1、四川省质量技术监督学校 2010 -2011 学年第 2 期期末集中考试课试题审批表课程名称英语开课班级旅游09-1任课教师 罗莉上传试题时间2011.05.12命题说明1、考试方式（开卷或闭卷）： 开卷 ；2、A、B卷雷同题分值：_20分内_；3、标准答案是否完整：_是_；4、评分标准是否落实到每小题：_是_；5、其它说明： 命题教师_罗莉_ 2011 年 05 月 12 日教研室主任审核意见 签名：_ 年 月 日系（部）主任审核意见签名：_ 年 月 日教务处审核意见签名：_ 年 月 日制卷记录正考选卷印制数量印 制 年 月 日分 装 年 月 日 教务处制表四川省质量技术监督学校2010 2
2、011 学年度第2期旅游服务与饭店管理班 英语 试卷A卷Class： Name： Number： Score：一 口试( 40%)二 笔试（60%）I: Vocabularies :(15%) 1. 单人间 2.您先请 3. 叫早电话 4. 信用卡 5.护 照 6. 房间号码 7. 晚礼服 8.服务费 9. 值班经理 10. 签 名 11.大床间 12. 美式早餐 13. 干 洗 14.打 扰 15. 到达时间 II: Choose the best answer: (15%)1. A: Good morning! Will you do me a favor?B: A. I hope so.
3、 What is it?B. Good morning. Nice to see you here.C. Yes, of course. Ill be glad to.D. Sorry, Im busy doing my work now.2. After greeting a new guest, the receptionists first action should be to .A. check the guests reservation B. ask the guest the length of his stayC. ask the guest to register D. c
4、all the bellman3. You have to book the tickets five days advance.A in B. for C. before D. with4. I two hotels but they are both fully booked up.A. have tried B. tried C. try D. will try5. Mr. and Mrs. Bellow are a couple. You shouldnt provide them with .A. a double room B. a TWB room C. a deluxe roo
5、m D. a single room6. Here is your key. And the bellman will show you . A. on B. into C. up D. off7. A: Can I help you? B: . A. Yes, please B. Please C Yes, you can D. Yes, as you like8. You can take No. 37 Bus and at Sichuan Road. A. get in B. get off C. get of D. get out9. A half days rent is charg
6、ed a room not vacated after 12:00 noon. A. against B. for C. to D. in10. Can you give me the flight number, please, the place is late?A. so that B. for C. to D. in11. A: Welcome to our hotel, sir. B: A. Whats your name, please? B. Whats your job?C. Who are you? D. Thank you.12. Let him your baggage.
7、 A. carries B. carrying C. to carry D. carry13. There are many difficulties when starting a new hotel. A. to deal B. do deal with C. dealing with D. deal with14. A: Wonderful! Thank you for your nice suggestions. B: A. Its my pleasure. B. Excuse me. C. First right, second left. D. Please dont.15. A:
8、 Goodbye, Mr. Bellow. Thank you for what youve done for meB: A. Oh, dont forget to get in touch with me.B. You are welcome and hope you will have a nice trip.C. Did you enjoy your stay here?D. Its time for us to shake hands.III. Complete the dialogue: ( 5%)A. Good evening, welcome to our hotel. B. O
9、k, Are you checking out tomorrow?C. Certainly. Can I have the name please?D. Will you need a wake up call, sir?E. Ok then, your room is 502 on the fifth floor. Breakfast is served between 6:30 am and 9am. Enjoy your stay.Hotel staff: 1 Guest: Hello, Id like to check in please. Hotel staff: 2 Guest:
10、Mr Harold Smith. Harold Smith.Hotel staff: 3 Guest: Yes, I am. Thats right. Hotel staff: 4 Guest: Yes please. At 6.30am.Hotel staff: 5 Guest: Thank you. IV. Cloze:(15%)R Reservationist C Client R: Reception. May I help you?C: Id like to book a single room 1 shower for Mr. George Smith. He 2 to arriv
11、e on the 20th this month.R: How long will he be 3 ?C: I dont know, but it could be 4 from seven to ten days.R: Then we can only confirm a room from the 20th to the 27th. We wont 5 guarantee him a room 6 the 27th.C: What 7 there isnt 8 room then?R: 9 , sir. We can either put him on a 10 list or find
