1、TRUE/FALSE T 1 Management is often considered universal because it uses organizational resources to accomplish goals and attain high performance in all types of profit and not-for-profit organizations. T 2 Leadership involves the use of influence to motivate employees to achieve the organizations go
2、als. F 3Organising means defining goals for future organizational performance and deciding on the tasks and resources needed to attain them. F 4. Efficiency refers to the degree to which the organization achieves a stated objective. F 5. The managers ability to think strategically requires high tech
3、nical skills and a proficiency in specific tasks within an organization. F 6. First-line managers are the managers who have the responsibility for making the significant strategic policy decisions, often with staff managers assisting them in these decisions. T 1. The learning organization is an atti
4、tude or philosophy（哲学）about what an organization can become. F 2. The essential idea in a learning organization is efficiency. F 3. As a manager, Lou prefers to think in terms of control over rather than control with others. This is in agreement with the idea of a learning organization. T 4. Empower
5、ment means giving employees the power, freedom, knowledge, and skills to make decisions and perform effectively. F 5. Theory X and Theory Y, proposed by Douglas McGregor, provide two opposing（相反的） views of workers: Theory X recognises that workers enjoy achievement and responsibility, while Theory Y
6、 recognises（承认）that workers will avoid work whenever possible. F 1、The study of management traditionally has focused on factors external to the organizations. T 2、 The general environment and the task environment are the two layers of an organizations external environment. F 3、Customers and competit
7、ors are two important sectors of the economic dimension（次元） of a firms general environment. F 4. Other organizations in the same industry or type of business that provide goods or services to the same set of customers are referred to as suppliers. F 5. The internal environment within which managers
8、work includes corporate（公司的） culture, sociocultural aspects and customers. T 1、 Found between the domains（领域）of law and free choice, ethics（道德规范）is the code of moral principles that governs any individual or group. T 2、 Most ethical dilemmas（困境）involve a conflict between the needs of the part and th
9、e whole. F 3. The four approaches that guide ethical decision making are utilitarian（功力的）, individualism, moral-rights and objective dualism（双重论）. F 4. Free choice lies between the domains of codified law and ethics. F 5. Most of the laws guiding human resource management are based on the individual
10、ism approach. F 6. Culture is the only aspect of an organization that influences ethics. T 7. All stockholders of an organization are its stakeholders, but not all stakeholders are its stockholders. F 1、Of the four management functions, organizing is the most fundamental（根本的）, as everything practica
11、l（实际的）stems（血统）from careful organization. T 2. A desired future state that the individual or organization attempts to realize is a goal. F 3. Plans specify（列举）future ends; goals specify todays means. F 4. The act of determining the organizations goals and the means for achieving them is called goal
12、setting. T 5. Goals and plans are valuable to an organization because they provide legitimacy（合法）, rationale（基本原理）for decisions and an increase in motivation（积极性）and commitment（承诺）. T 6. An organizations mission describes its reason for existence. T 7. Mission statements often reveal（显示）the companys
13、 philosophy as well as purpose. T 8. Strategic plans and goals are those that focus on where the organization wants to be in the future and pertain（属于）to the organization as a whole. F 9. Reviewing progress is the most difficult step in an MBO process. T 10. Long-term planning includes strategic goa
14、ls for the overall organization. F 1、By far the most difficult decision situation is uncertainty.T 2、 A choice made from available alternatives is called a decision。F 3、The classical decision making model assumes that the decision-maker is rational, and makes the optimal decision each time.F 4、Decis
15、ion-making must not be done amid ever-changing factors, unclear information and conflicting points of view.F 5、According to the Vroom-Jago Model, leaders should be concerned with decision characteristics like a commitment requirement, problem structure and subordinate conflict.T 1. Organizational st
16、ructure refers to the framework in which the organization defines the way tasks are divided, resources are deployed and departments are coordinated.T 2. Authority is the right to use resources, make decisions and issue orders in an organization. F 3. Given the challenges to meet customer needs and a
