1、常用词汇住宿登记旅行社代号 master folio超额预订 over-booking开房率 occupancy预报 forecast预计 expected到达 arrival离开 departure交通工具 carrier付款方式 method of payment情况 status公司 firm/company待遇 treatment房间种类 room type代理 agent保证 guarantee候补名单 waiting list房价 room rate特价 special rate对外价 rack rate净价 net rate记录 record服务费 surcharge预付 pre
2、paid政府税 government tax团队 group押金 advance deposit订房 booking更改 amendment小包价 package空房 vacancy接机 pick up可售房间 available取消 cancellation客人资料 guest history合作 cooperate酒店代表 hotel representative穿梭巴士 shuttle bus运输 transportation备注 remar延误 delay黑名单 black list登记表 registration form非吸烟楼层 no-smoking floor相邻房 adjoi
3、ning room连通房 connecting room加床 extra bed折叠床 rollaway bed入住凭据 voucher续住 stay over折扣 discount国籍 nationality永久地址 permanent address信用卡 credit card签名 signature有效的 valid内部使用 house use半天租房 day use合同价 contract rate延迟退房 late check out推销高价房 up-selling房态 room status佣金 commission房间分配 room assignment分房名单 rooming
4、 list保险箱 safety deposit box夜核 night audit逃帐者 skipper淡/平/旺季 low/should/peak season明信片 post card观光 sight-seeing市内游 city tour停留事由 object of stay邮编 zip code纪念品 souvenir最低消费 minimum charge价目表 rate sheets/tariff欠帐多的客人 high risk尽早 A.S.A.P.（as soon as possible）预付 C.I.A.(cash in advance)离店时现付 C.O.D.(cash pay
5、ment on departure)免 COMP(complimentary)客人未到 D.N.A.(do not arrive)外国散客 F.I.T.(foreign individua travele)次序颠倒 O.O.O.(out of order)只住一夜 O.N.O.(one night only)标准办理手续 S.O.P.(standard operation produce)介绍信 Letter of introduction; letter of recommendation预防（霍乱、伤寒、副伤寒）Inoculation against (cholera, typhoid,
6、paratyphoid)办手续 Go through the procedure (formalities)已预付 P.I.A.(pay in cash)外交护照 Passport diplomatic passport公务护照 Service passport身份证 Identification card签证 Visa入境签证 Entry visa出境签证 Exit visa过境签证 Transit visa居留签证 Residence visa旅行证 Travel permit健康证书 Health certificate种痘证书 Vaccination certificate黄皮书 Ye
7、llow book检疫 Quarantine检疫站 Quarantine station (office)公务旅行 Business travel私人旅行 Private travel公安局签证科 Visa section of public security bureau外事警 Foreign affairs police值班 On duty下班 Off duty办公用品打字机 typewriter打字纸 typing paper复写纸 carbon paper热敏纸 thermo-papertionery信笺 letter paper信封 envelope记事本 note book便条薄
8、memo pad交班薄 log book曲别针 paper clip安全别针 safety-pin复印机 duplioating machine影印机 photocopying打印/打印机 printing/printer电信 telecommunication硬盘 hard disk软盘 soft disk名片 business card钉书机 stapler透明胶 scotch tape会议室 conference room秘书服务 secretarial service翻译 translation小册子 brochure/booklet设备出租 equipment rental幻灯片 s
9、lide投影仪 overhead projector装订 binding报纸夹 newspaper rod互联网 internet网站 website订房预测（分析）room reservation forecast订房报告表 room reservation report营业日报表 daily sales report住房率 rate of room occupancy行李部常用词汇行李房 bell service行李寄存处 luggage store-room行李装卸处 trunk dock行李车 baggage cart行李标签 label ; tab酒店标签 hotel sticker
10、小行李 small baggage (luggage)旅行袋 traveling bag手提包 hand bag; grip sack公事包 brief case包裹 package小箱子 small trunk手提箱 suit-case梳妆小提箱 cosmetic case; toilet case衣服袋 suit bag纸盒 carton硬纸盒(箱) cardboard box背囊(旅行背袋)shoulder bag自用物品 personal articles违禁物品 contraband随身行李 accompanied luggage; personal luggage 不随行物品una
11、ccompanied luggage托运行李 registered luggage; transported luggage切勿投掷 NO BUMPING; NO SHOOT切勿坠落 NO NOT DROP切勿压挤 NO NOT CRUSH勿用手钩 USE NO HOOKS易碎物品 FRAGILE小心 CAUTION小心轻放 HANDLE WITH CARE小心玻璃 GLASS(WITH CARE)液体物品 LIQUID易燃物品 INFLAMMABLE PERISHABLE易腐物品 CORROSIVES爆炸物品EXPLOSIVES毒品 POISON勿受潮 KEEP DRY勿倒置 KEEP UP
