1、,Unit 4 A Factory Tour工厂接待,Suppose you will receive your customers and give them a factory tour. What should you prepare prior to the tour? Do you think it is important to give your customer a factory tour? Why? Do you dare to take your customers to visit your factory of food manufacture?,Warm-up Qu
2、estions,Anyone working for a company or a factory may be required to welcome visitors at some time. This must be done well and effectively because first impressions can be very important. Preparations for receiving visitors are included as follows.Step one Arrange the Visiting Agenda Step two Review
3、 Company Profile Step three Know your Clients Information Step four Ready for Reception Step five Guide the Factory Tour,Business Profile,Content,New Words,New Words and Phrases:Plant: 工厂 Assembly line: 装配流水线 Semi-finished product: 半成品 Tailor-designed: 定制的 Warehouse: 仓库 Output: 产量 Raw material: 原材料,
4、Dialogue,Dialogue 1 Toured at the Assembly Line Mr. Fang: Good morning. Welcome to our factory. Mr. Blake: Good morning. Mr. Fang: Im Eddie Fang, the Manufacturing Manager. Mr. Blake: Nice to meet you Mr. Fang. Im Mr. Blake, the Purchasing Manager from Sandra Company. Mr. Fang: How was your journey?
5、 Mr. Blake: Not too bad. Its really nice here. Jack has already introduced the company and showed me your production system on video. Could I see the factory? Mr. Fang: Of course. Im please to give you a tour. Come this way. Mr. Blake: Thank you. Mr. Fang: The whole plant covers 1800 square meters.
6、Well, this is our production shop. Mr. Blake: Its really busy here. What is the monthly output? Mr. Fang: Usually 20,000 units per month. Mr. Blake: Sounds great. Mr. Fang: We have many sections such as assembly line, product design office, quality control office, etc. We also have logistics departm
7、ents to make sure the prompt delivery. Mr. Blake: Is this assembly line fully automated? Mr. Fang: No, its half-automated. Mr. Blake: How do you control the quality? Mr. Fang: All products will go through quality checks during the manufacturing process. We have quality control department to test the
8、 quality of the semi-finished and of the final products as well. Each product is signed with the workers numbers for check. Mr. Blake: You have made strict regulations for each worker? Mr. Fang: Right, everything has to be confirmed. They are informed of the tasks by the team leader in the workshop.
9、,Dialogue,Dialogue 2 At the Product Design Office Mr. Fang: Come around the other side, Mr. Blake. Mr. Blake: Ok, thanks. Mr. Fang: This is Bob, our Product Manager. He is mail responsible for the product design. As you know, we also receive a lot of tailor-designed orders. We have designed differen
10、t patterns for international markets. Our technical designers are quite familiar with customers requirement and know the ideal pattern for the target market. Mr. Blake: Wonderful. Bob: This plain pattern is very popular this year. I think it will sell well in your country, too. Do you like it? Mr. B
11、lake: Nice pattern. It is quite new, and we see few pattern like this in the market now. Bob: Yeah, we spend a lot of time on new products development every year to keep up with the fashion. Thats very important for todays business. Mr. Blake: Well, you can say that again.,Dialogue,Dialogue 3 At the
12、 End of the Tour Mr. Fang: Thats the end of the factory tour. Mr. Blake: Thank you for your guide. The tour of the production shop has really impressed me. I really enjoy the efficiency of your assembly line. Mr. Fang: We are proud of the assembly line, too. Mr. Blake: By the way, what is the buildi
13、ng opposite us? Mr. Fang: Thats the warehouse. We keep a stock of the faster moving items so that urgent orders can be met quickly. Mr. Blake: Great. Mr. Fang: Its almost lunch time. Would you stay with us to have lunch together? Mr. Blake: Ok. Thanks for your kind invitation.,Useful Expression,Plea
