1、精品 word，欢迎共阅管理英语2 作业年级_专业_姓名_精品 word，欢迎共阅管理英语2 作业 1一、交际用语 (共计 10 分，每小题 2 分)15 题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。1. Do you mind if I record your lecture? _. Go ahead.A. Never mind B. No, youd better not C. Not at all 2. Would you like to go to the concert with us? _, but Ive promised to help Jim with his
2、Chinese. Thank you all the same.A. I hate concerts B. Ill go with you C. I wish I could 3. It might be a good idea to read some simplified books first.A. Have the books been sold out?B. What is about this one?C. What books would you recommend?4. Your plan is perfect and I believe that it will be a g
3、reat success . _A. Yes, it is. B. Thank you very much. C. I dont think so.5. ? It will take at least two weeks.A. How soon will you finish our annual reportB. When will you finish our annual reportC. How long have you finished our annual report 二、词汇与结构（共计 30 分，每小题 2 分）620 题：阅读下面的句子，从 A、B 、C 三个选项中选出一
4、个能填入空白处的正确选项，并将答案序号写在答题纸上。精品 word，欢迎共阅6. We think that Smith should be told about his _ condition as soon as possible.A. physic B. physics C. physical7. He is _ this company.Ain charge of Bin the charge of Cunder the charge of8. Hiring a good employ may cost much money and time, _, it can win much m
5、ore for the company in future.A. whats more B. at last C. however9. According to theirfeedback sheets, the participants are all _with the training.A. satisfied B. satisfying C.satisfactory10. Are you familiar _the saying, “its not what you know, but who you know”? In event planning, networking is ke
6、y!A. with B. to C. in11. They have disagreement the plan of celebrating the founding of the community.A. on B. in C. /12. The quality of questionnaire will_how much information we know from our customers.A. effect B. affect C. affections13. The Jiahe Community Service Center is about to _ service fo
7、r residents.A. provided B. provide C. providing14. Id like to_ that the staff member who served me didnt really seem to know what he was doing.A. point out B. point at C. point in15. I have coffee breakfast time.A. at B. in C. on16. The heating system of our apartment broke down so I made a _ call t
8、o the community service center.精品 word，欢迎共阅A. discussion B. complaint C. praise17. It is only by agreeing with their view point and that you will resolve the situation and send the customer away happy.A. suggesting a possible solution B. suggest a possible solution C. suggested a possible solution18
9、. The new year is just _.A. in corner B. around the corner C. outside the corner19. People _ find useful information from the annual report.A. had to B. dared C. could20. Look! _. A. Here are the bus comes B. Here comes the bus C. The bus here come 三、阅读理解（共 40 分，每小题 4 分）21-25 题：阅读下列短文，从 A、B、C 三个选项中选
10、出一个正确答案，并将答案序号写在答题纸上。Passage 1Stress around interviews is often influenced by our assumptions we make to ourselves about the process. Countering anxiety-provoking thoughts can help to lower levels of anxiety. “I just messed up that answer, and theres no hope.” One poor answer normally does not knock
11、 a candidate out of consideration. An interview is like a test, getting an 85 or 90 might be good enough to get the job.Visualizing success can improve performance and help ease anxiety. Always try imagining positive interactions with your interviewer, particularly in the hours just before your inte
12、rview.To some extent, relaxation techniques, such as progressive muscle relaxation or breathing exercises, can manage anxiety. If your anxiety around interview is excessive, you might consider seeing a doctor to develop effective countermeasures.21. often influences the stress around interviews acco
13、rding to the passage?A. Interview process 精品 word，欢迎共阅B. Anxiety-provoking thoughts C. Interviewers assumptions22. Does one poor answer in an interview influence a candidate to get a job?A. Yes. B. No. C. Not given.23. Imagining success help a candidate to levels of anxiety?A. lower B. raise C. equa
14、l24. How can we reduce our stress around interviews?A. Breathe deeply B. Meet friends C. Have a big meal25. When should we go to see a doctor according the author?A. When we lose confidence in an interview.B. When we find effective measures against anxiety round interview.C. When we have too much st
15、ress around interview. 2630 题：根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。Passage 2Cross training is training an employee to do a different part of the organizations work. Training worker A to do the task that worker B does and training B to do As task is cross training. Cross training is good for
16、managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom.Cross training can be
17、used in almost any position in almost any industry.I cross trained some of my design engineers to go on field installation trips and get first hand knowledge of how their designs worked, or didnt work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allow
18、s you to quickly open additional registers if the customer queue gets too long.As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefullyselect the employees to be cross trained. Some people 精品 word，欢迎共阅like to learn new things. Some are
19、more comfortable sticking to what they know. Dont decide which employees are ready for a change based on their age or performance.26. Cross training is training an employee to do a different job in a different company.27. Cross training is beneficial not only for managers but also for employees.28.
