1、催款信 Payment Demands 个案研究下面这封催款信的作者是一家厨具公司的高级会计文员玛丽莲.吴（Marilyn Woo） 。玛丽莲经过调查，发现拖欠账款的是公司的一位老客户程女士。程女士多年来一直按时付款。最近她为了购买一套新的厨具，要求延长赊购期，并得到了玛丽莲老板的同意。然而，程女士自取走厨具之后一直没有和玛丽莲联络。玛丽莲已给他发过一封催款信，却没有得到她的回复。Deutsche Kuche1120 Nathan RoadMong Kok, Kowloon 写信人地址Hong Kong SARTel: 23698764 Fax: 2369545420 May 200-Ms E
2、 Cheng115 Lotus Mansions 客户地址，即收件人地址Taikoo ShingHong Kong SARDear Ms ChengI have recently sent you a letter regarding the outstanding balance of your account with this shop. According to our records, you have failed to make any repayments whatsoever and the sum of HK$4,500 is now overdue.We understa
3、nd that it is sometimes difficult to meet our debts. We are therefore prepared to overlook the fact that you have missed the first three repayments if you undertake to meet the repayments schedule from now on. Also, if you would like to extend the period of credit so that repayments are made earlier
4、, we should be happy to discuss the matter with you. We certainly would not like to reduce your credit limit for future purchases. I urge you in the strongest terms, therefore, to contact me within the next seven days so that this unfortunate situation can be sorted out.I look forward to hearing fro
5、m you within the next week.Yours sincerely写信人手写签名Marilyn WooSenior Accounts Clerkcc: Laura Fan, Credit Manager您与本店仍由账款尚未结清，关于此事，我于最近曾致函给您。根据我方记录，您一直未曾偿付账款，现过期未付总额已达港币 4,500元。我们能够理解，偿付欠款有时会遇到些困难。因此，如果您从现在期能按时付款，我们将对你前三次拖欠的行为不予追究。同时，您若需延长付款期限以方便付款，我们将乐于同您商讨。我们确实不愿意降低您今后的信用额度，因而我强烈地要求您在七天之内跟我联络，以解决这一尴尬的情况。期待着下周能收到您的回复。
