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商务英语Unit9VisitorsandTravelers.ppt

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1、Unit 9 Visitors and Travelers,Contents,9.1 Meeting in the airport 9.2 Hotels and accommodation 9.3 Dining in a Chinese restaurant 9.4 Dining in a western restaurant,9.1 Meeting in the airport,Do you know this?,PAN-AM 223 dep: 09.15 arr: 15.45,Pan American Airways-U.S.A,departure,arrival,Here are mor

2、e international airlines, do you know them?,AF _ JL _ SR _ UA _ AC _ BA _ KE _ LH _ MA _ NW _ CA (CAAC) _,Air France Japan Air Lines Swissair United Airlines - U.S.A Air Canada British Airways Korean Airlines Lufthansa Middle East Airlines Northwest Orient Airlines Civil Aviation Administration of C

3、hina,Useful functions! -to greet somebody at the airport,Hello, are you Mr/Ms_? Im_. Welcome to _. Its a great pleasure to meet you. Ive been looking forward to meeting you. How was your journey/flight? I think well go to your hotel/ our office first My cars outside/well take a taxi/ well take the a

4、irport bus. Can I take (one of) your bags?/Can I help you with your luggage? Ill just find a trolley/ a porter for your bags. Is there anything youd like to do before we? Would you like a drink or something to eat before we?,Useful functions! -to reply,Sorry Im so late there was fog at London / an e

5、ngine failure outside Cologne / a traffic jam north of Florence. I hope you havent been waiting too long. Before we set off, Id like to have a coffee/ beer /sandwich. Id just like to make a quick phone call, if thats all right. Very smooth / Not too bad / Pretty tiring / Absolutely exhausting!Practi

6、ce!Imagine that one of you is a foreign business person arriving at your local airport and the other is waiting to welcome you. Role-play the whole scene , right up to leaving the airport.,Solving problems in the airport!,Look at these situations and decide:a. who would you speak to in each case to

7、get the information you require?b. what exactly would you say in each situation?1. Youve just heard that flight BZ 431 is delayed._2. You want a rail ticket to Manchester._3. You want to reconfirm your seat on flight TR 998._,To ticket information clerk: Can you tell me what time flight BZ 431 is go

8、ing to depart? Ive heard theres going to be a delay.,To ticket office clerk: A second class return to Manchester, please. Ill be coming back on Friday morning.,To travel agent or clerk in airline office: Id like to reconfirm my reservation on flight TR 998 on Monday evening. The number on the ticket

9、 is,4. Youre in a hurry to get to the airport._5. Youve arrived at the airport 3 hours before your flight._6. You have 3 minutes before your train leaves._7. Youve heard that the 17.55 train has been cancelled._,To taxi driver: Ive got to get to the airport as quickly as possible. How long do you th

10、ink itll take?,To person at check-in desk: I know Im quite early, but can I check in for the flight now?,To anyone in a uniform: What platform does the train toleave from?,To clerk in information office: Ive heard that the 17.55 has been cancelled. When is the next train from here to?,9.2 Hotels and

11、 accommodation,Different kinds of hotels Motel Business / Commercial Hotel Airport Hotel Conference Hotel Holiday Hotel / Inn Resort Hotel Health Spa Hostel,Making reservation!If you have to make a reservation at a particular hotel you know of, you can just send them a fax to book a room:,FAX from H

12、arry Meier Acme International Geneva Switzerland + 41 22 731 91 91 To: Hotel Concorde, Toulouse, France + 33 61 95 78 76 Could I please book three single rooms with bath for the night of Monday 1 April. We shall be arriving at approximately 20.00 hrs. Please confirm by return. Many thanks, Vera Miil

13、ler p.p. Harry Meier,But if you require more information about the hotel, or if you have special requirements, you may need to _ them,telephone,Translation!,我能不能预定自四月六日至十三日的一套两室房间? 你想要两张单人床还是一张双人床? 我想要一个能俯瞰市区景色的双人房间。 我想要一个离花园近(向阳、临海、朝南、通风好)的房间。 ,Can I reserve a suite of two rooms from April 6th till

14、 13th?,Would you like twin beds or a double?,I want to have a room close to the garden / on the sunny side / overlooking the sea / facing south / with good ventilation.,Id like a double room overlooking the city.,Group Work! Design a new business hotel : the first of a new chain, catering for mid-bu

15、dget business travelers.,1. Decide on the basic concept of your product:*Atmosphere: large, streamlined and modern or small, traditional and intimate - or a new concept?*Location: city centre, out of town or in a quiet street?*What kinds of people do you want to come to your hotel?*The staff: will t

16、here be a high ratio of staff to guests or will there be an emphasis on self-service?*What facilities will you offer? Make a list. Here are some ideas to start you off:buffet-style breakfast cocktail lounge 24-hour coffee shopfitness center/gym free car parking good towels jacuzzi & saunaphotocopyin

17、g internet connections in every room flowers in bedrooms 2. Arrange your list. Decide which you will offer - remember that offering every one of them would price your product out of the mid-budget market! 3. Report your perfect business hotel to your classmates.,9.3 Dining in a Chinese restaurant,9.