12、him a room in a 11 hotel.C: Fine. How much do you 12 a single room with breakfast?R: Its 500 yuan RMB 13 one night. How will he be paying, sir?C: His company will 14 all the 15 for him and will send you a check right away.R: Thank you, sir.C: Thank you. Goodbye.1. A. for B. with C. of D. have2. A. p
13、lans B. shall C. plan to D. plans to3. A. stay B. staying C. be stayed D. be arriving4. A. something B. nothing C. any day D anything5. A. can B to be able C. be able to D. need to6. A. until B. after C before D. since7. A if B. when C. while D. as8. A. some B. a C. any D. many9. A. Thank you B. Don
14、t worry C. Yes D. No problem10. A. waiting B. arrival C. wine D. drink11. A. other B. good C. find D. nearby12. A. charge for B. pay for C. ask foe D. change to13. A. at B. for C. to D. each14. A. give B. charge C. cover D. pay15. A. expenses B. money C. cost D. priceV. Translation: ( 10%)1. 您早，客房预订
15、部，请问有什么可以帮助你吗？2. 先生，您预订房间了吗？3. 请不要挂断，我来检查是否有空房.4. 先生，您还有其他的什么吩咐吗？5. 听到这样的事情我们非常遗憾.6. 客房送餐24小时免费提供7. 我随时乐意为您服务。8. 请问你打算如何付款呢？9. 先生，我现在可以为您清理房间吗？10. 祝您住得愉快。四川省质量技术监督学校2010 2011 学年度第 2期旅游服务与饭店管理班 英语 A答题纸Class： Name： Number： Score：I: Vocabularies: ( 15%) 1. 2. 3. 4. 5.2 6. 7. 8. 9 10. 11 12 13 14 15. II
16、. Choose the best answer. ( 15%) 1-5 6-10 11-15 III. Complete the dialogue: ( 5%) 1-5 IV. Cloze: ( 15%)1-5 6-10 11-15 V. Translation: ( 10%)1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 四川省质量技术监督学校2010 2011 学年度第 2期旅游服务与饭店管理班 英语 A 答案 I: Vocabularies: ( 15%)1. single 2. after you 3. morning call4. credit card 5. pas
17、sport 6. room number7. evening dress 8. service charge 9. Duty Manager 10. signature 11. double 12. American Breakfast 13. dry cleaning 14. disturb 15. arrival time II. Choose the best answer. ( 15%) 1-5 C A A A D 6-10 C A B B C 11-15 B D B A B III. Complete the dialogue: ( 5%) 1-5 A C B D E IV. Clo
18、ze: ( 15%)1-5 B A B D C 6-10 B A C B A 11-15 D A B C A V. Translation: ( 10%) 1. Good morning, room reservation. Can I help you? 2. Do you have a reservation, sir? 3. Please hold the line, Ill check the room availability. 4. Sir ,is there anything I can do for you?5. Im sorry to hear that6. Room ser
19、vice is available for 24 hours 7. Im always at your service8. How would you like to make the payment?9. Sir, May I clean the room now?10.I wish you enjoy your stay.四川省质量技术监督学校2010 2011 学年度第 2期旅游服务与饭店管理班 英语 试卷B卷Class： Name： Number： Score：一 口试( 40%)二 笔试（60%）I: Vocabularies: ( 15%) 1. 前 台 2. 总经理 3. 到达时
20、间 4. 签 名 5. 不 便 6. 单 人 间 7. 预 定 8. 西 服 9. 商务中心 10. 刀和叉 11. 您先情 12. 快速干洗 13. 服务费 14. 投 诉 15. 房 价 II: Choose the best answer: ( 15%)1、“前厅部”这一术语，在英语中被称为 A. Lobby B. Front desk C. Front office D. Reception2.临时类预定是。A.GuaranteedReservation B. Confirmed ReservationC.WaitingReservation D. Advance Reservatio
21、n3. Please give my regards to your family. And have a safe home. A. journey B. stay C. welcome D. way4. When you meet a new friend , be the first to say and introduce yourself.A. goodbye B. sorry C. hello D. good5. ask people about their age or income.A. Never B. Not C. Never to No6. , Miss li. May
