1、Managing Diversity,BUS 206 Erlan Bakiev, Ph. D. Zirve University Spring 2012,Define workplace diversity and explain why managing it is so important Describe the changing workplaces in the United States and around the world Explain the different types of diversity found in workplaces Discuss the chal
2、lenges managers face in managing diversity Describe various workplace diversity management initiatives,Managing Diversity Learning Outcome,What is Workforce Diversity?,Workforce Diversity - the ways in which people in an organization are different from and similar to one another.,Exhibit 4-1: Timeli
3、ne of the Evolution of Workforce Diversity,Levels of Diversity,Surface-level diversity- Easily perceived differences that may trigger certain stereotypes, but do not necessarily reflect the ways people think or feel.,Deep-level diversity -Differences in values, personality, and work preferences.,Exh
4、ibit 4-2: Benefits of Workforce Diversity,Race and Ethnicity,Race - the biological heritage (including skin color and associated traits) that people use to identify themselves. Ethnicity - social traits (such as cultural background or allegiance) that are shared by a human population.,Exhibit 4-3: C
5、hanging Population Makeup of the United States,Exhibit 4-4: Global Aging: How Much do You Know?,Exhibit 4-4: Global Aging (cont.),Types of Diversity,Age - Both Title VII of the Civil Rights Act of 1964 and the Age Discrimination in Employment Act of 1967 prohibit age discrimination. Gender - Women (
6、49.8%) and men (50.2%) now each make up almost half of the workforce.,Challenges in Diversity (cont.),Stereotyping - judging a person based on a prejudicial perception of a group to which that person belongs. Discrimination - when someone acts out their prejudicial attitudes toward people who are th
7、e targets of their prejudice. Glass Ceiling - the invisible barrier that separates women and minorities from top management positions.,Exhibit 4-5: Types of Diversity Found in Workplaces,Challenges in Managing Diversity,Bias - a tendency or preference toward a particular perspective or ideology. Pre
8、judice - a pre-conceived belief, opinion, or judgment toward a person or a group of people.,Types of Diversity,Disability/Abilities - The Americans With Disabilities Act of 1990 prohibits discrimination against persons with disabilities. Religion - Title VII of the Civil Rights Act prohibits discrim
9、ination on the basis of religion. GLBT: Sexual Orientation and Gender Identity - U.S. federal law does not prohibit discrimination against employees on the basis of sexual orientation.,Exhibit 4-6: Employers Fears About Disabled Workers,Exhibit 4-7: Forms of Discrimination,Exhibit 4-8: Major Equal E
10、mployment Opportunity Laws,Top Management Commitment to Diversity,Mentoring - a process whereby an experienced organizational member (a mentor) provides advice and guidance to a less-experienced member (a protg). Diversity Skills Training - specialized training to educate employees about the importa
11、nce of diversity and to teach them skills for working in a diverse workplace.,Commitment to Diversity (cont.),Employee Resource Groups - groups made up of employees connected by some common dimension of diversity.,Exhibit 4-9: What a Good Mentor Does,Terms to Know,Workforce diversity Surface-level diversity Deep-level diversity Race Ethnicity Bias Prejudice,Stereotyping Discrimination Glass ceiling Mentoring Diversity Skills Training Employee resource groups,
