1、服务性跟进：1） 表示感谢：Thank you for allowing us the opportunity of providing a great product to you. We are confident that you will be happy with your purchase and we appreciate your business2）Dear Mr. raj,we are pleased to inform you that the goods have been shipped per S.S”Lucky” today. The estimated date
2、 of departure is Feb 17 and the ETA at the Feb 22.Pls get ready to pick up the goods on around Feb 23 and if you have any question, just feel free to contact us.3）We noticed that the goods has been delivered to your country. We wish to thank you for your business and affording us the opportunity of
3、serving you.Please let us know of any problem with your order so that we can correct it immediately if necessary. if we can be of any additional assistance in the future, pls feel free to contact me.Many thanksGordon Kwok催单MY BOSS WILL GIVE ME A GUN ON MY HEAD IF YOU ALWAYS ASK ME TO WAIT FOR YOUR T
4、EST RESULT.DEAR ,HELP ME,I NEED YOUR ORDER TO GET MARRIED,OR MY GIRLFRIEND WILL KILL ME.My answer:Dear Mr. Raj,As you are aware, there has been a significant increase world-wide in the costs of goods and fuel, including cost increases in the telecom market. As a result, we will have to increase the
5、price of our products effective October 1. Since you are a valued customer of long standing, we want to notify you of this increase in advance so that you can order now at the lower prices. Not only that, we would like to offer you a discount of 5% on all orders exceeding US$ 30,000. We believe you
6、will see the significant advantages of this arrangement, saving you at least 15% on cell phone purchases in the coming months. This makes our prices very attractive.We look forward to hearing from you very soon so that we can discuss the details of this offer. Best Regards,Amy 3)10-10-10 pattern Onl
7、y 3 days left to take advantage of this great offerSend out your first letter within 10 days. In another 10 days, contact them again. Then in 10 days contact the customer again.转变性跟进：Dear Mr. Tom，Have you received my email dated April 2 regarding the quotation for cell phone?Best RegardsAmy 已发样品This
8、 is Gordon from abc company. We sent you our products sample a little while ago. We do look forward to hearing your opinion about the products and whether we could be your supplier for your market needs. Of course we would offer you the best deal and quality for your local market. Looking forward to
9、 having a long relationship with your company. Please contact me with any questionsSincerely yours,Gordon Kwok已发报价：My answerDear Mr. Gary, I hope you are well and that business is good. We recently discussed the possibility of an order for item S99. Since we havent heard back from you, we wanted to
10、check back with you to see if you found the offer satisfactory, and when we could establish a business arrangement between our two companies. We would do our best to provide you with the most competitive prices for the products youre interested in.Please contact us at your earliest convenience so th
11、at we can discuss this further.Warmest regards,Gordon KwokABC Company语音信箱：Good morning/afternoon/evening Mr.Smith. Its Gordon from ABC company. I was going over some of the information I gathered the last time we talked, and I believe I have found a way to get pretty close to what you were looking f
12、or. If you would give me a call back as soon as you can. You can reach me directly on my cell at 008613588892382. Talk to you soon!长期性跟进：放假通知：My dear customers:Kindly Note that from 3 April to 5 April, we will spend our Tomb-sweeping holiday, I feel deeply sorry if this causes you any inconvenience . If there is something you need, you can reach me at G Or HP +86-13588892382. I will get back to you as soon as I can.Best regardsYours sincerelyGordon Kwok
