1、12012 年 12 月英语四级完整版真题: 第二套Questions 19 to 21 are based on the conversation you have just heard.19. A) Make phone calls to promote sales.B) Arrange business negotiations.C) Handle complaints from customers.D) Take orders over the phone.20. A) They had different business strategies.B) Customers often
2、mistook one for the other.C) Conflicts between them could not be properly solved.D) Customers questions could not be answered on the same day.21. A) They each take a week.B) They like to spend it together.C) They have to take it by turns.D) They are given two weeks each.Questions 22 to 25 are based
3、on the conversation you have just heard.22. A) At a road crossing.B) Outside a police station.C)D) In front of a kindergarten.23. A) He drove too fast to read it.B) He did not notice it.C) It says 45 miles an hour.D) It is not clearly visible.24. A) It should have been renewed two months ago.2B) It
4、actually belongs to somebody else.C) It is no longer valid.D) It is not genuine.25. A) He got a ticket.B) He was fined $35.C) He had his drivers license canceled.D) He had to do two weeks community service.Section BPassage OneQuestions 26 to 29 are based on the conversation you have just heard.26. A
5、) They care more about an items price than its use.B) They grab whatever they think is a good bargain.C) They become excited as if they had never been there.D) They behave as if their memories have failed totally.27. A) Those with a VIP card. C) Those needing assistance.B) Those with 15 items or les
6、s. D) Those paying in cash.28. A) Go back and pick up more items. C) Change the items they have picked up.B) Take out some unwanted purchases. D) Calculate the total cost of the groceries.29. A) It calls for carefulness. C) It needs a good knowledge of math.B) It requires tolerance. D) It involves c
7、ommunication skills.Passage TwoQuestions 30 to 32 are based on the passage you have just heard.330. A) A package of ideas formally presented.B) A short presentation clearly delivered.C) A natural and spontaneous style ot speech.D) A clever use of visual aids in presentation.31. A) The skillful use o
8、f gestures and facial expressions.B) Differences in style between writing and speaking.C) Different preferences of audiences.D) The importance of preparation.32. A) The differences between American and Asian cultures.B) The significance of cross-cultural communication.C) The increasing importance of
9、 public speaking.D) The key to becoming a good speaker.Passage ThreeQuestions 33 to 35 are based on the passage you have just heard.33. A) By comparing his performance with others.B) By being repeatedly .C) By observing what their teachers do.D) By being given constant praise.34. A) The best student
10、s are usually smart by nature.B) It is only natural for children to make errors.C) Children cannot detect their own mistakes.D) All children should have equal opportunities.435. A) It is favorable to knowledge accumulation.B) It is beneficial to independent children.C) It is unhealthy to students up
11、bringing.D) It is unhelpful to students learning.Passage OneQuestions 57 to 61 are based on the following passage.Ive worked in the factories surrounding my hometown every summer since I graduated from high school. but making the transition（转变）between school and full-time blue-collar work during the
12、 break never gets any easier. For a student like me who considers any class before noon to be uncivilized, getting to a factory by 6 oclock each morning is torture. My friends never seem to understand why Im so relieved to be back at school or that my summer vacation has been anything but a vacation
13、.Therere few people as self-confident as a college student who has never been out in the real world. People my age always seem to overestimate the value of their time and knowledge. In fact, all the classes did not prepare me for my battles with the machine 1 ran in the plant, which would jam whenev
14、er I absent-mindedly put in a part backward .The most stressful thing about blue-collar life is knowing your job could disappear overnight. Issues like downsizing（裁员）and overseas relocation had always seemed distant to me until my co-workers told me that the unit I was working in would shut down wit
15、hin six months and move to Mexico, where people would work for 60 cents an hour.After working 12-hour shifts in a factory, the other options have become only too clear. When Im back at the university, skipping classes and turning in lazy re-writes seems too irresponsible after seeing what I would be
16、 doing without school. All the advice and public-service announcements about the value of an education that used to sound stale now ring true.These lessons Im learning, however valuable, are always tinged（带有）with a sense of guilt. Many people pass their lives in the places I briefly work, spending 3
17、0 years where I spend only two months at a time. “This job pays well, but its hell on the body,“ said one co-worker. “Study hard and keep reading,“ she added.My experiences in the factories have inspired me to make the most of my college years before I enter the real world for good.57. How did the a
