1、目录Chapter 1 建立贸易关系1. 请求建立贸易关系 Request for Establishing Business Relations2. 回复请求建立业务关系 Reply to the Request for Establishing Business Relations3. 索取产品资料 Request for Product Literature4. 回复索取产品资料 Reply to the Request for Product Literature5. 邀请会面 Invitation to the Business Appointment6. 接受会面邀请 Accept
2、ing the Invitation to the Business Appointment7. 谢绝会面邀请 Declining the Invitation to the Business Appointment8. 要求更改会面时间及地点 Request for Changing the Time otherwise, we will miss the great chance for (会失去何种机会) at present. If we can not get any reasonable explanations or the products by the end of this
3、 month, we will have to (我方将采取的行动).52. 对出货延迟致歉 Apology for Late DeliveryThank your very much for your email. We are quite sorry for the late delivery. (说明出货延迟的原因).Carefully checking ( 依据文件的名称及编号),we found that the goods (说明货物的情况).We very much regret to say that the matter has slipped our attention.A
4、fter finding this mistake, we have ( 采取的补救措施),If nothing goes wrong during the transit, you will receive the products ( 预计到达的日期).Hopefully, this late delivery will not deteriorate our relationship.If you have any questions, please contact me directly. We appreciate your under-standing.53. 投诉货物质量 Com
5、plaint about Poor Quality of GoodsWe appreciate having received the goods on arrival of s/s“ ”(货轮名称) at (目的港名称).Shortly after landing, related officials checked the details of the goods. Everything appears to be correct and in good condition except (有质量问题的产品).When we opened the cases, we found that
6、they were (产品状况).The worst thing is that the quality of the goods do not confirm to the contract.Please tell us the exact explanations. Additionally, we prefer to (我方提出的解决办法).Look forward to your prompt reply.54. 对货物质量不佳致歉 Apology for Poor Quality of GoodsWe are really sorry for the (产品所出现的问题)of the
7、 goods. (证明材料)states clearly that (货物实际情况描述 ).There is no denying the fact that the goods ( 货物出现问题的原因).Therefore, you should ask (提出索赔的机构名称)for compensation. However, to compensate you to a certain extent for the trouble, we will grant you (补救措施 )for your next purchase. We expect to (期待事宜) in the fu
8、ture.Again, we are terribly sorry for your loss.55. 投诉货物数量 Complaint about Wrong Quantity of GoodsThank you very much for (对方所做事宜).We duly received the order on arrival of s.s (货轮名称).Unfortunately, we found that (货物出现的问题).As told, the shipping quantities were (货物装船时的数量). Please check whether (合同规定数量
9、 )had been loaded on ship in whole at the port of shipment.We are in urgent need of the products as (亟需该商品的原因 )at present. You are kindly requested to (亟需对方解决事宜 )upon receipt of this email. Other-wise, we have to raise a claim for (索赔金额) for the wrong quantity.We hope the matter will come to your sp
10、ecial attention.56. 为数量错误致歉 Apology for Wrong Quantity of GoodsWe have received your email of (对方邮件日期),and we regret to know that the short delivery of (货物短缺数量) of shipment against the order (订单编号).We are quite sorry for (致歉事宜).After check, we found that (说明原因).However, we have already (采取的补救措施).The
11、 related officials confirmed that (应补运货物) will reach your port (应补运货物预计到达的日期). We deeply apologize for the inconvenience that caused to you.57. 投诉发货出错 Complaint about Receiving Wrong GoodsThe ship (货轮名称)has reached the requested port, (目的港名称).Upon being checked, the goods are found wrong. Under the
12、contract No. (订单编号 ),we ordered (所订产品的名称和数量).The total amount of the goods is right, but （说明货物出错之处).As (所订产品名称 ) are not in agreement with what is stated in the contract, We will send them back to you. However, you must be responsible for (对方应承担的责任).Because the products are in great need, please shi
13、p the correct ones soon. Otherwise we will have to (我方将采取的行动)for the wrong order. Please deal with the matter immediately, and drop us a line as soon as you arrange the shipment.58. 为发货有误致歉 Apology for Sending Wrong Goods After receiving your email, we attached this matter our closer attention. As i
14、t has never happened before, we check every step of this process with awareness.After a careful check-up by our staff, we found that (弄错产品的原因).As a result, the purchases with (发货错误)are not in order. Therefore, please (补救措施)and we will be in charge of all the related expenses.Besides, we have sent th
15、e right ones (发送方式及日期).If this works smoothly, they will reach you in (预计到达的日期或期限 ).We have taken all necessary actions to guarantee (弥补措施).We apologize for any inconvenience.59. 抱怨包装不良 Complaint about Poor PackagingFirstly, thank you for (感谢对方已办理的事宜).We have received the goods on arrival of s/s (船名
16、)at (到货港口的名称).However, after checking the purchases, we regret to find that the goods are (产品出现的问题).According to the survey by (质监部门名称).the reason for the damage is that (产品受损的原因 ).The products must be well protected against (意外损失的类型),so we specially emphasized on (我方多次强调的事宜) in our last email. But
