1、实用英语培训,产品策划所,机场 Airport,航班延误,常常由于天气等种种原因造成航班延误，航班延误严重影响着航空公司的服务质量。航班延误会给旅客带来诸多不便，目前民航对于航班延误采取了一些预防及善后措施，如赔偿、改签、提供食宿等。,英语情景会话,A: Good morning, sir. Can I help you? A: 上午好，先生。有什么能为您效劳的？ B: My flight has been delayed. Can you tell me why? B: 我的航班延误了。我想知道原因。 A: The airport has been closed due to the bad
2、 weather condition. A: 因为天气的原因，机场关闭了。 B: How long will the delay last? B: 延误多长时间？,英语情景会话,A: Maybe two or three hours. A: 可能要两三个小时吧。 B: l have to stay here tonight. B: 看来我今晚不得不在这儿过夜了。 A: Dont worry about that. We will arrange tonights accommodation. A: 您不用担心，今晚您的食宿由我们来安排。 B: Thank you. B: 谢谢。,其他常用英语口
3、语表达,All the flights are delayed because of the heavy fog. 趼有的航班都因为这场大雾延误了。We are so sorry about that. 我们为此很抱歉。It is delayed because of some mechanical difficulties. 延误是因为一些机械故障。,其他常用英语口语表达,Dont worry about that, please wait a moment. 不要着急，您稍等一会儿。Would you please wait a minute? Ill go and ask for it.
4、 您能稍等一下吗？我去帮您问问。The delay is due to heavy rain. 因为大雨您的航班延误了。,常用英语词汇表达,scheduled time 预计时间 departure to 前往 delayed 延误 mechanical difficulty 机械故障 actual time 实际时间 departure time 起飞时间 boarding 登机 heavy fog 大雾,更改或取消航班,我们在旅行前往往会因天气原因、行程安排变动等需要临时更改航班，甚至取消航班。像预订机票一样，更改或取消航班可以直接打电话或通过网络，或者去订票处。但是要求退票往往要缴纳一定
5、的手续费。,英语情景会话,A: Good afternoon, sir? A: 下午好，先生。B: Good afternoon, I have a ticket for New York tomorrow, but I have to change my plan, I would like to apply for a refund of my ticket. B: 下午好，我订了一张明天去纽约的机票，由于我改变计划，所以我要退票。A: Let me see your ticket, please. A: 让我看看您的票。,英语情景会话,B: OK. B: 好的。A: Excuse me,
6、 you have to pay 156 yuan for refund. A: 您必须支付156元的手续费。B: Why should I pay for so much? B: 怎么这么多啊？A: It is 10% of origin price. A: 需要收取原价格的10%。,英语情景会话,B: All right. Please refund it for me. B: 好吧，给我退票吧。A: Here is the receipt and the balance between the ticket fare and the service charge. Please sign
7、 your name here. A: 这是退给您的票以及手续费的收据和差额，请在这里签个字。B: Thank you. Bye. B: 谢谢，再见。,其他常用英语口语表达,I need to cancel my flight. 我要取消航班。I need to reschedule my flight. 我要更改航班口。Can I change my flight schedule? 我可以更改航班吗？Is there a penalty for changing my plans? 我改变计划要交手续费吗？May I have the travelers names, please? 请告
8、诉我旅客的姓名。,常用英语词汇表达,penalty 手续费 cancel 取消 ticket fare 票费 change 改变 service charge 服务费 refund 退还,So many stops 航班中转站过多,A: Can you tell me if there is a flight to New York? A: 能告诉我有去纽约的航班吗？B: Yes. Flight DB117 departs at 5: 38 pm and arrives in New York at 6: 00 am with a layover in Chicago. It also mak
9、es a fueling stop at Colombia. B: 有的，DB117航班下午5点38分起飞，早晨6点到纽约。它过境芝加哥并且因为加油还要在哥伦比亚停留。A: So many stops! Dont you have any direct flight? A: 这么多站！有没有直达航班?B: Sorry sir, its the only flight we have right now. B: 对不起先生，这是我们目前开通的唯一一趟航班。,托运行李,出门旅行时如果携带的行李过多会造成登机过程的麻烦，为了省去不必要的麻烦，常常要把行李托运到目的地，托运既方便又快捷，托运时要注意办
