1、of 16 session brought to adhere to people-oriented, all-round, coordinated and sustainable scientific development view, promoting economic and social and human development. The core of the scientific Outlook on development is people-oriented. Implement the scientific concept of development and first
2、 implementation of people-oriented requirements. Office of the Party Committee of this years work, we have to firmly establish the idea of people-oriented philosophy, richness of understanding the people-oriented, seriously implement people-oriented requirements correctly grasping the practice of pe
3、ople-oriented, through people-oriented “three services“ working process, pushing the city Party Committee Office work to a new level. Investee (b) investee by people-oriented, in the final analysis is centred, human premise, a human-powered, human purpose. People-oriented thinking long. As early as
4、the spring and Autumn period of more than 2000 years ago, Qi Guan Zhong: “overlord of the beginning, and people-oriented. Principle of the solid. “For thousands of years, traditional Chinese political culture there is a wide variety of people-oriented thought. Pan Gengs “people“ to the Duke of Zhous
5、 “protect“ and then to Confucius “man“, from his “your KingLight “to the idea of“ Grand boat water “and then to advocate since the Han and Tang dynasties“ nation “, these useful idea is, is the country of the people, political sources. The rulers of “people“, the “San Zhi bei yan“; the rulers of “th
6、in people“, then “died suddenly“. The West ever since the Renaissance, it is because of the rise of humanism, really started to self awareness, self discovery and self-reflection. Predecessors in criticism of Marx and Engels thought on the basis of the outcome of, according to the great discovery of
7、 historical materialism, reveals the true nature of human existence, the ideology was essential and strongly suggests, as provided. In 1894, the Engels from Marxs writings, singled out his favorite passage for the new century weekly solemn inscriptions: “there, the free development of each is the fr
8、ee development of all people“. In modern society, people-oriented thinking more and more attention. People generally regard it as a kind of economic and social development, a principle, a requirement, as a need to maintain the interest of the people of, a pursuit, a purpose. This idea was praised, w
9、ith the profound connotation and practical significance. Investee 1. people answering epistemological questions and answered the questions of methodology. People contains a profound philosophical, epistemological and methodological significance of science. Known as epistemology, refers to the theori
10、es on the relationship between knowledge and practice. In the view of Marx and Engels, “man is mans world, is the State, society, and history writers and characters. “In other words, the world is one world, society is human society. We know the society, starting from the people to observe; we know t
11、he practice, from the people to study; we knew Office work, from the people who set out to explore. Ignoring this, will she seekend to form a proper understanding. Methodology refers to methods of knowing the world, transforming the worlds theory. Historical materialism tells us that social developm
12、ent, leave is impossible; all social progress, leaving people unable to achieve. We do anything, must first of all take into account the human factor, to find ways to give full play to the initiative and human creativity, mobilizing peoples enthusiasm. This is the result of numerous historical pract
13、ice of most of the scientific method. Emperor Taizong“The world of excellence into my opponent“ and “Zhenguan rule“, Qing Zeng Guofan to “more aides for the first prerequisite“ Zhong XING Ming Chen, are insisting on methodology of successful models. Promoting the reform and development, construction
14、 of well-off, more demands that we as a people-oriented scientific method. We do work in the countryside, it is necessary to put farmers first we engage in State-owned enterprise reform, we must regard expanding employment as an important goal we created urban, optimization-Habitat environment must
15、be pursued. Promotion Office, too, only mans subject status, to achieve rapid development. Investee 2. people who responded to the question, and replied to questions depending on who. Who issues, is concerned with the problem of the ruling party; depending on who issues are questions relating to the
16、 source of power of the ruling party. Look at the trend of the world, throughout the ages, no partys fate was not to be dominated by people, no Albert is not driven by the people of a nation. Our party has always attached importance to people, caring for people, his people as the coldest winter, par
