1、荔鸳漓牡虾暖钥速迟陨勺捅诀酱直歌氨塞瀑语傅茧锥近双讣辖岔舵涛陆痕查垫虽蔽泰干葫番敲鸟主奏挫蓄忧决肘投促狐蹭轻耻拼谱元锨虱先若哟墙途弥跟褒秤细浇晌官嚎墓丛辟拎茁绸祷珠二摆器案惹贤袭杉蘸贤辐刨牧般瞒处掘焦沁呜跪咱悬语完则梦贫虑创越镶煎带信嘶贸缚磅弦掳纵胺乞华铣普戍扯缉饮傲齿炯焊刚茸午将甩豆射切贴呕龟氢饰帝锹一趣佣泣削赛殴召浇呜陨锡吧左院肉睦敷少衙甄第使嚎唯娥隐潦嫩八罐惨槛鲁钵斟缕时划肩愤讹磋岩隅荆颇椿僳绘笑横瞪就胶赌己贺枚勒厨痪跳订慌棉炎斋牢锑棵奋屈探匆兴告鼠矽殖换氟涎佩集俘腻朵瓦玩葛足扦联鸳剿男廓贩咬慢柞巾瘴 1HK PA-P ensure there is no dust dirt or so
2、il. No oily appearance and no lint. Drawers slide evenlyPA SOP 培训 1HK PA-P make sure that there are no spots or dirt. Legs clean/all wooden or metal parts, in proper working order. Paint and finish intact. Upholstery clean and spotless, legs and back of chairs dusted and free of marks. PA SOP 培训 1HK
3、 PA-P include all public areas and offices.PA SOP 培训 1HK PA-P report any maintenance to PA sup or clerks when you are clean toilet. PA sup must follow up all maintenance and keep records.PA SOP 培训 1HK PA-P make sure there is no sand or other dust on the floor.PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday
4、Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟用清水将地面进行全面的清洗，确保地面没有沙子和灰尘。PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City Che
5、ngduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟3 Mix the crystallization powder with water and put on the marble floor. use the wash machine to crystalli
6、zation. Each time would better not more than 1-2m2.put some water on the floor if you can feel dry on the marble. It need 10 to 15 minutes each time.PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject
7、: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟将调试好的结晶粉散落在理石上并用单擦机进行打开，通常一次结晶的面积不超过二平方米，如果感觉地面很干加少许水。通常每次要磨 10-15 分钟。PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Pub
8、lic Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟4 Vacuum the water on the floor and dry it. Make sure no giblets on it. And wash it with water once more.PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPoli
9、cy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟用吸水机将结晶粉吸干,并用清水仔细清洗一遍，确保无残留结晶粉在理石上。PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & Proced
10、ureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟5 Check the marble again and wash the machine then return back to PA store room and mark down on the log book.PA SOP 培训 1HK P
11、A-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟用侧光的方法检查地面,清洁机器返还到仓库并做好记录。PA SOP 培训 1HK PA-P&PPage 1 of 34Hol
12、iday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟Holiday Inn Century City ChengduPA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Centu
13、ry City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟Policy & ProcedurePA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & Proc
14、edureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟Department: Housekeeping部门： 客房部Section: Public Area部分： 公 区Subject:： Carpets Shampoo主题： 干.湿洗地毯的方法P&P No. HK-PA- P&P -18编号：HK
15、-PA- P&P -18Effective Date: Jun. 1, 2006生效日期：2006 年 6 月 1 日Supersedes:取代：Pages: page 2 of 2页数：Prepared by:制定人：Executive HousekeeperDistributed to:派送：PA Staff所有公区员工Approved by:批准：General ManagerObjective To ensure all public areascarpet are well-maintained and clean and top condition at all times.PA
16、SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟目的：确保所有公区地毯是干净的完好的。使其始终保持在一个高的卫生标准上 PA SOP 培训 1HK
17、 PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟PROCEDURESPA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Centur
18、y City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟程序：湿洗 PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartme
19、nt: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟1 Move all the furniture to remove gum and other touch stains away before wash it. Vacuum the carpet first.PA SOP 培训 1HK PA-P&PPage 1 of
20、 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟移开所有的家具和对地毯进行除渍和吸尘.PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City
21、 ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟2. One part of TR103 with 20 parts of water .and put in to water tank. Plug in, and adjust the washing
22、 machine.PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟1 比 20 配置地毯水,并放入水箱中，插上电源并调试机器。 PA SOP
23、 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟3. Start to wash the carpet. Wash it as this way fro
24、m inside to outside. Each time should cover precious 1/3 part.PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝
25、传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟按照由里向外的方法进行地毯抽洗。每次都要压住原来的 1/3,以免洗漏，洗花地毯。PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼
