1、商务英语文体写作 Letters of Complaint and Claim,投诉信和索赔信是在向提供服务或货物的一方进行投诉或要求赔偿时写的信件。前者是对服务或产品的质量不满，后者则要求对方赔偿或退货。,常用词语,1.be responsible for the loss of the goods in transit 2.make/file a claim against 3.settle a claim 4.not up to our standard 5.request immediate replacement of the damaged goods 6.we have reac
2、hed an agreement regarding your claim on 7.this matter has been settled 8.enclosed please find 9.as final and complete settlement of this claim,Dear Sirs,We have advised you this morning by fax of our appreciation that this matter has been settled .Enclosed please find our check in the amount of US
3、$50 000 as final and complete settlement of this claim.It is our hope to express again our satisfaction that this mishap has been amicable settled and look forward to promoting our business relationship with your corporation.As a result of the faxes exchanges between us ,we have pleasure in informin
4、g you that we have reached an agreement regarding your claim on shipment per S.S Guiying for late delivery. Faithfully yours ,Letters of Urge,买卖双方如有一方不能按合同规定履行义务，如拖延货款的缴付、货物迟迟不发等，就有可能收到对方的催讨信，督促自己履行合同。催讨信的细节非常重要，如订单号、原定付款期、原定付款期、原定发货期、超期时间、催讨欠款等都是写催讨信的理由，必须明确无误。,常用词语,We have to remind you Is due Was
5、 invoiced on A month overdue Look forward to receiving your remittance within a week We have not yet received any reply from you Offer an explanation of the delay in payment,Dear sir,We have not received any reply from you to our two previous letters of and for payment ofowing on our account .As set
6、tlement of this account is now more than month ,we would like to ask you either to send us your remittance within .days, or at least to offer an explanation of the delay in payment.Thank you for your immediate attention.Yours faithfully,Letters of Apology and Explanation,有时我们不免因为过失或疏忽需向别人道歉。在这种情况下，要
7、写一封道歉信或解释信。,常用词语,We are sorry I was very concerned Referring to our earlier correspondence Complaining that The fault is entirely mine I deeply regret I realize the inconvenience our oversight must be causing you . Do everything possible to avoid any further delay,Gentleman,In reply to your collecti
8、on letter of June 6,permit me to explain our position.As soon as you adjust your claim to $90.000 credit for china smashed in transit ,we will send you remittance in full.Yours truly,Letters of Resignation,由于种种原因,在某一公司或机构工作的员工要正式提出辞职,就需要写辞职信.辞职信必须写明辞职的理由,并且提出辞职的具体时间.,常用词语,I have come to the conclusi
9、on that. According to the terms of our agreement In accordance with my agreement with I have been satisfied with this position Give you formal notice One month from todays date I feel compelled to take this step,Dear Mr. Smith,I have worked in the Sales Development as a salesman for six years, and I
10、 have been satisfied with this position.However, a friend of mine introduced me to Goldlion company , and I have decide to accept a post that will give ma greater possibilities for promotion and an increase in my salary. I therefore write this memo as formal notice to terminate my engagement with yo
11、u one month from todays date.Yours faithfully ,Job Advertisements,招聘广告是一种常见的广告形式。它按广告应征的工作职位的多少分为多部门多职位招聘广告、单部门多职位招聘广告和单项职位招聘等。,常用词语,competitive salary good benefits package an outgoing personality high ethical standers negotiable client adaptable monthly tickets private medical insurance,Personal A
12、ssistant/secretary,25-30,Salary 5000 RMB/month , negotiable.Our client , a large computer company , need a responsible , adaptable person with good typing and fax skills , He/She can cope with figures.Good benefits include lunch , monthly tickets and private medical insurance.Phone Miss Wang for fur
13、ther details on 021 58770328.Qiancheng employment Consultants Office.,Sales Advertisements,销售广告是对要出售的产品所做的广告。这类广告一般应告知所售商品的名称、产地、厂家、型号、构成。有些产品还需告知生产时间以及产品的功能等，最后列出包括联系人的姓名、地址、电话等内在的联络方式。它要求语言丰富多彩，能引发读者的好奇心和注意力。,常用词语,price start of Quality is Job 1 Special Offer Guarantee Refund you money Exclusively
14、,Word Satellite TV,We provide satellite TV programme transfer , satellite equipment installation and ser up services for honored guests . The channels included HBO CNN NHK TV5 BBC RAI Fashion , etc. Maintenance and relocation services also are available. Tel:68511288 Fax: 8537032 http:/,Advertisemen