18、uthor look back on his summer days while at college?A) They brought him nothing but torture.B) They were no holiday for him at all.5C) They were a relief from his hard work at school.D) They offered him a chance to know more people.58. What does the author say about college students?A) They expect t
19、oo much from the real world.B) They have little interest in blue-collar life.C) They think too highly of themselves.D) They are confident of their future.59. What, according to the author, is most frustrating for blue-collar workers?A) They do not get decent pay.B) They do not have job security.C) T
20、hey have to work 12-hour shifts.D) They have to move from place to place.60. In what important way has the authors work experience changed him?A) He learned to be more practical.B) He acquired a sense of urgency.C) He came to respect blue-collar workers.D) He came to appreciate his college education
21、61. Why does the author feel somewhat guilty?A) He realizes there is a great divide between his life and that of blue-collar workers.B) He looks down upon the mechanical work at the assembly line.C) He has not done much to help his co-workers at the factory.D) He has stayed at school just for the pu
22、rpose of escaping from the real world.Passage Two6Questions 62 to 66 are based on the following passage.Are people suffering from gadget（小器具）overload? Are they exhausted by the consumer equivalent of the brain fatigue-information overload that is caused by constant updates of devices and online medi
23、a?Underwriters Laboratories issued a report last week that found 48% of consumers “feel high-tech manufacturers bring new products to market faster than people need them.“There are two possible explanations. The first, obvious one is that the pace of innovation（创新）is too fast for consumers. The seco
24、nd less obvious one is that, in fact, innovation is too slow. That is, the new offerings companies are pushing out the door every six months or so are me-too products or ones with just a couple of new features. Marketing schedules, not product innovation, are driving the corporate（公司的）train. Manufac
25、turers in America valued “speed to market“ more than in other countries, the report found.Sara Greenstein, Underwriters Laboratories chief strategy officer, offered her interpretation of the survey results. “Innovation is too fast only if corners are cut.“For the high-tech sector, there are a few ot
26、her interesting findings. Consumers are less concerned about safety in high-tech products than categories like fresh and processed food. But their top safety concerns are emissions and wireless radio waves. Many people, it seems, are uneasy living in a thickening cloud of radio waves from mobile pho
27、ne towers and the gadgets they communicate with.A finding that was a hit surprising is that to consumers, the inner parts of high-tech devices do apparently matter. Some 55% of consumers, according to the report, said they are “more concerned about where high-tech components come from than where the
28、 product was assembled.“The report doesnt really say how that information would affect consumer buying decisions. It could be complicated. Manufacturing companies on average rely on more than 35 contract suppliers around the world to create a single product. That number would be higher for a laptop.
29、But maybe some sort of supply-chain labeling showing where parts come from in a product? “Were working on it,“ Ms. Greenstein said.注意：此部分试题请在答题卡 2 上作答。62. What is the finding in Underwriters Laboratories report about many consumers?A) They are exhausted by the information overload.7B) They are tired
30、 of the constant updating of devices.C) They feel products are updated faster than needed.D) They have difficulty following high-tech innovations.63. What does the author mean by “me-too products“?A) Products with no substantial difference.B) Products tailored to individual users.C) Products everyon
31、e is eager to possess.D) Products companies compete to make.64. What do American businesses give priority to when marketing their products?A) The constant updating of their technology.B) The speed of putting them on the market.C) The quality of their new products.D) The pace of product innovation.65
32、. What is the consumers chief concern about high-tech products?A) User-friendliness. B) Product quality.C) Place of assembly. D) Radio emissions.66. Why does the author suggest supply-chain labeling?A) It guarantees the safe shipping of products.B) It promotes the competitiveness of the supplier.C)
33、Consumers care about where components are made.D) Consumers tend to buy products they are .Conversation OneW: So John ,I hear you and Arthur share a job, dont you?M: Yeah .(19) We ve shared a sales job at Sonatech for about two years now.W: Well ,how do you divide up your schedule?8M: (19)You know w