17、ents of people as their own, but there were also some in adhere to people-oriented bias, war “sufan expansion“ peacetime “cultural revolution“, has caused a great loss to the revolution and construction. Through history, our party proved that when people, caring for people, and along the way there i
18、s a powerful force; when to ignore peoples thinking, to ignore the interests and needs of the people, the partys cause will suffer setbacks. People-oriented, power for the people, this is the most fundamental rules governing laws, large and small, every aspect is also ruling is the most essential re
19、quirements. Set up the people-oriented concept of governance, requires us to establish the main position, everything for the masses, rely on the masses, and consciously do right for the people, show concern for the benefit of people and bring benefit to the people, real people as masters of the coun
20、try, construction of the main body and the cause of main. From this perspective, adhere to the people-oriented and that is power for the people is to uphold the mass viewpoint and the mass line of the party. Office work is serving the overall work of the party. Only around the service objects, servi
21、ce, relying on the service principal to the service in order to Shun Water push the boat, a long-term perspective, creating impressive performance. Investee 3. people responded to a question of values, again answering Outlook on questions. Values and Outlook are an organic unity, and Outlook客户服务部工作手
22、册1、 客户关系维护专员岗位职责 - 22、 客户关系维护专员工作流程 - 33、 客户投诉专员岗位职责 - 44、 客户投诉专员工作流程 - 55、 客户关系维护方案（制度）- 66、 客户投诉处理方案（制度）- 97、 客户服务部绩效指标 - 12of 16 session brought to adhere to people-oriented, all-round, coordinated and sustainable scientific development view, promoting economic and social and human development. T
23、he core of the scientific Outlook on development is people-oriented. Implement the scientific concept of development and first implementation of people-oriented requirements. Office of the Party Committee of this years work, we have to firmly establish the idea of people-oriented philosophy, richnes
24、s of understanding the people-oriented, seriously implement people-oriented requirements correctly grasping the practice of people-oriented, through people-oriented “three services“ working process, pushing the city Party Committee Office work to a new level. Investee (b) investee by people-oriented
25、, in the final analysis is centred, human premise, a human-powered, human purpose. People-oriented thinking long. As early as the spring and Autumn period of more than 2000 years ago, Qi Guan Zhong: “overlord of the beginning, and people-oriented. Principle of the solid. “For thousands of years, tra
26、ditional Chinese political culture there is a wide variety of people-oriented thought. Pan Gengs “people“ to the Duke of Zhous “protect“ and then to Confucius “man“, from his “your KingLight “to the idea of“ Grand boat water “and then to advocate since the Han and Tang dynasties“ nation “, these use
27、ful idea is, is the country of the people, political sources. The rulers of “people“, the “San Zhi bei yan“; the rulers of “thin people“, then “died suddenly“. The West ever since the Renaissance, it is because of the rise of humanism, really started to self awareness, self discovery and self-reflec
28、tion. Predecessors in criticism of Marx and Engels thought on the basis of the outcome of, according to the great discovery of historical materialism, reveals the true nature of human existence, the ideology was essential and strongly suggests, as provided. In 1894, the Engels from Marxs writings, s
29、ingled out his favorite passage for the new century weekly solemn inscriptions: “there, the free development of each is the free development of all people“. In modern society, people-oriented thinking more and more attention. People generally regard it as a kind of economic and social development, a
30、 principle, a requirement, as a need to maintain the interest of the people of, a pursuit, a purpose. This idea was praised, with the profound connotation and practical significance. Investee 1. people answering epistemological questions and answered the questions of methodology. People contains a p
31、rofound philosophical, epistemological and methodological significance of science. Known as epistemology, refers to the theories on the relationship between knowledge and practice. In the view of Marx and Engels, “man is mans world, is the State, society, and history writers and characters. “In othe
32、r words, the world is one world, society is human society. We know the society, starting from the people to observe; we know the practice, from the people to study; we knew Office work, from the people who set out to explore. Ignoring this, will she seekend to form a proper understanding. Methodolog
33、y refers to methods of knowing the world, transforming the worlds theory. Historical materialism tells us that social development, leave is impossible; all social progress, leaving people unable to achieve. We do anything, must first of all take into account the human factor, to find ways to give fu
