1、,ENGLISH FOR CAREERS,旅游英语 2,Unit 2,Flight Service &Immigration,Warming-up,Reading A,Listening,Speaking,4,1,2,3,Reading B,5,Writing,6,Project,7,Vocabulary and Structure,8,Self-evaluation,9,Unit 2 Flight service & Immigration,Warming-up,Task 1,Task 2,Unit 2 Flight service & Immigration,Warming-up,1. S
2、candinavian Airlines 2. Air Canada 3. Russian International Airlines 4. Delta Air Lines 5. Dragon Air 6. Germany Lufthansa Airlines 7. Thai Airways International 8. Emirates Airlines,Task 1,a. 阿联酋航空公司 b. 北欧航空公司 c. 德意志汉莎航空公司 d. 加拿大航空公司 e. 美国达美航空公司 f. 俄罗斯国际航空公司 g. 泰国国际航空公司 h. 港龙航空公司,Match the airline
3、companies with their Chinese names.,b,d,f,e,h,c,g,a,Unit 2 Flight service & Immigration,Warming-up,1. Frankfurt Airport 2. Changi Airport 3. Kuala Lumpur International Airport 4. Kennedy Airport 5. Heathrow Airport 6. Narita International Airport 7. Charles de Gaulle International Airport 8. Bangkok
4、 International Suvarnabhumi Airport,Task 1,a. Malaysia b. Britain c. Germany d. France e. Japan f. Singapore g. Thailand h. America,Match the international airports with their countries,c,f,a,h,b,e,d,g,Unit 2 Flight service & Immigration,Reading A,Text,Task 1,Task 2,Task 3,Task 4,Background Informat
5、ion,Unit 2 Flight service & Immigration,Reading A,Background Information,Duty-free shopDuty free shops are retail outlets that are exempt from the payment of certain local or national taxes and duties, on the requirement that the goods will be sold to travelers who will take them out of the country.
6、,Unit 2 Flight service & Immigration,Task 1,Discuss in group. What do you think should be the most important elements for an international airport?,Reading A,Unit 2 Flight service & Immigration,A New Experience at Frankfurt AirportWhether you are departing from or arriving at Frankfurt Airport, you
7、may like to take advantage of the convenient and special services that are available here: transportation, passenger assistance, shopping, and relaxation.TransportationNot only is Frankfurt Airport one of the biggest airports in Germany and the second biggest in Europe with over 100 airlines operati
8、ng, it has excellent and convenient transportation links into the city and beyond. Comfortable trains whisk passengers to and from the airport. Many trains have direct links to local destinations and regional and long-distance train routes can be conveniently reached by changing trains at the main r
9、ailway station in Frankfurt.,Reading A,Unit 2 Flight service & Immigration,Passenger AssistanceThe passenger service at Frankfurt Airport puts “Guests first“. The services available for disabled passengers and those with limited mobility are of particular note. Such passengers can reserve a personal
10、 porter or escort service, to help them to their destinations comfortably and via the shortest route. Special parking bays for disabled people are available in the car park.ShoppingShopping at Frankfurt Airport is a special experienceensured by the wide variety, stylish atmosphere and international
11、flair of the many shops in both terminals, before and behind the security checkpoints. Duty Free shops offer travelers many opportunities to snap up real bargains. An official price survey revealed that customers pay less than the best prices offered at other German retail outlets for more than 90 p
12、ercent of all products sold in the Duty Free shops at the airport.,Reading A,Unit 2 Flight service & Immigration,RelaxationPeople will have plenty to choose from if they want to relax whilst waiting for their flight to board. They can be revitalized with a massage, visit a hair salon, or go on a tou