17、dapt to the environment, most organizations today discourage managers to delegate authority to the lower levels. T 4. The number of employees reporting to a supervisor is his or her span of management. T 5. An advantage of vertical functional structure is its quick response to external changes. T 1、
18、 The set of activities that are undertaken to attract, develop and maintain an effective work force is referred to as human resource management. F 2、 An interview is a one-way communication channel that allows the organization to obtain information about the applicant. T 3、 HR planning, choosing rec
19、ruiting sources, and selecting the candidate are the first three steps involved in attracting an effective work force. T 4、 The value of an exit interview is to provide an excellent and inexpensive tool for learning about pockets of dissatisfaction within the organization and hence for reducing futu
20、re turnover. Multiple ChoiceC 1. The figurehead role involves: A. motivating and communicating with staffB. initiating（发起）changeC. handling ceremonial（正式的）and symbolic activitiesD.developing information sources within the organizationE.staying well informed about current affairs B 2. How an organiza
21、tion goes about accomplishing a plan is a key part of the management function of: A. planning B.organizing C. leading D. controlling E. motivating E 3. Which of the following is not a function of management? A.control B. plan C. organize D. Lead E.performanceA 4. A social entity（本质）that is goal dire
22、cted and deliberately（慎重地）structured is referred to as: A.an organization B.management C.employees D.students E.tasks C 5. Which of the following types of skills is the understanding of and proficiency in the performance of specific tasks? A.human skill B.leadership skill C.technical skill D.concept
23、ual（概念上的）skill E.social skill E 6. The informational role, according to Mintzberg, is a(n) _ role? A.entrepreneur（企业家） B.leader C.figurehead（有名无实的领袖） D.celebratory E.monitor E 1. _ forces refer to those aspects of a culture that guide and influence relationships among people. A.Legal B.Economic C.Po
24、litical D.Psychological E.Social E 2. Variables（变量）such as interest rates, inflation（通货膨胀）and trade tariffs（关税）are all examples of _ forces. A.technological B.political C.social D.socio-educational E.none of the above D 3. Strategy has traditionally been the sole（唯一的） responsibility of: A.middle man
25、agement B. project managers （项目经理）C.company accountants D. top managers C 4. During the early twentieth century, the prevailing（普通的）management perspective（观点）, which emphasised rationality（合理性）and a scientific approach, was the _ perspective. A.scientific B. behavioural C. classical D. quantitative
26、E. Pareto C 5. The three subfields（子域） of the classical perspective include: A. bureaucratic organization, quantitative management, and the human relations movementB. quantitative management, behavioural science, and administrative managementC.administrative management, bureaucratic organization, an
27、d scientific managementD.scientific management, quantitative management, and administrative management E.none of the above B 6. Bruce believes his employees are responsible and able to work without intense direction and supervision（管理）. He is a: A.Theory X manager B. Theory Y managerC.Theory Z manag
28、er D. contingency（偶然性）theory managerE. classical manager B 1. Which of these is a part of an organizations internal environment? A.its customers B.its salespeople C.its wage structureD. its suppliers E. its competitorE 2. The _ environment represents（表现）the outer layer of the environment and affects
29、 organizations _. A.task; indirectly B.general; directlyC.internal; directly D. internal; indirectly（间接地） E.general; indirectly C 3. Which of these is NOT a part of an organizations general environment? A.technological B. economic C. competitorsD.legal-political E. socio-cultural D 4. An organizatio
30、ns task environment includes all of the following EXCEPT: A.competitors B. customers C. labor marketsD.employers E. suppliers A 5. Which of these are included in an organizations task environment? A.suppliers B. accounting procedures （手续）C.technology D. government E. demographic（人口统计学的）characteristi
31、cs B 6. Which of the following consists of demographic factors, such as population density? A. technological environment B. sociocultural environmentC. legal-political environment D. internal environmentE. economic environment B 7. The _ represents people in the environment who can be hired to work
32、for the organization. A. competitors B. labour market C. suppliers D. customers E.government C 8. Which statement （叙述） below is correct? A.When environment is dynamic（活跃的）, uncertainty is low.B.When the environment is unstable（动态的）, uncertainty is low.C.A dynamic environment has more uncertainty tha
