1、FOR WINDOWS(V20080911_0635ET_AP)NOTE: Information listed on this document is based on our latest software (applications, firmware, drivers, etc.), hence please updateINDEXACTIVDRIVER How to obtain (download)?-1ACTIVDRIVER How to verify? -3ACTIVDRIVER How to update (or install)? -4ACTIVDRIVER How to
2、un-install (remove)?-5ACTIVBOARD-FIRMWARE How to verify? -6ACTIVBOARD-FIRMWARE How to update? -7ACTIVBOARD-FIRMWARE How to obtain (download)? -7ACTIVBOARD Not detected! -7ACTIVBOARD Unstable writing (skipping, spiking, etc.)! -8ACTIVBOARD How to calibrate, when pen doesnt line-up with cursor?-9ACTIV
3、BOARD How to clean? -10ACTIVOTE How to identify (915Hz or 2.4GHz)? -11ACTIVOTE-915MHZ How to reset registration? -11ACTIVOTE-915MHZ Country Error! Or, old-Vote picture message! -11ACTIVOTE How to replace batteries? -11ACTISLATE-2.4GHZ Unstable writing (random right-click, etc.) -12ACTIVPEN Not worki
4、ng. -12ACTIVPEN Writing delays (Activstudio)?-12ACTIVSTUDIO Not installing on Vista computer, using CDs!-15ACTIV SOFTWARE How to update via “web”?-16ACTIV SOFTWARE How to download “full version 3”? -17ACTIV SOFTWARE How to request “version 3 discs”? -18ACTIV SOFTWARE How to update via “Dashboard”?-1
5、9ACTIV SOFTWARE Selecting which software opens flipcharts -19PRM-10 Warranty-23PRM-10 LAMP Warranty-23PLC-XE40 Warranty-23PLC-XE40 LAMP Warranty-23ACTIVDRIVER How to obtain (download)? (P North America Support Driver Upgrades)Go to Select North AmericaSelect SupportSelect Driver Upgrades2Select and
6、download appropriate driverPlease read all instructionssteps, before installing3ACTIVDRIVER How to verify?Open Control PanelOpen Add or Remove ProgramsDriver will be listed on Add or Remove Programs window, and it will list driver version4ACTIVDRIVER How to update (or install)?Download driver (see H
7、ow to obtain)Right-click downloaded fileSelect Open Select setup languageClick OKFollow Installation Wizard stepsNOTE: If computer already has an Activdriver installed, then please remove it before installing new driver (see How to un-install)5ACTIVDRIVER How to un-install (remove)?Open Control Pane
8、lOpen Add or Remove ProgramsSelect Activdriver Click on Remove buttonConfirm removal (Click Yes)After removal is complete, please reboot computer6ACTIVBOARD-FIRMWARE How to verify?Click on Activcontrol icon, on system tray, next to computer timeSelect About Activboard firmware version will be listed
9、 on window. NOTE: Activboard must be connected to computer and detected, in order to see Firmware 7ACTIVBOARD-FIRMWARE How to update?Make sure board is connected to computer and detected (Activpen and board are interacting. Or, board is listed under Activcontrol)If using laptop, please do not run up
10、date while on battery power. Please use AC power source (wall outlet)Close all open applicationssoftware. Do not run any other tasks or software while updating firmwareRun firmware update (use firmware file(s) and follow instructions provided by Customer Support)After upgrade is complete, please reb
11、oot board (disconnect from power outlet, wait 7 seconds, re-connect to power)ACTIVBOARD-FIRMWARE How to obtain (download)? Contact Customer Support at 888-652-2848, option 3ACTIVBOARD Not detected!Reboot your Activboard:a) Disconnect board power-supply from power outletb) Wait 7 secondsc) Re-connect
12、 board power-supply to power-outletd) TestIF still not detected, then verify you have the latest Activdriver. IF you dont have the latest driver, THEN download, install, reboot computer and reboot board (See Activdriver: “How to verify, How to download, How to install”)8ACTIVBOARD Unstable writing (
13、skipping, spiking, etc.)!Make sure you are using the latest Activdriver (see Activdriver-“How to verify”)Make sure your board has the latest firmware (see Activboard-Firmware-“How to verify”)Test board using Activpen from another working board Test board using USB A-B (and/or Serial) cable from anot
14、her working board Test board using power-supply from another working board Test board using board power-cable from another working board Test board while connecting directly to power outlet on wall (no power sourcestrips) Test board while connecting to a different power outlet (different wall) Test
15、board using another computerTest board while all other electrical devices in room are turned-off, including lightsAnother way to see if cause of issue is coming from items listed above, or from board itself, is to a) borrow another working board (from another room), b) remove unstable board, c) conn
16、ected sample board to current cablescomputer, d) testIF none of the above items solve issue, then please replace board electronics (see Activboard-Electronics-“How to replace”, or contact customer support)IF replacing electronics does not solve issue, then please contact Customer Support for next stepsSpiking Example Skipping Example