20、Cross training can apply to almost any position and almost any industry.29. Not all employees are suitable to be cross trained.30. You can decide which employees to be cross trained according to their age. 四、翻译（每小题 4 分，共 20 分）3135 题：英译汉，从 A、B、C 三个选项中选出一个最佳答案，并将答案序号写在答题纸上。31. I dont know why he is la
21、te, he might have had an accident.A. 我不知道他为何迟到，可能遇上了事故。B. 我不知道他为何没有迟到，很有可能遇上了事故。C. 我不知道他为何迟到，一定是遇上了事故。32. Stress around interviews is often influenced by our assumptions we make to ourselves about the process.1. 来自面试的压力会影响我们对面试过程的推测。2. 揣测会影响面试压力，我们只要关注过程。3. 我们自己对面试过程的揣测往往会影响面试压力。33.Will you be invol
22、ved in opening the new office? A.你会加入新办公室吗？B.你会参与开设新办公室的工作吗？C.你会被卷入到新办公室的工作中吗？34. We should present data in tables or charts so that the report may not be boring with facts alone.A. 我们应该用表格或图表来呈现数据以便报告不因为仅有事实而枯燥乏味。 B. 我们应该用表格或图表来表示数据，因此，报告就不会因为仅有事实而枯燥乏味。精品 word，欢迎共阅C. 我们应该用表格或图表来呈现数据以便报告不厌烦仅有事实。35.
23、Angry customers tend to aim their dissatisfaction and complaints at staff members.A. 愤怒的顾客往往会把员工当做他们发泄不满和抱怨的目标。B. 愤怒的顾客计划把对员工的不满和抱怨当做目标。C. 愤怒的顾客趋向于把员工的不满和抱怨当成目标管理英语2 作业 2一、交际用语 (共计 10 分，每小题 2 分)15 题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。1. Hows your mother doing?_ A. She is very well. B. She is very kind. C. S
24、he is doing shopping now. 2 My name is Helen, and I was born in 1980. My major was electrical engineering.A. Tell me your name, please.B. Tell me a little bit about yourself, please.C. Tell me how old you are, please.3 Lets make plan first for our events, shall we? _ A. Yes, we do.B. OK, lets do it.
25、C. Id like to.4. What do you think of your mothers advice? A. It doesnt fit us, actually. B. No, I dont believe it.C. I dont believe in her. 精品 word，欢迎共阅5Would you mind answering some questions about your annual report? A. Yes, with great pleasure B. No, Im afraid I cant make it C. No, as long as it
26、 doesnt take long 二、词汇与结构（共计 30 分，每小题 2 分）620 题：阅读下面的句子，从 A、B 、C 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6. The enemy has strengthened their _ position.A. protective B. defensive C. offensive7. More than 30 people _ the position.A. applied for B. applied to C. applied in8. You must _ the annual certificat
27、ion of employment online within 15 days.A. submit B. omit C. commit9. Hiring the right employee _ you _ a thousand times over in high employee morale.A. paysoff B. takeoff C. paysback10. He keeps on his focus on money.A. make B. made C. making11. At the end of the day, you want all attendees _ your
28、event to remember this key message that youve spent a long time reinforcing.A. leave B. to leave C. leaving12. Lets _ our plan.A. start B. started C. starting13. I didnt do _ last week.A. nothing B. something C. anything14. . They have learned about _ in recent years.精品 word，欢迎共阅A. several hundreds
29、English words B. hundreds of English words C. hundred of English words15. We are under _ to finish the task within such limited time.A. line B. pressure C. expectation16. They promised the car for us.A. repairing B. repaired C. to repaired17. When stating problems, we can make a _ with those from la
30、st year.A. comparing B. compare C. comparison18. When reading the annual report, we should look out _ the areas where the company did not comply with the regulations.A. at B. for C. on19. If I _ you, I _ more attention to the independent auditors report and financial statements in the annual report.