18、3.1 Chinese food and cultureDo you know?The classic components of Chinese cooking are: peppers, garlic, ginger and onions. They were originally delivered to the region by _two thousand years ago.Traditionally, Chinese culinary(烹调的) characteristics are divided by region. The northern portion of China

19、 has a distinct Mongolian influence, characterized by the nomadic simplicity of the fire pot. Since rice is not grown in the north, there is more emphasis on noodles, soybeans and breads. To the south, Cantonese cooking evolved in a rich agricultural region; and local cuisine highlights fresh fruit

20、and seafood. Spicy foods prevail in the western regions of Szechuan and Hunan.,Buddhist missionaries,Food in Chinese culture,Can you make up the list? Starch Staples: _ Legume:_ Vegetables:_ Fruits:_ Meats:_ Spices:_,millet(粟), rice, kao-liang, wheat, maize, buckwheat(荞麦), yam(山药), sweet potato,soyb

21、ean, broad bean(蚕豆), pea-nut, mung bean(绿豆),amaranth(苋属), Chinese cabbage, mustard green, turnip(大头菜), radish(红萝卜), mushroom,peach, apricot(杏), plum, apple, jujube date(枣), pear, crab apple(山楂子), longan, litchi, orange.,Pork, dog, beef, mutton, venison(鹿肉), chicken, duck, goose, pheasant(野鸡), fishes

22、,red pepper, ginger, garlic, spring onion, cinnamon(肉桂),Food Principles,Fan-tsai Principle Ying-yang Principle Frugality PrincipleCan you explain these principles?,9.3.2 Eating No-nos in China,Traditionally speaking, there are many taboos at Chinese tables, but these days not many people pay attenti

23、on to them. However, there are a few things to keep in mind:1. Dont stick your chopsticks upright in the rice bowl. Instead, lay them on your dish. 2. Make sure the spout of the teapot is not facing anyone. 3. Dont tap on your bowl with your chopsticks.Can you explain these taboos? Is there any othe

24、r eating no-nos in your hometown?,9.3.3 Doing Chinese dish,Can you figure out the Chinese names of the dishes?* Ants Climbing a Tree * Longevity Noodles* Mapo Dofu * Mini Spring Rolls* Beef with Onions * Mongolian Beef with Vegetables* Noodles with Meat Sauce Mixture * Twice Cooked Pork* Egg Drop/Fl

25、ower Soup * Flower Rolls* Egg Rolls * Sweet and Sour Fish* Sweet Soybean Milk * Handpulled Noodles* King Bao Gi Ding Princess Chicken * Tea Eggs* Winter Melon Soup * Wonton Soup,Lets try to do MaPo Dofu!,Ingredients: 3 cakes bean curd pound ground pork teaspoon salt 1 teaspoon salted black beans 1 t

26、ablespoon chili paste 3 tablespoon stock (chicken broth) 1 leek or 3 green onions Freshly ground Szechuan pepper,Marinade: 1 1/2 teaspoons tapioca starch 2 tablespoon soy sauce,Mixture: 1 tablespoon cornstarch 2 tablespoon water 2 tablespoon soy sauce,Lets begin! Directions:,Mix marinade ingredients

27、. Marinade pork for about 20 minutes. Cut the bean curd into inch (1cm) square cubes, and blanch (drop into boiling water) for 2-3 minutes. Remove from boiling water and drain. Chop leeks or green onions into short lengths. Heat wok and add oil. When oil is ready, add the marinated pork. Sir-fry por

28、k until the color darkens. Add salt and stir. Add the salted black beans. Mash the beans with a cooking ladle until they blend in well with the meat. Add the chili paste, then the stock, bean curd, and leek or green onions. Turn down the heat. Cook for 3-4 minutes. While cooking, mix cornstarch, wat

29、er, and soy sauce together. Add to wok and stir gently. Serve with freshly ground Szechuan pepper.,9.3.4 Chinas Tea Culture,People throughout China drink tea daily. Because of the geographic location and climate, different places grow various kinds of tea. In general, there are five kinds of tea cla

30、ssified according to different technique involved in the making of tea:Green tea - LongjinWulongScented tea - Jasmine teaBlack teaCompressed tea,9.4 Dining in a western restaurant,Which part of the menu do these dishes belong to? Apple pie with cream Grilled chicken Ice cream Fresh fruit salad Chees

31、e cake Cream of tomato soup Mineral water Steak and kidney pudding Roasted beef with Yorkshire pudding Pork chops Fruit juice Chocolate mousse Lamp chops Potato soup,MENUStarters _Main Course _Dessert _,Socializing,If youre having a meal or a drink with someone or traveling together, you cannot spen

32、d all your time talking about business. Much of the time youll be chatting or socializing. An important part of socializing is telling people about things that have happened to you - unusual, amusing or interesting experiences youve had. Here are some expressions you can use when exchanging stories:

33、,Ill never forget the day Did I ever tell you about? I had an interesting experience the other day The worst journey I ever made was I had a surprise the other day when,Thats interesting / amazing! Good heavens! Good grief! How embarrassing / awful / terrifying!What happened then? What did you do / say then? Why did you do that? How did you feel then?,

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