1、Minutes of the Group Meeting Held on November 30th at 1:00pm and ends at 5:00pm.Present at Meeting: Ms. WushengsiMs. LuweiyiMr. Zhangyiwei Mr. Chensiru1. Apologies:There were no apologies.2. Minutes of the Last Meeting:There were no minutes of last meeting.3. Matters Arising:There were no matters ar
2、ising.4. Introductions of Attended member:Wushensi, Luweiyi, Zhangyiwei, Huangpeng, Chensirui 5. Topic 1: The definition of customer service and identify who are customer in college. Customer service is the commitment to providing value added services to external and internal customers, including at
3、titude knowledge, technical support and quality of service in a timely mannerStudent is a customer at collogue. It is that students are indeed customers and professors are performers, but their relationship is indirect because it functions though an intermediate entity, which is the university itsel
4、f. 6. Topic 2: Importance of customer service in collegeOn one aspect, universities provide customer service related to daily life. On the other aspect, every university offers customer service supportive of teaching and studying. There are a wide range of colleges in every university. it is great i
5、mportance to customer service of an campus, for it is not only related to a schools reputation and students acceptability of the school, more importantly, it is the foundation of a school.7. Topic 3: Teaching system7.1 Topic 7-1: HardwareFull-time students over more than 20,000 people, including: un
6、dergraduate students more than 8,600 people, graduates more than 9,900 employees, long-term international students more than 1700 people.7.2 Topic 7-2: SoftwareThe university has altogether 55 undergraduate degree programs, 162 master programs, and 100 doctoral programs. That is teaching system of T
7、he Beijing Normal university.8. Topic 8-1: Living Service8.1 Topic 8-1: Canteens There are five canteens on Minhang Campus, where students can use a campus ID card to pay. Students can deposit the money in the cards at the Campus ID card service office to the east of the first canteen and served dur
8、ing day time8.2 Topic 8-2: DormitoryThe formal dormitories are that six students live together, but if you want live with better environment, you could spend some money to choose where place you like. For instance, there are some double room that you should spend RMB 5400 per semester for each perso
9、n without including utilities; Each room contains a separate bathroom with shower and is furnished with a single bed, a night stand, a desk, a chair, a bookshelf, a wardrobe, a fridge and an air conditioner; You can shared kitchen on first floor. Laundry room has laundry machines; also there are dry
10、ers and water heaters on first floor., you can access internet on each floor. 8.3 Topic 8-3: Supermarket The supermarket and stores can use ID card or cash to pay. There are Jiao yu Supermarket, Newspaper Kiosk, Fruit stand and Hualian Life Center. The Center provides a wide variety of goods for peo
11、ple to choose, including daily necessities, stationery products, accessories, and snacks. 8.4 Topic 8-4: BankBanks are located different place on campus. There are six banks with 4 types. Industrial and Commercial Bank of China service time is from Monday to Friday and from 8.30AM to 4PM. Postal Sav
12、ings Bank of China service time is from Monday to Saturday and from 8.30AM to 5PM. Bank of Communications Self-service Bank service time is from Monday to Friday and from 9AM to 5 PM. Finally, Bank of China service time is everyday. There are five Automatic Teller Machines that work 24 hours a day.9
13、. Topic 4: Recreation and EnvironmentThe university provides a great range of pubs and clubs, many hosting regular student nights. For the recreation the Hull Campus offers sports opportunities in a wide range of activities, from team sports to specialized excersise regimes at the state-of-the-art g
14、ymnasium, whichi means students could keep healthy by doing sport.It is situated on the northern shore of the Humber Estuary, surrounded by beautiful countryside of rolling hills. The campus is linked via rail, bus and taxi service; furthermore, it is close to the city centre. Hull itself is just 20
15、0 miles from Leeds an York. In addition, the city is also connected by air and sea to Europe via Humberside International Airport and P and O Ferry departures to Rotterdam and Zeebrugge from students to go through the main city of UK.10. Any Other Business:There was no other business to be discussed, chairperson thanked of all attending.11. Date and Time of Next Meeting:The next meeting was arranged for November 9, 2011 at the same place as this Meeting.