15、ts of Lease,房屋租售广告属于纪实广告，内容主要包括房屋的位置、房屋的条件（房间数；是否新房；是否配备家具；交通、购物是否方便；环境如何等）、房价和联络方式。,常用词语,leasenewly- decoratedtransportationgood facilitiesbrand newbasement spacious tax abatementdeposit,to let,Now available at. New unfurnished apartments . One bedroom at $100 , two bedrooms at $150 , three bedroom
16、 at $ 260 per month . utilities included except electricity . Children and pets welcome .One months deposit required . Office open Monday through Friday nine to five . Call for an Evening or Weekend appointment.,Introduction of Institutions,机构介绍主要是用来向外界介绍和展示本单位的风貌，让外界人士能更好地了解它们，以赢得声誉、顾客、生意等，从而与外界建立更
17、广泛的联系。 简介的语言要言简意赅，有吸引力，但要真实，也不过于夸张，更不该贬低同行以抬高自己。,常用词语,be founded in whole-heartedly dedicated to the development of strive to product development offer services,China Classification Society (CCS),China Classification Society (CCS) is the only specialized organization for China to carry out classific
18、ation survey and surveys related to notarial matters of ships , offshore installations , containers and related industrial products both at home and abroad , and carries out statutory survey and certification when so authorized by the Chinese Government and the governments of other countries or regi
19、ons as well as other business approved by the relevant administrations .,Introduction of products,介绍产品是生产厂家或销售机构对所生产或所销售的产品所做的介绍，以便顾客能对该产品有所了解。其内容一般包括：产品名、规格、型号、功能、生产厂家、价格及售后服务等。,常用词语,UniqueIndispensable ConciseSuitabilityBe compatible with,Mini Digital Camera,The mini Digital camera may be the best
20、 gift for your girlfriend or wife-she can wear it as a cool necklace! Through thin and light , the camera is good quality with 2.0 Mega , 1/2 inch CMOS and f46mm focus lens . It supports Motion JPEG visual recording and is able to take pictures as near as 60cm. Size: 94mm75mm34.5mm Weight: 108g Powe
21、r: two AA batteries Sales hotline: ,Description of Products,说明书主要说明某一产品或某一系列产品的特性和功能、产品的一些技术参数等，用以指导对该产品正确的安装、使用以及注意事项。说明书的语言重在真实准确，易于为读者所懂。,Preserving Natural Skin Tone,Asia home to two thirds of the worlds population . people across Asia expose their skin to the tropical and harsh climates every d
22、ay . Higher quality of life has resulted in more people desiring a young and healthy looking skin for longer. Developing cosmetic formulations is a science-based art and has a lot to do with keeping promises. Being a science and research driven company we have developed specialized UV filters for da
23、ily protection against premature skin aging . in cosmetic formulations these UV filters work in synergy with a range of antioxidant vitamins . Combing our scientific expertise and our cosmetic ingredients with your formulating skills, you can develop products that keep promises such as preserving na
24、tural skin tones , for the Asia consumer Please contact: . Vitamins Asian pacific Pte Ltd .,Application Forms,申请表也是一种预先设计好的专用书面文件或材料，供申请人员填写由于对象不同，用途不同，表格的形式也不尽相同。其主要内容包括名称（公司或个人的）、城市或国家，通讯地址、投递方式以及所涉及领域的一些具体事宜。,常用词语,a free regular copycomplete the formstrict termsbe delighted to be valid reply slip
25、 nature of Business,Reply Slip,I am interested in: (please tick below) Exhibiting Conference Sponsorship Attending Conference VisitingName: Job Title: Company: Address: Nature of Business; Tel: Fax: Email: For more information , please contact: at Tel: Email:,Subscription Forms,订货或征订报刊杂志的表格往往是一种预先设计
26、好的专用书面文件或材料，供使用人员填入文字或数字，或作选择性的肯定或否定答复。,常用词语,subscription form I would like to subscribe to Delivery address Im enclosing my check for Please charge my Master Card/Visa .Please complete this form and return to ,Yes, I am ! Send me information about ExxonMobil Synthetics for:(check equipment that is
27、interesting to you) High-speed Engines Air Compressors Gears Refrigeration Compressors Hydraulic Systems Grease ApplicationsPlease note : All filed are required.Name: Title: Company Name: Address: City: State/Province: Country: E-mail Address:,Questionnaires,在研究工作中，个人、群体或领导决策人员、科研工作者、记者及各工作人员在对某一现象、
28、状态或趋势及某种产品入市前或入市后的情况进行分析研究，找出原因，提供参考或应付对策时往往会采用分发问卷调查的方式进行。调查表是列有一系列项目的表格。,常用词语,survey form A/R (as required) EvaluationQuestionnaire,Focus Survey on Leisure Activities,Five hundred people over the age thirty were asked what they usually do in the evening after supper . the following figures were ob
29、tained:Watch TV or read newspapers: 65%Do housework: 10%Go to evening schools to receive higher education: 7%Go out (to the cinema, to visit friends or relatives, to pubs, to do shopping): 5%Surf the internet to (play PC games, chat on the net , browse the news): 6%Work or read books: 5%Listen to th
