1、1,Interview Preparation 面试准备工作,- The review of JD 审核职位描述 - The review and screening of resumes / CVs 筛选简历 - Appraisal and application forms 申请/评估表 - Arrange the interview 组织面试,2,JD Review 审核职位描述,- Title 职位名称 - Functional area 功能区域 - Reporting line 汇报关系 - Location 工作地点 - Responsibilities 职责 - Educati
2、on 教育背景 - Experiences 经历 - Personal attributes/Competencies 个人品质/能力,3,CV Screening 筛选简历,- Criteria for a professional CV - Clean, Clear, Concise, Consistent (reflective of personal traits)专业化简历的标准4个C 整洁、清晰、简洁、前后一致（个人特点的体现）- Personal information 个人信息- Education/Training 教育/培训- Experiences 经验- Respons
3、ibilities/Achievements 职责/业绩- Professional affiliations 专业协会会籍- References 推荐人,4,Interview Process & Skills 面试过程和技巧,- Telephone screening 电话筛选谈话 - Candidate reading 解读候选人 - Opening building rapport 开场-建立良好气氛 Gathering 收集信息 Questioning 提问 - Introducing the job 介绍职位 - Closing 结束,5,Tele Interview 电话筛选,
4、Read the candidate via voice 通过声音解读候选人Can the candidate present himself /herself well 候选人能否很好地自我表述 - Confident level 自信程度 - People skill 人际技能 - Experience 经验 - Thinking process logic 思维方式-逻辑性 - Motivation 激励因素 - Salary expectation 期望薪资,6,Candidate Reading I 解读候选人,Pay attention to candidates followin
5、g features: 注意候选人的以下特征：- Hair Style 发型 - Face 脸部Eye contact, facial expression 目光交流，脸部表情 - Dressing 穿着Color, style 颜色，款式 - Footwear & Walking Style 鞋具 & 行走风格 - Body Languages 肢体语言 - Appropriate Vs exaggerating 恰如其分Vs 举止夸张,7,Pay attention to candidates motivation fit注意候选人的动力适合度Job Fit: satisfaction w
6、ith job activities and responsibility工作适合度 : 工作性质本身是否让员工满足Organization Fit: satisfaction with the organizations values and method of operation机构适合度： 机构的运作模式及价值观是否让员工满意Location Fit: satisfaction with the geographic location of the job地理位置的适合度： 工作或机构的地理位置和它的特点是否让员工感到满意或配合个 人需要,Candidate Reading II 解读候
7、选人,8,Opening - Building Rapport 开 场 - 建立良好气氛,Try to create an harmonious and casual environment by talking about:尽量创造一个和谐轻松的气氛，可以谈论：Relationships 关系Experience 经历Common interest 共同兴趣Business 业务Whether 天气Talk about what you are going to discuss today 简单提及你们要谈论的方面Introduction to company 介绍公司,9,Building
8、 Rapport 建立良好气氛,Two Key Skills 两大原则Maintain or enhance self-esteem 维护自尊，增强自信 give the candidate sincere and specific compliments 给予应聘者真诚而具体的称赞 minimize negative information 尽量减少负面资料的影响Listen and respond with empathy 仔细聆听，善意回应 when a candidate express strong negative feelings 当应聘者表现出不佳的情绪时 can empath
9、ize with positive feelings too 也可对应聘者正面的感受作善意回应,For basic fact-finding, you can ask the candidate to talk about 了解基本情况，你可以让候选人谈论：Qualification 资格Exposure 经历Achievements 业绩Training 培训His interest level in the current job 对现有工作的兴趣,Information Gathering 信息收集,For personality fact-finding, you can ask th
10、e candidate to talk about了解个人情况，你可以让候选人谈论： People skills 人际技能 Management style 管理风格 Motivation/Ambition 动力/雄心 Perception of money 金钱观 Self-evaluation 自我评估 Hobby 兴趣 Family 家庭 Old days 过去,Information Gathering 信息收集,Sales 销售 Selling experience 销售经验 Attitude about customer 有关客户的态度 Functional skills 专业技能