22、I have a question? A. Excuse me B. Pardon C. Excuse D. sorry7. If there is a fire, just 119, and fireman will come in no time.A. make B. hit C. dial D. call8. Breakfast can be brought to your room at your .A. words B. wish C. hope D. request9. A meal will be during the flight.A. serve B. served D. i
23、s serving D. serving10. We have two double rooms in this hotel for you.A. booked B. got C. taken D. reserved11. There are two swimming pools in the four-star hotel.A. in B. open C. indoor D. outdoor12. A: Excuse me, could you tell me how I can get to Shanghai Museum?B: .A. Its far away from hereB. Y
24、ou can take bus over thereC. Yes, cross the road and youll see it to your left D. Im sorry, you wont miss it13. On holidays all rooms are .A. booked up B. booked C. available D. free of charge14. A: Thank you for your information.B: .A. You are welcome B. Never mindC. Its my duty D. That all right11
25、. A: Hope youll have a pleasant trip home.15. A: Hope youll have a pleasant trip home.B: .A. Please give my best regards to your family.B. Happy landing.C. Thank you very much. Goodbye.D. Be sure not to leave anything behind, pleaseIII. Complete the dialogue: ( 10%)A. Certainly madam. Heres your key
26、. Your room is on the 7th floor and on the left. Room 781. Check out is at 12 noon.B. Good evening, welcome to our hotel. May I help you？C. Can I take a credit card for the deposit?D. Its my pleasure. I hope you enjoy your stay.E. Ok Ive found it. Checking out on the 27th?Staff: 1 Guest: Good evenin
27、g, I have a reservation under the name of Tomlinson.Staff: 2 Guest: Thats right. Staff: 3 Guest: Yes, sure. Also, Id like a non-smoking room please. Staff: 4 Guest: Thank you.Staff: 5 III. Reading comprehension: AHi Sam! Great to hear from you! Guess what? Ive got a summer job! Im working at Disneyl
28、and! Its very interesting!In the morning, I usually greet the visitors at the gate . I answer their questions and give them a map of the park. In the afternoon, I help sell gifts.I really enjoy the job! I will work for two months. Why dont you apply for a job here, too? We can have a good time toget
29、her Thats all for now. Write back soon. Love, Grace!. Who is the writer of this letter?_A. Sam B. Grace C. We dont know. D. Jack2. This is _. A. building B. enjoy C. an E-mail D. short3. Where does Grace work? _A. She works at Disneyland. B. She works as a nurse.C. She works as a policeman.D. She wo
30、rks as a bus driver.4.How long will Grace work in the Disneyland? _.A. half a year B. one month C. two months D. three months5.What does she do in the park? _.A. Greet the visitors at the gate.B. Answer their questions.C. Give them a map of the park.D. All of the answers. ( 10%) BCan you make a tele
31、phone call? Of course you can make it in Chinese. But a call in English is quite different from a call in Chinese. If you want to ask somebody to answer the telephone, you cannot say, “Please ask Mr. Brown to answer the telephone.” Instead, you should say, “May I speak to Mr. Brown?” If you want to
32、ask who is answering the telephone, you should say, “who is this?” or “Is this Mr. Brown(speaking)?” instead of “Who are you?” If you want to tell the other one who you are, you should say, “This is John(speaking)” instead of “Im John”.6. Make a telephone call in English is_ making a telephone call in Chinese.A. not the same as B. better thanC. the same as7. If you want to ask wh