13、r of the airport. For those who prefer reading or using their computers, there is a well-designed waiting and rest area with comfortable furniture.,Reading A,Unit 2 Flight service & Immigration,法兰克福机场新体验无论你是从法兰克福机场登机出发还是乘机抵达此地，你都应该会喜欢享用这里既便利又有特色的服务，包括交通服务、旅客协助、购物及休闲设施。交通服务法兰克福机场是德国最大的机场之一，也是欧洲第二大机场，
14、运营逾百条航线。不仅如此，它还拥有完备、便利的交通线，通往市内及其周边地区。舒适的火车快速来往于机场，接送旅客。多趟火车直达各本市车站，人们在法兰克福主火车站可以方便地转车至各城镇区间车及长途火车线。,Reading A,Unit 2 Flight service & Immigration,旅客协助法兰克福机场的旅客服务秉承“顾客至上”的信条，为残疾旅客和那些行动不便的旅客提供的服务尤其值得一提。这些旅客可以预约行李搬运人员及个人陪同服务，帮助他们通过最快捷的途径顺利抵达目的地。在停车场也设有专为残障人士配备的停车区域。购物航站楼众多商家多样化的货品选择、时尚的装修风格及其国际化风范给在法兰
15、克福机场购物的游客带来独特的体验。无论在安检之前还是之后都是如此。免税店为旅客提供了购买便宜货的好机会。官方的价格调查显示，与德国其他零售渠道的最低价相比，90%多的商品都能够在该机场免税店以更加便宜的价格购买到。,Reading A,Unit 2 Flight service & Immigration,休闲候机过程中人们如果想找个地方放松一下，可以有多种选择。他们可以做个按摩恢复一下精力，到美发沙龙做个新发型，或者来一个机场游。对于那些想读书或者用电脑的人们，机场里有设计合理的休息等候区，里面配有舒适的设备。,Reading A,Unit 2 Flight service & Immigr
16、ation,Assistance n.援助；帮助e.g. 1.We are ready to render them economic assistance .2.You can not rely on his assistance .,Assistance,n. :the activity of contributing to the fulfillment of a need or furtherance of an effort or purpose; a resource,Reading A,Unit 2 Flight service & Immigration,snap up :把
17、. 抢到手； 争购E.g. 1.When there is a shortage, people will snap up goods.2.The cheapest articles at the sale were quickly snapped up.,snap up,v. :get hold of or seize quickly and easily,Reading A,Unit 2 Flight service & Immigration,n.: an agreement between parties (usually arrived at after discussion) fi
18、xing obligations of each; Verb: negotiate the terms of an exchange,Bargain ; n.交易；便宜货；契约v.讨价还价；议价；(谈价钱后)卖 E.g. 1.He made a satisfactory bargain with them. 2. He bargained with them for the property.,Bargain,Reading A,Unit 2 Flight service & Immigration,Task 2,1. passenger assistance _ 2. transportat
19、ion _ 3. direct link _ 4. Guests first _ 5. parking bay _ 6. disabled people _ 7. Duty Free Shop _ 8. retail outlet _,Translate the following expressions into Chinese meanings.,Reading A,旅客协助,交通,直达,顾客第一,停车处,残障人士,免税店,零售渠道,Unit 2 Flight service & Immigration,( )1. Frankfurt Airport is the largest airp
20、ort in Europe. ( )2. All passengers can reserve a personal porter or escort service if they want. ( )3. Disabled people can use special parking bays in the car park. ( )4. Most goods sold at Duty Free Shops at Frankfurt Airport is cheaper than other German retail outlets ( )5. Passengers can go to t
21、he rest area if they prefer reading while waiting for the f light.,Task 3,Decide whether the following statements are true (T) or false (F) according to the passage.,Reading A,F,F,T,T,T,Unit 2 Flight service & Immigration,Sear online for the homepage of an international airport and introduce it to y
22、our classmates briefly. You may refer to Warming-up Task 2.,Task 4,Reading A,Unit 2 Flight service & Immigration,Task 2,Task 3,Task 4,Task 5,Task 1,Listening,Unit 2 Flight service & Immigration,Chen Qiang: Excuse me, Id like to help order some drinks for my tourists. They dont know English. Stewarde
23、ss: OK. What would they like? Chen Qiang: What do you have? Stewardess: We have coffee, tea, fruit juice, 1._, wine and mineral water. Chen Qiang: The gentleman in 12A would like tea and the young lady by the window told me shed like lemon juice. Stewardess: Im sorry, sir. We dont have lemon juice.
