1、Profile,Paradise hotel,a five-star hotel,is located at number Golden Water avenue,in Zhengdong New District CBD.The trafic is very convenient,it only takes 20 minutes to the Xinzheng Airport and 10 minutes to the Zhengzhou Train Station. Its a really terrific place for business and vacation.From the
2、 107 national road to the freeway.,With 28 floors in total,Paradise hotel possesses 298 sets of quite different styles of rooms, such as Standard Room,Big Bad Room,Business Room,Suites,7 Chainese/Western restaurants and administrative wine arches,21 luxurious Chinese meal boxes,12 well-equipped meet
3、ing rooms with different capacity and a multi-functional hall with capacity of 500 people,large luxurious night club,KTV boxes,chess and cards rooms,foot massage,sauna center,indoor swimming pools,outdoor tennis courts,and well-being and body-building facilities,etc.Experience the honor and feel the
4、 warmth,here,all in Paradise hotel!,NO.1 The Front Office,The Front Office of a hotel is not only its “shop window” but also its “never center” .The front office staff seem to “do it all” reservations, register guests ,assign rooms, distribute baggages ,store guests valuables ,provide information,de
5、livery mails and message,exchange foreign currencies,check room occupancies,check guests out and so on .,In order to fulfill these tasks,thestaff must have a neat and smartappearance,good manners ,adaptability,efficiency.The sense of duty and aknowledge of language.The most importantof all the quali
6、ties is a real liking forpeople and a warm desire to helpthem.Besides,Front office staff shouldwelcome and settle the guestscomplaints.That will soothe an unhappyguest and reveal the hotels problems sothat the operation can be better.,Lobby,Lobby Bar,NO.2 Food and Beverage Department,There are a num
7、ber of different areas offering a variety of meals and services all within our hotel-the restaurant,grill room,bars,cafeteria and coffee shop as well as room service,lounge service and banqueting.Good cooking is regarded as an art.Moreover,the Food and Beverage Department employees can play an extre
8、mely important role in creating a pleasant atmosphere,which is one of the services our hotel sells.,Chinese Restaurant,17 different-style luxury private rooms and a 750 square meters hall.It is an ideal place for big banquets and ceremonial banquets.,Paradise Restaurant,Located on the second floor w
9、ith 6 open kitchens,mainly promoting local folk specialtiesFujian cuisine,and simplly called Min cuisine,is one of the Chinese eight big cuisines.Its famous by cooking epicurean delicacies.The cardinal rule of Min cuisine is harmony in color,flavor,taste,shape,or even the use of utensils,especially
10、flavor and taste.Fujian outstanding characteristic is adding more,cooking methods are special,such as frying,sauting,and gratining.Its representative dishes are Fo Tiao Qiang、七星丸、satay chicken cubes(沙茶鸡丁)、braised meat（干菜扣肉)、全折瓜 and so on.,Private Room,Banquet Hall,Wedding Banquet Hall,Wedding Banque
11、t Hall,Western Restaurant,You can enjoy different western dishes.,Banquet Room,Cafeteria,A Chinese-western integrated cafe,providing delicious food including a la carte,set meal and buffet as well as 24-hour room service for your choice.,NO.3Housekeeping Department,The housekeeping department is the
12、 backbone of a hotel. In a sense ,it is possible to say that a clean and attractive guest room is one of the products that the hotel sells.The housekeeping department services are consist of guiding the guests to their rooms、chamber services、personalized services、laundry services、miscellaneous servi
13、ces、wake-up call services、the maintenance services in the guest rooms and so on.,This department as a whole is requiredto make the guests stay comfortable andpleasing .And reasonable and feasiblerequst must be fulfilled. But good servicemeans more than fulfilling requests.Whenever and wherever possi
14、ble,the staffshould offer to do extra things for the guests. What is more, whenever there is anopportunity to “sell,the staff should takeit and suggest that guests use the hotelservices as much as possible.They shouldmake sure that they are selling what theguest really want to buy.,TWB,DWB,Junior Su
15、ite,Deluxe Suite,NO.4 Recreation Department,The 1500-square-meter ParadiseFitness Club boasts comfortablebodybuiding environment,and all indoordecoratinos are made of environmentalprotection materials at internationalstandards.With scientific,professionaland pratical features,which are liked sodeepl
