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2、M,Product Leadership,Relationship management,e-Business Transformation,e-Business planning,Business,SCM,e- Automation,PABX,e-Market,ERP,MES,IBS,EDMS,Group D,GW,HRM,PRM,DW,IRM,KMS,EIP,WCMS,RMS,ERM,e-IPS,e-Fax,e-Search,e-CTI,e-Community,Employee,Customer,eBiz Solution analysis _CRM,CRM : Customer Relationship Management,e-CRM,CRM,eBiz Solution analysis _CRM,CRM ,Customer Relationship Management, , ,Customer,Customer,Customer,Customer,Customer,Customer,e-CRM , ,