1、Introduction to Six Sigma,As a good building requires a strong foundation, so does Six Sigma. The Six Sigma foundation is built upon metrics and process improvement methodologies.,After completing this chapter, you will be able to:,Identify benefits of Six Sigma to GEMS and you as an employee Define
2、 basic Six Sigma terms and concepts Distinguish between the DMADV and DMAIC methodologies,Why Six Sigma?,Benefits to GEMS,Benefits to Customer,Benefits to Employees,Through statistical measurement, business strategy, and philosophy, GE can deliver higher quality, lower cost products on time . increa
3、sing customer satisfaction. World-class quality is our next great opportunity and we will focus on Six Sigma for the next generation of our careers.The Six Sigma opportunity for Medical Systems is a $250 million cost reduction opportunity. The Six Sigma opportunity for GE Company is a $3 billion cos
4、t reduction opportunity.,A win for the customer, a win for us, a win for GE,What Does Six Sigma Mean to GE & GEMS,Results from 6 Sigma,3 Billion$ in 2000 Customers & Shareholders Love It!,1997 Performix X-ray Tube 1998 LightSpeed CT Small Motor products Ultem 1285 Spectra Gas Range 1999 Spectra Elec
5、tric Range Advantium Speed Oven Triton Dishwasher Ceramic Metal Halide Lamps T5 Fluorescent Lamp Signa OpenSpeed MR OQ 1050C for Compact Disc AC6000 Locomotive,2000 or later New Designs5000 Projects focused on New 6 Sigma Technology & New Processes to the GE Businesses,Products from 6 Sigma,All of G
6、E Products Designed for Six Sigma,Unparalleled Resolution in a Fraction of the Time,HEAD,SPINE,CHEST ABDOMEN PELVIS,LIVER,1 minute,19 seconds,9 million,2 minutes,15 seconds,1 million,3 minutes,17 seconds,4 million,20 seconds,06 seconds,6 million,Exam Time Before,Exam Time After,Procedures per Year,G
7、EMS LightSpeed CT Scanner,Abdomen: liver, spine, kidney,Head: skull, brain,Image Speeds,Products from 6 Sigma,Hospitals Love It Better Quality - 10x more reliable Higher Revenues - more throughput New technology first - better image quality Patients Love It More Reliable & Earlier diagnosis Improved
8、 comfort - shorter exam timeGE Shareholders Love It Higher Revenues - up more than 50%,GEMS LightSpeed CT Scanner,Products from 6 Sigma,Exceeding All of the Customers Expectations,Deliver Quality Care Emphasis on customer service/satisfaction Latest technology,At Lower Cost Productivity Less system
9、downtime Less time per procedure New equipment delivered on-time, complete Lower total life cycle costs Acquisition & Financing Service - responsiveness to minimize downtime Operating expenses - e.g., x-ray tubes Upgradeability or resale value,Why Six Sigma? - Evolving Customer Needs,The Six Sigma O
10、rganization,Greenbelts Apply Six Sigma tools and methodology in everyday work.,Champions,GM Global Quality,Kathy Roedel,Help choose projects, interview Black Belt candidates, tie projects to business needs. Remove barriers and drive Six Sigma into the culture of their functions.,Develop tools and teaching materials. Conduct training and communication sessions. Mentor Black Belts and their projects.,Project leaders, change agents, expert application of tools, mentor Green Belts and their projects.,Six Sigma Black Belts,The People,