16、y by sport lovers from allfields.Lets go,with the rhythm ofmusic,enjoy the fun of body-exercise!,Gymnasium,Sauna Center,Outdoor tennis court,Cards and Chess Room,Indoor Swimming Pool,Massage Bar按摩酒吧,KTV,KTV,NO.5 Inetrnational Conference,The hotel has complete and modern conference places and facilit
17、ies.The 12 different-sized meeting rooms can hold 1000 people at the same time.The luxury shell-shaped big conference room covers 700 square meters and is equipped with big projection screen,professional video camera,and six-channel and simultaneous interpretation system.,Its suitable for business n
18、egotiations,products exhibitions,fashion shows, news conferences,and first-class Chinese and western banquets.,Shell-shaped,Circle-shaped,NO.6 Public Relations Officer,Public Relations Officer is responsible for the VIP guests receptions,such as meal reception,all kinds of meeting reception,assist t
19、he process of urging accounts receivable,build up good relations with external mediums and is responsible for the external public and business plan.,NO.7 Security Department,Security Department is a department which is responsible for the hotel and guests safety of body and assets,make sure that the
20、 hotels safety guard and fire fighting work can be worked successfully.,The hotels fire fightingfacilities are:smoking alarm clock,automatic jet engine,firefighting bolt,fire preventing windowand many kinds of fire fightingequipment.The hotel security staffpatrol 24-hour so that they canprotect the
21、guests,includingguests life and assets.,Fire Extinguisher,Fire extinguisher instruction: 1. In case of fire,put out safety pin,aim nozzle at the top of fire within the effective range,press the handle and extinguish forward,Please pay attention to the dead comer to avoid reburning. 1、灭火器手提灭火器，拨出保险销，
22、在离火场有效距离处，手握软管，将喷嘴对准火焰上部，按下压把喷射，注意死角，以免复燃。 2. The valve should be up ward in extinguishing and a small lean angle,forbidden to use flatly and upside down. 2、灭火时器头朝上使用，倾斜角度不要太大，切勿放平或倒置使用。,NO.8 Shopping Arcade,Our hotel have a big shopping center.It ison the ground floor.Our hotel shop is like amini-f
23、air of consumer goods,ranging fromjewelry,handicrafts, antique,Chinese paintingsand calligraphy to garments,foods,chinesepatentmedicines.These counters make service veryessence of the gracious tradition of Chinesehospitality.Our shopping arcade including touristsouvenir department ,textile and knitw
24、eardepartment,art and craft department,pharmacy andfoodstuff counter.,NO.9 Financial Department,The finance department is theresponsibility of the overallresponsibility for finance supervisesmanagement department,the financialreceipts and expenditures,externalcontact with finance,taxation,banking,in
25、surance,foreign exchange and otherrelevant organizations.,The finance department of theconcrete work including organizationvarious departments shall compile suchexpenditures, cost and expense planand budget,control the hotel articlespurchasing, receiving, storing,distribution and so on.,NO.10 Engine
26、ering Department,The maintenance of hotel managementplays an important role.Repair work isprofessional and technical strong work.We should not only have the professionalskills but also have serious workattitude. Contact with internaldepartments in work in the process alsoto note the civility, respec
27、t andattention unity,seriously to complete thetask.Only this way,our hotel will developbetter.,NO.11 Administration Department,Adminstrative departments are hotelthe central nervous system. It bearshotel management work.Adminstrative workinvolves inside the enterprise interiorand communication and w
28、ordination. It isimportant because it is a leadership anddepartments, the bridge between staff, itis vital to everyones interests.,NO.12 Human Resources Department,The human resource function is toimplement an organizations humanresource requirements effectively,takinginto account federal,state and
29、locallabor laws and regulations,ethical business practices,and net cost,in a manner that maximizes,as far as possible,employee motivation,commitment and productivity.,NO.13 Purchasing Department,Purchasing Department dutyis choosing and buying something tosatisfy the supply of the hotel.Theaim of the hotel is using the moneyas little as possible.It contractswith Food and Beverage Departmentand Housekeeping Depertment .,Thank you!,