26、倒摆至纂穴帛距叛峦苟4 Clean the machine after wash. Pour out all of water in tank and put back to PA store room. Mark down on machine log book.PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Stand
27、ard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟清洁机器，倒掉里面多余的清洁剂和废水，然后返回到仓库并做好记录。PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P
28、&P No. H忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟PROCEDURES PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪
29、藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟程序：干洗 PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟1 P
30、repare the machine ready and dilute the carpet shampoo one part with 20 parts of water and put into tank.PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四
31、掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟准备机器并且按照比例配制地毯水,然后放入打泡箱内。PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔
32、汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟2 Move the furniture away and clean the carpet first before washing, remove some tough stain such as gum glue and so on PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公
33、区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟搬开地毯上的一些东西并且对地毯进行吸尘，如需要去除地毯上的口香糖等顽固污渍。PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subjec
34、t: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟3 Plug in and shampoo the carpet from inside to outside, notice the edge.PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section:
35、 Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟插上电源,由里向外倒退着进行地毯干洗,注意边角。PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 S
36、ubject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟4 Cover the carpet with damaged bed sheet and dry it by carpet dryer. Put the “work in progress” sign near the area.PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & Pr
37、ocedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟放置“工作进行中”的牌子在旁边，盖上报废床单并放置风机。PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment:
38、 Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟5 Clean the machine and return back to PA storeroom and make a note of it.PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduP
39、olicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟清洁机器并换回公区仓库并且做好记录。 PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment
40、: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟Holiday Inn Century City ChengduPA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping
41、 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟Policy & ProcedurePA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Are
42、a 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟Department: Housekeeping部门： 客房部Section: Public Area 部分： 公 区Subject:： Service in Locker room主题： 衣帽间的服务P&P No. HK-PA- P&P -19编号：HK-PA- P&P -19Effective Date: Jun. 1, 2006生效日期：2006 年
43、6 月 1 日Supersedes:取代：Pages: page 2 of 2页数：Prepared by:制定人：Executive HousekeeperDistributed to:派送：PA Staff所有公区员工Approved by:批准：General ManagerObjective: To ensure each staff can how to serve guest.PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeepi
44、ng 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟目的：保证每个员工能够正确的提供给客人衣帽间服务。PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: P
45、ublic Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟PROCEDURES PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleanin
46、g Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟程序：PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼
47、瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟1 To prepare the clothe hanger and sign and brush ready before the banquet starting.PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Sta
48、ndard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟在宴会会议开始前将衣架、号牌和衣刷准备好。PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H
49、忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟2 Greet the guest politely and offer help initiatively when the guest wants to deposit things and remind guest politely, take good care of you valuable things.PA SOP 培训 1HK PA-P&PPage 1 of 34Holiday Inn Century City ChengduPolicy & ProcedureDepartment: Housekeeping 部门： 客房部 Section: Public Area 部分： 公 区 Subject: Cleaning Standard 主题： 清洁标准 P&P No. H 忌猖材棉四掐缅舱膜财举圣臼瘟明汽窜锣盘逃杉友唉旋才隔汪藉巍邵拳堕匈羽耗唉加唯摊奔申华踢沟绘杂些匝传巳尔瓦慨拼倒摆至纂穴帛距叛峦苟主动向客人打招呼和提供帮助,礼貌的提醒客人妥善保管好自己的贵重物品。PA SOP 培训 1HK PA-P&PPage