12、RIGHT切勿倒倾 DONT TURN UPSIDE DOWN敲碎 break to pieces压碎 crush击碎 smash破损物 breakage已捆扎 already strapped已打包 already baled绳已断 rope already broken（束）带已断 strap already broken预订机、车票快车 express train普通列车 regular train特快列车 special express(train)直达列车 through express(train)慢车 slow train货车厢 freight car, goods wagon包
13、房 compartment卧铺（上、中、下）berth (uppermiddlelower)硬座（卧）hard seat(berth)软座（卧）soft seat( berth)餐车 dining car客车 passenger train卧车 sleeper; Sleeping car行李车 luggage van晚点二小时 delay by two hours搬运费 porterage出发城市 departure city到达城市 arrival city班期 days隔周飞行 BW(biweekly)起飞 Dep (departure)到达 Arr (arrival)航班号 FLT/N
14、(flight number)中途经停站数 number of stopover等级 class of service免费行李 free baggage allowance航空公司 air-line中途不着陆飞行 non-stop flight夜航 night service定座再确认 reconfirmation of reservation单程票 single ticket来回票 return ticket国内票价 domestic fare国际票价 international fare客票有效期 ticket validity儿童票价 children fare单独占一座位 occupy
15、ing a separate seat取消费 cancellation fee需有成人陪伴同行 must travel in the company of an adult passenger中国民用航空局 civil aviation administration of china(CAAC)超重行李 excess baggage机场费 airport fee误机费 no-show charge不予退款 no refund will be granted总机（OPERATOR）总机 operator/switch board/p.b.x. (private branch exchange)
16、内线house phone国际直拔 IDD(international direct dialing)国内直拔 DDD(domestic direct dialing)分机号 extension number叫醒服务 wake up call/morning call勿挂线 hold the line区号 area code国家代码 country code对方付款 collect call转电话 put through市话 local call /city call挂线 hang up长途电话 long distance call客房设备与用品小孩床 cot行军床 camp bed折叠床 f
17、olding bed沙发床 sofa bed床架 bed frame床垫 mattress被子 quilt床软垫 bed pad毛毯 blanket床单 sheet床罩 bed spread枕头 pillow枕套 pillow case被褥 bedding床头柜 night stand床头柜电钮板 panel拼合沙发 sectional sofa茶几 tea table; end table圆桌 round table梳妆台 dresser; dressing table梳妆镜 dresser mirror写字台 writing desk衣柜 wardrobe废纸篓 waste-paper b
18、asket屏风 screen衣帽架 hat rack行李架 luggage rack衣架 hanger; clothes hanger抽屉 drawer窗帘 curtain挂帘 drapes蚊香 mosquito incense洗衣袋 laundry bag电热水壶 electric kettle原子笔 ball pen火柴 match烟灰碟 ashtray墙纸 wallcovering锁 lock门把 door knob; Door handle门环 door knocker安全钩 safety door hook床头柜灯 night stand lamp梳妆灯 dresser lamp吊灯
19、 swag lamp; pendant light天花板吊灯 ceiling lamp台灯 desk lamp日光灯 fluorescent lamp壁灯 wall light茶几灯 end table lamp落地灯 floor lamp灯罩 lamp shade灯口 socket; bulb holder开关 switch插销 plug保险丝 fuse wire电冰箱 refrigerator录像机 video cassette recorder气温调节制 temperature adjuster中央空调系统 central air-conditioning system湿度调节器 ele
20、ctric humidifier澡盆 bath tub脸盆 wash basin梳子 comb马桶 toilet pot; toilet bowl马桶盖 toilet seat喷头 shower nozzle淋浴帘和架 shower curtain and rod水龙头 tap; faucet橡皮塞子 plunger毛巾架 towel stand or rack浴巾 bath towel毛巾 towel淋浴帽 shower cap晾衣绳 clothes-line牙膏 tooth paste牙粉 tooth powder化妆品 cosmetics香皂 soap化妆品 detergent香水 pe
21、rfume卫生纸 toilet tissue电视摇控器 TV remove control灯泡 Bulb两相插座 Two-pin socket三相插座 Three-pin socket花瓶 vase浴室称 bathroom scales花洒浴室防滑垫 bath mat自来水 running water淋浴喷头 shower head手纸 toiler paper晚安巾 good-night towel面巾 face towel浴巾 bath towel浴袍 bathrobe睡袍 evening gown女士卫生袋 ladyr-conditioning system湿度调节器 electric
22、humidifier澡盆 bath tub脸盆 wash basin梳子 comb马桶 toilet pot; toilet bowl马桶盖 toilet seat喷头 shower nozzle淋浴帘和架 shower curtain and rod水龙头 tap; faucet橡皮塞子 plunger毛巾架 towel stand or rack浴巾 bath towel毛巾 towel淋浴帽 shower cap晾衣绳 clothes-line牙膏 tooth paste牙粉 tooth powder化妆品 cosmetics香皂 soap化妆品 detergent香水 perfume卫
