisB. Sensitivity analysisC. Del
26、phi techniqueD. Utility theory13. 最简单的定量风险分析和模型技术是A: 可行性分析B: 敏感性分析C: Delphi 技术D: 效用理论14. Your team has been working on a contract for three years. Yesterday you were informed that your client has depleted its resources and will terminate the contract for the convenience. Your first action isA. Submi
27、t your project product to date to your clients representatives.B. Document the lessons learned.C. Establish and document the level and extent of the completion.D. Shut down your project office and reassign all the personnel.14. 你的团队在一个合同上一直工作3年了. 昨天您被通知您的客户已没有资源并且由于系统方便性的原因将会终止合同.这时,您的第一反应是A: 到期递交产品
28、给客户代表B: 吸取教训,并且文档化C: 建立和文檔化项目完成的水平和程度D: 关闭项目组办公室并且重新安排所有的人15. In the project development, schedule information such as who will perform the work, where the work will be performed, activity type, and WBS classification are examples ofA. Activity attributionsB. ConstrainsC. Data in the WBS depository.
29、D. Refinements15. 在项目发展的项目计划书中,有很多信息, 比如谁来完成工作,在哪做,有哪些活动类型,等等,那么请问WBS 分类是属于下面哪一类呢A: 活动属性B: 约束C: WBS 存放处数据D: 精练16. Your organization is characterized by hierarchical organizational structures with rigid rules. Individual team members are not expected to engage in problem solving or use creative appro
30、aches to plan and execute work. Your organization is characterized by which one of the following theoriesA. Ouchis TheoryB. McGregors Theory XC. Maslows self-esteem levelD. Vrooms Expectancy Theoy16. 您现在组织的特征是具有严格规章制度的层级架构组织, 它不期望团队单个成员忙碌于问题的解决或者有创造性的去计划和执行工作.管理层也是这样. 那么您的组织特征是属于下面的哪一种A: Ouchi 的理论B:
31、 McGregor 的 X 理论C: Maslow 的尊重个人的水平D: Vroom 的期望值理论17. Which of the following is not an objective of a risk audit ?A. Confirming that risk management has been practiced throughout the project life cycleB. Confirming that the project is well managed and that the risks are being controlledC. Helping to
32、identify the deterioration of the projects value potential in its early stagesD. Ensuring that each risk identified and deemed critical has a computed expected value17. 下面的哪一个不是风险审计的目标？A. 确定风险管理已经在项目的整个生命周期中实施B. 确定项目被管理好，风险被控制C. 协助在早期阶段鉴别项目的价值潜力的退化D. 确保被识别的和相当有威胁的每一个风险都有计算的预期值18.Statements of organi
33、zational policies and philosophies, position descriptions, and constraints are examples ofA. Downward communicationB. Lateral communicationC. External communicationD. Horizontal communication18. 组织政策和原则，职位描述，和约束的声明是下面哪一个的实例？A. 下行沟通B. 横向沟通C. 外部沟通D. 平行沟通19.You are implementing a project management met
34、hodology for your company that requires you to establish a change control board. Which one of the following statements best describes a change control board ?A. Recommended for use on all (large and small) projectsB. Used to review, evaluate, approve, delay, or reject changes to the projectC. Manage
35、d by the project manager, who also serves as its secretaryD. Composed of key project team members19. 你正在公司内实施一个项目管理方法，该方法要求你们公司建立一个变更控制委员会，下面哪一条陈述最好地描述了一个变更控制委员会？A. 建议将其用于所有的（大型与小型的）项目中B. 用于项目的审查、评估、批准、延期或否决变更申请C. 由项目经理管理，同时他也是委员会的秘书D. 由项目的主要团队成员组成20.In the manage stakeholders process, lessons learn
36、ed focus onA. Updated policies and proceduresB. Improved business skillsC. Knowledge managementD. Causes of issues and reasons corrective actions were chosen20. 在管理项目干系人过程中，学到的经验集中在A. 更新策略和程序B. 提高业务技能C. 知识管理D. 问题的原因和选择纠正措施的理由21.Which of the following qualifications is the most important for a projec
37、t manager ?A. Supervisory experienceB. Negotiation skillC. Education in a technical fieldD. Ability to work well with others21. 下面哪一个是作为一个项目经理最应该具备的资格条件？A. 管理经验B. 谈判技巧C. 在科技领域中的教育D. 和他人一起很好工作的能力22. You are examining multiple scope change requests on a project you were asked to take over because the