34、e are both sales representatives and we take orders over the phone. When we started job sharing it was difficult, because we both worked all day Monday. I worked Tuesday and Thursday and Arthur worked Wednesday and Friday. (20)The problem was that when I was in the office on Tuesday, I would talk to
35、 people. Then they would call back on Wednesday with a question. But Arthur couldnt answer the question and he couldnt ask me about it because I wasnt in the office. So he had to ask the people to call me back the next day, Thursday. Of course, they didnt like to wait until the next day to have thei
36、r questions answered.W: Yes, that sounds like a problem.M: So, finally we decided that Arthur would work in the mornings and I would work in the afternoons. Now if someone calls with the question for me in the morning, Arthur tells them to call me in the afternoon. This way, people get their questio
37、ns answered the same day.W: What do you do about vacations?M: Well, (21)Sonatech gives the usual two weeks of vacation to full-time employees. I take a week and Arthur takes a week.W: It sounds like job sharing has worked out well for you.M: Yes, it has. We are both happy with it.19. What do John an
38、d Arthur do at Sonatech？ 答案：D)20. What problem did John and Arthur have when they started job sharing？答案：D)21. What does John say about their annual vacation？答案：A)Conversation TwoW: May I see your license, please?M: But officer, did I do something wrong?W: (23) Do you mean to say you didnt see the s
39、peed limit sign back there?M: (23) Um , no , maam, I guess 1 didnt.W: In other words, you drove by too fast to read it. The sign says 35 miles an hour. (22)A school is just nearby, you know.M: Dont get me wrong, but my speedometer didnt read much faster than that.W: Then , why is it that my radar sh
40、owed you were going 45? Let me put it another way. Im going to have to give you a ticket. Again, may I see your license, please?M: Here it is ,officer. But let me explain. I was late for an 9important appointment and I was worried that I wouldnt make it on time. So.W: Aha,just a minute,here. (24) Yo
41、ur license is no longer valid. You should have renewed it two weeks ago. Im going to have to write you up for that, too.M: What? Really?W: Your license becomes invalid on your birthday and that was two weeks ago according to the date here. You are in violation of the law-driving without a valid lice
42、nse.M: Im sorry, maam. I hadnt realized that.W: (25) Heres the ticket for not having a valid license. But Im only going to give you a warning about exceeding the speed limit .Be careful next time.M: Yes, maam, officer, I will. Thank you.22. Where was the man stopped by the police officer？答案：C)23. Wh
43、at did the man claim about the speed limit sign？答案：B)24. What did the woman say about the mans driving license？答案：C)25. What was the mans penalty？答案：A)Section BPassage OneSince I started working part-time at a grocery store, I have learned that a customer is more than someone who buys something.(26)
44、To me, a customer is a person whose memory fails entirely once he or she started to push a shopping card. One of the first things customers forget is how to count. (27)there is no other way to explain how so many people get in their express line, which is clearly marked 15 items or less, with 20,25
45、or even a cart load of items.(28)Customers also forget why they came the store in the first place. Just as I finish ringing up an order, a customer will say, “Oops ,I forgot to pick up a fresh loaf of bread. I hope you dont mind waiting while I go get it. ”Five minutes later, hes back with the bread
46、 ,a bottle of milk and three rolls of paper towels. Strange as it seems customers also seem to forget that they have to pay for their groceries. Instead of writing a check or looking for a credit card while I am ringing up the groceries, my customer will wait until I announce the total. Then ,in sur
47、prise, she says, “Oh no, what did I do with my check book?“ After 5 minutes of digging through her purse, she borrows my pen because shes forgotten hers. (29)But I have to be tolerant of customers because they pay my salary, and thats something I cant afford to forget.1026. What does the speaker say
48、 about customers entering the grocery store？答案：D)27. Which customers are supposed to be in the express line？答案：B)28. What does the speaker say some customers do when they arrive at the check-out counter？答案：A)29. What does the speaker say about his job at the end of the talk？答案：B)Passage TwoThe speec
49、h delivery style of Europeans and Asians tends to be very formal. Speakers of these cultures often read oral presentations from carefully written manuscripts. On the other hand, American speakers are generally more informal relative to speakers in other cultures. (30) American audiences prefer a natural,spontaneous delivery, that conveys a lively sense of communication. They dont relay well to speakers who read from a manuscript. If you use an outline of your ideas instead of a prepared text, your speech will not only sound more natural, but you
