1、科尔酒店服务指南尊敬的宾客：科尔酒店热诚欢迎阁下的光临！特奉上此服务指南，详列酒店各项服务，以供参阅。我们殷切期望我们的服务令阁下感到满意。谨祝阁下在本酒店逗留愉快，并期望您的再次光临！Welcome you here!Distinguished guests:Sam Q hotels warm welcome you here!This offer special services and guidance set out in detail the variousfacilities of the hotel for reference. We very much hope that ou
2、r services to make you satisfied.I wish you a pleasant stay in this hotel and look forward to your coming again!一、各项服务 Various services1、商务服务 Related business services位于大堂前台处，为阁下提供图文传真、复印、打字等.详情请咨询酒店接待内线“8898 / 0”酒店传真号码：020-84440388Office is located at the lobby front desk, to provide you with fax,
3、computer access, photocopying, typing. Please contact the hotel reception insider “8898 / 0“ hotel fax number : 020-844403882、退房时间 Check-out time为中午十二时正，如有需要延迟到下午六时前退房，酒店则加收半日房租，若在下午六时后退房则作为全日计算，有关延迟退房事宜，请拨打内线：“8898 / 0”与接待处联系。Check-out time is 12 oclock now, and if necessary postponed until 6:00 p.
4、m. before the check-out, the hotel will charge rent for half a day, if after 18 oclock check-out is calculated as the whole day, the late check-out, please call ext : “8898 / 0“ and the reception office.3、房间请勿打扰 DND当阁下需要清静时，可将门后的“请勿打扰牌”挂于房门门把上，并通知接待员不要将电话接入房内。To prevent interference with service,Whe
5、n you need quiet when the door after the “Do Not Disturb card“ hanging on the door to door, and to inform the receptionist not to telephone access to the room.4、客房锁匙 Room keys为保障阁下财物的安全，在离开房间时，请阁下将客房匙卡交大堂接待处。退房时，将匙卡退还大堂收银。如阁下不慎遗失匙卡，请到大堂接待处重新办理领取手续，并补交 20 元匙卡工本费。In order to protect the safety of your
6、 property, leaving the room, your room key card to the General Assembly hall reception. Check-out, the key will be returned to the lobby card cash register. If you accidentally lost key card, go to the reception hall to receive re-registration procedures and pay 20 yuan fee for card key.5、客房预定 Reser
7、vation阁下如需订房或延长居留时间，欢迎联络接待处，内线“8898 / 0” 。For reservations or extend your stay, please contact the reception area inside the “8898 / 0.“6、迷您吧 Mini Bar客房部配备有饮品及相关小食，房内放置酒水价格表,敬请参阅。如需加配请致电内线“8898 / 0”前台接待处。Rooms are equipped with the Department of beverages and snacks, drinks, single room to place pri
8、ce list, please refer to. For more information, please call ext increase with the “8898 / 0“ front desk reception.7、其它服务 Other services阁下如需要增加棉被、枕头、衣架、浴室用品、多功能插座等，请联络前台接待处，内线：“8898 / 0”。If you need to increase the quilt, pillows, clothes hanger, bathroom supplies, multi-socket ,etc., please contact
9、the front reception area, inside: “8898 / 0.“8、紧急事项服务 A matter of urgency services遇紧急情况请立即联络大堂接待处，内线“8898 / 0” 。The event of an emergency, please immediately contact the lobby reception area, insider “8898 / 0”。9、网络服务 Network Services酒店客房设有免费网络宽带连接端口，为阁下提供优质的免费网络服务。Hotel rooms have free internet bro