33、n a stable environment.D. The stability（稳定性）of the environment does not determine the structure of the firm. E. None of the above. A 9. Research has found that a(n) _ structure works best when organizations experience uncertainty. A. flexible （灵活的） B. mechanistic（机械的） C. intuitive（直觉的）D. inorganic E
34、. rigid （死板的）C 1、Which of these refers to the code of moral principles and values that govern behavior with respect to what is right and wrong? A. social responsibility B. free domainC. ethics D. codified law （编纂法典） E. discretionary（任意的）responsibility E 2. Around _ per cent of adults reach the level
35、 three stage of moral development. A. 30 B. 40 C. 50 D. 80 E. 20 A 3. Ethics deals with _ values that are a part of corporate culture and shapes decisions concerning social responsibility with respect to the _ environment. A.internal/external B.external/external C.internal/internalD.external/interna
36、l E.none of the above B 4. The assumption（假设）that If its not illegal, it must be ethical, ignores which of the following? A. domain of codified law B. domain of ethicsC. domain of free choice D. discretionary responsibilityE. domain of symbolism C 5. The golden rule do unto others as they would do u
37、nto you is: A. an example of the utilitarian approach to ethical behaviourB. representative of the moral-justice approach to moral decision makingC. an example of the values that guide the individualism approach to ethical behaviourD. an age-old piece of advise not to be taken too seriouslyE. an exa
38、mple of the justice approach to ethical behaviour B 6. Individualism is most closely related to: A. social responsibility B. free choiceC. economic responsibility D. codified law E. togetherness D 7. Sexual harassment（性骚扰）is unethical because it violates（违反）an important part of which approach to eth
39、ical behavior? A.the utilitarian approach B. the individualism approach C.the justice approach D. the moral-rights approachE. the defensive（防御的）approach D 8. Most of the laws guiding human resource management are based on the: A. utilitarian approach B. moral-rights approach C. individualism approac
40、h D. justice approach E. collectivism（集体主义）approach C 1. A desired future state that an organization attempts to realise（明白）is called a(n): A. plan B. vision statement C. goal B. D. mission statement E. idea A 2. _ specify future ends and _ specify todays means. A.Goals, plans B. Plans, goals C.Plan
41、ning, organising D. Ideas, behaviours E. Mission, vision C 3. Which of these is the act of determining the organizations goals and the means for achieving them? A.organising B.brainstorming C.planning D.developing a mission E.a blueprint B 4. The planning process begins with which of these? A.the de
42、velopment of operational（运作的）goalsB.the development of a mission statementC.communication of goals to the rest of the organizationD. a company-wide meetingE. brainstorming D 5. The _ is the basis for the strategic level of goals and plans which in turn（空的） shapes the _ and _ level. A. goal, mission,
43、 tacticalB. operational goal, mission and tactical（策略的）C. objective, operational, missionD. mission, tactical, operationalE. tactical plan, operational, mission A 6. _ are primarily concerned with tactical goals/plans. A.Middle management B. Board of directorsC.Consultants D.Senior managementE. Lowe
44、r management D 7. Which of these are primarily responsible for strategic goals/plans? A.middle management B.board of directorsC.consultants（咨询者） D.senior managementE.lower management D 8. A statement that identifies distinguishing characteristics of an organization is known as: A.a goals statement B
45、.a values statementC.an income statement D.a mission statementE. a competitive-edge statement C 9. The organizations reason for existence is known as: A. the organizations value B.the organizations visionC. the organizations mission D.the organizations goalE. the organizations service C 10. We seek
46、to become the major computer maintenance（维修）business in Shanghai is an example of a statement you are most likely to find in the organizations: A. tactical goals B.operational goalsC. mission D.tactical plans E. operational plans B 11. Goals that define the outcomes that major divisions（部门）and depar
47、tments must achieve in order for the organization to reach its overall goals are called: A.strategic goals B. tactical goals C. operational goals D. a mission E. a plan A 12. Specific results expected from individuals are called: A.operational goals B.tactical goalsC.strategic goals D.operational pl
48、ans E. mission statements D 13. _ goals lead to the attainment（成就）of _ goals, which in turn lead to the attainment of _ goals. A.Operational, strategic, tactical B. Tactical, operational, strategicC.Strategic, tactical, operational D.Operational, tactical, strategicE. None of the above A 14. The first step in the MBO process is: A.s
