1、青 州 市 2013 年 度 “教 学 中 的 互 联 网 搜 索 ”作 品Unit 4 Ill have to have my watch replaced一、教案背景1、面向学生： 中学 小学2、学科：中职英语3、课时：14、学生课前准备：在互联网中查资料，初步了解在商场顾客与商家产生纠纷的有声文件或图片资料。试读对话，初步了解文章大意。让学生提出自己预习课文中遇到的问题。二、教学课题中等职业教育规划教材 Unit 4 Ill have to have my watch replaced三、教学目标1、知识目标：学习掌握顾客投诉时的词汇和句型2、能力目标：学习掌握顾客投诉时描述的问题和对问
2、题的处理方式3、情感目标：学习初步的服务意识，能够以专业的方法对待顾客投诉四、教学重点和难点1、顾客投诉所涉及的词汇和句型2、顾客投诉时描述的问题和对问题的处理3、培养就某件事进行投诉和处理投诉的口语表达能力五、教学方法1、 教学方法：情境导入法、任务驱动法、小组讨论法。2、 学习方法：自主学习法、合作学习法、网上学习、探究式学习法。教师活动 六、教 学 过 程 学生活动热 身 Watch the video and introduce to the students the problem of complaining in daily life 回答问题提出问题教师点评导入新课Discus
3、s with the students and list the situations in which people may complainKeys 1. when there is sth wrong with the goods. 2. when there is some quality problem.3. when people get the wrong goods.4. when people are not satisfied with the service.5. when the clerk is not polite.分析回答6. when the goods are
4、 damaged.7. when the goods are delayed . 提出问题Watch the video twice and complete the following tasks Questions :1 Why does Tim go to the shop? 2 Whats wrong with the watch?3 When does Tim buy it?4 How does Tim like the watch?5 Will the staff give Tim a refund or a replacement? 观看视频回答问题Problem :Try to
5、 find the sentences on complaining in the dialogue 看大屏幕教师提示1. I bought in your shop but it doesnt work very well. 2. doesnt work and when I yesterday, I found .3. I bought it and its still under guarantee.4. Im very disappointed at .5. Id rather have replaced / get a refund.思考句型练习Sentences training
6、:1.I bought _这部手机_ in your shop but it doesnt work very well. 2. This computer 有问题 and when I _玩游戏_ yesterday ,I found it 总是死机 .3. I bought it 两个月前 and its 仍在保质期内.4. Im very disappointed at 你们的售后服务 .5. Id rather 换一双鞋子 ,please 回答教师提示1. I bought _this cell phone in your shop but it doesnt work very we
7、ll. 2. This computer doesnt work and when I _played games yesterday ,I found it always crashed .3. I bought it two months ago and its still under guarantee.4. Im very disappointed at your service after sale.5. Id rather have this pair of shoes replaced ,please .练习巩固Step 4 Act out :1 Suppose A is a c
8、ustomer and B is a salesgirl . A bought a TV set from Bs shop, but she found that there was something wrong with the TV set .And then A goes back to the shop to make a complaint and would rather have the TV set exchanged. Try to make a dialogue and act it out .、2 You are a customer . Yesterday you b
9、ought a woolen sweater from the supermarket ,but you find it not the right size .So you go back to the supermarket to ask for a replacement.角色扮演课堂小结1 Key words expressions: staff alarm shower detail replace wrist receipt quality refund exchangehave replaced be under guarantee be disappointed at 2 Se
10、ntence patterns:1. I bought in your shop but it doesnt work very well. 2. doesnt work and when I yesterday ,I found 3. I bought it and its still under guarantee.4. Im very disappointed at .5. Id rather have replaced / get a refund课后作业1Last week you bought a new cell phone from the super-market .But
11、now you find it doesnt work well . So you go to the supermarket to ask for a refund .Make a dialogue with your parter using what we have learnt in this period.2.Finish the tasks 2 、3 、4 on page 31 on your exercises阅读思考七、教学反思优点：有教案和学案；节奏紧凑，容量大；个别提问面广；板书设计规范工整；重难点突现；营造了浓厚的英语学习氛围；思路宽阔；对语法的处理有新意（让学生在解题的过程中自己去发现规律并概括总结）不足：1.在对 Act.3 的听的环节处理上欠缺任务型和目的性，应该设计出具体听的问题和要求学生要初步掌握的重点信息点；2.在某些问题的思考和解答过程中没有给学生足够的时间去认真思考和讨论，也就是没有产生出“信息沟” ，有点急于求成，显得过于匆忙3课堂上每个图片的大小，清晰度把握不够好。八、教师个人介绍省份：山东 学校：山东民族中专 姓名：许玉平职称：讲师 电话：13406662365 电子邮箱：通讯地址：山东民族中专