10、adband connection port, to provide you with quality free internet service.10、外线电话 Outside line市区电话请在电话号码前加“9” 。Urban telephone calls in the phone number before the “9.“11、客房内线电话 Rooms inside line如需拨打酒店内部其它客房电话,请先按 8 再加客房房号即可。For more information contact the hotel within other rooms telephone, please
11、 dial “8” and the room number.12、叫醒服务 Wake-up calls请拨内线“8898 / 0”通知前台接待即可。Please call inside the “8898 / 0“ notification can Reception.二、宾客须知防火措施敬请各尊贵的宾客留意下列各项防火守则：1、 请勿在床上吸烟。2、 请勿将衣物置于灯罩上。3、 请勿将燃烧的烟蒂倒在垃圾桶内。4、 请勿让小童玩弄火种，以免导致火警。5、 客房内除电须刨、手机充电器、风筒、手提电脑等，请勿使用其它大功率电器，如不需使用时请将插头拔出。6、 本酒店供应之电源为 220 伏特，错误
12、使用电压将容易引起电源中断或火警。7、 请于睡前或外出前将电视关掉。8、 请详细阅读有关走火示意图，该图表贴于房门后。9、 若有任何可疑的燃烧气味或有烟冒出，请立即拔打“8898 / 0”通知服务总台。本酒店恳请各位宾客衷诚合作，务使科尔酒店成为一间安全、舒适的酒店。敬请注意：为保障各宾客安全，任何人仕如在酒店范围内引燃任何属于酒店或私人物品，继而触发酒店火警者，将要按价值赔偿酒店之损失。Information guestsFire prevention measuresPlease pay attention to all the distinguished guests the follo
13、wing fire safety regulations:1, Do not smoke in bed.2, Do not place clothing on the shade.3, Do not burning cigarette butt fell to the dustbin.4 Do not allow children playing with fire, so as not to cause a fire.5, in addition to the rooms an electric shaver, cell phone charger, hairdryer, laptop co
14、mputers,and so on, do not use other high-power appliances, such as the need to use when you pull the plug.6, the hotels power supply to 220 volts, the use of the wrong voltage will cause a fire or power failure.7, at bedtime or before going to turn off the TV.8, please read in detail about the fire
15、diagram, the chart affixed to the door post.9, if any suspicious burning smell or smoke cigarettes, immediately dial “8898 / 0“ to inform the General Service Desk. Hotel guests urge Members of this co-operation to ensure that the Sam Q hotel into a safe, comfortable hotel.Please note: In order to gu
16、arantee the safety of guests that any such hotel in the scope of any fire or personal effects belonging to the hotel, the hotel and then trigger a fire, according to the value of compensation for the loss of the hotel.房间部分物品赔偿价格（表 1）名称 赔偿价格 名称 赔偿价格 名称 赔偿价格康佳 24 寸电视 3000.00 皂碟 10.00 行李架 400.00 创维 26
17、寸电视 1500.00 烟灰缸 10.00 全身镜 400.00 电冰箱 1000.00 垃圾桶 100.00 梳妆镜 150.00 保险箱 500.00 细床垫 1500.00 挂画 100.00 电吹风 120.00 大床垫 2000.00 磨砂有机盒 60.00 台灯 300.00 小床架 1500.00 留言托 15.00 床头灯 300.00 大床架 2000.00 巾架 150.00 落地灯 500.00 大被套 180.00 纸巾架 50.00 电热水壶 100.00 大床单 120.00 毛巾篮 50.00 座式电话 200.00 细被套 150.00 毛巾环 50.00 挂式
18、电话 100.00 细床单 100.00 纸巾盒 50.00 灭火器 100.00 大保护垫 120.00 衣架 10.00 防毒面具 100.00 细保护垫 100.00 吹风袋 10.00 衣柜 2500.00 大冷气被 180.00 洗衣袋 15.00 电视柜 1600.00 小冷气被 150.00 防滑垫 20.00 连体电视柜 1800.00 大杜邦被 150.00 茶杯 15.00 冰箱柜 800.00 细杜邦被 100.00 茶杯盖 5.00 书桌椅 500.00 杜邦枕芯 50.00 水杯 10.00 床头柜 600.00 枕套 30.00 漱口杯 10.00 写字台 2000.00 浴巾 40.00 服务指南 50.00连体写字台 2000.00 面巾 15.00 遥控器架 30.00茶几 800.00 方巾 5.00 遥控器 60.00休闲沙发 1000.00 地巾 25.00 房间部分物品赔偿价格（表 2）物品 赔偿价格任何物品上留有烟印 50.00 任何巾类有污渍 10.00 任何床上用品有污渍 50.00 墙纸划花、损坏 100.00 元/平方米
