1、,Communication,Communication,Group member: 王明芳，陈丹阳，谢颜，章君,Group member: 王明芳，陈丹阳，谢颜，章君,Communication,among us,definition,survey,analysis,suggestion,process,Definition:,By and large, Communication (from Latin commnicre, meaning “to share“) is a purposeful activity of exchanging information and meaning
2、across space and time using various technical or natural means, whichever is available or preferred.,6,4,4,Communication,Communication requires a sender, a message, a medium and a recipient, although the receiver does not have to be present or aware of the senders intent to communicate at the time o
3、f communication; thus communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The communication process is complete once the receiver understands the senders message.,Three primary steps of com
4、munication,Thought: First, information exists in the mind of the sender. This can be a concept, idea, information, or feeling.Encoding: Next, a message is sent to a receiver in words or other symbols.Decoding: Finally, the receiver translates the words or symbols into a concept or information that a
5、 person can understand.,10,verbal communication.,body language, eye contact, sign language and haptic communication. Other examples are media content such as pictures, graphics, sound, and writing.,non-verbal communication.,The Convention on the Rights of Persons with Disabilities also defines the c
6、ommunication to include the display of text, Braille, tactile communication, large print, accessible multimedia, as well as written and plain language, human-reader, augmentative and alternative modes, means and formats of communication, including accessible information and communication technology.
7、Feedback is a critical component of effective communication.,9,Questionnaire survey,its big tile-like icons, and pushes things further with some neat features,object:students in ZHEJIANG A&F UNIVERSITY place: library, Teaching Building, dormitory A&C aim:investigate the situation of the communicatio
8、n among us, then analysis the result and give our suggestions to solve the problems. time:this Monday division of labor: 问卷编写：章君 问卷发放，回收：王明芳，陈丹阳，谢颜，章君 问卷统计；王明芳，谢颜，章君 ppt制作：章君 谢颜 展示人：王明芳 视频收集：陈丹阳,9,4,Results of the questionnaire,Gender ratio,02,ABC,5,7,Conversations with strangers of the same age,8,T
9、he first self-introduction,14,1,2,3,4,11,Common way to communicate,15,With friends, classmates conflict or dispute,16,SHOT/ OWERFUL,communication barriers,21,suggestions,16,多多面对面，寻找内心的声音 少用手机登电子产品，主动交流，远离三屏 寻求共同爱好， 度 双方都积极找话题，尽量聊了开来 多组织大家在一起的活动 不要约束 凡事不要斤斤计较，多学会倾听 说话也要三思而后行 多点换位思考，包容，放开自己的心态,自信一点，多与
10、人沟通，相信自己 沟通要坦率 敢于走出第一步、勇敢 用心 长得帅就得多沟通 多看多说,How to Develop Good Communication Skills,20,Part1: Understanding the Basics of Communication Skills,20,1.Know what communication really is. Communication is the process of transferring signals/messages between a sender and a receiver through various methods
11、 (written words, nonverbal cues, spoken words). It is also the mechanism we use to establish and modify relationships.,Part1: Understanding the Basics of Communication Skills,20,2.Have courage to say what you think. Be confident in knowing that you can make worthwhile contributions to conversation.
12、Take time each day to be aware of your opinions and feelings so you can adequately convey them to others. Individuals who are hesitant to speak because they do not feel their input would be worthwhile need not fear. What is important or worthwhile to one person may not be to another and may be more
13、so to someone else.,Part1: Understanding the Basics of Communication Skills,20,3.Practice. Developing advanced communication skills begins with simple interactions. Communication skills can be practiced every day in settings that range from the social to the professional. New skills take time to ref
14、ine, but each time you use your communication skills, you open yourself to opportunities and future partnerships.,Part 2 : Engaging Your Audience,14,1.Make eye contact. Whether you are speaking or listening, looking into the eyes of the person with whom you are conversing can make the interaction mo
15、re successful. Eye contact conveys interest and encourages your partner to be interested in you in return.,Part 2 : Engaging Your Audience,14,2.Use gestures. These include gestures with your hands and face. Make your whole body talk. Use smaller gestures for individuals and small groups. The gesture
16、s should get larger as the group that one is addressing increases in size.,Part 2 : Engaging Your Audience,14,3.Dont send mixed messages. Make your words, gestures, facial expressions and tone match. Disciplining someone while smiling sends a mixed message and is therefore ineffective. If you have t
17、o deliver a negative message, make your words, facial expressions, and tone match the message.,Part 2 : Engaging Your Audience,14,4.Be aware of what your body is saying. Body language can say so much more than a mouthful of words. An open stance with arms relaxed at your sides tells anyone around yo
18、u that you are approachable and open to hearing what they have to say.,Part 2 : Engaging Your Audience,14,5.Manifest constructive attitudes and beliefs. The attitudes you bring to communication will have a huge impact on the way you compose yourself and interact with others. Choose to be honest, pat
19、ient, optimistic, sincere, respectful, and accepting of others. Be sensitive to other peoples feelings, and believe in others competence.,Part 2 : Engaging Your Audience,14,6.Develop effective listening skills: Not only should one be able to speak effectively, one must listen to the other persons wo
20、rds and engage in communication on what the other person is speaking about. Avoid the impulse to listen only for the end of their sentence so that you can blurt out the ideas or memories your mind while the other person is speaking.,Part 3: Using Your Words,20,1.Enunciate your words. Speak clearly a
21、nd dont mumble. If people are always asking you to repeat yourself, try to do a better job of articulating yourself in a better manner 2.Pronounce your words correctly. People will judge your competency through your vocabulary. If you arent sure of how to say a word, dont use it.,Part 3: Using Your
22、Words,20,3.Use the right words. If youre not sure of the meaning of a word, dont use it. Grab a dictionary and start a daily habit of learning one new word per day. Use it sometime in your conversations during the day. 4.Slow your speech down. People will perceive you as nervous and unsure of yourse
23、lf if you talk fast. However, be careful not to slow down to the point where people begin to finish your sentences just to help you finish.,Part 4: Using Your Voice,8,1.Develop your voice. A high or whiny voice is not perceived to be one of authority. In fact, a high and soft voice can make you soun
24、d like prey to an aggressive co-worker or make others not take you seriously. Begin doing exercises to lower the pitch of your voice. Try singing, but do it an octave lower on all your favorite songs. Practice this and, after a period of time, your voice will begin to lower.,Part 4: Using Your Voice
25、,8,2.Animate your voice. Avoid a monotone and use dynamics. Your pitch should raise and lower periodically. Radio DJs are usually a good example of this. 3.Use appropriate volume. Use a volume that is appropriate for the setting. Speak more softly when you are alone and close. Speak louder when you are speaking to larger groups or across larger spaces.,