14、se let us know when you will be free so that we can arrange a tour for you. There are about 500 workers and staff members in our factory. Would you like to have a look at our show room? Would you like to lead me to look around your factory? How about your products in your factory? Do you upgrade you
15、r products every year? Our products have sold well in recent years. They are not only sold in the domestic market, but they are also exported to USA and Japan. Do you spend a lot on research and development? We invest almost one third of the profits in research and development. What is the total ann
16、ual output of the factory? How long has this machine been in use? Where do your raw materials come from?,Drill Practice: 一般祈使句,一般祈使句用了表示请求、命令、要求或叮嘱等句子。一般不用主语，直接说动词谓语部分。祈使句的否定形式是在句首+dont。 句型一: (dont)动词原形+宾语+其他 说明 这是英语中最基本的命令句式。单独用一个原形动词便可以表示命令或请求，呼语和其他成分可根据需要使用。例1 Come here. This is our marketing dep
17、artment. 请到这边来，这是我们的营销部。例2 Dont forget it. The appointment of our VIP customer is made at 3pm.不要忘了，和大客户约见的时间是下午3点。,Drill Practice: 一般祈使句,句型二: (dont) be+表语+其他 说明 这里主语是要表达表语的内容，但表语不好作命令式表达，所以通过动词原形be的帮助表达。Be在这里表示“应当是、应当做”等意义。如为否定式，前面加Dont即可。例1 Be careful, when choosing the supplies. 选择供应商时要仔细。例2 Dont
18、be afraid, speak out if there are some disagreements.别害怕，有不同意见大胆提出来。,Interpretation,请走这边，看这是我们的生产线。（product line） 请耐心等候下，我们在一周内会发货。（delivery） 您想看一下我们的车间吗？ （workshop） 我们工厂有400名工人和员工。（staff member） 我们工厂从事家具制造已经有20年了。我们工厂生产的产品在海外很畅销。（furniture business）,Interpretation,This way, please. Look at the prod
19、uct line！ Be patient. We will send the delivery within one week. Would you like to have a look at our workshop? There are about 400 workers and staff members in our factory. Our factory has been in furniture business for more than 30 years. The products of our factory sell well in the overseas marke
20、t.,Warm-up The followings are some job responsibilities and requirement of receptionists. Fill in the blanks with relevant information.Job Responsibilities? Job Requirement? To provide overall day to day front desk services. To provide the back up services to mail room as needed. To order and mainta
21、in office and pantry supply for whole office. To answer and transfer all incoming phone calls. Customers service orientated. Pure Mandarin and fluent English, Cantonese will be a plus. To receive customer and visitor in professional manner. To observe office areas security and safety. Experience on
22、receptionist job. Good communication skills. Good computer skill in Word, Excel and Outlook.,Career Skills: Entertaining Clients,Listening Mr. King wants to know about contracts for office furniture, and Rose directs him to Mr. Shellis office. Mr. King: Excuse me. Is this Modern Office Ltd? Rose: Ye
23、s, thats right. 1 ? Mr. King: Well, 2 the Director about contracts for office furniture. 3 . Rose: Thank you. (Reading Card) Mr. King, have you an appointment? Mr. King: Er. No, Im afraid I havent. Rose: Well, the sales manager usually deals with contracts. Thats Mr. Shelli. Mr. King: Oh, is it poss
24、ible to see him now? Rose: 4 . Ill phone his secretary to see if hes free. Please take a seat. Mr. King: Thank you. Maria: Mr. Shellis office. Rose: Hello Maria, 5 Reception. I have a Mr. King here. He wants to know about office furniture contracts. Is Mr. Shelli free to see him? Maria: Yes, he is.
25、Hes in his office now. his 10:15 appointment was cancelled. 6 . Rose: Right. Mr. Shelli is free, Mr. King. Please go up to his office. Its Room 3 on the 2nd floor. Mr. King: Room 3 on the 2nd floor. Rose: Thats right. The stairs are on the leftor there is a lift at the end of the corridor. Mr. King: 2nd floorI think Ill take the lift.,Career Skills: Entertaining Clients,Speaking Work with a partner. Prepare a plan for a business trip. Complete the diary page below with the arrival and departure times.,Career Skills: Entertaining Clients,