17、unfortunately, you did not follow our (指出对方忽略的问题).Since (产品名称) are no longer fit for usage, we have to ask that you 11compensate us for the loss under the contract.Look forward to your prompt reply.60. 为包装不良致歉 Apology for Poor PackagingWe acknowledge the receipt of your email. We deeply regret that
18、the goods on arrival of s/s (船名)are damaged by (产品损坏的原因).After serious inspection, we are giving you description of the damaged shipment. The contents were (货物受损情况),which is our responsibility. Therefore, we will take the responsibility for (我方应付的责任),and will compensate you by (赔偿金额)in accordance wi
19、th the contract. Please email us if you receive the check. Please accept our apology or any inconvenience caused to you.We will take any necessary actions to ensure this kind of thing will never happen again.61. 付款出错 Payment ErrorWith careful check of this order, we regret to tell you that there was
20、 an error in (出错的地方)which has lead to a great loss to our company.So we have to emphasize the contract which shows the purchases should be paid in (币种)rather thanThe total amount is (金额).Also, we have to mention that the payment should be finished (合同规定的付款日期).Please arrange all the related issues im
21、mediately, and pay the order required as soon as possible.Look forward to your prompt reply.62. 为付款出错致歉 Apology for Payment ErrorThank you for your email. After careful check, we found that there was indeed a big mistake in (出错的地方).It is (出错的原因).We are deeply sorry for the error that we did not abid
22、e by(不符的地方).We hope you could understand that we did not make such mistake in purpose.Thank you for your efforts, which have been instrumental in effecting a settlement. We have already changed (需修改的地方).The total amount is (货款金额).Sorry for any inconvenience brought to your company.63. 对服务的不满 Service
23、 Dissatisfaction On behalf of our company (我方公司名字),I am writing to inform you that our company is not satisfied with (不满意的方面 ).For one thing, (投诉对方的不足). For another, we regret to say that (所造成的后果或影响).We tried our best to ( 我方已采取的措施),however, we still have not received a definite reply.All in all, we
24、 can not accept that (我方不能接受的事宜).Please explain to us clearly so as to avoid (应避免产生的后果).Please give your immediate attention to this matter.64. 对服务不满致歉 Apology for Customer Service DissatisfactionFirst of all, we are sorry for (未办理的事宜).Having received your email, we immediately analyzed the causes o
25、f (所出现的问题). In addition, (解决办法).On behalf of ( 公司名字),We apologize for any inconvenience you have been put to by our error. Please let (损失评估机构名称 )assess the loss. And we will (进行赔偿的相关费用).Again, we really appreciate your complaints. The frank exchange of views contributed to a better understanding. Ho
26、pefully, we could have a smooth cooperation.Chapter 7 商务交往65. 请求筹备出差 Request for Preparing for a Business Trip(会议名称) will be held (会议时间) in (会议地点).Were pleased to inform you that you are invited to attend the conference on behalf of our company. Delegates are required to sign in (会议报到时间).Make sure y
27、ou arrive there on time. Youd better prepare your trip in advance. Please inform me of your preferred arrival time so that I can book a flight for you. If you have any (参会资料) for the meeting, please send them via e mail to the committee ahead of time and send me a back-up copy. If you have any parti
28、cular requirements concerning (会议设备)，please do not hesitate to contact (联系人).Attached please find (附件内容).Please reply before the end of this week.66. 回复请求筹备出差 Reply to the Request for preparing for a Business TripThank you for your email informing me to attend ( 会议名称).I am delighted to take this bus
29、iness trip.Im writing to confirm that I will arrive in (出差地点 ) on ( 抵达时间). Please book (往返机票)for me. ( 其他相关事宜).I do hope that this business trip will be a great success and be beneficial to our ( 市场推介). 67. 确认预定行程 Confirming Itinerary ReservationI am writing to tell you that I have booked ( 机票类型)for
30、 your attendance at the ( 会议名称).Since you prefer to arrive (抵达城市及时间) and to fly back to (返回城市及时间),we have booked a round-trip flight, leaving at ( 飞往会议地航班起飞时间 ) and returning at ( 返回航班起飞时间).A timetable is attached for all the information about your flight. If I can be of any further assistance，pleas
31、e call me or email me.Wish you a happy and successful business trip.68. 出差后的感谢 Thanks for a Business TripI am writing to thank you for all the time and energy you offered before and after my trip to (出差地城市名称) for (会议名称).Without your efforts, my trip to (出差地城市名称) would not have been so pleasant. (表示感
32、谢的具体事项).My presentation went well because of (因为对方的何种帮助).In addition, Id like to thank you for your picking me up on (来机场接我的日期).Thank you again for all the time and energy you offered before and after my trip to (出差地城市名称).69. 活动通知 Activity NoticeI am writing to inform you of the celebration we will
33、hold to ( 活动目的).(活动类型)will be held (活动地点).The regular bus of our company will take us to the hotel at ( 班车出发具体时间).You can also drive your own car there. All of you are kindly requested to be present on time. To mark the special occasion ,the board of directors has decided that ( 节目表演部门名称) is to (表演节
