1、Brainstorm,List two of your favorite ways to contact people for business.,Writing Effective Business Emails,Session 11,Contents,What are the advantages and disadvantages of email? What are the tips for writing a business email? Business email writing practice,Email Vs. Regular mail,Advantages of ema
2、ileasy, quick, short, precise, free,Disadvantages of email not safe easy to forward junk mails attached with viruses,Business email (1),Before writing1. why am I writing this email? Providing info. (email about having Christmas party and canceling classes from Ms. Liu) Requesting info. (email about
3、asking for time, location, and dress code for party from class chair) Requesting action (class chairs email about seeing everybody in Room 515B this Friday night)2. what exactly do I want the result of this message to be?,Business email (2),Write a great Subject line (Why)- Easier for recipient to i
4、mmediately understand why you send email quickly determine what kind of response and action it requires.,Subjects: good or bad?,Hello there Hi from an old colleagueImportant! Read Immediately!Meeting Follow-up about team meetingDo we need a larger room for meeting nextFri?,Good examples for subject,
5、Reminder: Monday is “Presidents Day“NO classREQ: Resend Larry Tates zip file? HELP: Can you defrag my C drive? Re: Christmas partyQuestion: Are we getting more time for the project?,Good examples for subject,Reminder: Monday is “Presidents Day“NO classREQ: Resend Larry Tates zip file? HELP: Can you
6、defrag my C drive? Re: Christmas partyQuestion: Are we getting more time for the project?,Practice for writing a subject line,Hi there, Since well have to report ABC project to Microsoft, the get-together lunch with our VP has to be rescheduled to Friday (12/19) at 1pm instead of Thursday (12/18) at
7、 12pm.Thanks.YujieSubject: Lunch with VP resched to Friday （12/19） 1pm,Layout,Content: Salutation Body Closing Signature,Salutation: Dear ,Title + Surname: Dear Prof. Jones, Dear Dr. Parker, Dear Mr. Clark, Dear Ms. Lincoln, Dear Mrs. Woods,Dear Director of , Dear Sirs, Dear Gentlemen, Dear Sir/Mada
8、m, To Whom It May Concern,Body,Introduction (name, title, and organization)Purpose- Important details- Additional informationFinal sentence- e.g. Thank you very much for your time. Im awaiting for your reply.,Closing,Yours sincerely, Sincerely, Yours faithfully, Yours truly, Your affectionately, You
9、rs, (Best) Regards, Best wishes, Love, Cheers,Signature,Name Position Organization Contact information- Tel:- Mailing address:,Tips for message writing,BrevityMake it easy to quoteNever mix, never worry (topics, projects),Email writing practice,Situation:你作为某外企人事部经理用Email通知全体员工圣诞节(12月24至26日）去龙庆峡度假3日
10、。日程安排详见附件，12月27日照常上班。Requirements: Great subject Brief text message,Email writing practice,Situation:你作为某外企人事部经理用Email通知全体员l劳动节(5月1至2日）去龙庆峡度假2日。日程安排详见附件，5月3日照常上班。Requirements: Great subject Brief text message,Sample Key,Subject: Have fun on Christmas holiday! Dear all,Any plan on Christmas? Our comp
11、any is inviting everyone to have fun in the beautiful resort Long Qingxia for 3 days (Dec 24 to 26). Please find the itinerary in the attachment and sign up in Room 606 ASAP. The deadline is Dec 1. All have to come back to work on Dec 27.Regards,Ada LeeHR Manager,Sample Key,Subject: Have fun on Labo
12、r Day holiday! Dear all,Any plan on Labor Day? Our company is inviting everyone to have fun in the beautiful resort Long Qingxia for 2 days (May 1 to 2). Please find the itinerary in the attachment and sign up in Room 606 ASAP. The deadline is Apr 15. All have to come back to work on May 3.Regards,A
13、da LeeHR Manager,Donts,dont use email if the message needs to be private or secure (maybe the company has a policy on this) dont send an email you wouldnt want anyone else to read, its too easy to forward dont leave subject line blank dont use all capital letters dont forward a message without a bri
14、ef comment why youre forwarding it dont overrun emails with smiley faces or other emoticons. dont let emotions or offensive language detract from your message dont send without checking for mistakes,Assignment,You are Bart de Wit, technical manager for a research and development department at a larg
15、e multinational corporation based in Den Bosch. You have received a request from an internal client, John Smith, to rush through the analysis of one hundred chemical samples the ABC Batch - before a very important meeting of senior management in two weeks time. Unfortunately you are very short staff
16、ed at the moment and you may not be able to meet the request. On the other hand, you do not want to lose John Smith as a customer and you know that he has the option of sending his samples to an external contact. Email John Smith and deal with his request. Try to write your text as quickly as you ca
17、n without too much editing.,Assignment requirements,Write a business email message using the instructions on the previous page Read carefully and ascertain who you are; your recipient; problem and potential solutions before writing.Print the assignment neatly on paper including subject and text.Due next class (Late homework will be unacceptable),
