1、Chapter 3 Memo,Power point made by Tina Kung,Company Logo,备忘录的定义,备忘录（Memo）是在一家公司内部各部门或分支之间寄送的书面通讯。 备忘录通常是以便条的形式写成的，有些大公司备有印好的专用备忘录。 备忘录是用来做出请求，颁发指示，提醒同事某件事，或传递信息。 备忘录提供内部通讯的永久记录，可为口头通讯充当书面证据。,Company Logo,备忘录格式,标题：备忘录的标题包括公司名称，也可能包括公司的标识（logo）和广告语（slogan） 收件人：在To后面写上收备忘录的人姓名和职务 发件人：在From的后面写上写备忘录的人的
2、姓名和职务 事由：在Subject的后面写上该备忘录的主题 日期：在Date的后面写上备忘录的日期,Company Logo,备忘录格式,文件号或查阅号：在File or Reference Number后面写上一个存档号或查阅号 正文：在Body Section写上备忘录的主要信息 附件：如果在备忘录中附上其他材料（Enclosure）则要在正文后标明 副本抄送标志：在Copy Distribution Notation后面写上接受副本的人名 附言：Postscript后可补充任何要加上的附带信息,Company Logo,Example,Roberts Brothers CONTROLS
3、COMPANY To: J. Stuart, Laws Corporate Legal Counselor From: Amanda R. Loos, Personnel Assistant Subject: Preparation of Equal Employment Opportunity Report Date: August 3, 2011. File: CX 11.21Will you please help me prepare the state requirements section of our annual equal employment opportunity re
4、port?,Company Logo,Example,As a result of changes in the state legal code this year, we must meet additional requirements. Therefore, I need your legal assistance in preparing Section 6 of the report.This will take only about 15 minutes of your time. I can meet you any day this week or next, whateve
5、r suits you best. The report must be mailed to the Equal Employment Opportunity Commission within three weeks.Enclosure: Copy of Section 6 of EEO Guidelinescc: John Jeffrey, Legal Assistant,Company Logo,Exercise,Your company has grown rapidly in recent years and this growth has caused problems of or
6、ganization and communications. The Board of Directors has engaged a firm of management consultants to study the organization, propose any necessary changes, define the responsibilities of all executives and managers, and suggest improved means of communication.,Company Logo,Exercise,You are Secretar
7、y to the Managing Director, who asks you now to draft a memo to be sent to all staff, announcing the decision. He is particularly anxious that all staff should understand what is about to be done, so that unnecessary fears will not arise.,Company Logo,Answers,To: all staff From: Managing Director Su
8、bject: study tour of management consultants Date: 15 June, 2011 In view of the problems of organization and communications following the rapid growth of our company in recent years, the Board of Directors has decided to engage a firm of management consultants to study the organization of our company
9、, propose necessary changes, define the responsibilities of all management staff, and suggest improved means of communication.,Company Logo,Answers,I want everyone to have a clear idea of the plan to be carried out, and have no unnecessary fears about their job status. The changes will only further
10、improve the efficiency of our work and result in better performance.,Company Logo,Exercise,You work as a marketing representative for a data processing vendor in Birmingham, Alabama. You are about to try to make a large sale to a local company that you have visited several times already. You believe
11、 that if a systems engineer from the Chicago office would come to Birmingham and accompany you on the next visit to the firm, you could make the sale. This is an unusual practice, but this is a special situation. Write a memo to the sales manager in the Chicago office making the request. Address: Al
12、exander Hallman, Sales Manager, Computer-X Company, 49999 Wacker Drive, Chicago, Illionis 66674.,Company Logo,Answers,To: Alexander Hallman, Sales Manager From: Ralph Huxley, Marketing Representative Subject: request for a systems engineer Date: 19 December 2011This is to request you to send a syste
13、ms engineer from the Chicago office to help me make a large sale to Dombey & Sons, a local company I have visited several times. I understand this is an unusual practice, but this is a special situation. If the said engineer could come to Birmingham and accompany me on my next visit to the firm, I am quite sure that I make the sale. Please act promptly.,Thank You !,,