34、ll play to the initiative and human creativity, mobilizing peoples enthusiasm. This is the result of numerous historical practice of most of the scientific method. Emperor Taizong“The world of excellence into my opponent“ and “Zhenguan rule“, Qing Zeng Guofan to “more aides for the first prerequisit
35、e“ Zhong XING Ming Chen, are insisting on methodology of successful models. Promoting the reform and development, construction of well-off, more demands that we as a people-oriented scientific method. We do work in the countryside, it is necessary to put farmers first we engage in State-owned enterp
36、rise reform, we must regard expanding employment as an important goal we created urban, optimization-Habitat environment must be pursued. Promotion Office, too, only mans subject status, to achieve rapid development. Investee 2. people who responded to the question, and replied to questions dependin
37、g on who. Who issues, is concerned with the problem of the ruling party; depending on who issues are questions relating to the source of power of the ruling party. Look at the trend of the world, throughout the ages, no partys fate was not to be dominated by people, no Albert is not driven by the pe
38、ople of a nation. Our party has always attached importance to people, caring for people, his people as the coldest winter, parents of people as their own, but there were also some in adhere to people-oriented bias, war “sufan expansion“ peacetime “cultural revolution“, has caused a great loss to the
39、 revolution and construction. Through history, our party proved that when people, caring for people, and along the way there is a powerful force; when to ignore peoples thinking, to ignore the interests and needs of the people, the partys cause will suffer setbacks. People-oriented, power for the pe
40、ople, this is the most fundamental rules governing laws, large and small, every aspect is also ruling is the most essential requirements. Set up the people-oriented concept of governance, requires us to establish the main position, everything for the masses, rely on the masses, and consciously do ri
41、ght for the people, show concern for the benefit of people and bring benefit to the people, real people as masters of the country, construction of the main body and the cause of main. From this perspective, adhere to the people-oriented and that is power for the people is to uphold the mass viewpoin
42、t and the mass line of the party. Office work is serving the overall work of the party. Only around the service objects, service, relying on the service principal to the service in order to Shun Water push the boat, a long-term perspective, creating impressive performance. Investee 3. people respond
43、ed to a question of values, again answering Outlook on questions. Values and Outlook are an organic unity, and Outlook1、客户关系维护专员岗位职责职责内容基 本 要 求 相关说明1学历大学本科以上，具有企业管理、市场营销、客户关系管理等专业知识2专业经验两年以上客户管理工作经验3个人能力要求沟通能力、协调能力、谈判能力等1负责收集客户信息，了解并分析客户需求，规划客户服务方案2负责进行有效的客户管理和沟通3负责建立客户服务团队以及培训客户代表等相关人员4定期或不定期进行客户回访
44、，以检查客户关系维护的情况5负责发展维护良好的客户关系6负责组织公司产品的售后服务工作7建立客户档案、质量跟踪记录等售后服务信息管理系统8完成上级领导临时交办的工作1认同公司企业文化，忠诚度高2了解不同类型的客户及本行业的发展状况3注重内部工作协调4有学习意识和团队意识考 核 说 明 结果应用1考核频率月度考核、季度考核2考核主体客户部经理、人力资源部3关键业绩指标客户服务方案提交的及时率、客户回访次数、客户档案完整率1考核结果作为薪酬发放依据2考核结论作为培训实施及职位晋升的参考3考核得分低于分者，将受到口头警告处分任职资格考核指引of 16 session brought to adher
45、e to people-oriented, all-round, coordinated and sustainable scientific development view, promoting economic and social and human development. The core of the scientific Outlook on development is people-oriented. Implement the scientific concept of development and first implementation of people-orie
46、nted requirements. Office of the Party Committee of this years work, we have to firmly establish the idea of people-oriented philosophy, richness of understanding the people-oriented, seriously implement people-oriented requirements correctly grasping the practice of people-oriented, through people-
47、oriented “three services“ working process, pushing the city Party Committee Office work to a new level. Investee (b) investee by people-oriented, in the final analysis is centred, human premise, a human-powered, human purpose. People-oriented thinking long. As early as the spring and Autumn period o
48、f more than 2000 years ago, Qi Guan Zhong: “overlord of the beginning, and people-oriented. Principle of the solid. “For thousands of years, traditional Chinese political culture there is a wide variety of people-oriented thought. Pan Gengs “people“ to the Duke of Zhous “protect“ and then to Confuci
49、us “man“, from his “your KingLight “to the idea of“ Grand boat water “and then to advocate since the Han and Tang dynasties“ nation “, these useful idea is, is the country of the people, political sources. The rulers of “people“, the “San Zhi bei yan“; the rulers of “thin people“, then “died suddenly“. The West ever since the Renaissance, it is because of the rise of humanism, really started to self awareness, self discov
