1、Managing People,人员管理,Teaching & Learning Objectives,To enable Ss to talk about “management ” To familiarize Ss with vocabulary related to “management” To develop Ss listening and reading skills To improve Ss socializing and entertaining skills To cultivate Ss problem-solving ability To enhance Ss bu
2、siness writing techniques by writing a memo,Overview,Quotation Starting up Listening: Good managers Vocabulary: Verbs & prepositions Reading: Managing across cultures Language review: Reported speech Skills: Socializing & entertaining Case study: The way we do things,Quotation,Management problems al
3、ways turn out to be people problems. John Peet, British Management Consultant Discuss the quotation in pairs and suggest examples of management problems that are not people problems.,What is Management?,Management is both art and science. It is the art of making people more effective than they would
4、 have been without you. The science is in how you do that. There are four basic pillars: plan, organize, direct, and monitor.,Definition of Management,LEADING A TEAMTO ACHIEVEPLANNED OBJECTIVES,Definition of Management,The word management comes from the French mange (Italian maneggio) which means dr
5、essage exercises to train horses in obedience and deportment!,Management Tasks,PLANNING ORGANISING LEADING CONTROLLING ACHIEVING,POLCA,PLANNING ORGANISING LEADING CONTROLLING ACHIEVING,Mission/Strategy planning Objective setting,Organising time Organising work Decision-making,Setting direction Align
6、ing the team Motivating and inspiring,Correcting errors Disciplning Appraising,Putting it all together and getting the right things done,Starting up,A. What qualities and skills should a good manager have? Choose the six most important from the list.,Starting up,B. If you are managing people from di
7、fferent cultures, what other qualities and skills do you need?,Listening: Good Managers,A. Kriengsak Niratpattanasai is a management consultant in Thailand. Listen and complete the chart.,Listening: Good Managers,B. Listen and decide whether these statements are true or false, according to Kriengsak
8、.Managers need to: 1. plan in advance. True2. find out about the local language, culture and conditions.True3. get to know the local people. True4. try to become experts as soon as possible. False5. spend time observing and asking questions. True,Listening: Good Managers,C. Listen and answer these q
9、uestions. 1. What do foreign managers often want from Asian staff?They mistakenly want them to be more forceful, to deal with problems logically, and to be ambitious. 2. What do the managers sometimes ignore?They ignore the background, education and cultural differences between themselves and their
10、staff. 3. Why might the managers underestimate the local skills and abilities?Because they focus too much on their weaknesses, jump to conclusions too quickly and label all local staff as the same.,Listening: Good Managers,D. What advice would you give to a foreign manager who is going to manage sta
11、ff in China?,Vocabulary: Verbs & prepositions,A. Verbs and prepositions are often useful for describing skills and personal qualities. Match the verbs 1 to 7 with the prepositions and phrases a) to g).A good manager should:1. respond c) to employees concerns promptly2. listen g) to all suggestions f
12、rom staff3. deal e) with problems quickly4. believe a) in their employees abilities5. delegate b) to a deputy as often as possible6. communicate d) with colleagues clearly7. invest f) in regular training courses for employees,Vocabulary: Verbs & prepositions,C. Some verbs combine with more than one
13、preposition. Say whether the following combine with someone or something.1. a) report to someoneb) report on something2. a) apologise for somethingb) apologise to someone3. a) talk to someoneb) talk about something4. a) agree with someoneb) agree on something5. a) argue about somethingb) argue with
14、someone,Reading Managing across cultures,A Many US managers are sent abroad to work; some find it difficult to adapt to the local conditions. What do you think the figure is? Approximately 1 in 7 Approximately 1 in 5 Approximately 1 in 3,Reading Managing across cultures,B. Answer these questions abo
15、ut the article. Why has the number of people working abroad increased? What are the differences in the way the two managers managed their staff?,Reading Managing across cultures,Who did the following-the German manage in England or the American manager in France? He made staff stay inside the buildi
16、ng at lunchtime. German manager He gave staff targets. He had meals with each member of staff. He stopped staff drinking during working hours. He seemed to be watching his staff. He worked harder than other staff.,German manager: a, d American manager: b. c, e, f,Language review: Reported speech,C.