38、previous project manager decided to resign. To assess the degree to which the project scope will change, you need to compare the requests to which project document?A. Preliminary scope statementB. WBSC. Project management planD. Scope management plan22. 因为前任项目经理决定辞职，你被叫来接手这个项目。在你审查很多需要变更范围的请求的时候，为了评
39、估范围变更的程度，你需要将这些请求与哪份项目文文件比较？A. 初始范围说明书B. WBSC. 项目管理计划D. 范围管理计划23. Your project is proceeding according to schedule. You have just learned that a new regulatory requirement will cause a change in one of the projects performance specifications. To ensure that this change is incorporated into the proje
40、ct management plan, you should-A. Call a meeting of the change control boardB. Change the WBS, project schedule, and project management plan to reflect the new requirementC. Prepare a change requestD. Immediately inform all affected stakeholders of the new approach to take on the project23. 你的项目正按计划
41、进行。而你刚刚知道有个新的调整需求将会变更项目绩效规范中的一个。为了确保这个变更并入项目管理计划，你应该A. 召开变更控制委员会会议B. 改变 WBS，项目计划和项目管理计划来反应这个需求C. 准备一个变更请求D. 马上通知所有受影响的干系人这个新的方法来继续项目24. Two key inputs to the quantitative risk analysis process from the project management plan are the-A. WBS and milestone listB. Scope management plan and process impr
42、ovement planC. Schedule management plan and cost management planD. Procurement management plan and quality baseline24. 在项目管理计划中，定量风险分析的两个关键输入是A. WBS 和里程碑B. 范围管理计划和流程改善计划C. 进度管理计划和成本管理计划D. 过程管理计划和质量基线25.The direct and manage project execution process requires the project manager and team to execute t
43、he project management plan to accomplish the work defined in_A. Requirements specificationB. Project scope statementC. Scope management planD. Project charter25 .指导和管理项目实施过程要求项目经理和团队执行项目管理计划，完成在_ 中确定的工作。A. 需求说明书B. 项目范围说明书C. 范围管理计划D. 项目章程26. Thinking back to the lessons your company learned from its
44、experiences with its legacy information system during the Y2K dilemma, you finally convinced management to consider systems maintenance should _A. Always be included as an activity to be performed during the closeout phaseB. Have separate phase in the life cycle for information systems projects beca
45、use 60% to 70% of computer systems life cycle costs generally are devoted to maintenanceC. Not be viewed as part of the project life cycleD. Be viewed as a separate project26. 回顾你的公司从有“两千年”问题的信息系统经历中得到的教训，你一定相信项目管理一开始就要考虑系统维护。然而，维护A. 常常包括在收尾阶段的活动中B. 在信息系统项目的生命期中应人一个独立的阶段，因为计算器系统生命期的60%70%一般都在维护中C. 不
46、看作项目生命期中的一部分D. 看作一个独立的项目27.You are project manager for residential construction. As a project manager, you must be especially concerned with building codes-particularly in the quality planning process. You must ensure that building codes are reflected in your project plans because-A. Standard and re
47、gulations are an input to quality planningB. Quality audits server to ensure there is compliance with regulationsC. They are a cost associated with quality initiativesD. Compliance with standards is the primary objective of quality control27.你是主宅建设的项目经理. 作为一个项目经理 , 你必须特别注意建筑规范-特别是在质量计划过程中. 你必须特别注意建筑
48、规范在你的质量计划中得到了反应, 因为-A. 标准和规则是质量计划的输入项B. 质量审计帮助保证项目质量与规定相符合C. 质量革新会带来成本D. 符合标准是质量控制的基本目标28. Your management has prescribed that a quality audit be conducted at the end of every phase in a project. This audit is part of the organizations_A. Quality assurance processB. Quality control processC. Quality
49、 improvement programD. Process adjustment program28. 你的管理层已经指示：在项目的每个阶段的最后，需要执行一个质量稽查。此稽查是组织的那一部分_A. 质量保证过程B. 质量控制过程C. 质量改善程序D. 过程变更程序29. Two team members on your current construction project are engaged in a major argument concerning the selection of project management software. They refuse to listen to each other. The most appropriate conflict resolution approach for you to use in this situation is_A. AccommodatingB. CompromisingC. CollaboratingD. Forcing29. 在你当前建制项目中，两个团队成员正忙于一个主要的争论：关于选择项目的管理软件，他们相互拒绝商讨。在这种情况之下，