30、e music: 2%,Resume,履历表也称简历，是一个在求学、寻找工作或职位时向招生或应聘单位提供的本人经历的文字简述。简历的格式可以自己设计，也可以根据聘方设计好的表格填写。内容包括受教育情况、工作经历以及你的科研能力或专业技术水平、你取得的成就和获奖情况等。在写简历时应注意语言简单明了，不吹嘘自己，更不能作假，但内容要全面。,常用词语,personal informationresume/Curriculum Vitaepresent addresspermanent addresssinglemarriedJob ObjectivePart-time work experience
31、Language proficiencySelf-judgmentAdditional data Responsible,RESUME,Personal Data Name: Wu Jizhong Sex: Male Major: Computer Science and Technology Degree: Bachelor E-mail: Mobile Phone: Address: Education: 1993-1997 Studied in No Middle Shool,(city)1997-2000 Studied in the Vocational Shool of Comme
32、rcial,Accountant , majoring in foreign trade storage and transportation 2000-2003 Studied in the Technical School of . University 2003-present Studying College of Education Based in Network (University) Part-time Work Experience System development of accommodation management for Technical school of
33、Uinversity. Established the Network of foreign Trade College Self Evaluation Honest , energetic , fashion minded , having strong ambition and determination to succeed ; pleasant personality with initiative and drive ; prepared to work hard , ability to learn; creative while possessing a great team s
34、pirit.,Sales Contracts,销售合同是有买卖双方签订的，受到法律的认可和保护的协议，一般采用固定的结构、格式和规范的表达方式，以避免因文字表达含糊而引起的纠纷。销售合同基本可以分为三部分： 第一部分明确合同的买方和卖方，签订合同的时间以及合同号；第二部分明确买卖商品的名称、规格、数量及价格，如果品种较多，也可以用表格的形式列出；第三部分主要是运输、包装、付款条件、所需单据以及赔偿责任等其它条件。,Contract(格式),Contract No.: Date: Buyer: Signing Site: Address: Fax No.: Seller: Address: Fa
35、x No. Both buyer and seller have agreed to the following terms of purchase on the commodity.,CONTRACT(一般格式),1. Commodity: 2.Specifications: 3.Amount.: 4.Unit Price: 5.Total Price: U.S.D.(print) 6.Package: 7. Date for shipment:,8.Port of Shipment and Destination: 9.Terms of Payment: 10.Insurance: 11.
36、 Shipping Mark and Terms of Delivery: 12.Note. 13. Remarks:Sellers Signature Buyers Signature,（1） The Seller shall present the following documents to the paying bank for negotiation: (a) In case of sea-freight : full set of clean on board ocean bills of lading marked “Freight Prepaid” , made out to
37、order , blank endorsed , notifying the Consignee . (b) Five copes of amount 100% of contract invoice (3 orginals and 2 copies ), indicating contract number and shipping mark (in case of more than one shipping mark, the invoice shall be issued separately ), made out in details as per the relative con
38、tract. (c) Five copies of Packing List with indication of shipping weight , number and data of corresponding invoice .,(d) Two copies Certificate of Quantity/Quality iss (e) A copy of fax or telex to the Buyer , advising shipment immediately when it is made . (f) Two copies of insurance policy cover
39、ing 110% of invoice value against all risks. (2) The seller shall send together with the shipment one copy each of the above mentioned documents (a)(b) (c). After the shipment , the seller shall immediately send of the above-mentioned documents by airmail , with the exception of Item (e) of this Cla
40、use , to the Buyer or the Transportation Agent specified by the Buyer at the port of destination.,Employment Contracts,为了保护双方的利益和依据法律行事，聘用者/雇主和受聘者/雇员一般要订立合同。聘用合同的形式根据聘用的内容决定，但是应当在平等的基础上订立，说明双方的权利和责任。其语言也要求明确无误，用词准确。,This contract is agreed upon between the following two parties:1、2、CONTRACT CLAUSES
41、1-91、 SCHDULE2、 PAYMENT3、 AIRFARE4、 ACCOMMODATION5、 MEDICAL INSURANCE6、 JOB DESCRIPTION 7、 HOLIDAYS/VACATION，LEAVE/SICK LEAVE8、 PELEASE FROM CONTRACT9、 LEGAL ACTION,SIGNATURE OF ENPLOYER： Name: Name of institute: Address: Date:SIGNATURE OF EMPLOYEE: Name: Address: Date:,Lease Contracts,租赁合同经双方协商一致，明
42、确规定出租方的权利义务关系。它可以是房屋等地产的租赁，也可以是运输工具等设备的租赁。有时还包括检验清单，双方认可租赁物品或房产的具体情况，以避免以后可能发生的纠纷。,RESIDETIAL LEASE 1、 PARTIES AND PREMISES: 2、 TERM: 3、 RENT: 4、 SECURITY DEPOSIT: 5、 UTILITIES: 6、 HOUSEHOLD MEMBERS: 7、 PEACEFUL ENJOYMENT: 8、 ACCESS: 9、 EVICTION: 10、HOUSEKEEPING: 11、REPAIRS AND ALTERATIONS:,Construc
43、tion Project Agreements,建筑工程在开工前要由招标单位和投标单位订立协议书或合同，以保证工程质量和双方权益与职责。,Agreement on Building an Entertainment Center (an agreement is hereby concluded between ) the company Ltd. (hereinafter called the first party ) and Building Company.the two contracting parties , after full discussion and consultation, agree to the following terms: . (signed) (signed) ForCo.Ltd ForBuilding compa,