17、Your colleague is away and you have been asked to check their voice mail. Listen to each message and write a short note for your colleague.1. Jenny rang about the conference. She said shed found a hotel with good rates. She asked how many rooms you wanted to book.,Language review: Reported speech,2.
18、 Jason phoned about the management training course. He said he wanted to confirm his place on the course and he asked who was leading it. 3. Carol rang about next Fridays meeting. She asked how many people would be at the meeting and what time it would finish. 4. Maria phoned about the budget. She w
19、anted to know how much you had spent on the Tokyo trip. She said she needed to fill in the expenses claim by Friday.,Skills: Socialising & entertaining,Socialsing is an important part of good management. When socialising for business in China, how important are the following?1. being on time2. the w
20、ay people dress3. how you address people (first names or family names?)4. giving gifts5. shaking hands/kissing/hugging/bowing,1. Punctuality,What counts as “being on time”? How late do you have to be before youre considered late? Discuss in relation to different business and social situations, such
21、as meetings and dinner parties. Is the answer the same in all cases?,2. Dress,Should people dress differently in relation to different business and social situations?formal / casual / smart-casualsmart-casual: dressing smartly but in casual clothes,4. Gifts,When do you give gifts? What should you gi
22、ve? Does the recipient unwrap them immediately or wait till later?,5. Customary Gestures,How often do people shake hands? Every day on meeting or less often? When is kissing or hugging appropriate, if at all? Should westerners in Asia bow or just use the universal gesture of shaking hands?,Skills: S
23、ocialising & entertaining,B. Rachel, who is from the UK, is on a business trip to Russia. Alexandra is a Russian business contact. Listen to their conversation. Then answer these questions.1. What does Alexandra invite Rachel to do?Have dinner at a restaurant with colleagues.2. Does Rachel accept?Ra
24、chel refuses politely.,Skills: Socialising & entertaining,C. Complete this extract from the conversation in Exercise B.Rachel: Well, its very kind of you , Alexandra, but I think Id like to relax at the hotel tonight if you dont mind. Im a bit tired, quite honestly.Alexandra: Are you sure? Youd real
25、ly enjoy it.Rachel: Its very kind of you, but perhaps another time.,Skills: Socialising & entertaining,D. Marta is being entertained by Sven, who works for the company she is visiting on a business trip to Sweden. Listen to their conversation. Below are the answers to three questions. What were the
26、questions?1. Well, Marta, people like to be in the open air.What do people here like doing in their spare time?2. I usually watch television.What about you, Sven, what do you usually do after work?In the evenings?3. Well, generally I spend time with my children.How about you, Marta?,Skills: Socialis
27、ing & entertaining,E. Listen to another conversation between Sven and Marta.What did Sven do to entertain Marta?,Sven showed Marta round Stockholm and took her for a meal.,Skills: Socialising & entertaining,F. Listen again. In which order do you hear these sentences?,Skills: Socialising & entertaini
28、ng,Role play these situations.,Case Study: The way we do things,Case Study: The way we do things,Homework,Writing As the Sales Manager of MPA, write a memo to the CEO about the actions agreed on in the meeting with the sales representatives.,Further Discussion,A successful Project Manager must effec
29、tively manage the resources assigned to the project. This includes the labor hours of the designers, the builders, the testers and the inspectors on the project team. It also include managing any labor subcontracts. However, managing project resources frequently involves more than people management.
30、 The project manager must also manage the equipment used for the project and the material needed by the people and equipment assigned to the project.,Further Discussion,Managing direct employees normally means managing the senior person in each group of employees assigned to your project. Remember t
31、hat these employees also have a line manager to whom they report and from whom the usually take technical direction.,Further Discussion,Managing the people resources means having the right people, with the right skills and the proper tools, in the right quantity at the right time. It also means ensu
32、ring that they know what needs to be done, when, and how. And it means motivating them to take ownership in the project too.,Further Discussion,The equipment you have to manage as part of your project depends on the nature of the project. The project management key for equipment is much like for people resources. You have to make sure you have the right equipment in the right place at the right time and that it has the supplies it needs to operate properly.,