10、理好相关手续。,英语情景会话,A: Good morning, sir. Where are you flying today? A: 早上好，先生。您要飞往哪里？ B: Im flying to New York. B: 我要去纽约。 A: Can I have your ticket and passport, please? A: 能看一下您的机票和护照吗？ B: Here you are. B: 给你。,英语情景会话,A: OK. What baggage are you going to check? A: 好了，您要托运什么行李？ B: I want to check these
11、two. B: 我想托运这两件。 A: The small one is OK. But the other one is too heavy. A: 小箱子没问题，但是大的太重了。 B: So, what should I do? B: 那怎么办？,英语情景会话,A: If you have only got 4kg of overweight baggage, it can be checked free of charge. But now you have got so much. You have to pay a charge for it. A: 如果您只超重了4公斤，能免费托运
12、。可您现在超了这么多，您只好付费了。 B: How much will that be then? B: 那要多少钱？ A: 90 yuan A: 90元。 B: OK! Here it is B: 好的，给你。 A: Here is your receipt. A: 这是您的收据。,其他常用英语口语表达,The big one is over the length limit. 那个大的超过了尺寸限度。Do you have other things to be checked? 您还有其他行李要托运吗？,Attention！ 请注意！ 托运（经济舱United Economy）符合以下条件
13、的头两件托运行李重量：最大不得超过50磅（23kg)尺寸：外围总长（长+宽+高）不超过62英寸（158cm）具体规定可至官网查询。3. 随身行李（carry-on baggage）随身行李最大尺寸不超过35cm X 22cm X 56cm,常用英语词汇表达,weight 重量 gross weight 毛重 net weight 净重 customs declaration 报关单 carton 纸箱 maximum 最大的、最大限度的 minimum 最小的，最低限度 medium 中等，中级的,过安全门,出境旅游登机时要过安全门，安全门是检查旅客是否携带有毒或者危险物品，以确保安全乘坐飞机
14、。过安全门时切勿携带有危害的物品，如果携带危险物品，通过安全门时就会响起警报。,英语情景会话,A: Miss, you still have some metallic things with you. A: 小姐，您身上仍然有金属物质。 B: It is impossible B: 这不可能。 A: Please check it again. A: 请您再检查一遍。 B: Oh, I got it, it is my keys. It is metallic thing. Sorry. B: 哦，我知道了。是我的钥匙，这也算金属物，对不起。,英语情景会话,A: Never mind. Pl
15、ease put them on this tray. And put your baggage to the belt again. A: 没关系，请把它放进托盘里，然后再把您的行李放到传送带上。 B: No problem. B: 没问题。 A: Please go through this gate. A: 请通过安全门。 (The alarm sounds) （警报器响了）,英语情景会话,B: Whats matter? B: 怎么回事？ A: There are still some metallic things with you. A: 您的身上还有金属物。 B: Let me
16、check it. Yes, it is my buckle. B: 让我看看。对，是我的皮带扣。 A: Thats OK. A: 可以了。,其他常用英语口语表达,Please put burnable into this tray. 请把可燃物放到这个托盘里。Please put your baggage on the belt. 请把行李放在传送带上。The metals and burnable things are unallowable to carry in aircraft. 金属物和可燃物都是不允许带上飞机的。The alarm still sounds, please che
17、ck it again. 警报器还在响，请您再检查一下。,常用英语词汇表达,metallic things 金属物品 buckle 皮带扣 unallowable 不允许的 check 检查 belt 皮带 burnable things 可燃物品 alarm 警报器 tray 托盘,赶上转机航班,Lily: What time is our connecting flight? Lily: 我们的转机航班几点？Karl: Let me check. Oh, oh！Its at 3: 25. Karl: 我看一下，oh，3: 25.Lily: Wow, thats cutting it clo
18、se! That means we only have 25 minutes to make the connection! What gate is it at? Lily: 啊，马上就要到时间了，我们只有25分钟转机，在哪个登机口？,赶上转机航班,Karl: Its at gate 14. Karl: 恩，14号Lily: Oh, great! Thats at the other end of the terminal! Lily: 天那，在航站楼的另一侧。Karl: OK, so heres the plan: When we land, run to gate 14! Karl: 我们这样，飞机落地后跑到14号登机口。Lily: Im be right behind you! Lily: 我会紧跟着你的。,