23、生纸 toilet tissue电视摇控器 TV remove control灯泡 Bulb两相插座 Two-pin socket三相插座 Three-pin socket花瓶 vase浴室称 bathroom scales花洒浴室防滑垫 bath mat自来水 running water淋浴喷头 shower head手纸 toiler paper晚安巾 good-night towel面巾 face towel浴巾 bath towel浴袍 bathrobe睡袍 evening gown女士卫生袋 ladyit椰子 coconut番石榴 guava龙眼 longan柚 pomelo西瓜 w
24、atermelon蜜瓜 honey-melon枣子 date木瓜 papaya樱桃 cherry梨 pear葡萄 grape桃子 peach菠萝 pineapple香蕉 banana荔枝 lyche部门总经理办公室 General Managers Office前台(F/O) Front Office培训部 Training D.餐饮部(F/B) Food and Beverage D.客房部(HSKP)Housekeeping采购部 Purchasing D.康乐部 Recreation D.工程部(ENG) Engineering D.保安部(SEC)Security D.人力资源部 Hu
25、man Resources D.公关部 Public Relations D.销售部 Sales D.商场 Shopping Arcade财务部 Financial D.员工食堂 Staff Canteen洗衣房 Laundry D.general manager 总经理executive office 行政办director of executive office 行政办主任executive secretary 行政办秘书n 行李主管chief operator 电话总机主管information clerk 问讯员restaurant supervisor 餐厅主管hostess 餐厅应
26、接员restaurant captain 餐厅开单员restaurant toilet bowl马桶盖 toilet seat喷头 shower nozzle淋浴帘和架 shower curtain and rod水龙头 tap; faucet橡皮塞子 plunger毛巾架 towel stand or rack浴巾 bath towel毛巾 towel淋浴帽 shower cap晾衣绳 clothes-line牙膏 tooth paste牙粉 tooth powder化妆品 cosmetics香皂 soap化妆品 detergent香水 perfume卫生纸 toilet tissue电视摇
27、控器 TV remove control灯泡 Bulb两相插座 Two-pin socket三相插座 Three-pin socket花瓶 vase浴室称 bathroom scales花洒浴室防滑垫 bath mat自来水 running water淋浴喷头 shower head手纸 toiler paper晚安巾 good-night towel面巾 face towel浴巾 bath towel浴袍 bathrobe睡袍 evening gown女士卫生袋 ladyit椰子 coconut番石榴 guava龙眼 longan柚 pomelo西瓜 watermelon蜜瓜 honey-m
28、elon枣子 date木瓜 papaya樱桃 cherry梨 pear葡萄 grape桃子 peach菠萝 pineapple香蕉 banana荔枝 lyche部门总经理办公室 General Managers Office前台(F/O) Front Office培训部 Training D.餐饮部(F/B) Food and Beverage D.客房部(HSKP)Housekeeping采购部 Purchasing D.康乐部 Recreation D.工程部(ENG) Engineering D.保安部(SEC)Security D.人力资源部 Human Resources D.公关部
29、 Public Relations D.销售部 Sales D.商场 Shopping Arcade财务部 Financial D.员工食堂 Staff Canteen洗衣房 Laundry D.general manager 总经理executive office 行政办director of executive office 行政办主任executive secretary 行政办秘书n 行李主管chief operator 电话总机主管information clerk 问讯员restaurant supervisor 餐厅主管hostess 餐厅应接员restaurant captai
30、n 餐厅开单员restaurant &kitchen coordinator 餐厅划菜员kitchen waiter 传菜员executive chef 行政总厨head chef 厨师长cook 炉灶厨师butcher 切配厨师cold kitchen cook 冷盘配菜员chef 西餐厨师bartender 酒吧调酒师baker 面包房操作工pastry cook 点心工steward 餐具管事dishwasher 洗碟工grill chef 厨房烧烤工food hygiene 食品检验员senior supervisor 资深主管floor butler 客房楼面值班员recreatio
31、n center 康乐中心gymnasium attendant 康乐服务员sauna attendant 桑拿服务员swimming pool attendant 游泳池服务员beautician 美容员barber/hair dresser 理发员masseur masseuse 按摩员presser 熨烫工washer 洗涤工delivery boy/mail 客衣收发员sales clerk 销售员financial controller 财务经理chief accountant 财务主管accounting clerk 总帐报表员payable/receivable clerk 往来
32、结算员property control 财产核算员cost control 工资核算员purchasing manager 采购经理food storeroom supervisor 食品采保主管food buyer 食品采购员food receiver 食品验收员fresh food store-man 海鲜保管员dry food store-man 食品干货保管员payroll master 劳资员personnel assistant 人事员trainer 培训员staff canteen supervisor 员工食堂主管chief security officer 保卫部经理secu
33、rity office 保卫员director of fire center 消防中心主任fireman 消防员guard 门卫patroller 巡逻员chief engineer 工程部经理mechanician 机修工air-conditioning man 空调工lift man 电梯工boilerman 锅炉工key keeper 钥匙工plumber 水电维修工carpetman 地毯墙纸季节、月份、星期春天 Spring夏天 Summer秋天 Autuner冬天 Winter星期一 Monday星期二 Tuesday星期三 Wednesday星期四 Thursday星期五 Friday星期六 Saturday星期天 Sunday一月 January二月 February三月 March四月 April五月 May六月 June七月 July八月 August九月 September十月 October十一月 November十二月 December
