随堂练习商务英语.ppt

1、商务英语写作,Agenda Minutes Notice Note Memo Invitation,memo,备忘 来罗列你的上司或者同事要做的或者注意的事项，memo不宜啰嗦，要简洁，有固定的格式。 MEMO TO: FROM: DATE: SUBJECT: 签名一般是缩写,A memorandum (plural memoranda, abbreviation memo) is sent to people or whole departments inside the organization, never to a customer. Pay attention to the foll

2、owing points: 1.C.C. means carbon copies, and indicates that you have sent a copy of the memo to someone else. 2. The subject line should summarize what the memo is about. 4. No greeting (such as Dear) 5. The text is divided into paragraphs. 6. Use bullet points to list items. Put your initials at t

3、he end, not your full name.,Put the following into right order,Its that time of year again. To: All StaffAs you all know, Christmas is our busiest season of the year. FROM: Pat Lewis, Human Resources Director We apologize that the celebration will have to wait until the New Year, but we guarantee th

4、at it will be worth the wait. This year, we have decided to postpone the Christmas party until mid January, after our busy season. Every year it is a struggle for the managers to find the time and energy to organize a staff Christmas party. DATE: November 20thFor further information, please call 222

5、-3098 SUBJECT : STAFF CHRISTMAS PARTY Thank you,Notice,通知是一种上级对下级、单位对职工发布信息的应用文。通知有两种：一种是信息卡式，另一种是书信式。,Layouts and Samples,Layout 1 notice,TitleBody_ (Date),Layouts and Samples,NoticeNotice is given that of the of our company will be held at the Bankers Club on March 1.February 20th, 2006,Sample,her

6、eby,the annual general meeting,shareholders,Lost and Found Office A green coat, in the dinning hall on the morning of Oct. 8th. Found Owner please claim at the lost and found office, Rm. 209 on the 2nd floor of the central building. A green coat,FoundA green coat, in the dinning hall on the morning

7、of Oct. 8th. Owner please claim at the lost and found office, Rm. 209 on the 2nd floor of the central building. Lost and Found Office,Layouts and Samples,Layout 2 notice,Date Salutation, Body_.Close, Signature,Layouts and Samples,Feb.25, 2006 Dear Sir/Madam, Owing to the large increase in the of our

8、 trade with this country we have decided to open a branch here, with Mr. Wang as manager. The new branch will open on 1st of March and from that date all orders and inquiries should be sent to Mr. Wang at the above address instead of our London office.We express our thanks for your cooperation in th

9、e past.We hope the new arrangements will lead to even better results. Yours, Liu Bing,Sample,volume,take this opportunity to,practice,通知 兹订于四月六日（星期一）下午三点在校会议室召开校学术委员会全体委员会议，讨论校际学术交流问题，请准时出席。 校学术委员会 2005年4月3日The University Commission of Academic Research,NOTICE All the members of the University Commi

10、ssion of Academic Research are requested to meet in the University conference room on Monday, April 6 at 3:00 p.m. to discuss questions of inter collegiate academic exchanges. April 3, 2005 The University Commission of Academic Research,Note Writing,Your friend has just won the first prize in the Pr

11、ovincial English Speech Contest. Write a note of congratulations. 第一句提供情景，第二句表明信息传递所需的语言功能。,Please let me congratulate you on this big honor. Yours sincerely, Wed. May 15th Dear Liu Ying, And I do hope you can continue making progress. I know this results from your hard work. I am very glad to hear

12、that you have just won the first prize in the Provincial English Speech Contest. I must learn from you. Your name,Wed. May 15th Dear Liu Ying, I am very glad to hear that you have just won the first prize in the Provincial English Speech Contest. Please let me congratulate you on this big honor. I k

13、now this results from your hard work. I must learn from you. And I do hope you can continue making progress. Yours sincerely, Lu Ping,Write a letter of complaint according to the following outline. 提纲： 1. 投诉对方货运服务； 2. 昨日收到12月1日所定货号为4403-0461，型号为JB/4073的虹印(HongYin)录音机，发现录音机有严重损毁，并随信附上损毁录音机相片； 3. 要求对方

14、在10天之内更换新的产品或者退还全部货款。,Complaint about goods you have bought Dear Contact Person or Customer Service Manager, On date, I bought a name of goods purchased, model number, etc. at location and other details of the transaction. I am disappointed because your name of goods purchased, etc. has not performe

15、d as it should, was faulty, etc. because state the problem as you understand it giving as much details as possible. Therefore this product is not of satisfactory quality, fit for the purpose described as laid down by the law. To resolve the problem I require you to state the action you require, e.g.

16、 refund, repair, etc. whilst reserving my right to claim against you. Enclosed is a copy/are copies of the receipt, contract, etc. I look forward to hearing from you and to a resolution of this problem. I will wait for set a time limit before seeking help from Trading Standards, consumer group, soli

17、citor, etc. Please contact me at the above address or by phone give numbers. Yours sincerely, Sign Print Your Name,The serial number of the machine is 44030461. Nov. 10, 2003 We hope that you can replace the recorder with a new one within 10 days otherwise we expect a full refund. Dear Manager, The

18、HongYin tape recorder model number JB/4073 which I ordered from your company on Dec. 1st arrived yesterday. We are sorry to report that the recorder has been badly damaged. Jack Li We write this to make a complaint about your companys delivery service. Sincerely yours P. S. Enclosed are the photos o

19、f the damaged recorder.,Adjustment letter Task 2 Write a reply letter to Mr. Jack White according to the following information. 原因：很抱歉收到贵公司来函抱怨一个油槽( oil tank)损坏； 解释：1. 一旦我们收到检验报告时，我们会立即告诉相应的处理方式； 2. 假如证明该油箱为运输途中损坏，我们将向保险公司索赔； 总结：抱歉给贵方造成不便。 （检验报告：inspection report；处理方式 disposal；保险公司 insurance company

20、）Acceptance of letterRejection of letter,We will advise you of our disposal as soon as we receive the inspection report. Dear Jack,Sorry for the inconvenience caused to you. If it proves that the oil tank was damaged during transit, we will then claim from the insurance company.We are sorry to hear

21、that in your e-mail you have complained about the damage to one oil tank. Best regards,Dear Ms. LastName, I am interested in applying for the scientific research summer internship position that was listed through the Name University Career Services Office. I have had a great deal of laboratory exper

22、ience in chemistry, biology, and geology, both indoors and in the field. In the lab, I have performed chemical reactions and I am currently using microscopes to observe many specimens. In environmental field studies, I have conducted outdoor labs to assess water chemistry. Last summer, I worked as c

23、onservation assistant at Clumber National Park. I am seeking to complement this outdoor experience with a research internship in order to acquire the background necessary for a future career in scientific research. I believe that I would an asset to your program. This internship would provide me wit

24、h the ideal opportunity to assist at your organization and to expand my research skills. I will call next week to see if you agree that my qualifications seem to be a match for the position. If so, I hope to schedule an interview at a mutually convenient time. I look forward to speaking with you. Thank you for your consideration. Sincerely,Offer letter ? 报盘信,