31、A. was; shall pay B. am; will pay C. were; would pay20. Did the medicine make you feel better? No. The more , I feel.A. medicine I take; and the worse B. medicine I take; the worseC. I take medicine; worse 三、阅读理解（共 40 分，每小题 4 分）21-25 题：阅读短文，从 A、B、C、D 、E 五个选项中选出一个正确答案，并将答案序号写在答题纸上。Passage 1Successful
32、 and memorable events dont just happen. Organizing and holding an event takes planning. Whether its an anniversary, a sporting event or a retirement party, and no matter how much time you have, your events success is in the details.There are some suggestions for you to hold a successful event. Decid
33、e upon your target audience. The first thing is you should know who your target audience is. From this all the other decisions will fall into place in terms of format, content, prices, location etc.精品 word，欢迎共阅Make a list of details. When you hold an event, you need to consider everything, from prog
34、ram content, lighting, food serving, transportation to parking and safety. Making a list will ensure you dont overlook things.Have a clear purpose. When you plan an event, you should clearly define its purpose, because the following decision should support it.Do not clash. Check the calendar. Dont c
35、lash with holidays or popular vacation times.Know your limitations. You should be aware of your weakness such as budget or time. If you decide to hold an event in a weeks time, plan for a more familiar affair. If its a big event, prepare several months ahead. If the budget is small, you may have to
36、a lot of do-it-yourself work.21. Which of the following statement is NOT true according to the passage?A. To know your target audience first helps you plan your event better.B. To check the calendar carefully will avoid time conflict.C. Know the limitation means you should know the audiences limitat
37、ion.1. Which is not the factor of holding a successful event?A.A clear purpose B.A list of details C.A invitation23. According to the passage, what is the key factor to make your event successful?1. Leadership.2. Details.3. Plenty of planning time.24. What is the best title for this passage?A. Detai
38、ls- the key to the success of an event.B. Successful and memorable events dont just happen.C. How to plan successful events.25. What is the purpose of making list of details?A. Make sure not overlook things B. To follow decisionsC. To have a clear purpose精品 word，欢迎共阅2630 题：根据短文内容判断给出的语句是否正确，正确的写“T”，
39、错误的写“F”，并将答案写在答题纸上。Passage 2Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.1. Ask your customers directly and cater to their
40、 wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.2. Be a customer yourself and find out
41、 what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how youre treated.3. Use a focus group. Focus groups are representatives of customers whose j
42、ob is to provide you with information on their needs and preferences.4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.5. Encourage your front-line staff to build strong relationships with customers. Your fron
43、t-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.You may deliver the best service in the world. But if it is not what people want, y
44、oure wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight.26. Hotel customers and hotel staff think the same about breakfast. 27. A good or bad experience of a customer in a wheelchair in your shop shows whether your service
45、 is good or not. 28. Its not necessary to know about the customers needs and preferences. 29. Questionnaires are useful in getting feedback from customers. 精品 word，欢迎共阅30. Front-line staff have nothing to do with improving customer service. 四、翻译（每小题 4 分，共 20 分）3135 题：英译汉，从 A、B、C 三个选项中选出一个最佳答案，并将答案序号
46、写在答题纸上。31. A bad hire not just wastes your time and money, but also impacts the team spirit and company morale.A. 坏雇员不只是会浪费你的时间和金钱，但是也影响队伍的精神和公司风气。B招聘到不合格的员工即浪费时间和金钱，而且还会影响整个团队精神和公司士气。C. 浪费时间和金钱的招聘是不合格的，而且对公司团队精神和士气也会影响。32. When you start a job, you must stick to it.A.一旦你开始了一件工作，你就得持之以恒。B. 一旦你开始了一件工
47、作，他就得紧跟着它。C.当你开始一件工作的时候，他就得认真做。33 n contrast to other countries, the U. S has no national college entrance exam.A.对比其他国家而言，美国没有国家考试。B.与其他国家相比，美国没有大学入学考试。C.相比较其他国家，美国大学没有考试。34. You can see many interesting things on your way.A. 你能看见许多有趣的东西在你回家的路上。B. 一路上你能看见许多有趣的事情。C. 你能看见许多好玩的东西在车上。35. As a general rule, it is better to focus on
