1、1商务英语写作期摸试题学号 专业 商务英语 2009 秋季 姓名 曹连玉 分数1. Write a claim letter in English to an exporter based in an English-speaking country, in which you are to claim for late delivery and damages over a particular shipment that you believe to be faulty. Make your claim as specific as possible, with concrete deta
2、ils, either imagined or experienced. Focus on a single product, and limit your letter to around 150 words. The following Chinese OUTLINE is for your reference: （25 marks）我方已收到贵方按照我们所定的合同发送的货物。由于下列原因，我方要求贵方赔偿我们的经济损失 。1.该货物没有在规定的时间内发送2. 只发送了部分货物3. 该货物含有下列缺陷4. 其他原因 我方要求贵方赔偿我们ABC Company Ltd#10 Ninth St
3、reet, San DiegoCA 93578 USANovember 21, 2010DEF Company908 Air China Plaza, No. 36 Xiaoyun LuChaoyang DistrictBeijing 100015, ChinaDear Mike,We have received the TVs you delivered to us according to contract No. 12345 yesterday. However, we very much regret to inform you that we can not accept this
4、shipment for following reasons.The goods should arrive at Tianjin Port before Oct. 31st, 2010. But we received the goods yesterday (Nov. 20, 2010). Maybe there is some unexpected delay by the bad weather. The B/L the shipment date on the B/L is Nov. 5, that means you shipped out the goods even later
5、 than the stipulated arrival time. We asked for the B/L for several times since the middle of October, always got the same reply that the B/L would be given soonest. Moreover, as we have ready signed the contracts with the supermarkets in Beijing, the delay in delivery has put us into great inconven
6、ience and caused much trouble.2Besides, we found you only sent 500 TV sets this time. However, we ordered 1000 sets.Additionally, 10 of them have no sound, which cant be sold at the market and need the replacement urgently.I would appreciate it very much if you could give us a commercial discount of
7、 10% as the compensation and send us another 510 computers for 10 broken ones and 500 new ones that you did not send to us by the end of this month.Looking forward to hearing from you as soon as possible.Sincerely yours,Helen3. Write a reply refusing a request by using the following information: (25
8、 marks)You are an assistant manager of the sales department for Beijing Dadi Grinding Machines Export Inc. You have received a letter requesting illustrated catalogs of grinders used in coffee mills. The reader is a regular customer. The specifications he needs are Patterns 3012A, 3014B, and 3026D.
9、You have to refuse this request because your business has discontinued all these three patterns. However, you enclose catalogs concerning the new patterns of grinders recently developed in your business. Address the letter to:Mr. George J. RusselManager of PlanningPerfect Coffee Manufacturing210 Jef
10、ferson StreetRichmond, Virginia 23234U. S. ADEF Company908 Air China Plaza, No. 36 Xiaoyun LuChaoyang DistrictBeijing 100015ChinaNov 25, 2010Mr. George J. RusselManager of PlanningPerfect Coffee Manufacturing210 Jefferson StreetRichmond, Virginia 23234U. S. A.Dear Mr. Russel，We are very pleased to r
11、eceive your yesterdays letter, in which you request illustrated catalogs of grinders used in coffee mills.We very much regret to inform you that the patterns you need ( 3012A, 3014B, and 3026D) have gone out of production for a long time.3The good news is that we have just developed the new patterns
12、 which have been proved more popular than the old ones. The new patterns not only are easier to use but have more functions as well. The attached files are the new catalogs for you to offer you better service. Please kindly review and let us have the patterns numbers you are interested at your earli
13、est convenience. If you have any questions about the new patterns, please feel free to ask us for further introduction. Your prompt reply and confirmation will be highly appreciated. Sincerely yoursHelen Cao 4. Put the following letter into English. (25 marks)祝贺你又一次购买我们的金石牌家具！我们深信不断扩大的销售渠道将会给你们公司带来更
14、大的利润。按你方要求，货物将在七月八日用货车运至大连，装七月十日启航新加坡城的“永新”轮，预计八月中旬你就可接到你所订的五十套金石牌东方古典式餐厅家具，每套含：圆形餐桌一张，配套椅子八把，以及带镜子的长条餐柜一个。近四十年来，我们公司生产的金石牌家具以其高质量、传统工艺和引人注目的设计受到许多国家顾客的青睐。另外，在激烈的家具市场竞争中，尤受顾客欢迎的是金石牌家具的三年保修以及这期间的每年免费翻新服务。我们乐意提供这种服务，因为我们和你一样，希望你买的家具终生保新，让你和你的朋友永远欣赏它的美。随函附上一本小册子，它详细地介绍了一些用于制造你所订的家具的新技术，其中还提到一些保护家具的注意事项
15、，相信你会有兴趣。We congratulate you on your purchasing our Golden Stone furniture once again! We are deeply convinced that the ever-expanding sales channels will bring you much more profit. As requested, the cargo will be will be shipped by truck to Dalian on July 8th and then loaded on vessel “Yongxin” to
16、 Singapore on Jul. 10th. Its estimated that you can receive the 50 sets of Golden Stone oriental-classical dining hall furniture you ordered around mid-August and each including: a round table with eight matching chairs as well as a strip sideboard with mirror.In the recent four decades, our company
17、s Golden Stone furniture has been favored by customers for its high-quality traditional craft and eye-catching design in a lot of countries.Moreover, in the fierce competition furniture market, Golden Stone furnitures three-year warranties as well as the free of charge renovation services during the
18、 period are especially welcomed by the customers. We are pleased to offer this service, as we share the same concept and hope that the furniture can remain new for a lifelong time so you and your friends will appreciate its beauty for ever.We attached the brochure which provides the details of the new technologies of your ordered furniture manufacturing as well as some notes of how to protect the furniture. We believe you will be interested in it.
