1、管理信息系统,管理信息系统总复习,Chapter 1 Business Information Systems in your Career,Chapter Outline: 1.1 The role of Information Systems in Business today(信息系统在现代商业中的角色) 1.2 Perspectives on Information Systems and Information Technology(信息系统 VS. 信息技术) 1.3 It Isnt simply technology: The role of People and Organiz
2、ations（人和组织的作用） 1.4 Understanding Information Systems: A Business Problem-Solving Approach（解决问题的途径）,2,知识点,1. Business Objectives of Information systems(Why Information Systems is so essential today?)： Operational Excellence New Products, Services, and Business Models Customer and Supplier Intimacy I
3、mproved Decision Making Competitive Advantage Survival 2. Information system：a set of interrelated components that collect, process, store, and distribute information to support decision making and control in an organization. ,3,3. Information VS Data Information: data that have been shaped into a f
4、orm that is meaningful and useful to human beings. Data: are streams of raw facts representing events occurring in organizations or the physical environment before they have been organized and arranged into a form that people can understand and use. 4. Input, Output, Processing, Feedback 5. Business
5、 Processes: are logically related tasks and behaviors for accomplishing work. (chapter2, p43) 6. problem-solving approach ,4,Chapter 2 E-Business: How Businesses Use Information Systems,Chapter Outline: 2.1 Components of a Business(商务的构成) 2.2 Types of Business Information Systems(商务信息系统的类型) 2.3 Syst
6、ems That Span the Enterprise(企业范围的系统) 2.4 The Information Systems Function in Business(信息系统的功能),5,知识点,1. Basic Business Functions: Sales and Marketing Finance and Accounting Manufacturing and Production Human resources 2. Business Processes: the role of business processes in organization: the effici
7、ency of a business firm depends on how well its business processes are designed and coordinated. ,6,3. the hierarchy of management: Senior management Middle management Operational management Knowledge workers Data workers Production or service workers 4. Types of Business Information Systems Systems
8、 for Functional Perspective: Sales and Marketing Systems, Manufacturing and Production Systems, Finance and Accounting Systems, Human Resources Systems,7,Systems from a Constituency Perspective: Transaction Processing Systems(TPS), Management Information Systems(MIS), Decision-Support Systems(DSS),
9、Executive Support Systems(ESS) 5. Enterprise Applications: Enterprise Systems Supply Chain Management Systems Customer Relationship Management Systems Knowledge Management Systems,8,Chapter 3 Achieving Competitive Advantage with Information Systems,Chapter Outline: 3.1 Using Information Systems to A
10、chieve Competitive Advantage(使用信息系统取得竞争优势) 3.2 Competing on a Global Scale(全球竞争) 3.3 Competing on Quality and Design(质量和设计竞争) 3.4 Competing on Business Processes(业务流程竞争),9,1. Types of Competitive Advantage Barriers to entry that restrict supply Demand control Economies of Scale Process efficiency 2.
11、 Information system strategies for dealing with competitive forces: Low-Cost leadership(成本领先) Product differentiation（产品差异化） Focus on market niche（集中于市场定位） Strengthen customer and supplier intimacy（增强顾客和供应商的亲密） 3. Value chain model （价值链模型） 4. best practices ,10,5. core competency: 6. virtual company
12、: uses networks to link people, assets, and ideas, enabling it to ally with other companies to create and distribute products and services without being limited by traditional organizational boundaries or physical locations. 人们使用网络链接、资产及想法,使它的盟友与其他公司的创建和分发的产品和服务，不受传统组织的物理地点界域d的约束 7. TQM, Six sigma 8
13、. BPR(business process reengineering): radical rethinking and redesign of business processes to take advantage of information systems. How could it help business become more competitive? 利用信息系统重新思考和和重新设计业务流程。 ,11,Chapter 8 Achieving operational excellence and customer intimacy: Enterprise applicatio
14、ns,Chapter Outline: 8.1 Enterprise Systems 8.2 Supply Chain Management Systems（供应链管理系统） 8.3 Customer Relationship Management Systems（） 8.4 Enterprise Applications: New Opportunities and Challenges,12,1. Enterprise software is built around thousands of predefined business processes that reflect best
15、practices. 2. MPS, MRP 3. Supply chain: a network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers.为采购原材料，这些材料转化为中间产品和成品，以及向客户销售成品的网络组织和业务流程 4. upstream, down
16、stream 5. just-in-time strategy 6. bullwhip effect ,7. push-based model, pull-based model 8. Supply chain planning systems, supply chain execution systems 9. CRM Systems capture and integrate customer data from all over the organization, consolidate the data, analyze the data, and then distribute th
17、e results to various systems and customer touch points across the enterprise.客户关系管理捕获，整合顾客数据源遍该组织，巩固基准，分析基准，然后分发结果dao顾客触点横跨企业各种系统， 10. cross-selling, up-selling, bundling 11. churn rate,14,Chapter 9 E-Commerce: Digital markets, Digital Goods,Chapter Outline: 9.1 Electronic Commerce and the Internet
18、9.2 Electronic Commerce 9.3 M-Commerce 9.4 Electronic Commerce payment systems,15,知识点,1. Information asymmetry （信息不对称） 2. Syndicator 3. digital wallet （电子钱包） 4. digital cash （电子货币）,16,Chapter 10 Improving Decision Making and Managing Knowledge,Chapter Outline: 10.1 Decision making and information sy
19、stems 10.2 Systems for decision support 10.3 Intelligent systems for decision support 10.4 Systems for managing knowledge,17,1. Types of decisions: Structured decisionsOperational ManagementTPS, MIS Semistructured decisionsMiddle ManagementDSS Unstructured decisionsSenior ManagementESS 2. Sensitivit
20、y analysis 3. GIS: Geographic information systems （地理信息系统） 4. GDSS: Group decision-support system（决策支持系统） 5. expert system（专家系统） 6. case-based reasoning （基于安利的推理） 7. Knowledge Management （知识管理） 8. tacit knowledge （隐性知识）,18,Chapter 11 Building Information Systems,Chapter Outline: 11.1 Problem Solving
21、 and Systems Development 11.2 Understanding the Business Value of Systems and Managing Change 11.3 Alternative systems-building approaches 11.4 Modeling and Designing systems: Structured and Object-Oriented methodologies,19,知识点,1. Problem solving: Defining and understanding the problem Develop alter
22、native solutions（发现多种方案） Choose the best solution（选择做好的方案） System analysis（系统分析） System design（系统设计） Implement the solution（最佳方案） 2. feasibility study: financial, technical, and organizational 3. conversion: parallel strategy, direct cutover strategy, and phased approach strategy ,20,4. tangible ben
23、efits, intangible benefits(有形利益和无形利益) 5. alternative systems-building approaches Traditional systems development lifecycle Prototyping （原型设计） End-user development Application software packages and outsourcing Rapid application development for e-business 6. Structured methodologies 7. Object-Oriented development （面向对象开发） ,21,
