1、上课笔记Dear Mr. Paul Chandler,This letter is written to express our sorry towards the delayed shipment of your order.This accident is purely our responsibility. Although we have learnt the truck drivers strike two weeks ahead, we could not get your order settled before then.As to the two damaged desks,
2、 we do feel sorry for them, and will soon replace them by next Friday.Besides, you were right about the invoice, which we have delivered the renewed / amended one to you on a separate mail. It is our pleasure to inform you that you will have another 2% discount on this order as a treat for our estab
3、lished business link.We assure you that this event is solely an accident, and will NEVER happen again.Steps for Part 2:1 number the notes then the figure rose 240 to 540 in Feb, a increase of 80%. It was partly caused by the computer system breakdown happened in Feb.Fortunately, we introduced an imp
4、roved order system in March. As a result, we saw a decrease of 310 in complaint (especially in incorrect order delivered) number in March.ConclusionIn sum, we can define the effects of our measures taken, which pros outweight the cons as the complaint numbers fell. However, to further the influence,
5、 we plan as follows:Recommendation1 Provide training for our deliver teams regarding regional arrangement.2 Upgrade the vehicle of our deliver teams from QQ to Fit.The way to express your will to helpI am glad that I can be helpful.If I can be more helpful, do please let me know.Review Scheme1 compl
6、ete all practice task by comparing the answer to the question2 proof-read all low-level sample articles3 circle and copy expression from all high-level samples4 within time limit, complete two sets of exam tasks (1 letter, 1 report)5 review either by yourself days later for correction of language, o
7、r by your peers hours later for discussion of ideas.The content of a presentationThe presentation of this afternoon starts at 4pm, and you will -1 watch a demo ads of our company,2 enjoy the 10-min presentation by Carol Snape,3 and discuss the possible deal.Letter opening 1 It is our honor to write
8、you this letter as to2 We are delighted to notice your order for 3 This letter is written to informLetter closing (function)1 promptWould you please let me have the final version of the report by Friday noon? Thank you in advance.2 greetWish you the best, and looking forward meeting you soon.Wish yo
9、u a pleasant and cozy ride!3 contactWhenever your concern arises, do feel free to contact us.Dear Mr.Johnson,We are so sorry to let you be noted that our appointment with you(11th.) needs to be postponed for an urgent event.Please kindly reply us with your schdule as to set our next appointment prom
10、ptly.As we have known each other for years, you should be sure about how we regard you. We owe you an apology on this.The next treat is on me.Best wishes,JGeorge,Did you forget sth.?You are supposed to meet me at the board room 30 mins ago.I have drunk 6 cups of tea before I took the final departure
11、.Shall we have it, or just leave it?Let me know by 10am.I will be waiting in my office. See you then.Hi, guys, you all should notice that the inspection is on next Tuesday(11th), from 10am to 4pm.This inspection is a key to our license next year.Make sure all of your staff are well informed, and can
12、 botton up beforehand.P68.FindingAccording to the pie chart, it is obvious that direct mail fell behind as less people read it taking 9% of all. Yet, as the number of internet subscriber rose, access to website (currently 10%) grew as well.The radio costs us one third of all budget, which in return
13、brings us a 40% impact on our audience.We have got your invoice. However, we feel sorry to let you know, according to our financial procedures, you will get your payment once the project is finished.Names of Airports in Major English-Speaking Cities Washington D.CRonald Reagan National AirportNew Yo
14、rkJohn F Kennedy International AirportLondon:Gatwick AirportHeathrow AirportLonder-Waterloo AirportLuton AirportStansted AirportLondon City AirportSydney:Sydney Bankstown AirportSydney Water AirportKingsford Smith AirportSydney West AirportPalm Beach SPB AirportPerth:Jandakot AirportPerth International AirportToronto:Toronto Lester B. Pearson International AirportButtonville Municipal AirportDownsview AirportMetropolitan Area AirportSeattle:Seattle-Tacoma International AirportBoeing Fld International AirportLiverpool: Liverpool John Lennon Airport
