1、Part-预订服务 Reservation问好：Good afternoon! (This is) Chinese restaurant.Lily speaking. May I help you?您好，中餐厅。有什么为您服务？人数：How many persons in your party, sir? / How many of you,please? / For how many persons,please?时间：For what time,sir? / When would you like to take the table? / what time will you be arr
2、iving?Which day would you like to make the reservation?餐位：would you like a table by the window(in the hall) or a private room?姓名：May I have your name? / Could you spell your name(it)? / your name,please房号（电话）：May I have your room number? / Your room number,please没听清：Could you repeat it?/ Could you s
3、peak slower,please?确认：A table for two(人数)at 7:30(时间)this evening(日期)for GiGi(名字)保留时间：We only can keep your table for half an hour/Please be aware that the reservation will be kept for 30 minutes after the reserved time结束语：Thank you for calling,Miss.GiGi. Wo look forward to welcoming you./ we are exp
4、ecting you./seeing you soon营业时间：(Our restaurant opens)from 11:30 to 14:30,and from 17:30 to 22:00 in the evening送餐：Im sorry,sir.would you mind calling(dialing) the number 5.It offer room servicing不能满足预订：Im afraid the tables are fully reserved at that time.Would you mind changing your time?Part-迎送服务
5、Greeting Here is your chrysanthemum/jasmine tea Please take your time,I will be back to take your order.2 询问是否可以开始点菜：Excuse me,sir.May I take(have) your order now?/ Are you ready toorder,sir?/ would you like to order now?/ Are you ready to order or you need another minute?/ what would you like to or
6、der?3 关心客人的饮食禁忌、喜好及特殊需要： Are you allergic to any particular food,sir?/ Are you on a special diet?/ Is there anything you cant eat? How do you like your fish? Steamed,steamed with black bean sauce,sweet and sour,fried? We offer special menus for different diets. Which flavor would you prefer,sweet or
7、 chilli?4 解释菜品： Its looks good,smells good and tastes good Its crip/tasty/tender/clear/spicy Its one of the four famous dishes in Hainan province./ Its very popular among our guests. Its for 4 persons./ Im afraid it is not enough for four persons.It would be better to add two dishes./ This course is
8、 for a menimum of 5 to 6 persons.I think the portions will be too large for two. May I suggest the x x ?/ How about x x ?(It is also tasty) Im afraid it will take some time to prepare,would you mind it? Why not trying our soup of the day.Its x x.5 没有客人需要的菜： Its out of season.How about x x ?/ Im afra
9、id it is sold out.would you like to try something else Im sorry,we havent got any x x./ there is no x x today Im afraid it is not on our menu.But Ill ask our chef if it is available.6 点酒水： Would you care for a drink before dinner? Here is the wine list,sir.What would you like to drink?/Any wine or s
10、oft drinks for the ladies? which brand of beer would you like?We have some local brand such as TsingTao,Anchor,and Tiger,and some foreign(imported) brand such as Heineken,Budweiser and Guiness Stout Why not try our house wine With or without ice,sir? Please taste it,Mr.Smith.Is it all right? Its sol
11、d by the bottle. x x is inexpensive and tastes excellent also.It is very popular with our guests. We have fresh orange juice,watermelon juice,mango juice,papaya juice, and coconut juice,.Each glass costs 32 yuan.7 重复菜单：Your orders are x x .Do you want anything else?Part-席间服务 Serving at the Dinner1 基
12、本程序： 询问可否上菜：Excuse me,sir.May I serve the dishes now? 报菜名及配料：This is the roast suckling pig.The castor sugar and chutney are for it.Please enjoy it. 是否需要分菜：May I separate the dish for everyone? / Would you like to separate(bone) the fish? 撤换餐具：May I change the plate for you? / May I take the glass a
13、way? 询问客人感受：Are you enjoying your meal? / How do you like the fish? / Did you enjoy your meal?(用完餐) 告知菜上齐：Please enjoy! / this is your lasr order x x 2 常用语：. This is very hot.Please be careful. This food is best eaten while hot.The dish loses its flavor when it gets cold. Your meal will be ready soo
14、n. May I bring you a knife and a fork?. Would you like your rice/dessert/now or later?. This is the complete course.There is dessert to follow. Will there be anything else?. Shall I change this plate with a smaller one?Part-结帐服务 Settling the Bills1 基本程序：（客人示意后） ：May I help you?Would you like anythin
15、g else? Is everything to your satisfaction? Would you like separate bills or one bill? Here is your bill,sir.The total is x x . How would you like to make the payment? Please sign your name and your room number Sorry,wo dont accept foreigh currency/personal cheque. Thank you!Hope to see you again2 常用语：3 changes 零钱，receipt 收据，invoice 发票，credit card 信用卡，cash 现金，cheque 支票，front office 前台，cashier 收银员