34、目).Please get well prepared for that.If you have any further questions, please do not hesitate to contact (联系人).I look forward to seeing all of you at the celebration.70. 集会通知 Gathering NoticeI am writing to inform you that we will hold a (集会名称) in (集会地点)(集会时间).You are welcome to attend it if you fe
35、el convenient. There will be (集会活动内容).(集会原因) ( 集会目的).I d like to thank you for your smooth cooperation with us during the past year. Id also like to thank you for your contribution to the development of our company. I look forward to seeing you at (集会名称).71. 邀请担任演讲者 Inviting SpeakerYou are kindly in
36、vited to make a keynote speech at (研讨会名称),which is to be held in ( 会议地点)( 会议时间).The theme for the seminar is (会议主题).You can focus on any aspect concerning this theme.We would be delighted if you would accept our invitation to make a speech on the topic. (附件信息) is attached. We will be responsible for
37、 all your travel and accommodation expenses.We look forward to receiving your confirmation.72. 回复演讲邀请 Reply to the Invitation for SpeakerThank you for your email inviting me to make a keynote speech at (演讲场地)(演讲日期). Id like to make a speech on the subject of (演讲主题).Of course, I am delighted to accep
38、t your invitation, and I will arrive (演讲者确认的相关信息如：地点、时间等).I will require use of (演讲所需设备) for my speech. The attachment is my (演讲材料).Please have it printed out and make sure that (受众) has a copy.I look forward to meeting you at the seminar.73. 展销会通知 Trade Fair NoticeWe should like to invite you to at
39、tend the ( 展销会名称),which will be held from ( 展销会开始时间)to (展销会结束时间 ).Full details about the fair are as follows.(展销会名称) will be held (展销会举办地点).( 展销会名称) will be (展销会重要性).You can share information with various partners of (参加展销会的行业类型).For the latest information, please visit our (展销会网址).I look forward to
40、 seeing you at (展销会名称).74. 回复邀请 Reply to the Trade Fair InvitationThank you so much for your kind invitation to ( 展销会名称).I feel so delighted to be invited. (展销会名称) will be held from ( 展销会开始时间) to (展销会结束时间) (展销会举办地).I believe it will be a good opportunity for us to meet (行业伙伴)and exchange ideas and i
41、nformation with them.I look forward to seeing you at the fair.75. 请求帮忙做问卷调查 Request for Filling Out QuestionnaireTo maintain high quality products and services to you, I hope you will take a few minutes to complete (问卷名称).In appreciation of your time and energy, we shall be pleased to send you (礼物名称
42、) upon receipt of your completed questionnaire. (公司名称) is committed to providing high quality ( 公司产品类型),so wed like to keep informed of (公司欲知信息).We hope that you will enjoy participating in this survey. Your answers will be an important part of our market research.We look forward to receiving your r
43、eply, and assure you of (对客户的承诺)in the future.76. 请求转载许可 Request for Reproduction PermissionI am writing to ask for permission to put (作品名称) on ( 转载处).Your article has received (作品获得的反响)since it was first published in ( 作品发表处).Although (同类作品名称)have appeared recently, such ( 对作品的好评) as you have writt
44、en and published is extremely valuable. Once your article is reproduced ( 转载处),you will receive( 对方将获得的报酬). The payment standard is attached. Should you consent,(对方在作品转载中的权利) will be given. Your permission and suggestions will be appreciated.We look forward to receiving your reply.Chapter8 公司人事77. 人
45、事查询 Personnel EnquiryI am writing to enquire whether you can find us (所查询的人才类型).You have been recommended to us by one of our clients. Its said that you not only maintain contact with (业务联系机构) but also offer(公司业务范围).We are a (我公司性质).We are now in urgent need of ( 所查询的人才类型) . Please find in the attac
46、hed file (职位描述和具体应聘要求).If you have any candidates qualified for the position, please phone us atWe would be very grateful for any help you could provide. I am looking forward to hearing from you.78. 找寻人才 Looking for Qualified PersonnelWe are seeking a (招聘人才类型) for our new business section. We have l
47、earnt from( 信息来源)that you have(胜任条件).Therefore, I am writing to enquire whether you will be interested in our vacancy.We are a (我公司性质).We have been focusing on(公司主要业务 ) .We are now planning to explore a ( 新业务名称 ). We are looking for a qualified (职位)to lead this campaign. Detailed job descriptions an
48、d (丰厚的薪酬 )are attached. If you are interested in the vacancy, please reply via e mail, and we will arrange for an interview with you.I look forward to hearing from you.79. 晋升公告 Promotion AnnouncementWe are delighted to announce the promotion of (晋升人员姓名) to the position of (晋升后的新职位) has been our (晋升人
49、员过去的职位) for (晋升人员过去职位持续时间) and has done ( 出色的工作).(晋升人员新岗位职责).The new position of (晋升人员姓名) commences on (晋升人员新职位任职起始时间) .Please join me in congratulating (晋升人员姓名) on his/her new promotion and in wishing him/her continued success in the future. 80. 调动通知 Transfer NoticeIm glad to inform you that you are officially appointed
