1、,我看我听我说我带领 （EPFS : 有效演讲及引导技巧）I See I Listen . I Say .I Guide (EPFS : Effective Presentation & Facilitation Skills),培训课题Training Topics,演讲技巧,引导技巧,从口头到行动,2,1,EPFS,3,The only failure is the failure to participate.唯一的失败就是未能参与。Share ideas, discuss, listen and communicate.分享观点，讨论，倾听，交流。Quality of your out
2、puts is the ultimate test.你所获得的多少是最终考评。Avoid blame, justifications and excuses.避免责怪，合理化与借口。Before asking “Why”, ask “Why Not?”不要问为什么？，而要问为什么不？Be honest, frank and speak up!诚实、坦率、乐于表达！miles!英里！,游戏规则Conduct,演讲技巧Presentation Skills,1,回到基础Back to Basics,高High,低Low,低Low,高High,成人学习Adult Learning,教学是一门艺术、一
3、门科学、一项技能，它是一项完整的过程。教学的核心是 ，而不是 。教师所有活动只有一个共同的目的，即提高教学效果，帮助学生提高学习水平。,教学的本质The Essence of Teaching,开始之前Before A Presentation,成功演讲的 3WThe Successful Presenters 3Ws,为什么WHY?,不管答案是什么,不断以别的方式问 “为什么”希望达到的_想改变或澄清什么演讲成功的证据听众的_或_,什么WHAT?,你的听众不愿也不能听进超过:Your audience will neither want nor be able to absorb more
4、than:4或5个点Four or Five Points!,什么WHAT?,谁WHO?,参与者? 水平? 背景?对主题熟悉程度?对主题兴趣程度?_速度?希望?思想倾向?,学员Participants,正确的选择,关联性,多样性,成年人,W.I.I.F.M.?W.I.I.F.M.?,WhatInItForMe,演讲者,演讲实施,人们发现益处 People see advantages,Material Gain获得资料Management Approval管理认可Prestige威望Self-advancement个人提升Imitation of Others他人效仿Social Approv
5、al社会认可Self-satisfaction自我满足Sense of Accomplishment成就感Peace of Mind心灵安定Satisfaction of Curiosity好奇心满足,积极的开场A Proactive Opening,开场白The Opening BANG!,在一场演说开始时，人们脑海里会有怎么样的问题？What question does people have in their mind in the beginning of a presentation?一个好的开场白应该概括些什么，才能让听众感觉舒适以及受触动？What needs to be inc
6、luded in the opening in order to bring your audience to a reasonable level of comfort as well as motivation?,开场目标Objective of the Opening,1,2,3,Goal,a.设想b. c.微笑,d.注意影响e. f.音乐配合,h. i.眼神交流 j.创造不同k.获得注意,有效开场白的10步10 Points on Making an Effective Opening,回应别人针对你的介绍谈论自己的故事赞美听众谈论路上发生的事情表示感激特别的场合/纪念日,开场的开场O
7、pening of the Opening,演讲内容Presentation Content,演示结构和内容Presentation Structure and Contents,结构BOMBER BStructure BOMBER B,Bang!引人注意的开头Opening开始Message信息Bridge桥梁Examples例子Recap概述Bang!引人注意的结尾,演示结构和内容Presentation Structure and Contents,F.A.B.结构Structure F.A.B.,Feature特征Advantage好处Benefit利益,T.S.T.结构Structu
8、re T.S.T.,Tell them what you are going to say.Say it!Tell them what you said.,步骤结构Structure 8 Steps,用一句话表明问题所在或有利时机State the PROBLEM or OPPORTUNITY in one sentence.描述忽视问题或错过时机的负面后果Describe NEGATIVE EFFECT of the problem or of not taking the opportunity.,用一句话表明你的建议State your RECOMMENDATION in one sen
9、tence.描述你建议的关键特点Describe the KEY FEATURES of your recommendation.,步骤结构Structure 8 Steps,这些特点有什么益处？ What are the BENEFITS of these features?每一个好处都是负面后果的“解答” each benefit should “answer” a negative effect你提出的建议有什么证据来支持？ What EVIDENCE do you have to back up your recommendations?,步骤结构Structure 8 Steps,总
10、结时重申：问题，建议，益处In your SUMMARY restate: the problem, the recommendation, the benefits描述你建议的行动Describe your suggestions for ACTION.何人，何事，何时，何地Who, What, When, Where,步骤结构Structure 8 Steps,结束语The Final BANG!,If you remember only one thing from this talk, then you should remember ,讲台技能Stage Techniques,计时T