24、What about 2._juice or pineapple juice instead? Chen Qiang: Oh, yes. Orange juice then, thank you. Could she have ice please? Stewardess: Sure. Here you are.,Task 1,Listening,Chen Qiang is a tour leader. He is talking with a stewardess to help his tourist order some drinks on a plane. Listen to the
25、conversation and fill in the blanks with what you hear.,soft drinks,orange,声音,Unit 2 Flight service & Immigration,Task 1,Listening,Chen Qiang is a tour leader. He is talking with a stewardess to help his tourist order some drinks on a plane. Listen to the conversation and fill in the blanks with wha
26、t you hear.,Chen Qiang: Thank you. By the way, 3._ is the flight to Frankfurt Airport? Stewardess: Less than 11 hours. Well arrive at 16:20 local time. We should be exactly on time. Chen Qiang: Thats great. Im a little anxious about our 4._ flight. Is there any way I can get any information about it
27、? Stewardess: Yes. All the connecting flights information is in the 5._ magazine. Ill show you after Ive finished the drinks service if you like. Chen Qiang: Yes, please. Thank you very much. Stewardess: Youre welcome.,how long,connecting,in-flight,Unit 2 Flight service & Immigration,1. Whats the sy
28、mptom of the sick tourist?A. She feels like dizzy. B. She feels like vomiting.C. Her ears are buzzing. D. She looks rather pale. 2. What does the stewardess suggest at first? The tourist should take pills for airsickness. The tourist should lie down. The tourist should have a glass of warm water. Th
29、e tourist should go to the washroom 3. What does Chen Qiang suggest? Move the tourist to empty seats at the back. Find a doctor on the plane. Get some airsickness pills for the tourists. Let the tourist vomit into the airsick bag.,Task 2,Listening,One of the tourists in Chen Qiangs group is not feel
30、ing well, and a stewardess is coming over to offer help. Listen to the conversation and choose the best answer to each of the following questions.,B,C,A,声音,Unit 2 Flight service & Immigration,Script Stewardess: Sir, I see your seat light is on. What can I do for you? Chen Qiang: Excuse me, a member
31、of my tour group feels like vomiting. Stewardess: Could you let me have a look? Er. Do you think she is airsick? It is a little bumpy at present. Chen Qiang: Yeah, maybe. What can we do for her? Stewardess: A glass of warm water may help to settle her stomach. May I bring it for her? Chen Qiang: Yes
32、, please. Could she move to the two empty seats at the back? Maybe she would feel better lying down. Stewardess: Certainly, sir. Theres an airsick bag in the pocket in front of the seat. Chen Qiang: Oh, right. Thank you. Stewardess: Thats all right. Ill be back with the water in a minute. Chen Qiang
33、: Thank you very much indeed. Stewardess: If she doesnt feel better in ten minutes, please do inform me. Ill bring some pills for airsickness. Chen Qiang: All right. Thank you.,Listening,Unit 2 Flight service & Immigration,Ladies and gentlemen, now our flight has landed at 1._. The local time is 4:2
34、0 pm. The temperature outside is 2._F. The aircraft is taxiing. For your safety, please stay in your seats until the aircraft has come to a complete stop and the Fasten Seat Belt sign has been 3._. Please be careful when taking bags from the overhead compartments and be sure to take all your belongi
35、ngs with you. Your checked baggage can be claimed in the baggage 4._ on carousel No. 7. All transit passengers please go to the 5._ counter in the departure lounge to check your onward flight information. Welcome to Frankfurt. Thank you very much for selecting Lufthansa Air today and we look forward
36、 to serving you again. We wish you a very pleasant onward journey and time in Germany.,Task 3,Listening,This is an announcement on the plane when the plane is taxiing. Listen to it and fill in the blanks with what you hear.,Frankfurt Airport,66,turned off,claim area,connection flight,声音,Unit 2 Fligh
37、t service & Immigration,Task 4,Listening,Two tourists in Chen Qiangs group cannot find their luggage. Chen Qiang is now talking with an airport check about the missing luggage in the luggage claim area. Listen to the conversation and decide whether the following statements are true (T) or false (F).
