1、Printed Date: 04/13/2019 Page 1 of 3SHERATON SHENYANG LIDO HOTEL沈阳丽都喜来登饭店TRAINING ACTIVITY OUTLINE培训活动纲要Task: Office Review任务: 办公室核查Code 序号: OH-SM-RM-A102Objectives: At the end of this session, each trainee will be able to ensure that the Sales & Marketing Office is reviewed in an objective and comp
2、rehensive manner.目的: 课程结束后，每个学员将能够了解办公室回顾是一个目标实现的综合行为。Standard: Follow up S&P标准: 参照标准和程序Resources: Whiteboard, Flipchart, S&P form, LCD培训器材: 白板，翻转展示板， 标准和程序, LCDMethod培训方式Training Steps培训步骤Time时间Introduction介绍Buzz Group集体讨论LectureAnd Demonstration F/ C 讲解和展示DiscussionSelf-introduction ( The trainer
3、should be in uniform)自我介绍 ( 着制服 )What is your favorite office environment in your mind?在你的想象中你最喜欢的办公环境是怎样的？(divide two group and use the flip chart to list all items) then discussion: why we need a tidy and clean working environment?分两组讨论，用翻转展示板列出每一条，然后讨论。为什么我们需要一个整洁干净的办公环境？Give the topic and object
4、ive on white board 1?用白板 1 展示题目W.I.F.M 我能从中获得什么？ (Flip chart 1 ) High spirit and light hearted 情绪饱满 Efficiency and high quality performance高效，高质量的表现 Smooth communication and good to health顺畅的沟通行为及良好的身体Emphasis the Sheraton Standard: 着重强调喜来登标准2 minutes10 minutes5 minutes15 minutes讨论Question提问Exercise
5、练习Summary总结( Refer to S&P LCD) 参照标准和程序Ask any new ideas for improvement?( use flip chart to list all suggestion)提问学员是否有好的建议提高办公室工作行为？(用翻转展示板记录所有的建议)How long time will the DOSM review the office?市场总监多长时间核查一次办公室行为？Answer: Every 12 month. 每十二个月Emphasis that the Sheraton Standard must be obey while arrange the office equipment such as computer and other automation system.重点强调在安排办公室设备的时候，象电脑和其他的自动操作系统必须服从喜来登标准。2 minutes5 minutes10 minutesTotal 49 minutes
