1、 May 2000, Effective Teams 1,Welcome to BEST Action Learning,Youre about to start the Action Learning Module: Effective Teams.This training module is designed to support line management in coaching their people. You can customize the slides to the needs of your team.To view the teacher notes go to M
2、enu/View/Notes Page. Please give us your feedback at , May 2000, Effective Teams 2,Effective Teams, May 2000, Effective Teams 3,Effective Teams,Types of teams PDCA for teamwork Teamwork checklist Meeting guidelines,Evaluate teamwork Teamwork guidelines Evaluate meetings Meeting guidelines,Content,Te
3、am Discussion, May 2000, Effective Teams 4,BusinessExcellence through Speed &Teamwork,BEST, May 2000, Effective Teams 5,Philips Business Excellence Policy,Business Excellence We aim to be one of the best companies in the world: the best to trade with, work for and invest in. through Speed We will in
4、crease the speed of our business processes and of our learning processes and Teamwork Competence, the foundation for excellence, is acquired by working in teams and learning from best practices, May 2000, Effective Teams 6,Teamwork, at the basis of Business Excellence, May 2000, Effective Teams 7,Te
5、mporary Teams,Work on a single problemOften cross-functional Disband when objective is met, May 2000, Effective Teams 8,Continuous Teams,Improve their processes continuously Can be cross-functional or departmental Can deploy objectives to the next level, May 2000, Effective Teams 9,Cross-functional
6、Teams,Development,Marketing,Administration,Production,Product Creation,Complaint Handling,Supply-to- shipment,Order-to- delivery, May 2000, Effective Teams 10,Four kinds of teams, May 2000, Effective Teams 11,Continuous vs.Temporary Teams, May 2000, Effective Teams 12,BEST Teamwork,Plan Objective Me
7、mbers Indicators Guidelines Do Use a system Manage team dynamics Check & Review Results & process, May 2000, Effective Teams 13,Plan,Determine team objectives What is the desired product? Who are the recipients of the product? Determine team membership Is the required competence available? Are all i
8、nterested parties represented? Develop team guidelines Determine Measures and Milestones, May 2000, Effective Teams 14,Do,Follow a Process Improvement Model MEDICUse the BEST Quality Tools Make numbers & ideas visibleManage team dynamics Encourage participation Listen and verify what you heard Addre
9、ss the issue, not the person, May 2000, Effective Teams 15,Check & Review,Check results Against goals and customer needs Identify remaining tasks Review teamwork Evaluate team dynamics Revise team guidelines,Teamwork flowchart, May 2000, Effective Teams 17,Teamworks pros & cons, May 2000, Effective
10、Teams 18,Team Competition,Incentive for teamwork Competition motivatesPlatform for learning Sharing best practices Recognition of winning teams Opportunity for celebration, May 2000, Effective Teams 19,Have a clear purpose Provide mutual support Consist of competent members Ensure involvement by all
11、 Decide by consensus Share leadership,Does our team ?, May 2000, Effective Teams 20,Clear Purpose,Shared vision Accepted goals, May 2000, Effective Teams 21,Cooperation, not competitionMutual trust and supportActive listeningFull information,Mutual Support, May 2000, Effective Teams 22,Each brings r
12、elevant competence Each has the authority to get things done,Competent Members, May 2000, Effective Teams 23,Involvement,All members contribute Differences in viewpoints are valued Less active members are pulled in Sense of belonging professional & emotional, May 2000, Effective Teams 24,No one domi
13、nates Disagreement is handled positively Solutions integrate different viewpoints,Consensus, May 2000, Effective Teams 25,Shared Leadership,Member/ Leader,Member/ Leader,Member/ Leader,Member/ Leader,Member/ Leader,Member/ Leader,Member/ Leader,Member/ Leader, May 2000, Effective Teams 26,Team Discu
14、ssion,Evaluate team effectiveness Use Team Questionnaire Identify improvement opportunities Use Team Questionnaire results Use Teamwork Flowchart Determine Team Guidelines Agree how the team will operate Later: Apply Team Guidelines & Flowchart,C,A,P,D, May 2000, Effective Teams 27,Effective Meeting
15、s, May 2000, Effective Teams 28,Why? - Clarify the objectives Who? - Participants, chairman, recorder When? - Date, time, duration Where? - Suitable venue & facilities What? - Agenda & supporting documents, May 2000, Effective Teams 29,Begin on time Introduce newcomers Clarify roles Review agenda Re
16、view previous action items, May 2000, Effective Teams 30,Maintain focus and timing Cover one item at a time Permit some flexibility Strive for consensus, May 2000, Effective Teams 31,Summarize decisions & actions Solicit items for next agenda Set time and place for next meeting Review the meeting, M
17、ay 2000, Effective Teams 32,Write & distribute minutesCarry out assignmentsInform others, May 2000, Effective Teams 33,Participant roles,Lead,Contribute,Record,Facilitate,Listen, May 2000, Effective Teams 34,Prepare agenda,State objectives,Take charge,Manage time,Invite participants,Summarize,Lead,
18、May 2000, Effective Teams 35,Listen,Absorb information Postpone judgment Ask clarification Show understanding Carry speakers idea one step further, May 2000, Effective Teams 36,Contribute,Come prepared Contribute constructively Strive for consensus Provide feedback Fulfill assignments, May 2000, Eff
19、ective Teams 37,Facilitate,Suggest “Win-Win“ alternatives Encourage participation Verify assumptions Re-formulate contributions Reflect feelings Summarize discussions, May 2000, Effective Teams 38,Record,Record discussionInterpret cautiouslyWrite minutes, May 2000, Effective Teams 39,not good at all
20、 quite good State objectives 1 2 3 4 5 Manage time 1 2 3 4 5 Absorb information 1 2 3 4 5 Postpone judgment 1 2 3 4 5 Come prepared 1 2 3 4 5 Strive for consensus 1 2 3 4 5 Verify assumptions 1 2 3 4 5 Accomplish tasks 1 2 3 4 5 Build on each others ideas 1 2 3 4 5 Resolve conflicts 1 2 3 4 5 Listen
21、 to each other 1 2 3 4 5,Meeting evaluation,How well does this team ., May 2000, Effective Teams 40,Feedback,Youve come to the end of this Action Learning Module. Please give us your feedback on topics such as: Content Design Teaching notes How you used the training Improvement suggestions,Send your comments to ,