38、,The tour group has been waiting for the luggage for two hours. The tour group cant find two bagsone blue and the other black. The flight number is LH721. The two bags were put on another flight which will arrive in about two hours.The tour group has to go back to pick up the two bags.,F,F,T,T,F,声音,
39、Unit 2 Flight service & Immigration,Task 4 Script,Clerk: Good afternoon. May I help you? Chen Qiang: Yes. Weve been waiting in the baggage claim area for at least an hour, but two of our group members still cant find their luggage. Clerk: Could you describe their bags, please? Chen Qiang: Yes. There
40、 are two bags. One is a big blue-black leather suitcase and the other is a black backpack. Clerk: Thank you. Which flight were you on? Chen Qiang: Lufthansa flight LH721. Clerk: May I have a look at the luggage claim tags? Chen Qiang: Yes. Here you are. Clerk: Please wait for a moment. Let me checkO
41、h, Im sorry. There was a problem and the two bags missed the flight. Theyve been put on another flight which will arrive in about two hours.,Listening,Unit 2 Flight service & Immigration,Task 4 Script,Chen Qiang: Oh dear, what can we do? We cant wait for another two hours. Clerk: No, of course not.
42、If you would please fill in this form with the details and your hotel address and phone number, well contact you as soon as your luggage arrives. Chen Qiang: Do we have to come back here to pick them up? Clerk: No. Well deliver your luggage directly to your hotel. Chen Qiang: Thats great! Thank you
43、so much! Clerk: My pleasure.,Listening,Unit 2 Flight service & Immigration,Task 5,Listening,Chen Qiangs tour group has been waiting for the local guide, Angela, for about 20 minutes at the airport, but she still hasnt shown up. Now Chen Qiang is calling her. Listen to the conversation and answer the
44、 following questions.,Where is Chen Qiangs tour group now?_ Why is Angela late?_ When will Angela get to the airport?_ What does Angela suggest the tourists do?_,At the international exit.,There is a traffic accident on the road.,In about 30 minutes.,Wait in the rest area to the right side of the ex
45、it.,声音,Unit 2 Flight service & Immigration,Chen Qiang: Hello, is this Angela? Angela: Yes? Chen Qiang: This is Chen Qiang, the tour leader from China International Travel Service. My tour group is now at the international exit, but we cant find you. Angela: Oh, Im terribly sorry for the delay. There
46、 was a traffic accident on the road. Weve been stuck in a traffic jam. Chen Qiang: When do you expect to get to the airport? Angela: In about 30 minutes. Theres a rest area just to the right side of the exit. Could you please wait there? Chen Qiang: Oh, I see the place. Some of the tourists are real
47、ly tired now after the long flight. Angela: Yes, Im sorry. Please take good care of your luggage. When I arrive, Ill ask some porters to help. Chen Qiang: Thank you. Angela: Now the traffic is moving. I dont think it will be much longer. Chen Qiang: No problem. Well be waiting for you in the rest ar
48、ea. See you later. Angela: See you later.,Task 5 Script,Listening,Unit 2 Flight service & Immigration,Task 2,Task 3,Task 4,Task 1,Speaking,Unit 2 Flight service & Immigration,Task 1,Speaking,Tour leaderWhat kind of food do you have?Id like to have please.Do you have some soft drink?Id like May I also have ice please?Thank you.,