11、iming,排练。计时。裁掉50% Rehearse it. Time it. Cut it by 50%这将确保你能为以下情况留出余地： 开始延迟与听众分享你即兴的想法参与者的问题,运用你的声音Using Your Voice,Projection响亮Articulation清晰Modulation语调Pronunciation读音Enunciation强调Repetition重复Speed语速,灯塔技术Lighthouse Technique,用眼神扫你的听众Sweep the audience with your eyes在每个人身上停留23秒Stay 23 seconds on eac
12、h person,身体语言和姿势Body Language & Mannerisms,言语内容语音语调视觉表现,着装Dress,标准职业装在服饰上高听众一等起立前检看拉链及钮扣检查你的衣袋（钥匙、硬币）,对付难对付的参与者 Dealing with Difficult Participants,诘问者 The Heckler_,对付难对付的参与者 Dealing with Difficult Participants,滔滔不绝者/无所不知者 The Talker / Know All_,对付难对付的参与者 Dealing with Difficult Participants,抱怨者 The
13、Griper_,对付难对付的参与者 Dealing with Difficult Participants,窃窃私语者 The Whisperers_,提问方式Probing Methods,G1,应对问题和打断 Questions & Interruptions,REFLECT:求证问题“如果我没有理解错误的话,您是问.”DEFLECT:规避问题“大家怎么看呢?”“您自己怎么看呢?”,引导技巧Facilitation Skills,2,学习环境Learning Environment,理想的学习环境The Ideal Environment,良好的_设备适当的_排列舒适的椅子书写台面_茶点与
14、用餐隔音房间足够_自然光,培训场地布置Preparing Training Venue,演讲工具Presentation Kit,展开讨论Facilitating Discussion,苏格拉底引导方式Socratic DirectionKnow 知道部分答案Open开放式问题Paraphrase重述Summarize总结Add加入,得到反应Getting Response,表达_提问后停顿留下_表示让人们运动与搭档讨论,点评Debriefing,如果你的点评很糟糕,那么你的培训也很糟糕If your debriefing is weak, your training is weak.人们总是
15、会接受他们自己的行为结果People accepts what they themselves create.,如何给予指导How to Give Instruction,纵览全过程从总括开始-目的,成功的评估将指导分为几个部分,尤其是需要身体活动时在每一轮检测理解询问是否有问题总结,活动图片 Flip Tips,不可见的提纲Invisible Outline边角提示Corner Crib备制可用Ready - Made,活动图片 Flip Tips,ATTRACTIVE引人注目BIG & BOLD大且粗CAPTIAL KEYWORDS大写关键字,O/H & LCD要点 O/H & LCD T
16、ips,FRAME框架LARGE大小IMAGES图像COLOR颜色KISS保持简洁易懂,运用设置好的字体和色彩配置混乱的字体会使观众不舒服让观众聚焦在你要展示的内容而非形式上,运用模板 Using a Template,挑选一个清晰易读的字体Roman 和 Gothic 字体比Script 或旧式英语罗马字体容易读坚持只使用一或两种字体,字体 Fonts,背景 Backgrounds,你的观众,色轮 The Color Wheel,白色书写板 The Whiteboard,音乐 The Music,开始时休息时特殊气氛开场白,墨菲法则MURPHYS LAW,“If something can
17、go wrong, it will!”“任何可能出错的事终将出错!”,打破墨菲法则的3P 3Ps to beat Murphy,P,P,P,镜子练习 Mirror Practice录音练习 Audio Recording Practice录象练习 Video Recording Practice面对面练习 Face-to-Face Practice,专业演示师评估 Professional Presenters Evaluation现场控制技巧评估 On-Site Control Skills Evaluation提问技巧评估 Probing Skills Evaluation反馈技巧评估 F
18、eedback Skills Evaluation聆听技巧评估 Listening Skills Evaluation,想象整个过程 Visualise Entire Process想象成功演示 Visualise Successful Presentation,预演 ：进行演示预演 The Pre-Presentation : Practising Before Actual Presentation,从口头到行动From Talk To Action!,3,ITT行动计划 ！The ITT Action Plan,想法决定活法定位决定地位企图决定版图格局决定结局态度决定高度思路决定出路 M
19、eilin (MBA; CPT),pOXLp7v0djZKylHSJr3WxBmHK6NJ2GhiBeFZ7R4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGZ7R4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGshLs50cLmTWN60eo8Wgqv7XAv2OHUm32WGeaUwYDIAWGMeR4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGZ7R4I30kA1DkaGtgKQcWA3PtGZ7R4I30kA1DkaGhn3XtK
20、knBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGshLs50cLmTWN60eo8Wgqv7XAv2OHUm32WGeaUwYDIAWGMeR4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGZ7R4I30kA1DkaGhn3XtKknBYCUDxqA7FHYi2CHhI92tgKQcWA3PtGshLs50cLmTWN60eo8Wgqv7XAv2OHUm32WGeaUwYDIAWGMes02GshLs50cLmTWN60eo8Wgqv7XAv2OHUm32WGeaUwYDIAWGMes02dLPqafkFGlzcvv2YiRQYHbhR8AI1LKULh3xvjDzkEAMGr8xbwF1bH1oIM30E7xp,