11、Finance 财务 Number 对数字的感觉 Perspective on business 对经营业务的看法 Functional skills 专业技能Marketing/Business Development 市场/业务拓展 Sense of big picture 全局眼光 Drive 动力 Functional skills 专业技能,Information Gathering 信息收集 - 不同职位,HR/Admin 人事/行政Understanding about company business 对公司业务的理解 People skills 人际技能 Functional
12、 skills 专业技能,Operations 运营,Sense of system 对系统的感觉 Attention to details 对细节的注重 Logic 逻辑性 Functional skills 专业技能,Information Gathering 信息收集 - 不同职位,14,In Search of Behavior 行为事例搜索,Interests/desires 兴趣/期望,Specific Experiences 特别经验,Work/Education Certifications/Skills 工作/教育背景/专业证书/技能,B,Behavior 行为事例,Deci
13、sion Making 判断能力,Building Customer Loyalty 客户服务导向,Initiating Action 主动性,Job fit 工作动力,Technical/Professional Knowledge/skills 技术性/专业性知识/技能,Planning & Organizing 策划与组织能力,Communication 沟通能力,Tenacity 坚持的韧力,Types of candidate Information,Target competencies,15,Situation/Task = Why 应聘者面临的情形/任务 Action = Wh
14、at done and how done 应聘者采取的行动 Result = Effect of Actions 应聘者的行动所带来的结果,16,Data and STARS 资料与行为事例,False STARs 假的行为事例Vague statements 含糊的叙述 ( 时常，一般来说，我们，负责 )Opinions 主观意见 ( 认为， 相信 )Theoretical or future-oriented statements 理论性或不切实际的叙述 ( 计划，下次，如果 ),17,Three Types of Questions 三类问题Behavioral: asks the ca
15、ndidate to provide specific information, describe “an experience youve had,” “a time when”, “a situation in which”行为事例的问题：要求应聘者提供具体资料。应聘者要描述”一次曾有过的经验“、”一段时间“、”一个情况“。Theoretical: asks candidates for theories, opinions, or general actions.理论性的问题：询问应聘者的理论和意见，对一情况的看法或者他们怎么做。XLeading: prompt candidates t
16、o give the answer they think you want to hear. X引导性问题：提示应聘者提供他认为你所期望的答案。Only behavioral question can help you get complete STARs 只有行为事例的问题可助你获得所需资料：完整的行为事例,Questioning 提 问,Let the candidate to ask fact-finding questions请候选人提了解情况的问题： If the candidate does not ask question - Question Mark 如果候选人没有提问题 留
17、有疑问Introduce the job to the candidate 向候选人介绍职位 Responsibilities 职责 Reporting line 汇报关系 Attractiveness 吸引人之处 Be careful: dont over sell the job 注意: 别过度渲染职位卖点,Introducing The Job 介绍职位,Closing Words 结束语Level of interest 兴趣程度 Availability 等待时间 Current package 目前的薪资 Expectation 期望收入 Introduce the candida
18、te to the next interviewer, or talk about how to follow up介绍下一位面试官，或如何跟进 Appreciation 感谢,Closing 结束,20,Hiring Decision Making & Finalization 聘用决策与结束招聘过程,- Candidate evaluation 全面评估- Finalization 结束招聘过程,21,Candidate Evaluation 候选人评估,Evaluation contains two phases： 评估分两步：- Data Evaluation - your indep
19、endent analysis and evaluation of the data you collected 分析资料 - 由面谈者独立进行，分析及评估所收集的资料- Data Integration - a process in which you discuss your data evaluation with other interviewers, reach consensus on the candidates performance in each competency and make a hiring decision综合资料/选拔决定 - 与其他面谈者讨论，作出一致评分
20、，共同作出选拔决定,22,Hiring Decision 聘用决定,Three steps 聘用决定的三步骤：- Post their competency ratings 在评分表上写下你对应聘者作出的评分- Reach consensus ratings 协议达成一致评分- Make a hiring decision based on the consensus ratings 作出聘用决定,23,Conclusion 结 束 语,- Tips 重要提示 - Q&A 问题与解答,Read the candidate first 首先阅人Be sincere and candid 以诚相待，坦率交流Takes notes openly 让应聘者知道你在做笔记Note only pertinent information 只记下适当的资料Note behavior observed in the interview 记下面谈中观察到的行为Takes notes on sensitive or negative information carefully 小心处理敏感或负面的资料的记录Record key words 记下关键词汇Use personal shorthand 用个人速记方法,Tips 重要提示,
